We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Works well. Easy to make a booking and better prices than elsewhere.
28/04/16 by DaveK
Never had anything but a positive experience using ParcelMonkey. Their web interface is fast, simple and intuitive - even on a mobile phone - making getting a quote and arranging a collection childs play. On the odd couple of occasions Ive had issues with the courier collecting, ParcelMonkeys online help staff have been polite, courteous and solved any issues quickly and to my satisfaction. Given the grief I have had using certain other delivery companies who shall remain nameless, its refreshing to be able to have ParcelMonkey handle any issues and queries on your behalf, so you dont have to spend half an hour on hold to a call centre. Top company and will continue to use.
28/04/16 by Steven
Great prices. Excellent service. No problems
28/04/16 by Richard Horey
Sending a critical package via the Parcel Monkey operation was as smooth as anything.Very reasonable pricing, fast pick up and deliver. Highly recommended.
28/04/16 by David, Swaffham
Worked great to get my three large parcels delivered quickly. Thank you.
28/04/16 by Lauren Pots
They came on time with the printed label
27/04/16 by Maria
professionally thanks
27/04/16 by Customer
I was nervous if my package would get through, unlike some other companies which have lost and refuse to listen the customer. Have used this company twice and service is fast, friendly and nice.
27/04/16 by Bilal M.
The parcel was collected and delivered on time
27/04/16 by Customer
fantastic service highly recommended to all!!!
27/04/16 by John Tsolkas
Good, cheap, easy and fast, although the box arrived a little broken.
27/04/16 by Customer
never received the parcel. messaged several Times on live chat and no answers. i am really dissappointed.
27/04/16 by Patricia garcia Culianez
Very pleased with Parcel monkey ,fast delivery and they gave me the best price for big parcel shipped abroad.Will use them again in the future.
27/04/16 by Petya Birant
Good efficient service from start to finish. Great value for money service.
27/04/16 by Customer
Very easy to book and the cheapest quote I received. Item collected from the UK on a Monday and in Canada by Friday the same week. Great service.
27/04/16 by Victoria
The delivery was on time altough the box was damage and you could clearly see what was inside
27/04/16 by Customer
Parcel picked up on time - tracking up to date - delivered when we requested. Very easy to use service.
27/04/16 by Nicky Chowne
easy service and half the price of Royal Mail. Great communication.
27/04/16 by Barry Linnard
Managed to get a very cheap delivery quote for Parcelforce through this site - cost was £35 but on their own website Parcelforce would have wanted £48!!! It all went smoothly, item picked up and delivered well by Parcelforce. Cant fault them, will use again
26/04/16 by Christine Foldau
Very easy to use, as someone whos never booked a courier before. Very easy to then track parcel. Would use again
26/04/16 by R & P
I have wasted thousands of pounds over the years sending things by mail, especially when using signed-for services.
One parcel was 30 kg and was picked up from my parents address in the UK and delivered to Denmark, with signatures needed all the way, for only 17 pounds.. it arrived 2 days later.
An incredible website and highly recommended.
26/04/16 by Neil Coulthard
After my parcel was sent to the wrong address, not even the same county. All I have received is copy and paste replies about looking into the situation. At nearly 2 weeks I am still waiting. No reply, no acceptance, no service. Customer service is a inconvenience for them. Dont bother, they are shockingly awful.
26/04/16 by Peter
They delivered my package
26/04/16 by Customer
email me for the full story B LIVELY & SONS LTD
26/04/16 by brian
Really impressed with every element of the customer journey. From the ease of booking and the low costs to the speed of collections and tracking facility.
Nailed it.
26/04/16 by Alistair Taylor
I like to use Parcel Monkeys website as it is dead easy to use and modern. The rates generally are quite competitive and their service suits my business nicely. However, when something goes wrong with a delivery these guys, I am sorry, are utterly hopeless. Here is just one example: So far, the courier has managed to deliver a parcel abroad to the wrong person. I wont bore you with the details here as this isnt Parcel Monkeys fault but what is Parcel Monkeys fault is the fact that after over 1 month of asking, Parcel Monkey are still contacting the courier for more information. We have demonstrated the parcel was delivered to a parcel shop abroad and signed for by a totally different person. That parcel shop was closed on the day of alleged delivery. To date I have asked Parcel Monkey 3 times in writing to make a claim without answer. ...the saga continues without answer and a Small Claims sadly looms.
26/04/16 by Zak Taylor
Good resource for sending items particularly large ones although it can be a bit fiddly. I received a mail to tell me another one would be coming (in 1-2 hours) with the label to print off. This did not arrive so I had to go back to the site to find it in my account which slowed me down somewhat. Also the PM reference does not track on ebay so again I had to hunt for the Parcel Force ref but got there in the end. Have used a few times now and will probably do so in the future.
26/04/16 by PETER L
Great service. Items were collected and delivered on time with no hassles.
26/04/16 by Customer
Tried Parcel Monkey for the first time for an overseas shipment. Good range of carriers to choose from, good range of prices. Easy to book, easy to print out paperwork, and easy to track the package. Would definitely use again.
26/04/16 by Ewan Jackson, Essex
Great service item on time A+
26/04/16 by Shaun Mawhinney
great value!
25/04/16 by Alan
Easy to use, plenty of choice, highly recommend
25/04/16 by Mr Alan Heyes
I have used these guys a few times great service every time. Picked up on Tuesday and delivered in New York by Thursday all for £24 you cant go wrong with PM. Highly recommended!
25/04/16 by Steph Waters: Peach Branding
We clad this parcel with hardboard, strapped tightly and arrived in a terrible state. Must have been thrown around en route!!! Abysmal.
25/04/16 by Customer
Once set up, (5mins) worked like clockwork, mines was a pickup from a vendor, who had to print the label, all worked out well. Very competatively priced. Item arrived undamaged and on time, i will definately use again...soon
25/04/16 by Shaun AB31
Not used a delivery site before I used this thur a recommendation service was easy when I asked for a assistance in the live chat very informative I am well pleased with the Seville and the price was very good!!
25/04/16 by FIRST TIMER
Excellent service...fast and efficient and at a good price
25/04/16 by mr. david robson
Great service!
25/04/16 by Olaando
The driver did not turn up on the collection day and there is no phone or contact no to be called to find out what happened. Email sent to Parcel Monkey to return back the money but there was no respond until now (more than 2 weeks). I got very angry as Parcel Monkey was not honest as the services were not rendered, even though payment was completed.
25/04/16 by Rosita Hassan
All went according to plan, everyone very helpful
25/04/16 by Customer
