We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Parcel arrived at its destination exactly as promised.
Instructions for which labels to place where were a bit vague, but after an online chat session I was able to correctly place all labels where they needed to be.
Customs form was generated automatically from the info I put in when paying. Very pleased with the service.
20/01/16
Great site have sent couple of parcels to USA the second a Arrived within three days , prices not to bad should be a discount if you are a returning customer.
19/01/16
Excellent all round
19/01/16
Been using parcel monkey several times and Im always happy with the service. Would recommend to anyone!
19/01/16
Excellent servis
19/01/16
Simple to use, picked it up, left it at the local post office at the destination (I dont live in the UK). Would definitely use again.
19/01/16
Great service, easy to use portal, speedy delivery. Reasonable prices.
19/01/16
Courier didnt appear, you sent me an email that he couldnt collect parcel because nobody was at home, which is not true. I had to go to the depot to deliver parcel to them, it happens a lot with dpd.
19/01/16
Value for money, convenient and speedy.
19/01/16
Fast and reliable service
19/01/16
Am very impressed with the level of service displayed, my parcel was collected and delivered through parcel force faster than when I have gone direct with them... Thanks
19/01/16
I paid much less as expected thanks
19/01/16
A few beginners hiccups. Sent a parcel to Germany didnt allow enough time for it to get there on the date I needed to , so need to allow more time for next parcel. Pick up was fine. Delivery in Germany was a bit of a problem (at their end) Apparently I mis spelt recipients surname and recipient was told that unless EXACT spelling is on future parcels they will return parcel to sender!! Will use again and will ensure spelling is correct!! Felt it was a bit pedantic tho.
19/01/16
Have used Parcel Monkey a number of times for door to door delivery...excellent service !!
19/01/16
Parcel Monkey seems to have access to certain services that I just could not find on the Royal Mail website. They saved me quite a few quid sending a parcel to Ireland. All pretty seamless
19/01/16
From my home to my Great Grandsons home in Brandon USA 3 Days. Fantastic service.
19/01/16
Dpd are a nightmare, and its very very wrong that Parcel monkey would recommend them. Its a disgrace.
19/01/16
Half the price of parcel force and they picked up the parcels 1 hour later
19/01/16
Quick easy and very good price what more could you want will defiantly use them again and recommend to friends.
19/01/16
My parcel was not collected on the day it was supposed to be. I had no message to give me an hour slot as indicated. The parcel is moving very slowly to its destination. Would not recommend.
19/01/16
Fast pick up and delivery at a great price. 4 stars instead of 5 because box was damaged en route (even though sturdy and well taped) and some of the contents were dented. Online tracking not updated regularly enough although that depends on the courier rather than Parcel Monkey.
19/01/16
Excellent service, item collected and delivered on time.
19/01/16
Always use parcel monkey for packages. Very economical and easy to use. Enough choice to enable the right package to be chosen
19/01/16
I chose to send with one of the big 2 courier companies booking through parcel moneky. I saved money versus going directly to courier. A quick simple service and my parcel arrived in Mexico within 3 workings days
19/01/16
very quick, cheap and efficient
19/01/16
I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE EVER! IT IS ABSOLUTELY **** AND LOOK FOR AN ALTERNATIVE! YOULL BE MUCH BETTER OFF!! I most likely would never use parcel monkey ever again. Completely wasted my time on both days that the delivery was supposed to be delivered as if I dont have a job have to sit around all day with no window of delivery. The online tracking was absolutely **** as it never worked to track my parcel even though all the information was entered correctly. This standard of service is probably the worst i have ever encountered and would never use this service again. Also after calling the UK from Spain which is expensive enough there was no resolve as they cannot do anything about it. what is the point of saying contact parcel monkey when they did no respond to any correspondence and then contacting dpd that did not help with the situation either. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE EVER! IT IS ABSOLUTELY **** AND LOOK FOR AN ALTERNATIVE! YOULL BE MUCH BETTER OFF!!
19/01/16
Website is easy to use and appears to give clear and concise directions for labeling the parcel. However, with DHL/Parcelmonkey overlap we had a problem, and the DHL guy said this happens all the time with parcelmonkey. DHL require TWO copies of the "Invoice" (customs declaration) and the they also require the printout that says on it "do not attach to parcel" and, as far as I remember, does not feature in the user instructions, or at least does not say you need to hand this to the DHL rep on collection. When the collection occurred I was working way and my wife had to deal with it - frantically looking for the required bits of paperwork. I think the DHL guys comment should be looked into...does this happen all the time?
19/01/16
Hassle-free website and competitive prices
19/01/16
24h delivery for a third of the cost. Have used them twice now to send up to 30kg of Daughters belongings to Uni. Its much cheaper than driving (and more environmentally friendly)
19/01/16
Great fast service, will use it again..no.1.
19/01/16
After the item had been delivered, Parcel Monkey charged me an additional £4.39 for what they said was additional weight. I weighed the item three times before placing the order and it definitely did not weigh more than my stated weight. They took the money from my card without letting me know in advance. I certainly will NOT be using Parcel Monkey ever again and will ensure none of my friends or relatives do either.
19/01/16
customer service was friendly but 0 helpful, trying to another courier for 2 weeks now, still ongoing.....
19/01/16
I found this very easy to arrange And parcel was collected next day with no problems. Will definitely use again.
19/01/16
Parcel is still here parcel monkey. Pick up guy didnt knock door properly. Also no phone call. Disappointing!!! Didnt get a decent time window either. 8 till 5 is just ridiculous.
19/01/16
4 parcels sent at the same time, all arrived at different dates, 3 parcels handled very roughly, one completely wrecked and clearly been opened and parts missing, open and items hanging out on 3 sides, handling was by parcel-force. unacceptable.
18/01/16
Good value and all collections and deliveries on time
18/01/16
Title pretty much says it all. Would use again. Very competitive pricing from looking at a few sites.
18/01/16
Faultless, used Parcel Monkey 4 times in quick succession and perfect every time, not going anywhere else anytime soon
18/01/16
Very good reliable service thus far - used a couple of times and very impressed
18/01/16
Great. Website tracking of parcel bit confusing but can tracked using carriers website.
18/01/16
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