We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Would recommend this service to anyone wishing to send a large parcel. Very reasonably priced and brilliant service.
08/03/16
Used Parcel Monkey few times now and every time it has been an easy and straight forward experience. Courier (parcelforce) picked up parcel promptly when agreed and delivered within few days. Happy Customer. Will use again
08/03/16
Excellent service from start to finish. Constant status updates. Picked up and delivered on time and in perfect condition. Would definitely recommend this service and use it again
08/03/16
Simple, cheap and very efficient.
Interface works really well - dont change a thing!
08/03/16
I organized a collection of a parcel. The driver was at the wrong department and refused to wait while the staff went to get the bag for him. Three days later no collection or contact with me. When I found out I sent a member of my staff team to go and collect the parcel, wasting 4 hours. Talked to someone at the depot and they couldnt have seemed less interested with the issues that Id had and just told me that they didnt deal with refunds.
08/03/16
Ordered a large item to be collected and was priced half the price of couriers. The package arrived on time with no damage. Will use again.
08/03/16
Great service and communication.
08/03/16
I had a collection last week by Parcel Monkey. Superb ! All instructions clear and easy to follow, paperwork simple and communication excellent. Parcel picked up promptly.
08/03/16
I used Parcel Monkey to send a package to San Fran from UK and chose the option to deliver in 2-4 days. Its now 7 days and there is no estimated delivery date.
08/03/16
just recently started using parcel monkey to send my deliveries out and have to say am delighted.all done from home.collections made on time and deliveries the same at a great price.
08/03/16
On time and with good tracking. Best way to send.
08/03/16
Good price but you get what u pay for. If u have an issue youd be better off contacting courier yourself. Been left with issues unanswered, been told Ill get an email with an update and never did. Not great. But if everything goes well which did happen few times u cant really fault the service. Because I rate for how companies deal with issues, I cant rate them high.
07/03/16
Got to send a parcel from UK to USA (WI) 1-2kg and it arrived within 5 days even though its said 2-4 days on the website. The simplicity to make an order and find the best prices "even though they are still quite high" makes sending parcels to family for urgent needs much simpler ! Thank you !
07/03/16
Dropped the parcel off at a shop only round the corner from where I live on a Wednesday night and by Friday 10:00 am it was in Holland signed for, fantastic service!
07/03/16
Excellent service, collected Wednesday lunchtime arrived in Qatar Saturday , half the price of other quotes. Thankyou
07/03/16
Collect on day said and at the right time
07/03/16
It worked almost perfectly. I shipped something from the UK to Hungary with parcelforce trough parcelmonkey. The price was good, the trancking function was awesome. The hungarian service called GLS was total incompetent. They didnt call me before delivering the package, and they didnt leave a phone number after the first delivery attempt.
Fortunately I saw the failed delivery attemt on parcelforces home page, and i could contact GLS and was able to collect my package.
Parcelmonkey was great, parcelforce was great, GLS was a bit incompetent, but I got my package, so I am happy.
07/03/16
Great Service I would use you again
07/03/16
Collected parcel early morning,and it was delivered the next day as requested.No problems at all.
07/03/16
I was a little apprehensive at using Parcel Monkey but it as founded. They collected and delivered quite a large parcel for me and I would definitely both recommend and use them again myself.
07/03/16
On time, competitively priced and helpful
07/03/16
as this was my first attempt i found the site easy to navigate.no problems whatsoever
07/03/16
Easy to use website - comparisons made clear
07/03/16
The online platform was easy to use but when I had questions regarding oversized packages to be sent and contacted the instant messenger helpline, the customer service representative was completely useless, just kept on asking me to go back to the online quote system. Not to be rude but seems like the customer service department is on the other side of the planet and reading from a script.
07/03/16
This Parcel company is bad and I mean bad. When parcels go missing which is often, dont expect any help from Customer support, that is if you can actually get them to reply.
07/03/16
Booked parcel in, not collected on day. Booked it in next day and was charged again, now cant get refund for first booking. Charging for no service is not particularly bright is it? I have tried to obtain a refund to no avail, I havent the time or will to make an issue of it, life is too short.
07/03/16
The pick up was great I could track my parcel and it arrived in good time. However, my parcel was in a complete state which was disappointing.
07/03/16
Easy, fast and good service quality/price.
07/03/16
Great site to help find a cheap courier. Very easy to use and navigate the website. Would recommend!
07/03/16
Needed to send a parcel abroad. Printer off tickets attached to parcel, spent maybe 5 minutes. Dropped off at post office (had additional customs forms to fill in :( ) - Was may 5 minutes in post office.
Less than a week later parcel arrived at destination.
Arrived earlier than anticiapted!!!
07/03/16
Holiday baggage sent in advance by 24Express supposed to be next day delivery took 6 days, cost a lot to buy essential replacement kit and nearly ruined trip. Never ever again
07/03/16
Item was delivered in great condition to the destination country, much quicker than Id thought it would take! Excellent service.
Only slight negative is that ParcelForce didnt pick up until 15 mins *after* the end-time of their standard pickup times (which is between 7am and 5:30pm!). Not a big problem though.
07/03/16
It was quick to get a quote and choose the relevant company. My parcels took only 4 days for a delivery from UK to France. I had a tracking number. Will use that website again!
07/03/16
average service and out of date post offices to drop om there system but price good
07/03/16
Glass table has been broken by courier top of glass table has been pulled off and delivered separate parts.
07/03/16
I was very impressed with Parcel Monkey. They offered competitive prices and it was easy to arrange to have a parcel picked up. The parcel was picked up the next day and delivered to Poland in 3 days. It was a very efficient and easy service to use.
06/03/16
The pack was delivered after 3 days.
Good comunication.
06/03/16
Could not rate parcel monkey more highly - having had awful experience with other companies shipping from UK to USA - I was recommended parcel monkey and had the best hassle free experience !! And was worried parcel may get stuck in customs for some time - it arrived all in tact on my daughters actual birthday as promised !! Would definitely recommend and use next time !!
06/03/16
I use Parcel Monkey a lot to send to my daughter in Jersey and they have never let me down. Couriers are very friendly and items always reach her on time. Prices are very good too as I found no other company could give me the same standard of service at the price I paid with Parcel Monkey. I have even used them for UK deliveries with no stress or dramas at all.
06/03/16
Excellent, easy to use with massive savings can only be good
06/03/16
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