We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
Very impressed with the service parcel arrived in time would definitely recommend to anyone who sends parcels overseas
28/12/15
Excellent servicet
28/12/15
Despatched a small drum kit and it arrived next day in one-piece, unlike another courier firm who damaged a similar item some time ago. Booked with Parcel Monkey and selected Parcel Force Worldwide. Great service.
28/12/15
I would highly recommend this service especially for heavy items and signed for. Buyer received the parcel within 3 days in Christmas week! which is fantastic.
28/12/15
Item never received was being held for some sort of reason unsure why. I have tried to contact parcel monkey but no reply and the case was closed without any reply. Still not sure where the parcel is and to what is in the parcel to why it is being held. Parcel was an urgent parcel for a wedding had the grooms clothes in the parcel and the wedding is tomorrow on the 28th december 2015 parcel was sent out way before the 28th with enough time for the delivery process and all of the christmas bank holiday. I am still awaiting for a reply from parcel monkey lets hope that the parcel gets delivered over night. Parcel was sent via the parcel monkey service to pakistan from the UK
27/12/15
Despite the fact that it was over Xmas, parcel was duly collected on the booked date and delivered. Website also easy to use unlike DHL
27/12/15
I have tried to to get in touch with parcel monkey since the 22 th December because there is no update on my parcel. Still havent heard anything and I have raised 2 support tickets!
27/12/15
Parcels arrived on time great service
27/12/15
Two day delivery to netherlands for less than half the cost at the post office.
27/12/15
Guaranted estimated delivery was the 24th but its now the 27th! Collection perfect. Tracking fab but delivery would be sooo much better!
27/12/15
For door to door service will be hard to beat, with such a good price.
Pickup and delivery UK TO South of France in 68hrs.
I wont be looking else where.
27/12/15
Very easy to organise and follow up.
27/12/15
Parcel picked up and delivered promptly - no complaints and reasonable price
27/12/15
i know this went with Parcelfiorce but I think I saved money via ParcelMonkey and the package arrived in a few days to Germany!
27/12/15
Parcels collected as expected and made their destination in time for Christmas.
27/12/15
I was really impressed, it only took 2 working days after the collection and and the package arrived at destination - Portugal!
Great service.
27/12/15
Was very impressed to get my parcel from here to toulouse in 2 days for just £14. Brilliant service and will be using them again. Thanks
27/12/15
Couldnt of been easier or simpler. Quick service despite it being the busiest time of year.....Christmas. will definitely being using it again.
27/12/15
Parcel force collected next morning, which was great , although the system had said it would be the following day which was less good as it was a surprise when the courier turned up to collect...
27/12/15
DPD thank you so much for your speedy delivery to Italy ,excellent made my familys Christmas.....
27/12/15
PM was easy to do but I did not like the courier all that much DPD. I dropped off the parcel with a large label to the Drop off point and the staff were not aware of how to enter the tracking number manually as the barcode was rather big. But we got there in the end. On drop off the parcel was left at the door step and a picture was sent back letting me know that it was left in the open.
27/12/15
Great web page for comparing couriers - Brilliant!
27/12/15
This was picked up and delivered from uk to Australia within the given time frame. It would be improved if the parcel could be given a pick up or delivery timeslot either by mobile, text to ensure recipients are home. The website doesnt tell you when (time) pick up will be. Maybe this is not possible? Definitely cheaper than other bigger international delivery companies. Will use them again in future.
27/12/15
Paid for a 2-day delivery timescale which, according to the tracking information, will take five working days. This and the lack of response to my queries is totally unacceptable - would not use again!
27/12/15
Saved my sanity this Christmas as late with Christmas presents to far flung relatives. Instead of struggling into post office with massive parcel which I would have had to lug from the car park through shopping crowds, a lovely van came to my house and collected it.
And I was able to track its progress.
27/12/15
Parcel Monkey is good "Umbrella" company by which you can compare prices for carriers and book your services through them. Obviously, not all the companies they use will offer the same level of service, so one needs to asses that for onesself, but nonetheless I find this way of booking my carriers easy, effective, and simple to control.
27/12/15
did it spot on and delivered in 4 days to New Zealand!!
27/12/15
Last year I used a different courier who kept cancelling collection looming up towards Christmas. This year Parcel Monkey arrived to collect when arranged and delivered to Australia within a few days. Many thanks. Ill use you again and would recommend you to others.
27/12/15
WE HAVE HAD NO BAD PROBLEMS APART FROM WHEN WE VERY UNFORTUNATELY USED THE EXTREMELY INEFFICIENT "YODEL" THROUGH YOUR COMPANY. NOT ONLY ONCE BUT TWICE! THE SECOND TIME EXPENSIVE NONE REPLACEABLE ITEMS WERE LOST OR STOLEN AND NO RECOMPENSE OR ANSWERS FROM THAT COMPANY HAVE BEEN RECEIVED EVEN THOUGH WE HAVE THREATENED LEGAL ACTION.
I SERIOUSLY WOULD DELETE THEM FROM YOUR SHIPPERS, SINCE THEN I HAVE HEARD NOTHING BUT BAD REMARKS ABOUT THEM.
27/12/15
VERY EFFICIENT,PROMPT AND COURTEOUS SERVICE PROVISION
27/12/15
I had not used a courier service to deliver a parcel abroad before - have usually just sent it via Royal Mail. Having left it quite late to send a box of Christmas gifts to our family in Seville I began to panic that it would cost me a fortune to ensure the box arrived safely and before the big day.
When I got the quote from Parcel Monkey I couldnt believe how reasonable it was and that it would be delivered on time.
I am delighted that our little grand-daughter was able to open lots of gifts from us on Christmas morning even though we are so many miles away.
Thank you Parcel Monkey, I will certainly use you again.
27/12/15
Excellent quick and reliable and trustworthiness
27/12/15
Booked online late at night, picked up midday, next day delivered within 48 hours to Devon.
I sent a large oil painting that I did & it arrived in the condition I sent it. First class service - highly recommend 😊
27/12/15
use every time
27/12/15
I sincerely ask everyone not to use this company anymore! The worst company with no doubt. My parcels were picked up more than 2 weeks ago and they are not yet delivered. Customer support just gave me rubbish answer without answering when these can finally arrive. Very irresponsible and unreliable. They were supposed to be Xmas gifts. Shame on you parcel monkey
27/12/15
Made booking over a weekend for a 24 hour delivery service. Parcel was collected Monday and delivered to recipient 500 miles away the next day.
27/12/15
Dropped off late afternoon the day before it was booked for collection and it was actually picked up same day... so delivered a whole day ahead of schedule (through DPD). Amazing, given that this was the busy pre Christmas period.
27/12/15
I paid £8.63 for next day delivery and dropped off the parcel Monday 6:30 am weds evening 18:00 I get a call from the retailer whom I dropped off the parcel with asking what I want to do with it as it hasnt been collected ? In the mean time my customer had arranged with DPD to have this delivered again ? as he had received a email for re delivery a tad difficult when it was still 211 miles away in the retailer I had dropped it off with I have started a complaint and will post a further update when I know more but sadly this is one Xmas present which was not be delivered on time
27/12/15
Hello guys
Best parcel service and cheaper price really appreciated
I would say to all customer to use this service quick easy and fastest service (tracked) worldwide
Amazing experience
10 out of 10 service
27/12/15
Link to produce the label didnt come through for a over a day and FAQs didnt make it clear what should have happened, led to a bit of confusion at the actual post office who also were not interested in helping too much as it wasnt their own service.
26/12/15
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