We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Although my parcel arrived quickly, this is the second time I have used DPD through Parcel Monkey and both times my parcel has arrived with an item broken inside, despite me using more than adequate amounts of bubble wrap, newspaper & foam pieces and clearly marked all over the box with fragile tape. This is completely unacceptable. I will not be using this service again as I have absolutely zero trust that my parcel is safe with the obviously incompetent and disrespectful staff.
29/03/16 by Customer
Very simply, this is my 4th time back.
Nuff said
28/03/16 by Customer
Great price great service
28/03/16 by Andy j
Really good service
28/03/16 by Cj
Can I not give 0 stars? Awful service! Ive send 2 bags .. only 1 arrived. No one cares, no one answers, online chat is not available. Contact Number? I guess there is no phones on this company. 2 weeks passed .. and nothing! No bags, no answers. Nothing.
28/03/16 by Sofia Pimentel Pinheiro
Our Response: Dear Sofia
I am very sorry to hear one of the bags failed to arrive, We will look into this with urgency now our support team are back open after the Bank Holiday. Please log in to your Parcel Monkey account and we will get this chased up right away.
Apologies for the inconvenience caused
Kind regards
James
Hassle free service, collection happened when they said it would and delivery was completed with no problems.
28/03/16 by Diane T
Very good service delivered well within time would recommend this company to all friends and family
28/03/16 by Doreen
The system was easy to use, both on line and when dropping off at the allocated location. Totally trackable throughout and emails sent on arrival with time of delivery and who signed for it. I will defiantly use this service again.
28/03/16 by Steve Hayes
A1 service and very good price
28/03/16 by Peter Whitford
Two bikes moved without hassle
28/03/16 by Harry
I have paid for my parcel to be collected and I am still waiting 7 days later for you to collect it or contact me! Disappointed with a capital D!!
28/03/16 by karen boyle
Our Response: Dear Karen
I am very sorry to hear the courier service you booked on our website has yet to collect the parcel. Please log in to your account and one of our Live Chat agents will get this booked in for collection ASAP. With the Bank Holiday the collection may of been delayed further, so apologies for the inconvenience this has caused you.
Kind regards
James
Great service and good price for courier service thank you very much .would have like a call from driver before pick up .
28/03/16 by Terrance ali
I used parcel monkey recently for the 1st time. I had no problem with any aspect of there service from the website to the delivery of the parcel. Will use parcel monkey again next time.
28/03/16 by Harv
Fantastic service, item was delivered in 2 days.
28/03/16 by Customer
Service was easy to use and provided everything I needed.
28/03/16 by Michael Clements
Very easy to use, great prices and speedy service! Would highly recommend!
28/03/16 by Abbie
Delivered by parcel force 24. all went very easily, arrived 200 miles away in less than 24 hours
28/03/16 by Malcolm and thanks for your order
Simple and easy to use and a quick delivery time.will use again
28/03/16 by Customer
Tones of calls before my two parcels were pick up promessed they will be with me for Saturday special delivery!!!! Got nothing up till know First experience could be the last
28/03/16 by Mr Anou
Our Response: Dear Mr Anou
Sorry to hear the parcels were not collected, we do not make the collections as a reseller so should they fail to be picked up please use our Live Chat or email support so we can chase the courier and rebook the collection.
We do not offer phone support as we chase the courier on your behalf and this is best served via Live Chat so I am not sure who you may of called? It may of been the courier but amendments to the booking need to be made through Parcel Monkey. Please log in and one of our Live Chat agents will be more than happy to help.
Kind regards
James
Great experience from the booking to the delivery.
28/03/16 by Customer
The parcel was collected and delivered as expected.
28/03/16 by Pauline McFadden
Will be using your services again
27/03/16 by Customer
after trawling through loads of website to get a price for shipping I fortunately came across Parcel monkey, really pleased great prices and service :))
27/03/16 by Colette Baumback
Prompt, efficient and well organised service - thank you
27/03/16 by Customer
Arranged to collect a
On Mondat text before pick up no issues. Delivered to remote part of France on Wednesday morning. Good communication both sides of the channel. Brother is well chuffed with the safe delivery. Well done and we will be using you again soon.
27/03/16 by Ms hunter
Reliable service
27/03/16 by Lucy
First time I used this and no complaint from me collected and delivered on time hassle free
27/03/16 by Customer poledoctor
Parcel collected and delivery within 24 hours
Great service
27/03/16 by Gary
Parcel collected and delivered on time.
27/03/16 by RON HOLT
Very fast and accurate
27/03/16 by Customer
Very easy to use website, found a great price and our massive parcel was picked up and delivered to the other end of Europe in no time.
27/03/16 by Gyongykata
very convenient service,
for the first time used, to order services from Estonia, it was all good
27/03/16 by Customer
I had chosen delivery within 2-3 days and it would have been helpful if I had received a telephone call to know which day and roughly which time the parcels were going to be delivered.
26/03/16 by eep
Good service and great website. Items collected and delivered as scheduled
26/03/16 by BECKTASH Massieh
It was the first time I used the service. it worked as promised.
I will used it again and advice anybody to use it.
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26/03/16 by A.Lisi
Great service and price!
26/03/16 by Customer
Paid using my PayPal then never heard a thing
26/03/16 by Craig Johnston
Our Response: Dear Craig
Sorry to hear this, your labels will of been emailed to your Parcel Monkey account and a courier will arrive to collect the goods, if this has not occurred please get in touch and we will be more than happy to assist or issue a refund if the service has not been used
Kind regards
James
Quick and value for money
26/03/16 by Customer
Quick and excellent service. From England to Italy. On time and no damages at all.
Well done!
26/03/16 by Emanuela
Quick service and arrived to new buyer with no damages. Would recommend!
26/03/16 by Customer
