We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Just waiting for an answer; no idea of where my two boxes are.
29/12/15
Very smooth, dropped off the parcel at my local pharmacy and away it went and was recieved before Christmas. The only minor thing i would improve upon is that the form gave me the impression the parcel was being collected.
29/12/15
The collection of the parcel (from England) was on-time, and the delivery (to Germany) was on-time as well. The parcel of Christmas presents was delivered in excellent condition. An excellent service for a very good price, would use again for sure
29/12/15
I have paid Parcel Monkey £100 to send a parcel to Germany. My parcel has still not been collected and my customer is complaining they have received a chocolate bar instead of a Rolls Royce Grill!?!?!?!?!?! I have written a complaint email which I am awaiting a reply, as my parcel has not yet been collected, instead I get a survey asking about the service received!?! Please can Parcel Monkey call me today to resolve this issue! Richard Evans 01223 263911 29/12/2015
29/12/15
Easy process and only reservation was the delay between paying and being able to access the postage label.
29/12/15
Have family abroad and always seem to have problems posting parcels there, especially around christmas! But no problems with parcel monkey, brilliant price. Clear instructions on what to do and dpd collected it from my door and it was delivered on time and I was able to track it the whole way, they even sent updates to the recipient. Will defiantly use again :)
29/12/15
What else can I say, they came, they collected, they delivered.... all within 24 hours.... and at a price that did not break the bank.
29/12/15
Everything went really smoothly - it was collected on date specified - I was kept informed and it arrived safely in 4-5 days as promised. Really pleased!
29/12/15
Delivered ahead of schedule. Would definitely recommend. 10/10.
29/12/15
It was disappointing, having not done this before, to wait in for the 3 days before Christmas only to get an email each day saying that I had requested a rearranged collection, I did not. I understand that it was Christmas but Parcel Monkey should not have agreed to do the job if they were not able to fulfil the contract.
29/12/15
This is the third time I try to send my parcel with this company without any success. First time the driver didnt even find my parcel and left without even trying to call me. Second time he found the two parcels I wanted to send than he said to the guy at the reception that he has just one booked in his system even though I paid for two and decided to not to take them at all. Again the phone number was clearly stated on the label and he suppose to have it his system as I gave all the details what the company was asking for during the booking. Also I cant understand why the label that I suppose to glue on the parcel arrives just few hours or sometimes minutes before the driver arrives. Me as I am working in the night and sleep during the morning period find it extremely uncomfortable that I am expected to watch my email permanently in order to put the label on the parcel before the driver arrives. When I could do that without any problem a day before.
28/12/15
Very pleased with the service
28/12/15
Even though the parcels were collected late in the day, they still arrived the following day from Kent to Watford & Harrogate respectively.
28/12/15
for the cost to send this parcel it was great both on delivery time and convenience :)
28/12/15
Thats it great service
28/12/15
Terrible customer support non exsistant
28/12/15
Collection from Manchester and delivery in France very timely even with a change in delivery day in France. Regular emails received and the French ones were translated to English automatically.
28/12/15
Absolute waste of space .. I paid my money .. They never turned up to another courier and never replied to my email ,no explanation, no appology and NO refund ... Bunch of tossers !!!
28/12/15
This is the second time we have used Parcel Monkey to send a parcel to our son in SE China. Again, the parcel arrived within the one working week. Again, it wasnt sitting in the Guangzhou depot waiting for some poor unsuspecting guy to be held to ransom for spurious and unwarranted import and storage charges. This had always happened before with the other well known couriers we used before Parcel Monkey. So well done. We will use you again.
28/12/15
I sent my sons bike over to Ireland using Parcel Monkey. They never picked it up on the day that they were supposed to. The delivery took longer then expected and then they charged me over double the delivery charge because they said that the two companies that they used to deliver it said that it measured more then we said. (Norsk and Courier) we had the bike in a bike box that the factory had printed the size on the box . We also took photos of a tape measure on the box to proove the size. So I emailed them to Parcel Monkey but they didnt want to know . They kept passing me around three parcel monkey employees Jason, Brandon and Lorenza But I never got it sorted. So I wrote twice to their complaints department but got no reply. So I left a review on this site and low and behold Jason answered the review and told me to live chat him which we did with the photos of proof of the box measurements. He agreed that the photos were good and would contact their accounts . Well he never got back to me . Brandon said he was on holiday . So I said that I would contact Norsk and Courier direct and could they give me the names of the people that they were dealing with but Brandon said I couldnt contact Norsk or Courier because it was between parcel monkey and the two companies. Then Jason out of the blue sends me an email to say that they were looking into my complaint . This has been going on nearly four months now and I have spoke to the ombusman now. I would never use this company again. I would never recommend it to anyone . Its been a nightmare. Theres no communication. They dont seem to care
28/12/15
fast and solid
28/12/15
Often better value than Parcel2Go as they dont set the base level of insurance to 0. Just pick a good courier!
28/12/15
A great website, memorable name, excellent service and, above all, sensible prices. My first call for parcel delivery, from now on.
28/12/15
No hassle for my international shipment. One of the best web interface to get shipment ready.
28/12/15
Very easy to use, collection and delivery as promised, useful tracking system. Only one small niggle, had to wait a few mins for labels to appear before could print them but over all a great service!
28/12/15
they could not deliver my parcel in a week let alone two days and now theyve lost it and its supposed to be tracked- i think santa helped himself this year!!!
28/12/15
Easy to use website, great value prices, cheaper than booking direct. Couldnt have been more pleased.
28/12/15
placed a collection for 20/12/15 and a week later the item has still not been colected and cannot get a reply
28/12/15
Very easy to input information. Gave a good choice of options. Seamless and efficient
28/12/15
Perfect experience. Simple to follow instructions and I saved at least 50% on the Royal Mail price..
28/12/15
I sent some gifts over to Germany through Parcel Force and elected to drop them off at the post office. Despite the parcels being correctly labelled the lady behind the counter had no idea what they were for or which service had been paid for. They were supposed to be delivered within 2 working days. 10 days later they finally arrived. While I accept that it would be busy over the Christmas period, I would expect to have been warned had this been the case. I found the website inadequate and difficult to use - despite electing to drop of the parcels it kept insisting I needed an address for collection and I received a notification saying my parcel would be collected in a few days time. Overall poor service and I wouldnt use again.
28/12/15
Excellent service. Would def use again.
Even had a drop off at same time as pick up so they combined the two.
Well done.
28/12/15
As above. First use, and will certainly use again.
28/12/15
It was as easy as 123.
1. Get a quote
2. Print a label & Drop at local drop point.
3. Follow tracking until delivered.
28/12/15
Collected and delivered when they said it would be cant ask fairer than that, at Christmas time as well. I cant fault the service and would use it again.
28/12/15
Brilliant service - parcel collected the next morning and delivered to France 3 days later!
28/12/15
Sent a parcel on Monday 21st assured it would be delivered in three days in time for Christmas. It remains undelivered stuck in a depot in Germany instead of with my family in Bratislava Slovakia. No response whatsoever from customer services. This company has no customer facing telephone number for queries. Avoid using this company unless you wish to be thoroughly disappointed and made to look stupid !!!
28/12/15
Recommended DPD collection and delivery, good communication and prompt delivery abroad.
28/12/15
Booked a collection, didnt turn up on the first day not very impressed. Rebooked for following day and parcel was collected ok and has now been delivered
28/12/15
The service was exactly the opposite of what you want it to be. There was no clarity from the get go. The package did not arrive in time, and there was no way of contacting them to ask them about it. I wrote them several messages, but received no answer. I looked for a phone to call them but there is none.
28/12/15
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