We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
I was looking for an economical way to send a large present to my grandson in France. Parcel Monkey and dpd were spot on, I was kept informed of what was happening, they arrived on time to collect the parcel.
And when my daughter was not at home on the delivery day it was left at her local post office. I had a very happy grandson Thankyou
23/03/16 by Sue Cooper
Parcel to France delivered within 3 days including weekend ! Parcelforce price £32 , parcel monkey £15. Do I need to say more ? Drop of at local post office very convenient. Will definitely use again
23/03/16 by Miss Whitehurst
It s with frustation that after a long travel to my new home i found 3 of the 6 boxes i have sent totally ripped! I have sent few boxes on that boxes and some were alreadyin the floor. It s totally unacceptable. I don t know how they treated my boxes but i am sure i won t use this service again!
23/03/16 by Juliana
Our Response: Hello Juliana
I am very sorry to read about this damage caused by the courier. We have raised a support ticket on your account so you can work with our claims team to fix this. Apologies for the inconvenience caused,
Kind regards
James
The cheapest one from UK to Italy, I was a bit nervous about delivery. However, it was taken the next day I put a request and then in 5 working days was delivered all safe and perfect to Italy.
23/03/16 by Customer
Good and quick delivery, much lower price(s) than senders tend to understand, thats why I arrange transport myself more and more.
23/03/16 by Smit
This was the first time I used Parcel Monkey, however, I will never use it again. My delicate speakers worth £1200 got damaged when the customer received them. I tried to claim back £800 but instead, they shut down my case after 10 days as I was too late in providing the photos they needed even though they never told me. I was very unhappy with their service as I was expecting much more from them. You should avoid them at all costs or youll regret it.
23/03/16 by Raj
Our Response: Dear Raj
I am very sorry to hear about the damage to your speakers, Parcel Monkey do not handle the items as as we resell courier services. Our claims process is advised at the time of booking, but if you remain unhappy with the outcome please let us know the order number via a contact email and put FAO of management and we will review your case.
Apologies for the inconvenience caused
Kind regards
James
very good service
23/03/16 by ian haynes
IF YOU BOOK 24 HOURS IT IS 24HOURS DELIVERY
DAVID HAGER
23/03/16 by DAVID HAGER
Used parcel monkey for the first time..and the last. Despite accurately weighing and measuring 2 parcels - apparently they were both double the stated weight!! And they have to only go on their measurements which as a customer you have no proof are correct. I have never had this issue before with any other company. I will not be using them again. Awful service.
23/03/16 by Jennifer
It was a simple, straightforward and reasonably priced service.
23/03/16 by Mutlow
Very quick and efficient company - thank you !
23/03/16 by RK
Definitely recommend. Easy fast and reliable. Thanks
23/03/16 by Laura Bell
brilliant service, we now use your company for all of our shipping requirements whether in the UK or overseas.
23/03/16 by Reeves Removals
Very happy, reasonable price and delivered the next day.
23/03/16 by Lemonpod
I paid for a 5 day delivery service from Parcelmonkey to send important documents for a visa on an international delivery. After 5 days, and no arrival of the delivery, I have had to scour the internet for a contact phone number to chase up. I phoned some chaps mobile, who was very surprised to receive my call. He has attempted to help but could only tell me my package left Germany this morning! Cannot believe how bad a service this is. In that amount of time I could have taken it further than that on my pushbike! Documents will now be very late for visa appointment and the knock on cost to myself is going to really, really hurt. I have asked Parcelmonkey about their compensation procedures and they ducked the question. Horrendous company. Avoid at all costs.
23/03/16 by Chris Tucker
Our Response: Dear Chris
I am sorry to hear of the delay with your delivery, as we do not handle the goods we do not have control on the transit time, as it based on what the couriers sell the product as. We do not offer phone support, we use Live Chat to assist as we sometimes need to go away and investigate the order, so please get in touch so we can assist. Just log into your account and Live Chat will open on every screen.
Apologies for the inconvenience caused
Kind regards
James
Thanks. Parcel collection notified in advance, happened on time, delivery on time, and all for a reasonable price.
23/03/16 by Ingrid Cranfield
I will defiantly be using Parcel Monkey again.
Thank you
23/03/16 by Lynne Clarke
Delighted with the service I received from Parcel Monkey for a recent table collection and delivery. The quotes were reasonable and I was able to choose the one which met my requirements best. Id recommend Parcel Monkey and would definitely use them again.
23/03/16 by Louisa
Great value for money
23/03/16 by Customer
Used parcel monkey on a few occasions. Generally very good service.
23/03/16 by Mrs Todd-Hawkins
Easy to use and excellent service
23/03/16 by Anne Jack
Do yourselves a favour and use a different provider. Parcel arrived 7 days later (via DPD) and damaged. Claims proceedure is useless and unflexible - basically if you cant supply everything they will deny claim. Disgusting attitude and service.
23/03/16 by Julian Abel
I am just about to have problems with a pick up so far all you get from live chat is an apology for inconvenience I cant even reply to that they dont even answer the questions I ask I am now trying to deal direct with the carrier to sort it out so far worse than npower and they had to pay me £200 for all the inconvenience I will be expecting a refund or partial one as they have not kept their side of the contract thats the only way the company improves it service {bet I only get from James standard reply if at all}
23/03/16 by j roll
Our Response: Dear J Roll
Sorry to hear of the problems with your collection. In terms of our company image, this page gives a fair reflection being rated 8/10, sometimes things do go wrong of course, especially as we are not a courier, we resell courier rates. If the goods are not collected, let us know the PM number via email or Live Chat and we can chase the courier to ensure the item is picked up. If the item has not been collected we can of course issue a refund, so let us know how you wish to proceed and we will be happy to assist. I do hope my response is satisfactory.
Kind regards
James
One of the easiest things to do!
23/03/16 by Customer
It was really easy to make the booking on line and I was kept informed by email throughout the process. The driver arrived on time and my parcel was delivered as promised. Nice to get what you pay for with no issues!
23/03/16 by Ruth
Pleased with my delivery as it has to go to a remote island. Its my work, my reputation and my income. It arrived safely unbroken and in good time.
Happy & relieved
23/03/16 by CARRIE PAXTON
Cheap,and my goods got from UK to Germany safely and on time :)
23/03/16 by Roger ((^-^))
Simple to use site andsurprisingly straight forward for a newcomer like me. Bit of a hike to nearest drop off but was worth the saving.
23/03/16 by Evella stud
As an individual getting cost effective shipping is expensive, especially for larger and/or heavy items. Since using Parcel monkey I have been able to ship large items that I would have not considered before; for prices, which also include home pick-up, up to fifty percent cheaper than direct comparison.
Parcel Monkey is now my first option for sending anything above a letter.
23/03/16 by Joe W Richardson
Easy ordering.
Timely pick up.
Delivery in 2 days.
23/03/16 by PDR
Used Parcel monkey twice now and both deliveries have been superb. The first made it to belgium in 24 hours, the second to USA in just under 4 days, both packages saving me loads of money in the process. Great service, Great website. A++
23/03/16 by Paul
Excellent site to use, cheap quotes and didnt have any problems with parcel being picked up & dropped off would use again
23/03/16 by Jenn
Picked up on time. Delivered on time. Excellent service
Will use them again.
22/03/16 by Pat mallusk
Easy to use, good value and transparent. Collection on time delivery on time. Couldnt ask for more. Have used twice, once for package to United Arab Emirates and one to UK. Perfect both times. Parcel Monkey is my new de facto courier.
22/03/16 by Paul
Excellent service. Prompt delivery. No hassle. Will use again and certainly recommend to friends
22/03/16 by Sheila Speirs
best parcel aggregator site I have used
22/03/16 by Gian-Paul
Everything arranged correctly ~ parcel collected & delivered. Thank you ~ would use again!
22/03/16 by Philippa Carr
On time pick up and delivery.
22/03/16 by Peter Ravald
I have paid £ 104.00 for a parcel for my sons birsthday last sunday booked the Monday night before to have it becollected but it is still in my Hall. Please telephone me 01727 847356 or e-mail me. TF5853805 PM_3472151_4372352 Have spoken to 3 people but still nothing has happend nobody phoned back.
22/03/16 by Mrs. Sigrid Pyne
Our Response: Dear Mrs Pyne,
Sorry to hear the courier you booked with failed to collect the parcel, I can see your support ticket has now been updated and collection rebooked in with the courier
Apologies for the inconvenience caused
Kind regards
James
Excellent service, parcel collected and delivered with excellent tracking
22/03/16 by Customer
