We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
In my experience, when Parcelmonkey (or their delivery agents) make a mistake, they refuse (without giving reasons) to compensate the customer for consequent damages as a direct result of their mistake. Prospective customers should be warned. As evidence of this I enclose copy of my correspondence, redacted to remove personal details. You Letter Before Action I am not satisfied with your response. The failure of your agent to deliver to my home address was a breach of contract, and I am therefore entitled to damages for that breach. This is a letter before action. Unless I receive from you within 7 days confirmation that you will compensate me for the loss claimed, I will issue proceedings in contract against Parcel Monkey in the county court without further notice. Wednesday 8th June 2016 at 10:22 Parecel Monkey rep. Hello, Your concerns have been forwarded to the courier. However, we cannot offer you a refund for this. Apologies for any inconvenience this has caused you. If you have any further concerns, please let us know. Kind regards, Wednesday 8th June 2016 at 10:13 You Thank you for your response. To assist.in its investigation, my local Post Office is located literally next door to my house, in the xxxxx Marie building. It was open on the morning that DPD chose instead to deliver the parcel to the remote post office in xxxxx. Moreover, I was at home all that day, as DPD had (wrongly) informed me by telephone early that morning (when I telephoned them) that the parcel was out for redelivery to *my home* after their failed attempt at delivery to my home the day before. I make no claim in respect of my staying at home all that day in reliance on an incorrect assurance from DPD that they would deliver there. I do, however, make a claim for the cost of having to retrieve the parcel from the remote Post Office in xxxxx. Wednesday 8th June 2016 at 9:00 Parcel Monkey Rep. Hello, I have contacted the courier company in charge of this parcels delivery they are looking into this at the moment. As soon as they come back to me with some information - I will contact you directly. Apologies for any inconvenience caused but I will do everything I can to try to rectify this situation for you ASAP. Kind Regards Wednesday 8th June 2016 at 2:28 You In case it isnt clear, my complaint.above relates to the transaction a few days ago, not the one in February. DPD refused to.act on my complaint, arguing correctly that my contract is with Parcelmonkey, as they are merely your agents/subcontractors Tuesday 7th June 2016 at 18:43 You I am the customer and also the recipient in this transaction. On.this occasion, your agent DPD attempted delivery only once (without notice) and, instead of trying a second time, decided to deliver it to a post office 6 miles from the delivery address, from which I had to collect it. First, it.does not.say on the contract terms that they will attempt delivery only once Second, the nearest post office to me is in the building next to my house, some 5 metres from me, at xxxxx, not the one chosen by DPD in xxxxx The costs that I incurred in having the parcel collected were €28. Please refund. Tuesday 7th June 2016 at 15:33
08/06/16 by Laurence G
GOOD COMMUNICATION ALL THE WAY
OLA DAWD
08/06/16 by Customer
I sent a package of 17 kg from uk to Italy, all ok.
07/06/16 by Customer.A
Waste of time and money....
07/06/16 by Customer
This is the second time Ive used parcel monkey and yet again no problems at all. Just selected the service I needed paid via PayPal- wrapped the parcel and the next day along came the collector and that was that ...no dragging it to the post office to be told that its either to big or the price is out of this world....
07/06/16 by David Hicks
Very easy process and good value
07/06/16 by Nick
Great, very easy to use and as expected
07/06/16 by Customer
Easy to book parcels in and £50 cheaper than Parcelfore to Italy!
07/06/16 by Mr Ramsey
I was a little sceptical of the service offered for the price quoted to ship 4 wheels to Sweden but gave it a try , pleasantly surprised with the first rate service and communication , plus a really fast delivery from door to door .
I will gladly use again when the need arises .
07/06/16 by Chris Boyle
parcel to Pakistan delivered within 4 days at a mega low price
07/06/16 by Mr adrian astle
Excellent service. Happy customer
07/06/16 by whitij00
Arranged collection, it was urgent so paid a premium for 48 hour collection and delivery. One week later they hadnt collected. Followed up politely on online chat support team, though this was a major problem for me. They re-booked the collection, one week later still nothing! Ended up demanding a full refund. Customer service was blaming courier but two failed pickups without ANY communication must be down to them, Parcelforce makes mistakes sometimes but Parcel Monkey has a 100% failure record. Youd have better chances leaving your parcel on the street and hoping your receiver finds it by accident.
07/06/16 by Tomas Sheridan
Worked seamlessly.
07/06/16 by Customer
would use again ,cheap BUT very efficient and arrived no problem
07/06/16 by PAUL
I was recommended by a friend to this website , you really do get the best prices for sending parcels abroad. Always use this website
07/06/16 by Lisa Anne Sutherland
Competitively price and delivered to NL within agreed timescale. Would definitely use again.
07/06/16 by Customer
Fantastic service and excellent vfm
07/06/16 by Customer
Customer is extremely pleased that I managed to get a parcel to Hong Kong in 3 days brilliant service
07/06/16 by www.woodlandspares.co.uk
DX couriers were 4 daysate picking up my parcel. Parcel Monkey cant offer compensation
07/06/16 by Customer
So far I have used these guys on 2 occasions and not had an issue with delivery service.
My only qualm is with the fact the Parcel Monkey have no direct customer service line, strictly only contactable via email ( on the assumption they get back to you, which in my case they have not). If there contact methods for customer services was more efficient I would happily give them a 5 star rating.
07/06/16 by Tiger Steel Fabrications
Fast, sharp and cheap!
07/06/16 by Romeo
Good service with on time delivery, website needs to be clearer.
07/06/16 by Michael Jackson
I had an amazing service with Parcel Monkey, I send 2 big boxes from England to Italy and they arrived in a week! Excellent service! I suggest everyone to use this service! Working well even in Bank Holiday!
07/06/16 by Agnese
Booked for shipment of fragile artwork the day before, working on a bit of a deadline. Easy to use website, reasonable prices, courier turned up and was able to find me despite being in a busy hotel and collected the parcel promptly. Package arrived before I expected and though the driver forgot to get me to sign for it - it was left in my porch - package was in excellent condition. Everything I could have expected really.
06/06/16 by Alex
I used parcel monkey to send a drill to a customer who had purchased it on eBay. I paid for the parcel to be delivered and was told my label should be sent to my email within 60 minutes. However it wasnt after multiple times trying to resend it to my email and being unsuccessful I tried to complain..but parcel monkey dont have a phone number or email address on their website. It then said I had to log in to start a chat with a member of staff however it said my log in details where incorrect, even though Id wrote them down. So no way of getting a refund or an explanation as to what the fu ck the has happened. joke, set of cu nts.
06/06/16 by Zach
Used Parcel Monkey for the first time, loads cheaper than going to the exact same courier directly ? !!
Easy to use & saved a wedge of cash, would definitely use them again if I need to send a large parcel.
06/06/16 by Craggle
Simple easy brilliant service at a fab price, forget the others and use Parcelmonkey
06/06/16 by Customer
This service was really useful. the only problem (common to any other parcel company) is that you dont know the delivery time untill the same day, which difficult the organisation.
06/06/16 by Diego
When they collected the parcel, they failed to tell me there was a problem with the invoice, nor did they send a email or make a phone call. Instead they left the parcel sitting at the depot. As the parcel hadnt arrived after 12 days, I got a little concerned. I decided to email and find out what was going on. I later got a reply to say I needed to rectify the invoice, but they never told me what needed rectifying. After numerous messages back and forth, I thought I was finally there and had send them everything they had asked for. But low and behold, they continue to ask for more. They are now asking for an unsigned copy of the invoice. This has now been 4 weeks and not 4-5 working days as promised. Worst service Ive ever had in my life. Will never ever use them again. Hopeless. Im now going to be turning up in Australia with the clothes on my back due to their incompetence and laziness. My parcel still hasnt arrived!
06/06/16 by Verity Popovic
They do what they say they will do
06/06/16 by Phil
paid for next day delivery, came the day after that!!!!! not notified of any delay - my son sat in waiting for his parcel for two days of his half term holiday. not acceptable - WILL NOT BE USING AGAIN!!!!!!!!!!!!!!!
06/06/16 by Lisa S
I got the Parcelforce service but much cheaper than Parcelforce.
06/06/16 by Customer John
Wouldnt recommend
06/06/16 by Customer
Still waiting for my parcel to arrive nearly a week later.
05/06/16 by Lesley Walker
Ive had a seamless service every time Ive used Parcel Monkey and thats why Im a returning customer.
05/06/16 by Suzanne
Easy website. Very simple to use. Parcel collected as promised so very happy with service. Will use again in future.
05/06/16 by Barann
Good service & fair prices unlike other companies who quote a cheap price & on final checkout say "parcel subject to a remote delivery surcharge of £15"
Good service & will use again
05/06/16 by Wfsupplies ltd
I used Parcel Monkey 4 times and was not disappointed: this service is completely reliable and trustworthy. My boxes have always arrived on time and in perfect condition, I would use this service again and recommend it to anyone who wants to ship parcels abroad and within the UK!
05/06/16 by Prescillia
Keep this up and I will not change carrier
05/06/16 by Carol
Excellent service . Very much impressed . Paper work very simple and not complicated ,courier collected and delivered ( international ) at the said time .First time with parcel monkey definitely going to use again . And not a rip off unlike other services .
05/06/16 by Manju Eyani
