We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Brilliant to use website, cost and multiple options. Almost as good a service as I provide.. A big thumbs upðŸ‘ðŸ‘ðŸ‘
28/01/16
Easy to use website, prompt collection. Good service.
28/01/16
The prices are good,but the tracking is almost non existent - its rarely updated. My collection was good but I tracked that part of the journey myself on Parcel Force website as Parcel Monkeys website was still showing a collection was scheduled 24 hours after it had happened! Very few updates after that, and very slow in appearing. My parcel did not arrive at the destination on the due date - I stayed in ALL day! When I used live chat to try and chase it up ( still showing out for delivery) the operative first told me that everything worked on UK time . I told them that was ridiculous as I was in a country 2 hours ahead and nobody here was going to work here until 8pm. I was then told they didnt collect from Cyprus - I pointed out I was waiting for a DELIVERY - operative seemed to have trouble knowing the difference between a collection and a delivery. After making a comment , the live chat operative went away, not waiting for a response from me. Only came back when I pressed the 👎 Button. I think the software used must be very outdated. Parcel did appear the next day - no explanation for the delay. Although the prices are good, not sure if I would use this service again until the tracking and customer service are improved.
28/01/16
I hadnt realised that Parcel Monkey was only a reseller and price comparison site. I had problems with failed collection, parcel going "adrift" for a few weeks, having to pay a duty in USA to a company who wouldnt reply to emails or phone calls, and then waited another 12 days after paying the duty for the parcel to be delivered. When I complained or asked assistance from Parcel Monkey they apologised nicely and then said they could do nothing. Surely they should vet the delivery companies they deal with. ( I havent heard if all the contents were broken yet...) I wont use Parcel Monkey again. Id rather pay extra to deal with an actual responsible delivery company.
28/01/16
Going forward I will use Parcelmonkey anytime over the Royal mail services. Be it UK or international delivery.
27/01/16
Very easy to use and great prices. Handled my parcel well too.
27/01/16
The service from day one entirely dreadful. Labelling was incorrect, Parcel Monkey was advised but failed to respond to emails from myself and DPD about correct address so parcel sat in DPD depot for weeks - DPD were trying to follow up with them to release delivery but they failed to respond. I was also trying no telephone number for parcel monkey and very vague, standard responses sent days late. ultimately DPD accidentally damaged and destroyed item - they notified Parcel Monkey who failed to notify me. spent a week chasing the status, which was to be returned to retailer. Ultimately DPD accepted fault and confirmed they would refund Parcel Monkey once they file a claim and they could refund me. Parcel Monkey despite emails from myself and DPD, refused to lodge any paperwork for a claim on my behalf telling me I would have to forfeit the cost of the item - £130. their only involvement was to file a claim and they threw back at me I didnt take out coverage insurance so they had no interest in pursing the claim. They failed to answer basic questions on why they failed to keep me updated, slowed the process down and refused to take basic steps to secure my payment, woeful woeful people. Avoid.
27/01/16
Website functions well and is accurate and informative
27/01/16
Excellent service parcel arrived within 2 days
27/01/16
Dropped parcel off at local shop late afternoon. Arrived on second day in Center of London.
27/01/16
I find it easy to use and it works and the stuff gets to me or whoever I am sending to .
27/01/16
The website was quick and simple to use and gave me a large range of couriers to choose from at very reasonable prices.
27/01/16
Sent an expensive order. Without insurance. No issues what so ever and everything arrived perfectly fine.
27/01/16
Arrived in 2 days
Thanks
27/01/16
Very reliable and fast delivery , only took two days to deliver and no hidden cost were charged! Highly recommend!
27/01/16
First time using parcelmonkey, cheapest, quiet fast. The only problem I had is there is 3rd row in shipping address to fill as option, I fill all that row because my shipping address a bit long.. but in the end isnt printed all on labels. They only showing half address on labels! My package might be missing somewhere, I need to contact receiver, to make sure that package arrived properly.
27/01/16
Fast prompt delivery with no problems .I sent a parcel to Egypt and was given a delivery time frame of 3-6 days .My recipient said he had got the parcel in 3 days .I would definitely recommend Parcel Monkey for any overseas deliveries , theyre efficient and much cheaper, this was the first time I sent a Parcel overseas and would use Parcel Monkey again without a doubt.
27/01/16
very good cheap and quick
27/01/16
Having followed the instructions, somehow my signed invoices got lost by the courier. My parcel was stalled for 7 days. I got no feedback about the reason! The courier refused to be held responsible. The essential medicine for a bedridden patient is still in the courier hub as we speak. Never again
27/01/16
Found it very easy to use. They came when they said and the parcel was delivered on time. Would use again
27/01/16
all good, very smooth
27/01/16
I thought I had paid for shipping but was charged once again in South Africa. Not a great service.
27/01/16
Very happy with the service. Parcel arrived in good condition. The delivery man was very friendly.
27/01/16
Website was easy to use, parcel collected when expected & delivered in good time. First time of using the company & would use them again
27/01/16
Simple and easy to use service with best prices, why would you go anywhere else.
27/01/16
System easy to use. Lot cheaper than post office or other couriers
27/01/16
Speedy delivery
Good value
27/01/16
It was a day late but we had a sudden mass of snow fall. Box arrived safely and no damages :) cheaper service then most as well.
27/01/16
Excellent services from start to finish. Very efficient, kept informed at each stage.
Would highly recommend for excellent services and value.
27/01/16
Easy to use; ability to track your package; affordable.
27/01/16
Good service. Delivery on time.
26/01/16
They picked up are parcel 5 days late!!!!!!
26/01/16
Ordered an Xbox in error from Amazon.fr, and needed to return. Parcel monkey allowed me to book with Parcelforce for about one third of the price (£21 including insurance). I paid online, and was able to print postage labels off within about 10 mins, and then able to drop parcel off at the Post Office. The parcel tracked online, and arrived at Amazon in 3 days. Very impressed with the cost saving. I dont know what would have happened if there was a problem. The website stated I could not contact Parcelforce directly.
26/01/16
You picked up my parcel the next dat, which Was very impressive. However, a week later, the parcel tracker on your website still states its in Southampton, and hasnt updated for a week. I have no idea where my parcel is.
26/01/16
very quick and easy, well recommended .
26/01/16
I usually find posting larger parcels a real chore. I live in the country and find it really difficult to work most online systems to get comparative quotes.
I found Parcel Monkey really easy to use and the service I received (from Parcel Force) was spot on.
26/01/16
Exactly as stated it would perform - spot on.
26/01/16
Fast delivery and accurate service
26/01/16
Collected on time, got to France day earlier than expected.
Very good as usual.
26/01/16
total non event.....never felt a thing...
26/01/16
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