We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
parcel monkey is very easy to use and 8/10 comes up with the best quotes too. have used them a few times with no problems.
16/03/16 by Eats everthing FI
I would not use Parcel Monkey again as it is impossible to print the labels no matter how I use different paper sizes etc. On asking for help I get the same answer every time and the problem is never resolved. When I complained I dont get an answer and in the end my last consignment as I couldnt print the label to a usual size (it cut off the barcode etc each time) I had to abandon the shipment and asked for my money back as it was too late. Funnily enough Parcel Monkey never replied so I wasted my money. I have had problem after problem sending parcels with Parcel Monkey and will never use them again or recommend them
16/03/16 by Xandra Barry
Our Response: Dear Xandra
I am sorry to hear of this problem, labels are emailed direct to you and also can be printed from your account homepage. The settings of your printer or computer may cause this issue as this is not one we normally have. If you did not use the service please log in to your account and let us know the order number on Live Chat and we can refund this for you.
Apologies for the inconvenience caused
Kind regards
James
Couldnt be easier. Cheaper than going direct to Parcelforce to.
16/03/16 by Peter
Quick , easy , reasonably priced , on time every time
16/03/16 by Alan Whittaker
when the driver collected my 2 parcels at my door he managed to put the wrong bar codes on them which resulted in 2 big problems which we had to sort out and the consignees were angry and the parcels were late.
16/03/16 by Sally
Our Response: Dear Sally
Sorry to hear of this mix up with the driver from the courier company you booked with us. Sadly we do not employ those who collect the goods so rely on the couriers to handle this, however if there is an issue let our Live Chat team know and we will be happy to step in and assist.
Kind regards
James
Excellent service and kept me informed of progress of delivery. Will use again
16/03/16 by John
Always good value
16/03/16 by Mr John Turner
Not much to say, which is exactly what Id like from a service like this.
16/03/16 by Customer
The DHL form wouldnt accept addresses. Web chat did resolve but it took over an hour to achieve completion of the form. The whole thing was very painful. Delivery and collection were as expected.
16/03/16 by Juliette
Damaged box and I thought I paid for 24 hr and took 3 days
16/03/16 by Customer
I use Parcel Monkey when I dont use Parcel Force. They often get the same service from PF at a better rate than I can going direct.
16/03/16 by True Wheels UK
My parcel hasnt been collected yet - I have been waiting a more than a week. I have chased and chased but to no avail I have paid for a service but got no service as yet I want to give it a negative star rating
16/03/16 by parcel monkey are thieves
Our Response: Dear Customer
I am sorry to hear that your parcel has not been collected, we do not make the collections, we book them in with the courier you choose from our website. Please log in to your account and use Live Chat so we can get your order number and chase the courier to get this collected and see why they have not picked it up yet Or if you prefer we can cancel this and offer you a refund.
Kind regards
James
Great service, exactly what they advertised. All on time, kept up to date.
16/03/16 by Pam Shaw
Ive started using parcel monkey instead of my regular agent and am very happy indeedy!
16/03/16 by Julia Horberry
Super quick, cant say any better prices very reasonable!
16/03/16 by Karen
Very Quick delivery, will use it again when needed for sure
15/03/16 by Customer
I sent two parcels using the DPD drop off service, and everything went smoothly with collection and delivery. However, when trying to track their progress through Parcel Monkey you dont get any useful information. The trick is to use the consignment number as the tracking number on the DPD website which will then show where the parcel is and expected delivery date etc. The is not at all obvious and really Parcel Monkey should either pull the correct data from DPD or link to their website to allow simple tracking.
I have also sent other parcels using Parcel Force and these could be tracked properly from Parcel Monkey. I think the main problem is that its not even clear what the DPD tracking number is because you are only given a PM tacking number when will then lead to a "consignment number" which is actually the true tracking number!
15/03/16 by Robin
Brilliant, the website is easy to use and very reasonably priced
15/03/16 by Ronnie
I left my laptop in a hotel in St Annes 😠I arranged collection on the Parcel Monkey app quickly and easily. Reasonably priced and so simple to use and the best bit was tracking the item from start to finish. Definitely use it again 😊
15/03/16 by Sandra Geddes
I was very impressed with parcel monkey at every stage of the process.
15/03/16 by Customer
Excellent service, very low price, and transfer from UK to Greece in 6 days, with a public holiday in Greece included.
15/03/16 by Alexander
My parcel was delivered to our local post office and not to my house address as state on the parcel. I got a text to say no one was home but when I checked cctv recording no dpd van pull up out side my premises. And no phone call to let me know it was in post office. I had to contact dpd to find my own parcel as when I contact parcel monkey twice I got no reply. I think I should get a refund as I paid for a 2 day service and did not recieve it.
15/03/16 by Derek Duignan
Our Response: Dear Derek,
I am sorry to hear of this issue with the courier handling the parcel. Please log in to your account and contact us via Live Chat and we will look into this problem and see what we can do to fix it for you.
Apologies for the inconvenience caused
Kind regards
James
Very smooth and easy to use and deal with, would highly recommend
15/03/16 by Jamie Mackay
Brilliant service would definitely use again!!
15/03/16 by pat
simple and quick to organise. arrived as predicted and in good order
15/03/16 by Customer 1
Items picked up on monday then delivered next day tuesday still trying to work out how parcelforce charges more when i enquired & yet they actually did the job for parcel monkey as i paid via the site!!
What a bargain this monkey will be getting a few more percy daltons for the future .
15/03/16 by flabbergasted!!.
We have in the past used Royal Mail to deiiver parcels to The Gambia. They either have taken a a very long time to get there or invariably do not arrive at all. Since using Parcel Monkey all parcels have reached their destination and always within a week. Obviously it costs slightly more but in our opinion it is worth it as we know they will get there.
15/03/16 by Mr. john horne
Excellent service. Would happily use again. Fully informed throughout the whole process.
15/03/16 by Elspeth Palmer
Easy booking on line, excellent communication, quick delivery and good price for the good service provided.
15/03/16 by MAGDALENA HOPKINS
Parcel was never collected on three different occasions despite several text messages informing me about the pick up. I know it was probably the fault of DPD, because they were the carrier. But I lost my money and will never use Parcelforce again.
15/03/16 by Customer
Amazing quick service
15/03/16 by Customer
I didnt like the fact that I waited all day at home for a currier hoping that I will hear him knock, not knowing if he will call me if I dont hear hom knock or not. But apart from that the service is fast and reliable and I am sure I will use it again next time!
15/03/16 by Ana
The courier company failed to arrive to another courier.
15/03/16 by Miss Hannah Gibson
Our Response: Dear Hannah
Sorry to hear the parcel has not been collected, we do not employ the drivers who collect, we resell courier services via our account so you can enjoy a discount. If they fail to collect, please contact our Live Chat support team and we will be more than happy to step in and assist in getting this collected.
Kind regards
James
Avoid at all costs.. they have lost a parcel. 48 hour delivery service and 14 days later still nothing. They dont know where it is, Parcel Force dont know where it is, no geographic phone numbers to call, tracking system simply says en route. No one is taking ownership, they dont communicate and we are missing one VERY important Jig... Pathetic
15/03/16 by yogi sean
Our Response: Dear Customer,
I am sorry to hear the parcel has been lost, we do not ever handle them a collection and delivery is handled by a courier company chosen on our website. If you log into your Parcel Monkey account we can chase Parcelforce up and get this located ASAP. We do not offer phone support as we liaise with the carrier and it can take time to get a response from them as they conduct searches.
Apologies for the inconvenience caused
Kind regards
Jason
Parcel Monkey compare different companies rates and you can find the service you need. I definitely recommend them.
15/03/16 by Customer
Easy to use, cheaper delivery options to EU and arrived very quickly.
15/03/16 by Customer
This item arrived in the worst condition of anything I have ever sent. It is damaged beyond repair and has obviously suffered a major trauma. I did not pay extra insurance so Parcel Monkey has no interest in pursuing this matter
15/03/16 by Customer
Our Response: Dear Customer
I am truly sorry to read that your goods have been damaged by the courier chosen from our website, sadly we do not handle the goods as we act as a reseller and let the courier networks handle your parcels. If goods are sent with no protection cover, it does mean we are not in a position to raise a claim with the courier company.
Apologies for the inconvenience caused
Kind regards
James
Easy to work with, good updates, arrived safely.
15/03/16 by Customer
The web site is easy to use and provides an option of suppliers. The problem that we had was that we wanted to ship a battery (sealed lead acid) as part of a childs scooter, we therefore had to contact each individual supplier to establish who would transport the parcel. Once we had selected the company and placed the order we were expecting an email from them with a label and an approximate collection time. A further read of the small print and we established that we may not receive an email. We had to wait in all day from 11:00 and the parcel was eventually collected about 17:00.
15/03/16 by Keith
excellent, would use again
15/03/16 by Customer
