We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,680 reviews.
The site is easy to navigate and instructions on how to wrap the parcel were clear. Payment was easy. The parcel was picked up on Friday morning, even though wed been given a time slot of 8am to 6pm. It was delivered on Tuesday, 3 working days later as stated. I was also able to track it online, which was comforting. I was extremely impressed with the whole service and very reasonable cost. I would definitely recommend Parcel Monkey. Thank you!
22/01/16
Consistently high levels of service... my go to source for parcel delivery.
Youve definitely raised the bar !!
22/01/16
everything good
22/01/16
Utterly, utterly disgraceful service and support. I purchased express shipping to China for collection on the 19th Jan...four days later and the item still hasnt been collected (despite them insisting it would be collected every day Ive contacted them). So here I am £90 out of pocket for a parcel that should have been at its destination by now. Utterly unacceptable service and support. No explanation as to why this happened.
22/01/16
Overall experience OK and good service at great price but disappointed with the courier DPD who failed to collect on time then lied to ParcelMonkey saying theyd tried to collect but no-one in. PM customer service was v good trying to sort it but at least I was able to take parcel to local DPD depot. After that delivery time (UK to France) was quicker than expected hence my satisfaction rating.
22/01/16
They have a really great customer service, which is fast and quickly solves any problems there may be.
The actual delivery performance differs based on the carrier you choose, we use ParcelForce and DHL several times a month and were so happy and have had no issue.
Just beware, dont use ASENDIA ever, it might seem cheap but theres a high change they never show up for collection, seriously! We choose ASENDIA once because it was cheaper (25 GBP) but after 13 days of trouble the package still wasnt even collected!!! We had to book ParcelForce to clear up their mess!
22/01/16
Have used Parcel Monkey twice to send international parcels. Excellent service, easy tracking, arrived on time and very reasonable prices. As I have friends and relatives living abroad I will be using them often in the future - highly recommended
22/01/16
Sent a parcel months ago and the got returned but they didnt know where it was. Kept getting the same answer every time and was told their answers are proof of tracking when its not... also refused to refund for the postage and costs of goods when it seemed the he parcel was lost. It is finally returned now after 3 months but we have to do a log drive to collect it or pay £16 to get it delivered. They want us to pay them more money for such a poor and hassling service theyve given us! It supposed to be returned to sender not make us collect what is ours or pay for it! Disgusting service. Never use this ridiculous company.
22/01/16
I would rate this very highly - a 2kg A4 carton parcel, picked up from London same day as booking, and delivered totiny village in France for £15...absolute bargain and a good experience all round. Email updates and online tracking throughout. Will definitely use again.
22/01/16
So easy to use
22/01/16
It was quick and easy to create the shipment.
The service was reliable.
The live tracking was accurate.
I recommend!
22/01/16
Reliable, competitive rate, driver turns up on time and courier is delivered to France within 48 hours.
It is easy to book the courrier via Parcel Monkey, I am using it to book courrier to France and I use DPD via them, the rates are good, the booking service is easy to use you can pay by card.
You receive lots of message to track your courrier.
If you post thing to France or a country which has accent in the name or address name, type in capital and dont put any accent as the system does not recognise them.
22/01/16
Had to send a parcel out of mainland U.K. Used parcel monkey to compare prices..found it very easy to use.
Normally I run around taking parcels to the post office or a courier however this time the parcel was picked up from home.
22/01/16
Parcel collected in the stated time-frame, best price available and delivered overseas well within the stated time.
22/01/16
I have used Parcel Monkey for all my courier needs and they never fail to deliver!
22/01/16
Title says it.
21/01/16
We took a parcel to your Cottingham drop off point to be collected. The male who served us was very rude and very arrogant and spoke to us like dirt!! It took him three days to give you the parcel! Once collected from the store, it was delivered within 24 hours which was fantastic considering the recipient is over the other side of the country. Thank you DPD, however, I think you should choose your drop off locations a little more carefully.
21/01/16
Parcel monkey picked up a box of toys on Friday from glasgow destination Venice .arrived on wedensday ..super fast ..parcel was for my 4year old grandson ..he was a happy chappy cx would recommend them and will use them in future ..Agnes
21/01/16
Easy to use, quick and reliable.
21/01/16
Fast and quality
21/01/16
best of all the website was easy to use. Shame about the lack of paypal- if I could have paid with paypal you would have got 100%. Everything went brilliant, will use you again again but please with paypal.
replies to walkington-john at the usual t-online.de
21/01/16
Booked collection for Friday 15th item collected Monday 18th very disappointed with the service
21/01/16
Easy to use site with a good range of delivery options. Clear and user friendly with good email communication.
21/01/16
Ive been using Parcel Monkey to send my parcels for about a year now and never had any issues with the service, collection or deliveries.
I tend to use ParcelForce (insured), as they offer a very reliable collection service - its not the cheapest method to send parcels, but if you are sending reasonably high value items its definitely the best service to use.
21/01/16
easy no problem service.
21/01/16
Get service sent to large parcels to my baby granddaughter in australia took less than a week
21/01/16
Good service, delivered on time. It would be even better if the company could provide a stated am or pm pick up. But on the whole good service. Would use them again.
21/01/16
Trusted delivery companies at cheaper prices. I bought next day delivery with parcel force at a much cheaper price than through the parcel force website.
21/01/16
Just great, easy and Convenient
21/01/16
Great easy to use service
21/01/16
Great service and good pricing
21/01/16
Purchased through them but they didnt send me the postage label at all, even on their website in my orders the postage label wasnt available until the following day. This meant the buyer of my item was delayed. I will be using again but if I have the same problem I will use someone else
21/01/16
Parcel collected on time and delivered within 24hrs useful saving over going direct
21/01/16
The policy of dealing with queries online only is unsatisfactory. Difficulty typing in address as it should be in Europe. It wants to format it to English format ie Street name after number. My parcel could not be delivered, despite it going to an office block manned 24hours a day! An address Parcel Monkey has carried to previously. There is no way to contact the actual courier and find out the problem. None of the contact details that were recorded: name, telephone no. & email addresses of the sender or recipient were contacted to resolve the issue. I have had to chase and chase for an information. I didnt get honest answers. It seems now the parcel has been returned to UK, or has it? Parcel Monkey said theyd destroy it. DONT TOUCH THIS COMPANY WITH A BARGE POLE.
21/01/16
Very impressed quick sleek no hassle the only problem was when my daughter received the goods she had to pay for the posting of goods on her end as NO evidence that I had paid!!! Grand Cayman so we paid twice for postage !!!
21/01/16
Good Service - website showed what I needed, chose Parcelforce, easy/straight foward to book in a collection and pay for it. Only comment - would be nice to see a little more info like delivery timeframes (on Parcel Monkey or/and Parcelforce) and also a contact number on the Parcel Monkey email confirmation in case I had any questions. Driver did turn up, but rather late in the day so if I had been delayed that day and been in a bit later I would have missed him... Apart from that - could service.
21/01/16
I used parcel monkey and have had a terrible experience. The parcel was due to arrive one month ago but still no sign and I am having to chase them for a reply. Now Ive been asked to pay an admin fee to receive the parcel one month late. No ownership taken by the company, keep blaming the courier, although as the recipiente of the payment they should be taking responsibility. Very disappointing, never again.
21/01/16
Very easy collected on time delivered within time scales
21/01/16
Very happy with the service
21/01/16
Easy to use the online service and collection point so close by.
21/01/16
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