We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,904 reviews.
As above. No problems, swift delivery via parcelforce, cheaper than parcel2go too.
19/02/16
I would recommend this company to everyone who has something to send /receive from all over the world.
19/02/16
Very easy to use, and all went according to plan, thank you.
19/02/16
I had nothing but hassle with this company - so much so that this is the first negative review I have ever made against a company before. They messed up the collection date at the beginning, said they couldnt pick up the same day the order was made so was expecting it to be collected the next day, only to have parcel force arrive a few hours later (Couldnt send the parcels with him though as the labels had not yet been sent to me by parcel monkey) Next issue - the parcel arrived damaged. Parcel Monkey took no responsibility as I didnt buy into their money making scheme of protection cover. The package couldnt have been more covered in Fragile tape if I tried however they still managed to damage the contents! Dont even try to find a telephone number either for this company as they dont have one!! Terrible customer service.
19/02/16
Arrived and delivered on time hassle free
19/02/16
Straight forward cheaper than Royal Mail will use again
19/02/16
Website easy to use. Provided a good range of shipping options. Collected on Monday, UK & delivered Wednesday, Ireland. Emails & sms at all stages. Perfect service.
19/02/16
Ordered on a Wednesday for collection the following Monday, waited in all day and no show. No updates on the website either. Turned up the following day
19/02/16
Nice and easy to use thanks
19/02/16
It actually works and we got a better deal than our company account.
19/02/16
Faultless easy cost effective process
19/02/16
Easy, quick service. Value for money in comparison to Post Office services.
19/02/16
Great prices as I needed to insure my parcel for £500. They were £10 cheaper than elsewhere. Will be using again. Thank you
19/02/16
Wish Id gone straight to royal mail as cheaper but on the whole good service
19/02/16
Had a failed collection after deliver fever turned up too early. Took 5days before parcel was then collected.
19/02/16
This time it wasnt a good experience with Parcel monkey.
19/02/16
its been an excellent experience they take only 4 days and my delivery arrives very good and on time I really recommend it.
19/02/16
My parcel was picked up without problems and delivered within days
19/02/16
the idea of using your service is to save money or time but that wasnt the case I paid nearly twice as much and took a lot longer will think twice next time
19/02/16
Website very easy to use. Excellent price paid for delivery of 20kg Parcel. Parcel force was the company of choice. We printed off the provided label as requested and attached it to said parcel. The parcel was collected at 9am the next day - fantastic!! However On following my tracking number I realised my parcel was showing as still on the van after 2 days. This is where I ran into problems with Parcel Monkey. They have no phone numbers for you call only an online web chat. Finally someone replied and said they had asked parcel force to look into it. 4 hours later I had still not had an answer so went against parcel monkey and called parcel force myself. The very helpful man at the local depot was able to locate my parcel straight away and the reason it had not been moved onto the delivery depot is because there was NO barcode on the delivery print out given by parcel monkey. Had I not chased this up personally my parcel would still be sat at the local depot. My parcel has now been delivered successfully so I no longer need to deal with parcel monkey. Their poor customer service and lack of communication has resulted in me never wanting to use them again.
19/02/16
I sent a 60x40x40 box weighing 12KG. The Post Office fee for Parcelforce (express48) was £23+, whereas with Parcel Monkey it was £12+. If Id have been sending 30KG, it would have been £43+ via the Post Office, but still £12+ via Parcel Monkey. And my parcel was collected, saving me taking it to the Post Office. Ill be using PM again.
18/02/16
I paid the extra premium to have guaranteed Saturday delivery, two days from the order date. It is now nearly a week later and we still do not have the parcel and we have no guarantee that we will get the parcel in time for the second deadline we gave the company. The fault may lie principally with Parcel Force, who Parcel Monkey are using to ship their parcels, however, if you are offering a service, it is wise to know the capability and reliability of the organisation that you are working with. This is the second Parcel Force deliver that has not been delivered and had to be returned to sender within three weeks. I would consider using Parcel Monkey again to give the benefit of the doubt, however, I will not be using any services that involve working with Parcel Force.
18/02/16
It was the first time for me using this service and everything went fine, really good. Thanks.
18/02/16
I found the whole experience easy and pain free. I had previously sent a parcel by mail to my son but it had come back. In desperation I decided to send again via a courier but they were complicated and expensive. Then I found Parcel Monkey, who made it easy and much cheaper. I was delighted! The parcel arrived as they said it would.
18/02/16
A good and fast business, it took 10days, although was expected even longer, but the most of the days the parcel was in the UK. Overall very happy with everything.
18/02/16
I researched the cheapest way to send a parcel to New Zealand & found Parcel Monkey. I was a little hesitant but I couldnt be happier. Parcel force collected the parcel as arranged on the agreed date & my parcel arrived in New Zealand exactly 5 working days later. What a fantastic service & so much cheaper than if I had sent it directly through Parcel Force. I will definitely use this company again.
18/02/16
Found it impossible to print the required label from the parcel monkey website and eventually had to resort to contacting them for help. Thankfully the reply was prompt and a link sent so that I could access the label, otherwise I would have had no paperwork when the driver arrived.
18/02/16
Great service, would use again
18/02/16
Parcelmonkey gives the best rates to Hong Kong amongst all the similar sites Ive found. The interface is easy to use and instructions are clear. My parcel arrived on time as promised.
18/02/16
Delighted I choose parcel monkey. Prompt delivery, and lots of handy drop off points. I will definitely be using this company again.
18/02/16
shipment was cheap and service was excellent
18/02/16
I asked for the package to be collected from the main pharmacy depot at the hospital where I work, so there was no question that there was someone there at all times from 9-5 on 12th February. When they failed to collect, I received an email from them accepting my request to change the collection day to 15th February!!!! I most certainly did not request an alternative day and was amazed that the parcel hadnt been collected on the day that we had arranged
18/02/16
Excellent service from start to finish
18/02/16
my parcel has been stolen. Poor service.
18/02/16
very good service,came to pick up the parcel the next day
18/02/16
DPD did a great job with next day delivery at a reasonable price.
James Campbell
18/02/16
I have used Parcel Monkey / DPD three times now and the service was perfect, 2-3 working days to the south of France from UK. Couldnt ask for any more!
18/02/16
Paid for 24 hour delivery as the buyer wanted it for the weekend. Dropped off at the local newsagents in the village before 1pm on thursday and the buyer did not get it until Monday. I will not be using Parcel monkey or DPD again I will stick to UPS in future.
18/02/16
cheap, save and fast, what else do you want? Then you
18/02/16
On the website I selected and paid for same-day collection/delivery by Parcel Force and I received the package 3 days later. When I contacted Parcel Force they said I was miss-sold because they would only do 48-hour delivery through Parcel Monkey.
18/02/16
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