We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
On time, efficient and cost effective thank you
06/03/16
very easy and cheaper than post office.
06/03/16
First Time User - I was Impressed with ease of service
06/03/16
very good every time
06/03/16
It was reasonably priced, easy to understand what to do and the pick up occurred on time - although I suspect that was as much down to Parcel Force as Parcel Monkey. However by going through Parcel Monkey I was able to access a Parcel Force service that is not available by going to Parcel Force direct. I had two parcels to ship and both were picked up together which was very convenient.
06/03/16
Great job Parcel Monkey, fast reliable service and not expensive, Ill certainly be using you again 😀
06/03/16
Booked a 7kg package from UK to Singapore at short notice. Everything completed to plan and on time. Thanks!
06/03/16
Picked up as expected, delivered 4 days later the other side of Europe.
Easy to track, box in perfect condition
05/03/16
Excellent service, easy to drop off for collection, delivered with in time span, well worth the price.
05/03/16
Excellent service and with helpful, speedy and efficient customer support, unlike the other parcel site that I would never use again.
05/03/16
I have never seen such a poorly delivered package. Having boxed my item carefully and wrapped it in loads of bubble wrap it arrived as if it had been used as a football in the FA cup final. The. carrier Royal Mail might of been reasonably priced but OH my God. What a disaster. The item arrived in such a state it was only good for the bin.
05/03/16
No problems at all.
05/03/16
Easy to book. Faultless in processing. Perfect in delivery.
05/03/16
Good service, worked as described, no troubles.
05/03/16
Parcel delivered within the quoted time and ordering process was straight forward.
05/03/16
Not exactly great, the service should have taken 48 hours and took 5 days , after going to the wrong hub, but the package finally arrived safely...
04/03/16
Very good
On time
First class
04/03/16
Excellent, just spent 20£ for 15kg parcel UK-Italy. Will definitely use this service again.
04/03/16
Parcel was collected promptly, driver called beforehand for some directions and was very pleasant and polite. Parcel reached Spain very quickly, as promised, however daily emails then received claiming item was being delivered that day but never arrived resulting in wasted days spent at home for no reason. Parcel has still not reached the delivery destination.
04/03/16
Will use again. Very happy with the service. Great value too. Thanks.
04/03/16
The whole service was excellent from start to finish. Cheap price, picked up from home and delivered to USA in three days. Will definitely use againl
04/03/16
Very good, accurate and speedy services for my 8kg parcel from England to Greece.
04/03/16
Efficient , speedy and best of all cheap service
04/03/16
Convenient service. I was able to drop the parcel off at a collection point, which was convenient as it had late opening hours.
I did have a bit of trouble tracking the parcel.
On the delivery I received a text to advise me of the time of the planned delivery, with a one hour time window, which was great.
Overall a good service.
04/03/16
collected and delivered on time, safely and cheaper than the post office
04/03/16
Choose to drop off at post office. Delivery was quite quick however the delivery was not to door courier service. It was terminated at the Brunei post office where I had to collect it in person. If the service was with DHL it would have been door to door delivery.
04/03/16
I had a excellent service for my parcel. Collected in time in my adress and delivered it in perfect conditions also in time. Thanks for that. All the best!
04/03/16
Well what can I say I ditched hermes,for monkey parcel and so far so good, my orders have been delivered on time,no hiccups as yet Im hoping it will stay like this as I need a regular delivery service for my business.
Thank you so much
03/03/16
Scam artists
03/03/16
Would use again!
03/03/16
Easy to use efficient and quick parcel arrived safe
03/03/16
Would highly recommend.
03/03/16
Super service with cheaper rates than with the actual courriers. Will definately use again!
03/03/16
The website incorrectly stated that no printer was needed. That was the first hurdle. More importantly, the parcel arrived at destination dented and goods could not be refunded. You need to use more reliable couriers if youre going to re-sell their services.
03/03/16
The setup of the delivery with Parcel Monkey was problem free, unfortunately Royal Mail Parcel Force lost the parcel.
03/03/16
In believe able
03/03/16
Very good. Would use again.
03/03/16
Very satisfied with service and price.
03/03/16
All was seemingly well until there was a problem..... I arranged for my parcel to be collected and delivered the next day. After noticing that there was any issue on the dashboard I got in touch with customer services and was told that I shouldnt worry and be assured that in spite of the issues all parcels will be collected on the day they were supposed to. OK. During me questioning the collection date of the parcel I was met with a very rude customer services agent who, was quite frankly, a waste of time. The majority of answers I had to prise out of her but the kicker to all of this - is that she couldnt tell me when the parcel would be delivered. How can a specialist reseller of courier services not tell you when you parcel will be delivered? Anyway - she said that I would have to wait until the parcel was collected before I knew the delivery date. With that in mind I trusted that it would be collected as suggested and delivered within the remit of the service I had paid for. The parcel was not collected. I was not informed. I got in touch with customer services and she just repeated exactly what was on my dashboard. Commence prising questions. Parcel was collected a day late. Parcel then hit a weekend and, as such, didnt get processed until Monday - because I didnt pay for a weekend service and Parcel Monkey didnt bother doing anything about their manifest issues. The parcel is currently working its way back to the original address. After a solid week, slightly more once its actually delivered, the parcel is still in the system and not once has Parcel Monkey contacted me to explain the issues or problems. They have however asked me to review them (which is the only contact by the way) and so here we are.......
03/03/16
when I ordered to sent the parcels I did it one by one. I receive several email and sms the day I buy your services, the day before of the collection and the day of the collection. At the end I could not distingish for which parcel was which sms or email, there was not a reference number or information about any parcel. Once I had two parcels to collect, and nobody come, i just receive one sms for one of the parcels saying that I was not at home and explaining how I can rearrage a collection, I got crazy trying to find out which parcel, what is going to happen to them. Thge website was very clear and easy to use, the price comparation very useful, but everything got very extressful and confusing when they told me they could not another courier and I need to change the date and I dont know which parcel are going to collect, very bad.
03/03/16
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