We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Great value for money
17/01/16
Very good service and lots of options to choose from.
17/01/16
Excellent service! Very fast
17/01/16
This was an excellent all round transaction
17/01/16
Cant fault Parcel Monkey. I booked Parcelforce 24 through them and collection and delivery were on time. The online booking was simple and straightforward and I wouldnt hesitate to use them again.
17/01/16
No hassle to deal with. No problems. Delivery as promised.
17/01/16
no problems at all.
17/01/16
I have used parcel monkey many times and are pleased with the service. I was however disappointed with Parcel force I sent a keyboard extremely well wrapped and protected, a large amount of tape clearly marked fragile in large red print on a white background yet it was substantially damaged. Unfortunately it was a musical instrument and could not be insured. This is NOT the fault of Parcel Monkey but be aware when using Parcel force
16/01/16
Was a great delivery service - the only thing stopping it being a 5 is the that the time frames could be more specific to stop you getting couped up in the house all day. There is also restrictions the type of items you can post but that may depend on the company, so out of parcel monkeys control.
16/01/16
Parcel monkey found a good price for sending a parcel abroad and made it easy to search different delivery companies and to print labels etc. One thing I would say is wait for 10 minutes or so for your labels to come through to your dashboard/email address as they will arrive it just takes a few minutes. Very pleased with the service.
16/01/16
No one turned up - the money went out of our account straight away but no contact from you firm - I waited a couple of days and then got another courier to do the job - who sent a email with the labels etc, and did a pick up - I feel very let down by the service and wonder who to get my monies back
16/01/16
Good website - simple to use
16/01/16
I send a valuable parcel to Italy, The parcel monkey website claims to allow parcel tracking but doesnt. The only reference on their website is to the parcel having been dropped off at the dispatch point. I know it was dropped off as i did it myself . Since then it has disappeared into the ether and i cant find any reference to where it has got to. pretty poor service. I just hope if it has gone missing i will be able to recover at least some of its value as i paid over the odds for insurance.
16/01/16
Easy to use efficient service
16/01/16
This is the worst parcel delivery website. Booked online to parcel to be picked up. NEVER got picked up and had to Rebook for 3 days later ( had no choice, already paid money £40). Parcel got picked up as said and delivered on time BUT got charged another £40 at delivery. Its been claimed as govt fee+ multiple types of handling charges and fees. I can bet this review wouldnt reach their website.
16/01/16
Such an easy process and a great way to find the best deals, will definitely recommend!
16/01/16
Great service quick and efficient !!!
16/01/16
The delivery driver who collected the parcels was rude and complained about the convenience of having to come and collect the parcels. We shipped 3 parcels from the UK to Croatia. The parcels we badly damaged in transit. ! package was completely destroyed and it appears a significant number of the contents have disappeared. Would not use these people again.
16/01/16
Web Site easy to use, prices very comparable, but at the time of writing this review my parcel had not arrived - still within the estimated delivery specifications at present.
16/01/16
Easy website to use, nice to see the different options available & compare prices. Great service!
16/01/16
U.K. Mail delivered this parcel first and smashed the item inside putting holes in the outer packaging.
Well done parcel monkey
16/01/16
o have no received my bag yet!!!
16/01/16
Good price. Collected at time given. Delivered from UK to California in 4 days.
15/01/16
I book parcel with parcel monkey just week a go I m very happy with service .On time .will use again.
15/01/16
Even if I pack the items correctly and with super care, the parcel wasent treat with care and some of the stuff got smashed
15/01/16
Pick-up for parcel to be delivered to Spain was arranged for Friday but driver failed to turn up, neither did he contact us, which was very frustrating to say the least. The Help line advised us to reschedule for the following Monday, which we did. Parcel collected on the Monday morning without further problems and was delivered successfully to address in Madrid 4 days later - tracking was excellent and accurate in the anticipated time. Have used Parcel Monkey several times in the past without any problems.
15/01/16
Hassle free have opened an account will use for my businesss
15/01/16
Great service. Never had any problem with collections, or deliveries. Cheap as chips for bigger parcels. Happy camper!
15/01/16
always use your service and i am veru happy with.
15/01/16
It was so easy! Ordered online, courier came the same day. Delivery on time using Parcelforce.
15/01/16
Over 100 items shipped on behalf of our business using Parcel Monkey. To date the service has been brilliant with all items delivered worldwide successfully, safely with the odd query also answered in a timely manner.
15/01/16
Picked up Wednesday.. delivered Sunday... in Dubai!
Super quick service. Great value
15/01/16
I arranged for Parcel Monkey to send a parcel to Muscat in Oman; having used other postal services before and had delays in my daughter receiving the parcel, I have to say the delivery was exactly as Parcel monkey had stated 5 days which is brilliant; my daughter was notified to pick the parcel up from the local DHL office. So really please and will use Parcel Monkey every time now
15/01/16
Efficient, convenient and prompt.
15/01/16
Excellent service, parcels arrived at my house in Greece before I did.
Prices very good also.
15/01/16
Im quite impressed by the quality service and economical rates.
15/01/16
Brilliant service! Arrived in record time in Spain and in good time for my granddaughters birthday. So two very happy people! Thanks.
15/01/16
Would 100% recommend this service £16 to send 2 parcels approx 40kg
15/01/16
Picked up on time, delivered in days from UK to Australia.
15/01/16
Easy to use website. Good selection of prices. All worked. Cant ask for more.
15/01/16
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