We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Really good service, great communication and value for money. I will definitely be using them again. Thank you
18/02/16
Despite not knowing Parcel Monkey existed, finding it was a bonus. Using it was really simple, and the results were instant. Excellent Service. Have certainly bookmarked for future usage.
18/02/16
All good
Da
Same day pickup 48hr delivery
18/02/16
Definitely trustworthy
18/02/16
Very easy online service and good prices. Thanks Parcel Monkey. You have a new customer
18/02/16
Used twice in the past few weeks and found the service excellent and printing the labels an excellent addition.
18/02/16
The tracking details are inadequate. Showing out for delivery for 4 days now but not received yet. The worst thing is knowing nothing and cant get in touch. My first and last use of Parcel Monkey.
18/02/16
Couldnt log back in to it when I had paid was saying incorrect email. But after reassurance from someone else the same happened to them, was just worried incase you had to print something off, luckily didnt. lt was picked up on the day and had no problems thank you.
18/02/16
Fast efficient and so East to track the parcel from pick up to delivery at its destination.
17/02/16
No more to say than a great big thank you
17/02/16
This is s great tool for finding best value courier services according to your parcels perameters. Reaĺly easy to use, will definitely use again.
17/02/16
10 hours. You had a whole 10 hours. I waited in my house a whole 10 hours for my parcel to be collected. I could have flown to Florida in that time. It wasnt collected...
17/02/16
Used Parcel Monkey to send a broken phone make to manufacturer in the UAE. They dont even have postcodes in the UAE and the package got there within a week. Very smooth and cost efficient service. Thank you!
17/02/16
Didnt pick up a parcel after x3 re-schedules and same bad attitude each time. They dont care if they provide a bad service. I used them many times before but this time after 6 days of waiting until 6pm for a collection that never turned up I will never use them again.
17/02/16
Disgusting they take your money for express services but only order basic services and just apoligise when item a week late! Even parcelforce confirm they cannot have cheaper prices for exact services!! Do not use!
17/02/16
Parcel was picked up at my door and was delivered within 24 hours good service will use this service again
17/02/16
Best service at the best price. Highly recommended.
17/02/16
Very good service.
17/02/16
Easy to use website and saved a fortune compared with using Parcelforce directly
17/02/16
Collection was a day later than scheduled
17/02/16
Every time I have a parcel or present to send my family across Europe I use Parcel Monkey, its easy to use, its cheaper than the post and its quick, and I can track it. I wouldnt use any other way to send my family presents.
17/02/16
The service is great, easy to use and offers great discounted prices. However, like the website says "any glass object is carried at your own risk" - dont get misunderstood here. The frame I sent arrived in pieces, despite the 15m long bubble wrap I had used to protect it. I give it 4 stars because it does what it says on the tin (for a good price), and I would recommend the service but having said that, beware of fragile items with road carriers.
17/02/16
Really good experience, they gave me detailed information about picking up time and the tracking process was also very satisfying
17/02/16
First time I have arranged my own delivery. Would happily use again. Quick and easy to use.
17/02/16
One less management problem
17/02/16
We found parcel monkey to be a great service at a very reasonable price... We would recommend to others for sure
17/02/16
a fairly easy to use service at a good price, the only negative is the tracking service which tells you nothing
17/02/16
Regular user of Parcel Monkey. Happy with prices and service. Not let me down yet! Recommended
17/02/16
Package collected and passed on to Norsk for international shipping on 28/01/2016. Package contained perfume which is forbidden so Norsk returned package to Parcel Monkey on the 03/02/16. Not only will Parcel Monkey not refund me (minus admin costs), they have not returned my package. All i get is the run around, claiming the package has not been received yet Norsk provided the return tracking information and confirmation that the item was sent back and received by Parcel Monkey. I have contacted you numerous times and you have been very unprofessional with your sporadic generic responses. Can i please have my package back (TE5081757A)
17/02/16
Truly excellent
17/02/16
We had an issue with the courier missing the pick up window. I asked my sister to wait to handover the package and she wound up waiting all day with no show from DHL till an hour after the window. She wound up going to a drop off point.
17/02/16
First time sending a parcel to Texas from the the UK.
And less than a week my customer has his parcel in his hands. Safe and sound.
Outstanding....
16/02/16
I was very impressed at the speed of delivery. I expected something to go wrong at every step, but no, everything went to schedule. Thanks Parcel Monkey. I will be back
16/02/16
A quick pick up and a quick delivery.
16/02/16
Excellent price, excellent communications from both ParcelMonkey and DPD, very very quick delivery and 60% cheaper than Parcelforce, my buyer was impressed, its been hassle free for me and most importantly the item arrived undamaged and before the expected delivery date.
If I had to critique then I had two very insignificant issues, firstly the label printing is confusing as this took 15 minutes to arrive but the website told me I could download straight away. Secondly, the tracking is confusing because it wasnt clear enough to begin with that the tracking number for ParcelMonkey is different to DPDs and, they both emailed 2 different reference numbers with little explanation as to why they were different but, once the item was collected the tracking via DPD was really simple and easy.
16/02/16
I used the service to send a parcel to Poland. It was really easy to use. I chose a DPD pickup, it was much cheaper than Royal Mail and it was really quick and reliable. The drop points were easy to find and in many areas. I got emails at all of the stages of delivery. Overall really happy with the service, would definitely recommend and will be using it again.
16/02/16
Did what they said on the tin. Parcels arrived in the same condition as they had been on collection
16/02/16
Super service and cheap
16/02/16
Everything worked perfectly, very easy will use again.
16/02/16
Always check Parcel Monkey and always find a cheaper way of sending Parcels than I expected.
Usually using a local Drop off always helps I can do it when I want not having to wait arround for someone to collect...
16/02/16
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