We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
My parcel for daughters 21st wasnt picked up - I had to contact them - for £50 you do expect some level of service - finally picked up 4 days later - I am still waiting for an email detailing what happened with the non existent pick up - the parcel is still in this Country and not New Zealand - just checked the status of my parcel 5 days after pick up and it is still in the UK - what did I pay all that money for - I think it is going to New Zealand via a slow boat to China if of course the boat ever leaves the dock - I know it takes a person almost 48 hours to get to NZ - so wondering why my parcel isnt in customs holding there instead of here - very very upset - my daughter has had no cards from her family or gifts - as they are still in a sorting centre in the UK
02/05/16 by Customer J Hartley
Great sending options with a variety of services and prices, much cheaper than the Post Office. Would have given 5 Stars, but it took until the following day to generate a label and not within the hour or so after booking as it said! The parcel was going to Germany and the online chat (that seems a good service) did not sort this problem initially when they said they had. Would definitely use the service again and hopefully be able to give 5 stars next time!!!
02/05/16 by Customer
Parcel Monkey are a great company to use to find the cheapest option to send a parcel, whether you want it collecting or for an even cheaper option, dropping it off. It compares prices and more importantly is easy to use, and gives you access to check out the status of your parcel. The prices are great. Highly recommended
02/05/16 by Adrian.
Sent a very heavy parcel 16kg nearly 1.5mt long. Collected by Parcelforce next day, delivered within 48hours and I paid half the price I would have paid by taking it to the post office. Excellent.
02/05/16 by sisial y mor
Ive used Parcel Monkey several times now and found it incredibly quick and easy to find the best service at the best price.
Would not hesitate to recommend to anyone with parcels to send!
01/05/16 by S.D
Father forgot important medications when travelled to Spain . Arrived safely 3 days later as promised by Parcel Monkey
01/05/16 by Customer
Perfect service.
The complaint below, "Weekend," isnt accurate. There is no separate email with the address label, at least for me ordering on a Sunday, but if you go to your Dashboard" yo can print out the address label. It is there. A bit confusing, but the label is there. The savings for me sending USA to Scotland, $42 DHL website versus $23 PM, were amazing. And they pick it up from me as opposed to my having to take the letter by the DHL franchise. And the worst you can do is save (for me half the price) and still drop the letter off at DHL already with a label (as opposed to having the clerk enter it there, wasting more time). The worst you can do is save (one-half).
01/05/16 by Clayton Vernon
excellent as described would always use
01/05/16 by Mary Husband
As above, nothing more to say😊
01/05/16 by Big Bri
First and last time I use them !!! Ordered parcel force 24hr service on Sunday and told label would be emailed within 1hr - nothing Then when I tried to contact no help or support on weekends !!! No phone contact and no online chat So long and short ok if you dont require any help and if you do stick to mon-fri. No label ever emailed and finally managed to get label hours after taking payment not good for a 25hr delivery
01/05/16 by Jillian Bowditch
This is the second time I have used parcelmonkey. I sent a birthday parcel to Texas. Customs document easy to complete with clear instructions where to place it on the parcel. It was picked up from my house and delivered on time, tracking link provided in an email. So much easier than taking it to the post office. Thank you.
01/05/16 by Sue Spencer
Parcel arrived safe and sound in a little more than the estimated time. But I was concerned the whole time because the tracking messages were so confusing. For example the label arrived and was printed in the evening and clearly the drop off shop was closed at that time. Early next morning before I had even had chance to drop it off, a tracking message reported that the parcel had been expected in Southampton but had not arrived! It took a somewhat circuitous route to its destination, all the time reporting that your parcel is on its way back to you which was very disconcerting. I think all these messages are automated and I can only assume that the service predominately deals with returns so messages are very generic but most confusing if they dont fit your circumstances. However I will use them again as the price is very reasonable and things seem to be treated well and arrive safely at their destination.
01/05/16 by Jean
We weigh and measure all despatches honestly and accurately. This particular despatch was in our standard sized cartons. Three weeks after despatch and 2 weeks after delivery you send us an additional charge of over 30%. This is not right, unfair and means we will never need another quote
30/04/16 by Keith
No problems parcels arrived as promised good condition. Bravo!
30/04/16 by Customer Vincent Butler
Showed me various options. Chose DPD, which was cheapest and gave flexibility of drop-off points as well as excellent tracking. I was able to advise recipient of their 1 hour time slot. Delivered on time.
30/04/16 by Mr Joe Homer
They had the fastest European service I could find to send important wedding docs, they got from NI to Croatia in 2 days :)
30/04/16 by Jill
What an excellent service you provided me with couldnt have asked for more will most certainly use again thank you.
30/04/16 by Brian(Glasgow)
The website is awesome and very simple however my package arrived ripped to pieces (I used parcel force).
29/04/16 by Customer
Excellent service, but surprised to know that the package was left outside the door at destination without any information very quietly and without taking any signatures of receipt. The receiver only found the package when they opened their door to go out.
Otherwise it was good
29/04/16 by Mr TarIq Shafiq
Easy drop off and tracking. Great prices!
29/04/16 by Customer1
Very good service. Did exactly what it said it would
29/04/16 by Customer
There should be a help desk more useful and able to react quickly to the issues.
29/04/16 by Backrack
Order and collected same day, very competitive in price.
29/04/16 by Customer
paid for 48 express service for collection and delivery on 21st april, 29th april my package has still not even been collected!
29/04/16 by Customer
wasnt specific that a Saturday delivery wouldnt be done said would deliver in 24 hours we expected that to be the next day saturday
29/04/16 by Customer
The first collection by Parcel force from work was missed because they turned up earlier than expected (check of the parcel force website says they could pick up anytime from 7am!) Parcel Monkey didnt spoecify collection times - Im not at work till 9. In addition, they didnt email me the label until about 8:30am! Rang Parcel force, they said theyd recollect Monday, they didnt, checked PM website carefully - recollections are supposed to be booked with them, so did that on Tuesday, and finally got collection Wednesday - but this time they emailed me the label AFTER the parcel was collected, so it left with the old label on it. All up, Parcel Monkey are probably OK once you get used to them, but you need to check your email every minute for the label to arrive, and they have no phone support at - also, once they assign a courier, its definitely worth checking with them when they are likely to arrive!
29/04/16 by Guy27
Its an amazing sevice hassle free and very reasonable
29/04/16 by P Potts
No label emailed within the hour that said. After sending emaile for label a label with no bar code was sent next day. I sent email but recieved no reply. The driver could not scan so had to take it without a receipt. After 3 days another driver came to pickup the parcel. By the time the parcel was delivered i was loosing hope of ever reaching the distination. it got delivered eventually but never again I use this service.
29/04/16 by HRM
Good overall service but the list of resticted items is MASSIVE!!!!
28/04/16 by joe slimm
Excellent and easy to use site i have used in ages. Thanks so much for your help and easy to use site.. much appreciate it and highly recommend this site... Thanks...
28/04/16 by Jamie Leybourne
Excellent service Thankyou
28/04/16 by Customer
No problems, very easy, cheers!
28/04/16 by Tom Waterman
Commercial invoices and other documents for an international parcel came in a format that would not print. This was a serious problem. In the end I had to print a screen shot of the document and hopefully that will satisfy customs. I wouldnt use PM again because of this.
28/04/16 by Customer Phil
Cheaper than any other parcel couriers I found. Paper work easy and parcel delivered in good time. Value for money.
28/04/16 by Mrs. Barbara Rowlands
Fantastic service and much cheaper that direct with the courier
28/04/16 by Ben
I used to think parcel monkey were a great way to send parcels abroad as I had already sent 2 parcels over the past two years. Everything had gone smoothly and my parcels were delivered to their destination without a hitch. Or so I thought! I recently tried using them again to post a third parcel and on logon I got an on-screen message saying: "Account On Hold Unfortunately your account has been placed on hold. Please contact us for more information." So I contacted them which raised a ticket. After it took them 8 days to come up with a proper response, this is what they came back with: "Dear Sir/Madam, I do apologise for the delay Regrettably we have had to close your account due to heavy losses on the Carrier shipments youve been sending. We appreciate that you have not been mis-declaring the size and weight of your items, but the local depot has taken the decision to surcharge all of your items due to their size and the volume you are putting through. This has resulted in us incurring heavy losses and has left us with no other option than to cease to accept further bookings Please accept my apology for this situation, unfortunately the decision to surcharge your items at Carrier is out of our hands. Kind regards, Jason" This is completely ridiculous! They are effectively saying that because they chose to pay a surcharge to the carrier, which they shouldnt have to, my account would need to be closed! How about they point out to the carrier that they must honour their quote and not pay a penny more than that? I am offended that they would choose to inconvenience their customer AND incur "heavy losses" rather than dispute the additional charges. By the way, I had not been informed of any of this. It was only AFTER they closed my account that they said "oh yeah, heavy losses, had to close account, sorry." Well, sorry parcel monkey but Im not sorry. You should know to defend yours and your customers rights, plus to keep customers informed and appreciated.
28/04/16 by Danae Panayiotidou
Easy to use, very efficient, lots of options. Opens up a lot of possibilities on future trips! Will definitely use again! Loved being able to drop off at Post Office or to have the parcel collected!
28/04/16 by Karey
Very happy with everything from my end of the chain as the sender.
Not heard anything to say otherwise from the delivery point!
28/04/16 by Harry Gowdy
Came on time, within the 1-hour slot that was projected - great collector - didnt mind 2 flights of stairs ... boxes were delivered within 2/3 days to a remote part of Ireland as required
28/04/16 by Clive Spenser
I was worried about the cost of sending a large heavy bathroom unit back to Amazon. It was cheaper and easier than imagined
28/04/16 by Jo
