We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
parcelforce said they didnt have enough time to deliver on the day it was ment to. then this happend 3 days in a row. my guess is the parcel was too heavy and they couldnt be botherd. when i contacted parcel monkey they said they would contact parcelforce and get back to me. which they never did.
21/03/16 by iain howie
Our Response: Dear Iain
I am sorry to hear the courier failed to make a collection, please let us know the PM number via Live Chat so we can investigate this further and see why they failed to collect. Apologies for the inconvenience caused by the courier on this occasion.
Kind regards
James
What a great and easy service. Would use again no problem
21/03/16 by Graham Burgess
I was happy with my experience until they took more money out of my account i paid on without a reason, no email or receipt nothing and i cant even call to ask why. i will send a email and wait for a reply but surely this is braking the law.
21/03/16 by Ste Cassidy
Our Response: Dear Ste
Thank you for taking the time to leave a review, if items are sent that have not been declared at the correct weight or dimensions, the courier can charge for this excess, which is passed on to the sender, hence why money may have been taken to cover the cost. This is advised at the time of booking and why we emphasise to declare the measurements correctly. Please feel free to contact our team if you wish to challenge the excess charge and we will raise this with the courier you sent the goods with.
Kind regards
James
Very happy with their service
21/03/16 by A. Content
THE PROCESS REQUIRED TO ORGANISE A DELIVERY IS TIME CONSUMING AND NOT STRAIGHTFORWARD.I PAID FOR THE DELIVERY BUT DID NOT TAKE THE PARCEL TO THE COLLECTION POINT.THE DELIVERY DID NOT TAKE PLACE SO PLEASE SEND A REFUND.
21/03/16 by Gregory phelan
Our Response: Dear Gregory
Our simple quote engine is very easy to book and you can have the goods either collected from your home or work address or book a drop off to Post Offices of DPD Pick Up shops. If you have not used the service, please log into your account and we can cancel and refund the service for you on Live Chat.
Kind regards
James
Parcel was delivered on time to a not so easy destination and quicker than I thought. The only negative was not being able to easily track where it was and that the collection of the parcel had to be re-scheduled (but this was probably the courier company not parcel monkey)
21/03/16 by Customer
Parcel was not collected on the day.On contacting PM as was informed it would be collected on Monday after the weekend. Not even scheduled so I have wasted 2days for nothing. It would have been better if I could have spoken to someone rather than distant chat
21/03/16 by Ishbel
Our Response: Dear Ishbel
I am very sorry to see the courier you chose on our site failed to make the collection. The couriers we operate with do not make collections over the weekend so a rebook for Monday would be the quickest solution other than cancelling and getting a refund to book one of our drop off services such as DPD Pick Up, where you can drop the goods into a store to be processed. Our Live Chat team can help on a one to one basis and we also offer email support as we have to reach out to the courier direct to rebook the service back in, which would mean having you on hold for long periods of time.
Apologies for the inconvenience caused
Kind regards
James
I missed the first collection by Parcel Force because I was at the back of the house when they called. I rang to tell them and was told it might still be collected that day; it wasnt. I assumed it was now back-on for collection, but after a few more phone calls it was clear that it had been overlooked. They sent a van out at 7pm to collect, which was fine, and I was told that the service had been upgraded to first class because of the issues. The guy said it would be delivered the next day. I told my customer this, but the parcel didnt arrive until the day after. Have I been had?? Probably..
21/03/16 by MR Colin House
I used P Monkey to get a quote before putting an item on eBay .I used this to set the postage charge on my listing. The item sold and when I filed in the form (still offering the same deal and price) at the last minute was told there was a problem with one of the addresses and they could not deliver. I had to use a more expensive carrier and lost money
21/03/16 by Geofff
such excellent service the driver in south africa drove to the mall to deliver my mommy parcel. just the best service!!!
21/03/16 by Customer
I knew that the parcel would be expensive to send due to the size so the service by Parcel Monkey made it easy, given that I had stood in line at our local post office only to be sent away as the parcel was too big for Parcelforce at the post office. Rather humiliating that was. Parcel Monkey sorted that out with a home collection, ironically via Parcelforce!
So its Goodbye post office, hello Parcel Monkey.
20/03/16 by James Bambridge
Booked, collected and delivered without any issues. Fast and efficient.
20/03/16 by Craig
Efficient to book, collect and deliver at a good price.
20/03/16 by J E Hunt
fast and on time, good price. excellent .
20/03/16 by Customer chin yu
Should be delivered within 2 days. After 3 days parcel not received, but received the link to comment the service. Not happy at all. Hope parcel will still arrive.
20/03/16 by Magda
Our Response: Dear Magda,
I am sorry for the delays with the service, please let us know the order number and we can look into this further for you. Parcel Monkey do not carry the goods as a reseller, so we will investigate this with the courier.
Apologies for the inconvenience caused
Kind regards
James
Needed to send parcel abroad, search provided a complete list of carriers and information was concise. Helped locate the nearest carrier and provided their opening times. Overall save quite a bit compared with Royal Mail.
Carrier collection opening times could be more up-to-date and one store was closed. Issues need to be taken up with Parcel Monkey and not the carrier (although have had no issues).
20/03/16 by Wai-Wah
I sell frequently on ebay and dont have time to go to the postoffice and ship things, parcel monkey makes things easy, ive never had any issues with the service.
20/03/16 by Habib
Cheap enough although lots of phone calls to destination !after tracking it to Germany when they couldnt find address and unable to pick up from local depot meant a rescheduled attempt after promising to deliver next day they didnt and on the following Monday they miraculously found said address ! Resulting in late birthday present .
20/03/16 by Jilly M
Good value & arrived intact unlike Yodel & Hermes who broke items.
20/03/16 by MR R SHURLEY
Pickup when specified, fast and accurate delivery to destination. Accurate paperwork. Simple and easy to use website. I have used Parcel Monkey for several years to deliver personal packages and have never been let down.
20/03/16 by Grant Paton
Totally brilliant
20/03/16 by Mike Dynamo
Didnt know these guys but needed an urgent delivery.
Clear website, good price,
GREAT following communication.
(Whole process only let down by Parcelforce themselves)
I WILL use these guys again.
20/03/16 by Customer
Excellent .....polite, professional, on time and tracking system worked well.......both sending and receiving parties very satisfied .....thank you PM......
20/03/16 by Royston Wright
Pack should have been picked on Friday. It didnt. Talked on chat to move the collection on Tuesday. And they arrived on Monday. Next Friday.. One week later.. Talk again with support and they said that on Saturday they would have let me know. Never happened. Im still waiting now.
20/03/16 by Robert
Couldnt fault the service from start to end!
19/03/16 by L Walshe
Parcel delivered on time for copetitive price
19/03/16 by Chris Taylor
Very impressed with speedy efficient service would definitely recommend .
19/03/16 by CPA
The worst experience ever!! My tv reached Italy with the screen smashed!! 400 euros tv now totally useless!! They told me that they dont take responsibility for this kind of items! Well....if not taking responsibility means throwing parcels around like balls or smashing other heavy parcels on top of mine (fragile was written everywhere)!! It was very well wrapped in a very strong box....if you just took a little care and used some common sense (thats what I paid for), my tv would have reached italy in perfect conditions!! I would never ever recommend anyone to use this service! That was a gift to my father and you ruined it!
19/03/16 by Alessandro Contaldi
Our Response: Dear Alessandro,
I am very sorry to hear your TV has been damaged when in transit with the courier company you chose on our website. Parcel Monkey are not a courier, we resell courier services, so do not handle the goods. We list TVs as prohibited items when you book with us, as it does go via a conveyor belt network. This is advised at time of booking. Apologies for the inconvenience caused.
Kind regards
James
Picked up my package and transported it with no aggro to my door in Bulgaria. Very pleased
19/03/16 by Customer
Parcel monkey gave me a better price from the courier service than if I went direct. A+.
I had used them in the past and forgot I had an account until I stumbled across them again on a compare search.
Parcel Monkey will be my first choice from now on.
19/03/16 by Raymar (PPR) Ltd
Parcel sent to Ireland from UK. After 8 days still not arrived & no indication of when and if it will. Having paid for delivery in 2-3 days somewhat surprising that at 5 days from collection is had only just arrived at their sort facility! Though to give you some indication of the appalling customer service and tracking it was reported that it had departed the sorting facility before it had arrived! Still no estimated time of arrival, no emails from customer service to apologise. Avoid like the plague!
19/03/16 by J Barnes
Our Response: Dear J Barnes,
I am sorry to hear of this issue with your parcel delivery. The tracking is provided from the courier back to us, using their data. Please do log into your account and let us know the order details via Live Chat and we can chase the couriers up on the delivery.
Apologies for the inconvenience caused
Kind regards
James
33% cheaper than Royal Mail. Easy drop-off and regular updates.
19/03/16 by Dave G-Daddy MacKay
I was really happy with the service. I sent parcel to different country, and it arrived safe and in time.
Defenitly I will use this service again.
Thank you
19/03/16 by Customer
Had a heavy parcel to send to Spain - reasonably priced, easy to do and arrived within estimated timescales. All went smoothly and so would definitely use again.
19/03/16 by Bec
Booked collection for Monday DPD did not collect,however parcel monkey was very helpful and quick in sorting out another day for collection .
19/03/16 by Customer
Its a pain in the backside organising deliveries through the regular Curriers and theyre rather provincial websites.
This website makes life so much easier and takes away all of the hassle.
Fantastic
19/03/16 by Mr A Gilligan
This is the second time I have used parcel monkey and both times my parcel has been delivered to rural France in less than 2 days. Highly recommend them
18/03/16 by Tina Allison
Coventry to Guernsey in the Channel Islands in under 48 hours for a 28kilo package. Quality service...
18/03/16 by Customer
Great service, could not belle how quickly my parcel was delivered!!!
18/03/16 by Jason Wickham
An excellent service with the ability to track every stage for peace of mind.
18/03/16 by Customer Edward
