We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
.picked up on time delivered on time , no damage
service from UK to central France
05/01/16
I used this for my business to send a heavy next day parcel...it said drop off today at the post office and parcel force would collect and deliver it the next day...the next day I had the customer complaining that it had not arrived so after contacting parcel force I was told there collection time was 4pm and I unfortunately missed it by 20 mins as I was not made aware of any time restrictions! It should be better displayed as I have now had to arrange a return as customer didnt want it arriving late so all in all out of pocket because no information was given. Will not use again
05/01/16
Collection and delivery exactly as described on the website. Good price also.
05/01/16
Easy to arrange, nearby drop off and half the price of royal mail, used fort uk and overseas definitely recommend and will continue to use,
05/01/16
Having used parcel monkey / Parcel force for the first time, was delighted with the service. Parcel collected 10:00am Weds 30th Dec from central Lancs and delivered 08:45 on Thurs 31st Dec. to Wolverhampton , and all for £10:00 + vat !!!!! Raises the bar for the industry.
highly recommend.
05/01/16
Very good service for prepaid delivery Uk to Ireland
05/01/16
efficient prompt weighed fairly delivered on time thanks
05/01/16
Would recommend and use again
05/01/16
Excellent service. Ordered delivery at 10pm and was collected at 10 am the following day. Would like if a time slot for collection could be given or if a drop-off centre was possible.
05/01/16
Booked collection. failed to collect three times . Missed Christmas. still not collected... will be requesting a refund. Dont bother
05/01/16
You advertised 4-6 days. You don`t meet my expectations. I will not use this service again.
05/01/16
It is a good website and good delivery services but very limited - they should add more - Anyway, an item was damaged during shipping and I have to give a partial refund to the customer but ParcelMonkey did not do anything about it and told me that they would need the recipient to send them a letter, which obviously was not possible because I have already refunded them so they did not care!! Not happy BUT still use it for some reason.. Good prices I guess.. :/
04/01/16
Would have given 5 stars if at the beginning of the process there was a brief run-through of exactly what the documentation process was. Had to print off the 5 copies of customs documents as initial print did not print page by page as required but continuously! But, after that blip my parcel was collected on time (as yet not received in Dubai but only been six days).
Would definitely use again.
04/01/16
Excellent site, easy to navigate and use, quotes clearly laid out and simple to choose and purchase. Will definately use again when needed.
04/01/16
I have used Parcel Monkeys Air Express service four times in the last three months to post items from the UK to Saudi Arabia. Each shipment contained parcels with various weights and dimensions and the service was very competitively priced and always arrived on time. Will continue to use and would highly recommend this service for that part of the world. Just one piece of advice, avoid the cheapest TrakPak service as this is collected by Yodel and if you dont know who Yodel is you will want to avoid them like the plague!!! It is worth paying a bit extra for the next service up to avoid wasting a week trying to have your parcel collected. (even if youre standing outside your door from 6am to 10pm, they will swear they came to collect!)
04/01/16
First time user. Very impressed by pricing and delivery options.
04/01/16
Excellent service.
04/01/16
Very less customer service,there is no direct contact phone number. It took 16 days to deliver my parcel.
04/01/16
The "2 days delivery" became 6 days delivery and tracking shows the driver was in the city but simply put comment was unable to deliver. Therefore kids didnt get their gifts in time for a New Year Eve. I was able to see online (German tracking site) how the post truck avoided recipients area in Germany.and return back to depot. Also Parcel Monkey do not sent reminder to reschedule the delivery it does the contractor and it is in German in this case. Shall I use this service again?
04/01/16
First time user of Parcel Monkey and I was amazed at the low price and overall great service that I received 😊
04/01/16
Good service
04/01/16
Nothing to fault ;)
Well done
04/01/16
Nice and quick service, thanks
04/01/16
My parcel was suppose to be picked up 6 days ago and it hasnt been picked up yet! Not happy
04/01/16
Picked up and arrived on time with accurate tracking
A far superior service to Parcels2go who in my experience make up tracking and loose your parcel.
04/01/16
Excellent 5*****
04/01/16
did not pass on all of my consignments to parcelforce... only one... so only one parcel of two actually collected. Massive inconvenience for me... Had to wait in all day when Im very busy and no other collection arrived! No messages or information passed onto me. Contacted Parcelmonkey and parcel force via Twitter... No reply! Unacceptable!
04/01/16
Very bad customer service. Delivery of parcel failed and its been over 2 months now and still waiting to get parcel back. All they kept saying was we will notify you when we receive it. And would not let me claim for it. DO NOT USE.
04/01/16
Easy to use , never had any problems used these for a couple of years now never had any delivery or collection problems .
A top class service thankyou parcel monkey
04/01/16
Quick and easy to use and book however the closest shop listed on the website was unable to take my parcel . I dont think he knew how to use the machine, then I was told he only gets about 10 pence per parcel collected and looked totally uninterested. i then had to take the parcel to another shop where the whole thing was sorted in 10 seconds. Parcel was delivered quickly so generally happy.
04/01/16
As above - disappointed
04/01/16
Absolutely no problems
04/01/16
Returning to the UK after Cristmas I left an item on the ferry and arranged for collection for 24 hrs express due for pick up on 29th delivery 30th. This was a laptop with considerable monotary value but more importantly had alot of college work which I needed. This was collected on the 29th and it is now the 4th january. Nobody has a clue where it is - i was never tracked and all i get different phone number after different phone number. Im now out of minutes and up to my credit limit having spent £50 on 08 numbers trying to follow up this mess. I cant ring anymore so all I can do is give up. AWFUL EXPERIENCE
04/01/16
great service
04/01/16
Arrived in time for Christmas, 3-4 days as promised!
04/01/16
Excellent Service
04/01/16
It was really easy to use and all options available were made very clear.
04/01/16
When booking was told delivery 3-4 days. Actual delivery took twice as long. Tracking showed conflicting information.
04/01/16
good service
04/01/16
For the second time this Christmas I used ParcelMonkey to ship a present to Ireland and for the second time the courier didnt deliver it to the correct address or even attempt to deliver it to the alternative address specified.
DPD SUCK!
I cannot fault Parcelmonkey for this as the4y got me a good price and changed the collection address when an issue with it was pointed out to them.
04/01/16
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