We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
On your part it was easy , BUT choosing Parcel Force 24 was a bad thing to do as the didnt deliver the goods on time , in fact after many phone calls to them they didnt know why themselves where it may have been ,and it arrived a day late .
23/12/15
Sent a parcel to relatives in Italy. Apparently a problem with address ( checked by us as correct), but neither sender nor consignee contacted either by email or telephone. Collected 15 December and tried to deliver 18 December. Only when I checked on-line did I see a problem.Apparently the parcel is on its way back. Amazingly this company does not see it necessary to have a customer service department that you can actually speak to.
23/12/15
I sent s parcel to Slovakia and it should take 4-5 days. Today its been 8 days and the parcel it still not there. Nobody contacted me for letting me know what happend . There were all Xmas presents and Xmas are tomorrow . Im very disappointed .
23/12/15
Picked up and arrived as stated and at a reasonable price.
23/12/15
Very good service. I wasnt expecting it to be so good as had bad reviews from people but I have to say Iam really happy my parcel arrived really fast bearing in mind it was close to xmas it was done with no issues thanks
23/12/15
Great value for money and the use of professional, reliable carriers. I was kept informed at every step from collection to delivery and my parcel was delivered exactly when It was promised. Very impressed as it was sent abroad at the height of the Christmas period! Keep up the excellent service!
23/12/15
Fantastic International delivery to Australia. Royal Mail quoted an extortionate price and said as Id missed the final postage date for Christmas & the parcel would take weeks. Parcel Monkey quoted less than half, collected giving an hours slot and delivered in a week. All the time I could track the order. Superb. Ill never use Royal Mail agaon
23/12/15
I would recommend this company to anyone.
23/12/15
Easy to use online booking system. convenient pick up locations. quick service. excellent communication at every step of the delivery. And all that at an excellent price!
23/12/15
Very easy to book and drop off the item plus it arrived at its destination on time. What more can you ask for? thank you
23/12/15
Collected when promised, tracked throughout, delivered one day earlier than said and reasonable price. Only loses a star for taking longer than advertised on Parcel Monkey website. But once on actual courier website, delivery was quicker than they said.
22/12/15
I sent a 10kg box to Berlin from Scotland on a 2 day service. It should have arrived on Friday but didnt get there till Monday. 2 reasons this is ok - 1. I was kept informed of that at all times and with plenty of notice and it is Christmas time and it is busier and 2. It cost me £20 including insurance for the contents so its hard to say it wasnt still great value for money!
I have used before and 3 x 20kg boxes made it in 2 days so I wont hesitate to use this service again in the future.
Great communication, great prices, clear instructions and it got there safely - well done !
22/12/15
Easy to use website with clear layout to see the best price for your chosen delivery method.
Dropped parcel off at a local pharmacy for DPD to collect on Friday and parcel was delivered on Monday afternoon with text message notification of when it was expected to arrive at the destination.
Will definitely go to Parcel Monkey first next time I need to send a parcel anywhere! Thanks
22/12/15
a parcel from uk to Oz in 4 working days. In time for Christmas! I didnt think it would get there but it did. I will DEFINITELY BE using parcel monkey again
22/12/15
Parcel Monkey is a great idea. Needs a little tweaking to be able to pinpoint when a collection will be. We sat in for the entire day and parcel was not collected until 19:10 - after we had to phone the parcel depot and find out what was going on!
22/12/15
Took day off work as parcell force for 25 quid never turned up arranged next day another day off work never turned up next day came and got it and there still knocking my door to pick it up after it has gone
22/12/15
£50 worth of goods, lost and refusing to pay out, even though insured; as they admit they delivered them to the wrong address, but as far as parcel monkey are concerned, as long as it is delivered somewhere! they have done there job had various excuses and lies, as to where the items are from, out driver sent to the wrong address, to we w=delivered through a third party, which is it; who knows, but somewhere is a huge box, full of a newborns gifts, that will never be received.
22/12/15
What an amazing service, totally door2door, minimum administration, fair price, I will definitely use Parcel Monkey again.
22/12/15
I have used Parcel Monkey for several years and have NEVER been
let down by them.
Both parcels to different destinations delivered as promised
Keep up the good work
22/12/15
excellent service. picked up and delivered on time. would use again.
22/12/15
Fantasitic service!
22/12/15
The booking app was fine, the cost acceptable, and the parcel was collected and delivered as arranged, but had obviously been badly handled because it was damaged on delivery (Parcelforce). Not impressed.
22/12/15
Fantastic ......
22/12/15
First time I used Parcel Monkey. I found the website easy to use, considered my options and chose the company I wanted. Also easy to pay and print off label. Company arrived following day to pick up parcel and 2 days later arrived at destination. All worked smoothly. Impressive!
22/12/15
I used Parcel Monkey to get me a great deal on shipping a bulky package of Christmas presents to my sister in Australia. They saved me £s rather than going directly to the shipping companies myself. Everything went as planned, I even received helpful guides on packaging and attaching the required labels and customs documents. I will definitely use them again and would recommend them to anyone.
22/12/15
Great, cant complain..
22/12/15
Tried to drop off parcel at a store selected from their list but the store said they were unable to accept the parcel as Parcel Monkey had not left them the necessary documents.
22/12/15
They are ready good excellent service
22/12/15
100% happy, faultless
22/12/15
Perfect service, very efficient and it does deliver by the time specified. Just keep on mind you do have to print the label and attach it to the parcel, so if you dont have 1 at home just book the pick up date further down. But, as I said, perfect service!
22/12/15
Good fast service and price
22/12/15
Very happy that I have found them. My parcel got to Italy in 3 working days. Thank you
22/12/15
Parcel Monkey found me a great price for sending to EU. Its easy to book online and they compare some companies I didnt even know existed.
Worth using. Quick and easy.
22/12/15
Excellent service, with a 7.03am pick up by Parcelforce, meaning that I didnt have to wait in all day. I would have given 5 stars, except that I opted for the Parcelforce 24 hour service, but the parcel was actually delivered 55 hours later. It was taken from Derbyshire to northern Scotland, so that is understandable, put perhaps a 24 hour service shouldnt be offered for such distances.
Overall, I am entirely happy.
22/12/15
Brilliant, fast delivery and parcel in mint condition.
22/12/15
Used Parcel Monkey to send a car seat via Parcelforce 48. While process worked perfectly, including collection from my place of work. Price was less than the Parcelforce website too. Would certainly use again with confidence.
22/12/15
Quick easy and cheap! Very impressed.
22/12/15
Quick and professional service.
22/12/15
Placed my order from my home in Liverpool
To be collected from a house in remote South Wales
To be delved to Limerick Eire in two days and in Christmas week
Job done. Brilliant thank you
22/12/15
Was really impressed with the speedy service as I posted overseas. Way less than 1/2 the price of Royal Mail. Will definately use again
22/12/15
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