We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Very impressed with the service. Plenty of choice, collected as stated and arrived on time. Will definitely use service again
15/01/16
Excellent price, service and ease of use. Easy to compare the options and pick the one that fitted best. Then my box was picked up the same day from my house in London, and arrived on the far side of the USA (Seattle) within a week, without a hitch. And at half the price of other quotes as well. Well done Parcel Monkey!
14/01/16
Easy to organise parcel collection and delivery. Everything ran smoothly and parcel was delivered on time.
14/01/16
This company managed to lose my parcel and then tell you that they have closed your compensation claim and there is no contact number Whos to say that they are not opening parcels and keeping valuable items, something really stinks about parcel monkey I actually feel like theyve robbed me NEVER EVER USE PARCEL MONKEY ABSOLUTELY NO CUSTOMER SERVICE!!!
14/01/16
Worst company ever, lost my parcel which was insured and you only have 5 days to make a claim, they immediately close your case to avoid paying compensation and completely ignore any messages after theyve done this, hence the reason they dont have a contact number Please use another company, you have been warned!!
14/01/16
Everything ran smoothly and my package arrived from London to Barcelona on time.
Parcel Monkey website seems to be very user friendly.
14/01/16
Very easy to use with a number of options for parcel delivery available, pleasantly surprised with the cost too
14/01/16
No problem with collection and delivered on time. Never used parcel monkey before but would recommend them to my friends
14/01/16
Quick and simple service to use.
14/01/16
I needed to send a larger then average parcel and after looking online decided to go with parcel monkey ..it seemed fairly easy to do and much cheaper than Royal Mail. After measuring and weighing my parcel at home I paid £9.71 and received a confirmation email with a ref. number and a shipment number ......the next day I took it to my local depot where they told me they did not have any record of my shipment or either of the reference numbers I was sent by parcel monkey ..I had no alternative but to pay again as I needed it to go that day . I then contacted parcel monkey by email explaining the situation and asking for a refund and did not even get a reply .....
14/01/16
great service and fast delivery at the best price.
Thanks.
14/01/16
The site was very user friendly. I will definitely use again and would thoroughly recommend to anyone.
14/01/16
Highly recommend this company brilliant.
14/01/16
Straightforward. No hassles. I would recommend parcel Monkey/DPD to my friends. Great value for money too!
14/01/16
Excellent service!!!
14/01/16
Clear booking withall timings as scheduled, best price will use again.
14/01/16
Found super cheap transfer to Greece, with great and swift service arriving in only 4 days
14/01/16
Wish Id known Parcel Monkey existed a long time ago. Great service to help you choose the best way to send something. I got a better price than I thought to ship a big item of furniture. Very pleased with the service.
14/01/16
two weeks to deliver on a next day service would never use again!!!!
14/01/16
Parcel collected and delivered within timescale. Would definitely recommend and use Parcel Monkey again.
14/01/16
Didnt let me know of deliver date/ time
14/01/16
From start to Finnish brill service. Very polite attentive man collected my parcel, being a first time user I wasnt sure very thing was correct. He assured me it was fine took it and left. Really pleasant person represented his workplace very well. No sooner had I let it go then my son in USA was calling me to say hed received it....super super quick. Cant believe that it was soooooo fast, perhaps 4 days max (including a weekend). I have nothing but high praise for a fabulous service. I have already started thinking of what to send over next as well as telling all my friends and family about you and you 5star treatment thank you. It has meant that my grandchild has his prezzies there in time for his birthday party! Thank you means a lot to me x
14/01/16
Was able to organise a same day pick-up, with delivery for the next day at a great price. Have used the service and number of times now and had no problems whatsoever.
14/01/16
took over a month for a parcel to reach the country, after being quote 6-7 days. demanded extra money to release the parcel on the other side almost doubling the price. Stick with Royal Mail this was honestly a very upsetting/traumatic experience over Christmas as well. Customer Service respond only when they want to and refuse to take responsibility for issues but also insist you dont talk about your parcel with the other couriers. Will be seeking legal representation for a refund.
14/01/16
Everything was perfect...
14/01/16
Very pleased with the service I received and how quick it was delivered. Would definitely use them again.
14/01/16
Highly recommend them
14/01/16
THEY HAVE NO NUMBER TO CALL AND KEEP FOBBING YOU OFF WITH THE SAME RUBBISH. THEY HAVE HAD MY PARCEL SINCE 7th JANUARY AND CLAIM THEY CANT FIND IT. NO-ONE IS HELPFULL AND THEY KEEP ASKING MY TO TAKE A TICKET AND THEY EMAIL ME BACK, WHEN I DO THAT ITS THE SAME RUBBISH "WELL LOOK INTO IT AND GET BACK TO YOU" I AM SO DISTRESSED ABOUT THE WHOLE THING, PLEASE AVOID....WHEN YOU TRY TO VOICE AN OPINION ON THERE FACEBOOK PAGE THEY BLOCK YOU SO NO-ONE SEES THERE A TERRIBLE COMPANY. *****AVIOD******
14/01/16
Never used them before had two parcels which had to be wrapped
separately and going to the same address, I booked them on-line
they collected the following day the item was delivered that afternoon
They cost was really reasonably I would certainly use Parcel Money
again.
14/01/16
Easy booking and delivered on time delivery.
Great seevice again ðŸ‘
14/01/16
Sent package but label took nearly12 hrs to arrive in mailbox by that time driver had attempted collection so refused - had to rearrange collection. All went well the next day and excellent tracking details. Parcel got to destination before expected date but the recipient had to pay nearly £20 to retrieve parcel which had a value of £20 - explain that?? Otherwise all good
14/01/16
Absolutely terrible customer service, lost my parents christmas presents (£600) and closed my case without notifying me!!! Even though I provided them with all the receipts and correct documents This company ruined my christmas and couldnt care less!!!
13/01/16
We have now used Parcel monkey 3 times & our parcel is picked up and delivered on time, every time, which is very reassuring.
13/01/16
Easy and quick way to compare shipping options
13/01/16
easy to use, cheapest options shown, only issue i have is with the courier themselves which im raising with them directly
13/01/16
Parcel needed to get to Scotland, I placed the order, courier turned up next day and took it, parcel arrived in Scotland, from Yorkshire, 24 hours later. Job done
13/01/16
Great service quick and easy sending uk or Europe
13/01/16
Parcel was delivered really quickly and in the stated time frame.
13/01/16
The best experience ever!
13/01/16
Very hard to get in contact regarding delivery which was late payed for 48hr took two days longer but did arrive
13/01/16
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