We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Easy to deal with, very good rates, quick delivery from UK to Australia (3 business days), great tracking system! Highly recommend !!!!
22/04/16 by Darren
Having used parcel monkey for a few shipments in the past with no hastel. From the UK they are great This last parcel I felt let down as the receiving courier thought that I was the recipient (in the country of destination) as this was the info they had from PM. The recipient company was rude!!! The customs charges could be clearer prior to sending the parcel this would be nice. This way I could let the recipient know in advance. -they were not happy when the customs charge (excluding shipping) was more than the value of the item. The main objective was to purchase the item cheaper than buying it local. However the charges were not transparent.
22/04/16 by Darkmagi (Sender)
a+++ great service.
21/04/16 by Customer
Parcel collected in the North East of England on the Thursday @11.30am and was delivered to our place in Tavira Portugal at 11.02am on the following Monday. That is exceptional service and the parcel looked like it had been on the back seat of my car. Never used the service before but will happily use it again and of course will be happy to recommend this service to my friends.
21/04/16 by IAN FAWCETT
I am first time user and even after reading lot of reviews, was little bit hesitating to go with this company, but I am really glad I did! I needed to get package asap from UK to LV and choose DHL Air Express (or something like that). It wasnt cheep, but compared to other companies it was real bargain, nice economy of money. Pickup was when promised and packaged arrived also when promised. Will do business with this company and DHL again for sure!!
21/04/16 by Viesturs
Excellent service. Would definetly use parcel monkey again. If there was a small point I would like to make would be if an email to say the parcel had been picked would of been helpful.. Other than that perfect and goods arrived undamaged.
Thank you
21/04/16 by Valerie Stirling
Good service , reliable, good value for money and delivers on time.
Many thanks
21/04/16 by Marlene Santos
Very simple easy to follow web based international transportation and delivery company.
21/04/16 by Customer
Parcel monkey was very easy to use with zero hassle, would definitely use them again.
21/04/16 by Richard
Had a days delay in picking parcel up as missed driver never heard them knocking, , despite waiting in room overlooking front door.
21/04/16 by Nick Warren
Excellent service, well fracked and delivered promptly.
21/04/16 by Customer
Delivered item too romania in 4 days. Great service and cheap. £20 collected and delivered from my house to house in romania. Says it all in 4 days.
21/04/16 by Mark Fonz
Website is great but after sales is non existent . Spent over an hour trying to get through to customer services with no success, dont know if my parcel will be picked up today? So very annoyed
21/04/16 by Customerpaul Gill
GOOD SERVICE WITH HIGH STANDARD OF CUSTOMER SERVICE
21/04/16 by CHRIS AND LILLYS CO LTD
Wanted a competitively priced courier for my pram and parcel monkey provided lots of good options. Very satisfied.
21/04/16 by Sonja
Brilliant - highly recommend!
20/04/16 by Suz
Easy to use; No problems
20/04/16 by Matthias
We will use Parcel Monkey on any other occasion if they keep up this very good service. It was fast and much cheaper than any other quote we received. Thank you.
20/04/16 by Gary van Tebberen.
This was my first time using Parcel Monkey and I was totally satisfied. Ive been kept informed all the way throughout, from the order to the collection time (which impressively enough was the next morning even though I booked the collection quite late at night). And as I was being informed, Ive always been given the opportunity to change the collection date via a simple text message. The delivery itself went quite smoothly: the driver/collector agent was on time and pleasant enough, the 2 parcels arrived when they said it would (if not before) and all for what Im sure was much less than what I would have been charged by the Post Office Parcel Force (but I maybe I have DPD to thank for this). I would definitely use again and would definitely recommend to friends and colleagues. Keep up with those standards Parcel Monkey!
20/04/16 by Annie
Perfect to a tee the only thing could be better is if your couriers could provide a more detailed timeslot rather than a particular day, sometimes a day waiting in just does not suit if you have work Commitments, but this is out of parcel monkeys control, it is the couriers need to work on this I.e 8am-1pm and 1pm-6pm would work much better
20/04/16 by Customer
I used Parcel Monkey to organise a next day delivery and found the service to be excellent. There are some aspects that are now 100% clear but I guess that was because it was my first use. Having said this I would use again without reservation. I used Hermes previously but found the service slow. This broker system (Parcel Monkey) makes it a pleasure and I was able to obtain next day service at a reasonable price.
20/04/16 by Craig Ferguson
Very smooth delivery
20/04/16 by Customer
Easy to use, very straight forward and great prices.
20/04/16 by Mr David Clarke
Prompt delivery
20/04/16 by Customer
Thank you for your service!
20/04/16 by Customer / MM
I have booked same day collection, but they collected my parcel after 6 days...
20/04/16 by Dainius Miniotas
I would recommend this company to anyone, it is the second or third time that I have used them, and will do so in the future
20/04/16 by Anthony D'Auvergne OakeCustomer
Excellent service
20/04/16 by Customer
Reasonable price but still waiting for delivery for nearly a week
19/04/16 by Customer
Really cant praise these guys high enough. I paid half the price of some of the quotes I received off others and my parcel got there safely. Very happy! ðŸ‘
19/04/16 by Claire caine
Only one problem with the tracking number but Nit sure if I had the right one
19/04/16 by jean
As above, enough said !
19/04/16 by Customer
I would thoroughly recommend parcel monkey. It did what it says on the tin,delivery was 48 later as expected. Brilliant service.
19/04/16 by Linda A
Great Service
19/04/16 by Mrs Rungthip Berger
Being an online retailer, we send small parcels all over the world. In the past we have used Parcel force, Fed Ex and other service providers directly, but to send single boxes has been really expensive increasing the overall amount our customers have to pay to get our goods, making it difficult for us to compete with their local suppliers.
Whilst we were initially sceptical about using Parcel Monkey, as it seemed to be the same service at a fraction of the cost, we decided that the cost saving was worth what we thought was the risk. It turned out that we had nothing to worry about. We have reduced the cost of shipping items abroad substantially whilst maintaining the same level of service as before - this is due to the fact that through Parcel Monkey we seem to be using the same freight providers.
All in all it has been a great find for us and we will continue to use this service.
19/04/16 by Phreaky Ltd
Not a good service at all, no tracking information available and delivered to the wrong address in another country. Only realised when the recipient called. Even thought its sat there they wont arrange for it to be collected. Will not be using again
19/04/16 by Matt B
The monkey man did his thing. Thanks. Tweeter.
19/04/16 by K Gray
Usual Parcel Force service at less than one third the normal cost.
19/04/16 by Ross Priestly
was easy to use and parcel arrived as requested. also found good price
19/04/16 by Neil f
All excellent from start to finish.... Best price ever compared to other service providers.....highly recommended
19/04/16 by Ossama Lotfy
