We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
My parcel did get there, but as the tracking section did not work and is still tracking my parcel even after it got there! PAYPAL wont give me my money back due to inconsistencies their own website. The live chat is rubbish even though my case was escalated I had t go through same thing over and over again. At one point they asked me when I received the parcel. I SENT THE PARCEL!! I took over a week to even get a pod. When I asked them to fix their website, they say they couldnt. Emails to support centre are sometimes not even answered. I cant believe you cant call them and you have to write to a UK address to complain. I have done that but I expect I will hear nothing as they have not proved to this date that they can action anything. My parcel left on the 18th Feb. We are now on the 14th March. If you want to throw your money down the toilet and waste a month of your life chasing them, then yes use this company!
14/03/16 by claire timmins
Our Response: Dear Claire,
Sorry to hear there was an issue with your tracking, we offer Live Chat support should you not be able to track it. As we do not handle the parcels we have to investigate with the courier companies on its location. We offer email support and Live Chat and this works for our customer base to resolve any issues they may have as all emails sent in are responded to. Apologies for the inconvenience caused, your letter will be responded to.
Kind regards
Jason
Easy to use, would recommend.
14/03/16 by Customer
There is very little sensible contact, live chat appears to be overseas with staff unable to deal properly with any issues that are not on their script. I ordered and paid for four parcels to go from UK to France. Only one label was generated, as their is no phone number or email address, I was forced to go onto their live chat, and after quite a long conversation I was assured three times that one label would suffice as it said 1 of 4, and I could copy the other three. When the courier from DPD arrived, he said he would get DPD to print off the other three. He took the parcels, and I then went onto the live chat and told them the courier had said there should have been four labels, they told me that it should be ok and if not customer services would contact me. After which DPD generated usual delivery progress, and it was taken by the French courier company, who have failed to deliver as they said customer was not in, even though she said she was, and they didn`t leave a card, or phone or email her, just sent the parcel (s) back to UK. No one seems to know how many parcels there are being sent back, or who is taking responsibility. I would like to use parcelmonkey again, but I would like to have a contact number to at least speak to someone sensible.
14/03/16 by Laurence Brazier
Our Response: Dear Laurence
We offer Live Chat support in our UK office to help with any enquiries, and also customer support if you press the help tab on your account homepage and then contact us and that allows you to reach us via email. We do not offer phone support as it can take a while to get hold of the courier handling the parcel hence we use online support. Please do feel free to contact us so we can help with your DPD issue.
Apologies for the inconvenience
Kind regards
James
Pricing and sending parcel was fine but trying to register was poor. It said account 75% complete and the asked for my date of birth. When entered it just kept returning to that page with no explanation as to why. Useless.
14/03/16 by Colin Read
second parcel was delivered to the same place as the first and wasnt meant to be - they had seperated addresses so dont understand why they were delivered to the same place.
14/03/16 by Fredericks
Great service, used for international and domestic now and all good. Very happy customer!!
14/03/16 by Customer
Worked very well, no problems at all.
14/03/16 by Customer
very good service pick up OK,good tracking easy to use system for quotes will use again
14/03/16 by kevin huggins
Competitively priced, good service and good tracking info
14/03/16 by Ashley Simons
Was simple and straightforward. Collection and delivery were on time and they did call before both actions. Only improvement suggestion is to update online tracking information realtime. Good experience overall. Especially pleased as Id used postal services twice before to the same address and failed. Very satisfied with parcel monkeys service.
14/03/16 by Ariel Rao
Easy transaction and great pricing compared to going direct, around 1/2 price.
No problems with the courier but parcel monkey website didnt update with the DPD tracking info.
13/03/16 by Gary M
Excellent service all around. From booking on like, collecting the parcel from my home to delivering in it in time as promised.Well done! I will most certainly use it again and again....
13/03/16 by theodora zygkostioti
Abosality fantastic service highly recommend
13/03/16 by Joel Harvey
Had some problems downloading the label but all resolved painlessly by the online chat customer service - all went well.
13/03/16 by DaveS
Quick, cheap, easy
13/03/16 by Customer
I have used this service for several years and have never had any reason to complain. They pick up when they say and deliver when they say. My parcels generally go to the Middle East and there has never been any problems.
13/03/16 by David Kennedy
Thank you for your continued custom David, glad to hear the service has been able to help you
Very efficient, great tracking, will definitely use again Thank you
13/03/16 by Ali Jones
Easy to use website, booked within minutes, hassle free service. Couldnt have asked for more to be honest
13/03/16 by SS
Very good service
12/03/16 by W zhang
First time I book my parcel with u but very bad experience
12/03/16 by Khalida Customer
Our Response: Dear Customer
Sorry to hear you were unhappy with the service, please get in touch on your account via Live Chat and we will be happy to assist you
Kind regards
James
delivered without a hitch very pleased. BUT pick up of parcel was from 9am to 5pm. too long a wait and not acceptable. will rethink before using parcel monkey again.
12/03/16 by Janet Jones
Our Response: Hi Janet,
Sorry we cannot shorten the window, this is how the carriers operate. You may be interested in our Drop Off services found on the price screen, where you simply drop at a DPD shop or Parcelforce Post Office or depot meaning no need to wait in.
Kind regards
James
my parcel has still not reached its destination. but i must say so far it has been an excellent service and will most definitely use it again.. you have bee updating me of its progress and this is very helpful.
12/03/16 by Customer sumayyah mootoo
Parcel collected and delivered as arranged at an excellent price.
12/03/16 by Dave
My customer was very happy with the service.
12/03/16 by Billy Batson
Having family in the UK but living in France, i am constantly wanting to send or receive items. After being informed by a friend that this service existed and that their experience was excellent. I tried it for the first time. Cheaper then putting a bag in hold with cheap carriers, and quick and efficient delivery within 48 hours, you cannot fail to be impressed.
Well done parcel monkey, I will be using you again.
12/03/16 by Middleageparentsrock.
Great to hear! Thanks for the review and I hope we can help you send goods for less going forward :)
Booked with Parcel Monkey for a next day delivery with ParcelFarce. PM could not get updates so I was left chasing ParcelFarce and PM. PM started ignoring my communications as they could not be bothered to deal with yet another complaint. ParcelFarce confirmed they do not do next day in this area. Never again. Prefer to stick to interlink direct. Stay away from these monkeys. As they say, pay peanuts, get monkeys. The whole organisation is full of liars and *****s. What do you expect when they lie from the outset - they claim they are a price comparison site - they are not - they are resellers. I sincerely hope this business fails and gets shut down.
12/03/16 by Sunflower Initiatives Ltd
Our Response: Dear Customer
I am very sorry to hear of your issue, with Parcelforce, we do not receive a great deal of complaints especially for the Parcelforce services we resell, so this seems unusual. Please let us know on Live Chat your order details, as we resell the services based on the guidelines provided by the courier. We collect thousands of reviews from our customers who are in the main very happy to save money on Parcel Delivery comparing from some of the biggest couriers on the market, so we apologise for the inconvenience Parcelforce have caused you on this occasion.
Kind regards
James
Good service
12/03/16 by Customer Dorothy Danso
Excellent service highly recommended
Thankyou
12/03/16 by Tony white
as title fantastic
12/03/16 by chris holmes
Nice and easy great service
12/03/16 by Scott
Booked my parcel to be picked up on Monday, didnt happen rebooked for Thursday still didnt happen. Email Parcel Monkey no reply, guess they cant be bother. Email parcel force, no reply. Phoned parcel force told no reason way my parcel wasnt picked up, told the depot will ring me back, still waiting. Next time I will use Hermes.
12/03/16 by Kaye
Our Response: Dear Kaye,
I am very sorry to hear of the delays with your parcel collection. Should the courier fail to collect, please let us know the PM order number on your account via Live Chat and one of our team will contact the courier for you to rearrange the pick up.
Apologies for the inconvenience caused
Kind regards
James
I was apprehensive to try PM. I had taken my parcel 30kg to parcelforce depo. They reluctantly gave me a silly quote . I found PM on the Internet and easily gained a brilliant price (to good to be true , I thought ) collected from my choice of address . You will not believe that parcel48 picked it up .
Parcel monkey have gone straight to the top of my cheapest, easyest and recommendations to use. I have never rated anything before. I dont no who or have any gain from my review . I do think people are more likely to post a review for a bad experience .But I am happy and I hope you keep it up. Anthony
11/03/16 by A Salt
Thank you very much for the review, glad we can be here to assist and keep the costs of sending parcels down :)
Would totally use them again
11/03/16 by Kate
Booked a collection and asked them to deliver to me, I requested that the collection be carried out before a certain time and this was carried out. Thank you. Also was able to track the package which was very helpful.
11/03/16 by Nick Procter
I have never used Parcel Monkey before and was a bit wary as it was so cheap. However the parcel was collected on time and delivered on the day stated, which I was very surprised at as it was going from mainland UK to Jersey Channel Isles and packages usually take ages to arrive there. I would not hesitate to use them again and would highly recommend this company to everyone
11/03/16
Excellent service and a great price would highly recommend.
11/03/16
I needed to send a parcel to my daughter in Australia. The parcel monkey service was good value, convenient as the parcel was collected from home and they arrived to collect when they said they would. The parcel also arrived within the expected time: a matter of 4 or 5 days and I was able to track the parcels progress.
11/03/16
Great price, delivered in good condition +++++
11/03/16
Parcelforce were the couriers I selected and it took three attempts for them to another courier. Not only that but the package was then three days later than expected due to this! Why do parcelforce think the best time to attempt a collection is at 08:50 and 14:55? School times?
11/03/16
Nie and easy. Once id put the parcel the dimensions and weight in I got a price that I thought was good value. Dropped off at the shop the next day and delivered on time. Great service and will use again
11/03/16
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