We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Easy to use the online service and collection point so close by.
21/01/16
Extremely easy to use and provided clear tracking information at every point. Have already recommended this service to family and friends!
21/01/16
Quick and easy to use, will definitely use again Thanks
21/01/16
Would certainly use again.
Delivered next day as promised.
21/01/16
Ok to date Ive used Parcel Monkey 6 or 7 times over the last 12months and i must say they are spot on.
A great price on time delivery and as the items I send tend to be high value the insurance is good value if i compare next to Parcel 2 go .. same price to deliver but insurance takes the Michael ..
21/01/16
Sent an amplifier off with DPD and they managed to crush the plug costing me a bomb of money
21/01/16
Always great service.
21/01/16
Pick up on time, delivery on time. Excellent price. Thank you.
21/01/16
Great service
21/01/16
Had to post quite an awkward shaped parcel, Parcel Monkey made it very easy & a lot cheaper than Royal Mail/Parcel Force. Would highly recommend.
20/01/16
Cheap,fast and efficient service.I had a bad experience with Parcel2go,but with Parcel Monkey i am grateful,i recomend to everyone
20/01/16
Having browsed the Internet for cheap delivery of a parcel. Parcel monkey offered everything I wanted at a great price.
Will certainly be using the service again
Michael. Oldham
20/01/16
Great service for finding the best postage for my larger parcel. Picked up and delivered on time. Easy to use.
20/01/16
£200 valued parcel never got delivered. Used Parcel Monkey on a so called, tracked overseas delivery. All I have had back, is online false information on the parcels whearabouts and suposedly attempts at delivery, which is a total lie. Also had to pay an extra £35 on customs fees plus £5 a day storage fees for a parcel that no longer existed. One message came up that customs documents had gone missing and I suspect that my parcel had been ripped apart and the contents shared out. Ukraine courier company is also corrupt and sent harrassing letters demanding money or they will return the parcel. Telephoned Parcel Monkey about this but they didnt want to know and said that there will also be a fee for returning the missing parcel back to the UK. The parcel contained vital supplies for my family that had suffered great loss during the war in Ukraine. In the past I have used International postage via post office with no problems, and thought this time, I would pay for a tracked insured service with Parcel Monkey...never again. Parcel Monkey and thier cowboy followers have had thier money and brush it all under the carpet.
20/01/16
Easy to find an appropriate courier with clear pricing and information on what you need to do. Used a few times now and would recommend
20/01/16
My first experience of Parcel Monkey. I found the service first class and a pleasure to use. I dont know how they get such cheap rates, I saved a small fortune on an international parcel using the same courier I would have paid for from my Post Office!
20/01/16
I had to arrange delivery being abroad.
I found it very simple to make order via website, paid online and tracked online. I recommend to use!
20/01/16
Well chuffed. Little effort needed to organise & speedy delivery. Will definitely recommend.
20/01/16
Used parcel monkey to collect an item weighing 30kg. Item was collected and delivered no problems. About two weeks later they took over £55 from my account, no notification or explanation. After some effort managed to get through only to be told that it was 1.5kg overweight. Item had been installed by then so couldnt weigh to verify but 30kg is above the manufacturers data so cant see how its overweight. Packaging couldnt have taken this over. For parcel monkey to just help themselves to money from your account, way beyond what parcel force charge for the same offence, with no explanation makes this a company to keep well away from.
20/01/16
Good service from the people who accepted the parcels and they arrived safe and well on Crete.
Just what you need a good reliable delivery service
Many thanks
20/01/16
Couldnt of gone any sweeter thanks very much customer was over the moon!!! A**** service
20/01/16
I used Parcel Monkey several times recently to send parcels of various sizes to Germany and Sweden. They were really excellent - very good prices, and very easy to use. Also I had to make some changes to collections and they were very quick to respond. The delivery times were completely accurate and the courier was also just as expected. I would highly recommend the service.
20/01/16
Parcel was uplifted on time and delivered overseas ahead of time would recommend them
20/01/16
Very cost effective for large boxes / crates from one end of the country to the other.
20/01/16
What a superb service. The courier came within a minute of the estimated time and the parcel arrived in France when they said it would and I received emails to update me each day.
20/01/16
48 hour delivery booked delivered in 24 hours what more can I say.
20/01/16
Easy, quick, simple 😃
20/01/16
They gave the best price, website was easy to use and the good arrived with my customer in good time.
20/01/16
A great service, said what they would do and did exactly that. No cancers about waiting in all day for no parcel-brilliant.
20/01/16
I am very happy about it.
20/01/16
Great quick service half the price of anyone else and I would use it again
20/01/16
It was quick and simple to book a delivery on the Parcel Monkey website.
The parcel was collected and delivered on time without any problems.
I would highly recommend this service to anyone looking for competitive rates on couriers.
20/01/16
Simple to follow all instructions; book collection, print label, track package etc. Incredibly well priced. Driver turned up at designated hour. Will always use Parcel Monkey, thought I was going to have such a difficult time sending something heavy to France but was great!
20/01/16
Very efficient and cost effective
20/01/16
VERY GOOD EFFICIENT SERVICE
20/01/16
excellent service
20/01/16
This is the second time that I have used Parcel Monkey, I was sending a package to Canada, I got a quote from the Post Office and they wanted £59. I used Parcel Monkey and they quoted £30, but what was funny was that this was with Royal Mails Parcel Force. The package was collected on Wednesday from work and arrived in Canada on Saturday afternoon.
I would thoroughly recommend PM.
20/01/16
No contact phone number in case of problems which I had, poor in 2016!
20/01/16
At first I found the web page a little difficult to navigate and a while to set up the account poperly. However, once Id got my head around it it was straight forward. Doddle took the parcel in with no problems and DPD delivered it as expected.. Finally, found Parcel Monkey was a quid or so cheaper than other sites for the same/similar service
20/01/16
Very poor service, didnt pick up the parcel on the day booked. No contact to explain why. Then took the payment whilst I still had the parcel.
20/01/16
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
