We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
First time user, looked at what services were on offer, decided on a parcel force 48 with a dropoff for the SAME DAY, then after payment was taken, it says that dropoff is now TOMORROW. Pretty ****. Just say its tomorrow in the first place to save me from having to rearrange things. Not sure I will bother again, but good prices otherwise.
26/01/16
Very poor communication from beginning to end ! Emailed expected collection date after the event, no packing instructions or labels, (driver arrived late and refused to take as not packed as they wish, but I hadnt had any details of requirements) so had to make own enquires, then threatened to be charged twice. After a heated discussion, arranged recollection, but now has disappeared in transit. Item then collected but not delivered, and now asked to review....... God knows where my package is !!! But at this moment in time its three days late of the 48 hr service I payed for...... All the while I still have no contact nos. Blummin rubbish.
26/01/16
after using P/M several times at very reasonable rates my last parcel was three times what I expected.
26/01/16
Easy, Quick and cheap. Will use again.
26/01/16
My parcel arrived damaged, and by the time I received an email from my customer I had missed the slot for damage to be reported.
26/01/16
Had item collected, delivered no issues at all and simple to use, would use parcel monkey again definately
26/01/16
Collected and delivered when stated, excellent service would definatley use again. Thank you parcel Monkey.
26/01/16
so glad to see this exists... has made buying collect only on ebay so much easier.
26/01/16
Excellent!!!
26/01/16
Quick and easy to use booking system. Competitve prices and I particularly liked that they notified me when my parcel was delivered.
26/01/16
Did what it said on the tin. Compared the options and the rates. Enabling one to chose the level and cost of service. Once chosen straight forward process to book with the chosen carrier on the carriers own site. Did what it said on the tin within the time scale and price quoted + the added insurance which was twice the cost of the actual carriage. But that was down to the value of the goods.
26/01/16
Great service from pickup to drop off both drivers very pleasant and tracked all the way there,with delivery time within an hour given at destination would definetley recommend and will be using again very easy process and picked up next day
26/01/16
quick easy cheap
5 stars: Excellent – no reservations, I would recommend this company to anyone
26/01/16
Undelivered parcel- no contact with sender or recipient and no refund.
26/01/16
Had some difficulty printing the label, but otherwise very straightforward.
26/01/16
The parcel supouse to be collected the same day I did the payment but it did not happend. Then I had to move to Spain the next morning, so my staff is in London and I am in Spain. Then mu friends have been trying to send it again but have not happened yet.
26/01/16
We have been using Parcel Monkey for almost 2 years now and we have had no issues at all with the service that they provide, the website is extremely easy to use and caters for both private and professional users. The online help service they offer is efficient and you can chat online to one of the assistants in order to resolve any shipping issues.
The services they offer are at priced at a very competitive rate and we have saved a significant amount of cost by using Parcel Monkey to ship our parcels, I cannot recommend them enough for shipping large and high value goods overseas.
26/01/16
Really easy to use, and parcel collected promptly. Would certainly use again.
26/01/16
This is a very disappointing service. I was excited to find what appeared to be a simple to use and very well priced service to send some parcels to Greece. I tried three times to put all the information into the site which took about an hour including talking on live chat with a "helper". Each time it crashed and I was worried that my payment would be taken 3 times. The following day the parcel was picked up by Parcel Force so all good. Then the day after that the parcel was given back to us and we were told the parcel was "to dense for their scanner" so could not be sent. Now the problem arises because Royal Mail said we could not talk to them as we were not their customer and their is no one to talk to at Parcel Monkey, just live chat. Live chat said it was our loss, so we have lost £80 of postage and no one will help. This is typical of a faceless website where you can not talk to anyone and all the time they have your money you can do nothing. I would never recommend them to anyone. This website has gone to far.
26/01/16
excellent, quick, easy to use and cheap
26/01/16
Quick delivery to Germany, far cheaper than Parcelforce, easy pick-up and convenient to use.
26/01/16
Always when i sent parcel to people they have to pay also their side that is not fair
25/01/16
They Just Do What They Say They Will Do.
25/01/16
70% cheaper than going direct to ParcelForce. Top service from PM & Parcelforce. 24 hour delivery. Just the ticket.
One niggle. Didnt receive any instructions on whether printed label was needed, or what to put on label. Collection driver smoothed this luckily. Please make labelling guidance clearer.
All in all, £12 for a £44 service is superb value. Many thanks!
25/01/16
I was informed every step from the time I booked the delivery. The parcel was delivered in good time. Most efficient.
25/01/16
Half the price (£11) of booking with parcelforce direct (£22) and also they rearranged a missed collection for free with parcelforce. When I contacted parcelforce direct they said I would have re-book if I missed the collection slot, so essentially it was quarter the price I would have paid if I had gone direct (£44).
25/01/16
I am really sorry to put this review But I paid for 11 kg which I am sure about it and they ask me now after 20 days to pay for 26 which is absolutely wrong I am sorry to use this survice
25/01/16
everything as expected
25/01/16
Got there on time, tracked and insured for a very good price
25/01/16
I couldnt view and print the address label until I installed an older version of Adobe Reader, otherwise everything else went well.
25/01/16
Hassle free, easy and prompt collection and delivery. Couldnt get any easier.
25/01/16
I ordered my parcel to be collected on the 20th of January and it never happened, rescheduled it 3-4 times and today was the last time I rescheduled it. the 25th of January. It still did not get picked up. Sent message on the chat and all they could tell me is they dont know anything until the parcel is picked up. Called up parcel force at least they could tell me that the parcel was not picked up. Asked parcel monkey for a refund on my card and they say they have to talk to finance but they were more than willing to cancel my order without returning my money!How much longer are you going to make me go round and round in circles???? WORST SERVICE EVER!! CANCEL MY ORDER AND GIVE MY MONEY BACK!
25/01/16
Excellent delivery service at a reasonable rate will use again for sure
25/01/16
I would recommend this company to my friends
25/01/16
Would definitely use this service again
25/01/16
I recommend this company, fast delivery and low price
25/01/16
Been trying to track my parcel for a week and still says its in Southampton. Not the best tracking system thats for sure. Checked both parcel monkey and dpd couriers. 👎😢
25/01/16
Simple to use and good value
25/01/16
Collected and delivered as advertised
25/01/16
Having some very heavy parcels to send, parcel monkey helped to find the firm who charged the least and delivered fastest. Highly recommened
25/01/16
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