We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
Picked up wed for a 2 day delivery didnt arrive until the following Monday. It was a birthday gift and didnt arrive on time. Spoke to parcel monkey & they said it was only s 2 day delivery once it reached Germany.
16/02/16
Used to send a 55kg package to a remote town in Spain. Booking was easy and took minutes. Collection was straight forward to add and postage labels were emailed almost instantly. Then item was easy to track online using the links provided. Good, efficient service which I would use again.
16/02/16
really happy with this someone recommended me and think i will be using it all the time now
16/02/16
Did what I expected them to do.
16/02/16
Parcel monkey is an agency. It might be unfair to criticise them when DPD are at fault as in my case however this would be just the time where a good agency could step in and redeem the situation. At this point sadly, parcel monkey fails the test on almost every front. Firstly, there is no phone number. Contact therefore becomes infinitely more complicated. Outdated business model and one that stinks of customer exploitation. Secondly, the only method of contact is via their website during office hours so when an urgent parcel is not picked up by the early evening, there is no one to help. Thirdly, the staff responding to messages via their website are useless. They do not answer straightforward questions and do not put into action straightforward requests or assurances. Fourthly, promises of action and a refunds are not upheld. Fithly, the Monkey that goes by the name of MR. JASON RAMIAH Customer Service Director Parcel Monkey Ltd 21 Tollgate Chandlers Ford Eastleigh SO53 3TG and who is a director of the company does not respond to written formal complaints, presumably because he has so many to deal with. Im assuming he also goes by the name of Navin and is their MD. nav@parcelmonkey com AVOID
16/02/16
Good service apart from having to hang around all day waiting for the courier to pick up the parcel. Would be useful to receive a text or email early in the day giving approximate time for pick up. I understand pick ups are fitted in around contracts but the courier didnt even ring the door bell when he came just stuck a card through the letter slot and disappeared. I had to phone to get him to come back. Advice re approximate time for pickup would save time for both the sender and the courier pickup.
16/02/16
No complaints, fast and efficient
16/02/16
Booked small parcel to be shipped to Cambodia. Parcel collected on time by Parcelforce, checked tracking 2 days later, nothing, had to contact parcel monkey, only way is by online chat , no tel numbers are available, assistant said would email courier to establish why tracking was not working. Never received a reply but happily item arrived at destination 3 days later. Not a good experience particularly as package was reasonably valuable.
16/02/16
No problems, good value, arrived in time frame promised.
16/02/16
Great service for any business shipping stuff to Europe
16/02/16
picked up the parcel on time , cheapest delivery service we could find, reached destination in good condition and on time
16/02/16
My parcel was delivered speedily I was reimbursed within a few days from collection to delivery.
16/02/16
Quick and easy to use. Great choice of couriers and prices to suit any budget.
16/02/16
Prompt, secure and efficent service for a fraction of the price of other well know couriers. Would recommend and would definately use again.
16/02/16
Great comparison of pricing options, easy portal and customs forms, a pick up window option would have been the only thing I would have liked
16/02/16
I have to say anything about pick up. Good comunication between us But the item has arrive broken Im sorry if my review is not great but unfortunately thats what happen
16/02/16
Found it harder to book compared to other sites.
Delivery excellent
16/02/16
Pickup same day as requested, great price.
16/02/16
I booked in my collection, paid the very reasonable price - cheaper and easier than going to the Post Office to use ParcelForce 24 (which is the service this review is about).
The online pricing system takes the hard work out of the process.
My parcel was collected within the hour (nothing to do with Parcel Monkey, we just have an efficient ParcelForce driver).
Very pleased and this is why I always use Parcel Monkey.
16/02/16
Never used you before but very happy with the service we received recently thank you
16/02/16
Bicycle arrived damaged. Customer very upset . I was upset , parcel force 48 . Never again .
16/02/16
Great service very swift
16/02/16
I was pleased with the service that I used for the first time. Parcel monkeys website was clear and easy to navigate and once Id made my selection went through the process easily and my parcel arrived when I expected. I will be using them again.
16/02/16
Everything very smooth apart from company in the country I sent the parcel, took me a couple of days to get my parcel because the driver must have been in a rush when he delivered it
16/02/16
Very genuine and good service,royal mail turned up next day to pick up my parcel.
16/02/16
I have used Parcel Monkey on-and-off for about 5 years, following problems with a competitor when a tracked parcel went missing, and have been delighted every time. I havent yet had to deal personally with them as things have not gone wrong.
16/02/16
Job well done
16/02/16
Overall excellent experience. Parcel was delivered on timely manner without any problem.
16/02/16
Everything done by the book. a 48 hour service delivered in 26!
Superb.
16/02/16
I have try the other website before, then I found this one, been use it for two years now, very happy with it, good price and services!! Will recommend to friends!
16/02/16
I found the whole thing easy to use and was an excellent service.
16/02/16
Went to post office, they quoted £27. Via parcel monkey, 48hr service collected by Parcel Force - in other words the EXACT same service, was £14. But was a bit phased by the forbidding list of excluded items. Odd...
16/02/16
Booked Parcelforce 48. Despite supplying colllection address, full contact and their respective mobile number I still have not received parcel in over a week. No attempt was made to contact me at any stage.
16/02/16
Parcel was collected on time. It was then delivered well within the time frame contracted, undamaged. The charges are the cheapest I have found and I would be happy to recommend this Company to anyone,
Alan Burt
15/02/16
Thought Id give these a try as the cloud shipper prices for account customers were very competitive. As a trial we arranged for 10 consignments to be collected, Yodel arrived at 9am, way to early as the parcels had not even been packed, even if they had of been ready they only had instruction to collect 1 of the 10, driver told me "this always happens on Mondays" emailed customer service, was told that they would have to re arrange collection another day or I could arrange refund, I opted for the latter which took approximately 1 week and was a way over complicated.
15/02/16
Arrived on time in good condition
Very happy used several times with no hassle
15/02/16
Parcel force door to door delivery - easy to book and great service!
15/02/16
As above really. Amazing price, easy transaction.
15/02/16
I wanted to send some items to my son working in the French Alps and he suggested I checked out options on Parcel Monkey.....that was 11 am on Monday morning. I had 20 minutes in which to book a collection with Parcel Force that day and in fact the 4 kg parcel was collected an hour and a half later! It arrived with my son on Wednesday! Fantastic service at a very reasonable cost. Thank you.
15/02/16
Arranged with PM and picked up by Parcelforce. Went well.
15/02/16
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