We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Im really happy with the service
05/06/16 by Customer
I booked in a collection of a parcel all went smooth. I would use this company again to find my cheapest option to use for returns
05/06/16 by Karen
Didnt adhere to my instructions which resulted in a package not being collected and an angry customer
05/06/16 by Customer
Very good service on time and the best I have used.
04/06/16 by Paulina
Didnt have any issues
04/06/16 by Alistair McKeown
One of the springs from the item and also one of the pins did not arrive with the parcel, the person receiving the parcel said there was a hole in the packaging so the missing parts must be in the drivers van
04/06/16 by Becky Holmes
picked up on time,delivered on time & very well looked after - perfect,thanks
04/06/16 by Chris
on Friday I sent a package from UK to Germany, my mum got it on Tuesday. Everything was punctual, the one think I don;t really liked they left the package in a terrace (she was not at home)
04/06/16 by Customer
Easy and efficient.
04/06/16 by Customer
Like I said fast and cheap and very easy to book.
04/06/16 by CustomerHDS
I have used parcel monkey 2 times already,they are very affordable,they list all the companies prices from low to high,the items are collected on the agreed day and delivered on the agreed day as well,communication is clear and effective,the website is easy to use and it is straightforward.
I would highly recommend parcel monkey,they have competitive rates,royal mail or any other delivery service such as UPS couldnt offer a better deal,they are by far the best in the market.
03/06/16 by Customer
i had my large bike parcel picked up and delivered from England to Northern Ireland.The whole process only took 4 days.A very happy customer.Thank you
03/06/16 by David
Service is good and reliable.
03/06/16 by Customer
will definitely be using the service again. it is great value, easy to use and had no problems.
03/06/16 by jenny
I have used several companies in the past for my internet retail business and have to say that Parcel Monkey has been the best. An incredibly user friendly site, highly competitive prices and great feedback.
03/06/16 by Customer
Parcel collected 24 May, Destination Italy, After 10 days still no trace of my parcel and tracking number doesnt show anything.
03/06/16 by emanuele musumeci
This review is bad because DPD Made a mistake in copying the address. From the printed label. I ended up making many many phone calls to get this rectified. I was expecting the parcel on the 1 of June and today the 3rd I still dont know when I will receive it.
03/06/16 by Customer
Use Parcel Monkey, choose DPD, perfect delivery every time
03/06/16 by Chris Rhodes
My card was charged £78 for Courier pick up and nobody turned up to pick my parcel up and my money was not refunded. I will never ever use their service again as its a complete rip off.
03/06/16 by Customer
I arrived after the package, and had a little difficulty getting the package. But I was able to get on your web page and find my package and get the tracking number, so I went today to pick it up!
02/06/16 by Gail Grohman
Booked easily. Collected next day. Cheapest option for delivery to the USA. Stuck in customs in the USA, but thats not Parcel Mokeys fault.
02/06/16 by Customer
Only small complaint was that I did ask for a phone call before delivery and didnt get one, so had to rearrange. Otherwise totally hassle free and great value. Thank you.
02/06/16 by Christine May
The best delivery service i have used. Collection was made on time as was delivery
02/06/16 by Customer
Great service and no problems arrived when specified.
02/06/16 by Customer
Very easy transaction
02/06/16 by Customer
Collected on time from my home and delivered to the destination on earlier then expected.
02/06/16 by Nat nats
I chose the lowest price for a small parcel person-to-person to Dubai from UK. Estimated 4-7 days and it was delivered within the time. Excellent value; all worked well from transaction, admin, collection through to delivery. 2nd time Ive used them, both times excellent.
02/06/16 by Nigel
Good cheap and reliable service.
I have booked DPD drop of service through parcel monkey. They As always THE CHEAPEST ON THE MARKET.
02/06/16 by Jack handyman
Booked pickup for 8am, but he didnt arrive until 9:15 which as my partner was waiting to go to work was obviously not good. No offer of compensation or a refund or anything.
02/06/16 by Mr Lee Ronan
Always smooth and nice action from Parcel Monkey...I Would never use another parcelservice. And the Price is outstanding.
B.R.
Tim Hvass Nielsen
02/06/16 by Tim Hvass Nielsen
Very easy to use website.
Clear choice of options.
Competitive price.
= Very happy customer
02/06/16 by Customer
Good price good service
01/06/16 by Josette
Superb service couldnt ask for better and will deffo use again
01/06/16 by Ross mynett
The collection was on time and the service was good. All the carton boxes has arrived in good condition
01/06/16 by Customer
This is the first time I have used parcel monkey. I wanted to get some of my late fathers things to charity at a reasonable price. I found the site very easy to use and the parcels were collected as arranged. After tracking, both boxes were delivered and signed for this afternoon. I would definitely use them again and recommend them to others
01/06/16 by Julie Brading
Easy process. Convenient drop off.
01/06/16 by Tony
I had my parcel collected on Wednesday around midday from the UK, arriving at my house in Australia already on Monday!! It was ridiculously fast, no hassles whatsoever and really really easy process with very little hassle. Would absolutely recommend to everyone.
01/06/16 by Benjamin Priebbenow
Two words - absolutely brilliant! Some more words - booked online on Wednesday, picked up at 10:00 on Thursday by very helpful driver, delivered 2455km to Trebisov, Slovakia on Tuesday at 13:30 for £25:35 incl. insurance. Two more words - freaking fantastic!
01/06/16 by George M Campbell
Always excellent service. Never had any issues with this company. I no longer send parcels via the Post Office now.
01/06/16 by Yvette Reece
Would definitely recommend.
01/06/16 by Mr Tim Hooper
