We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Ive used this company a few times in the last month or so, each time delivery was on time or before estimate,
Excellent service, will definitely use again
26/03/16 by Mrs E Colbert
Very happy with the service! Although being my first time using your service it could of helped being explained what I needed to do.
26/03/16 by KM
it saves having to search numerous web sites and delivers a set of options to choose
26/03/16 by malcv
I chose parcel monkey after reading all of their reviews. I selected 48 hours. First problem is I never received an email with the labels as stated. They said wait an hour. I waited no email. I eventually found them in my account. Printed them off. Waited all day for them to turn up. At 5:15 pm I contacted them and they said they collect up to 6:00 pm. At 6:15 they still hadnt shown. I contacted them again. After a lot of **** chats as they dont have a phone number I rebooked for a second day. They showed up at 5:00 pm. Two days I will never get back! Parcel should have been delivered in 48 hours. Its still in the depot four days gone! rubbish!
26/03/16 by Miche1eedwaed5
Our Response: Dear Customer
Thank you for taking the time to leave a review, with Parcelforce collection services the driver brings a label with them to the collection point and also we send an optional one to your email and address and one can be found on your account homepage, where there is a button located saying print labels.
Sadly we do not employ the collection drivers, we resell the courier services. If they fail to collect we are happy to assist and book the service in for a new collection for as soon as possible. The goods may of been held up over the bank holiday hence the delay. They can collect between 8am and 6pm so we offer drop off services to prevent the issue of waiting in for a driver.
Please do get in touch via Live Chat if you need any further assistance and apologies for the inconvenience caused
Kind regards
James
Delivered on time and in one piece, cant say fairer than that. Pricing is reasonably competitive too.
26/03/16 by Adam
does what it says on the tin
26/03/16 by Customer
Sent a heavy parcel from uk to South Island good price and first class service
26/03/16 by Mr alnwick
If Carlsberg delivered parcels . . . theyd probably be Parcel Monkey.
25/03/16 by anon
Easy drop off. Parcel delivered in given time. Notified by email on progress
25/03/16 by DS. TBW
Simple and easy!
25/03/16 by Lyndsey Harris
Professional and frendly service
25/03/16 by phil s Somerset
Easy to use, no problems
25/03/16 by Customer
Excellent service picked up on time and delivered on time 10 out of 10
25/03/16 by Customer
Monkey deliver
25/03/16 by Customer
Quick and easy job well done thank you
25/03/16 by Frede
very fast delivery including tracking ðŸ‘🻠will definitely use it again!
25/03/16 by Tatjana
Top class service. Will definitely use again.
25/03/16 by Customer Enigma
We cannot speak highly enough of our recent experience in sending three packages to a remote island in Greece which were delivered within six days of being picked up from us in the UK.
24/03/16 by Mark Probyn
48 hours from kent to south west feance in the middle of a field. For half the price of an extra case with Ryanair. Consistently fantastic . Thank you
24/03/16 by Sarah
Really recommend the service you can choose your desired delivery hassle free.
24/03/16 by Costas
Quick, efficient and a great price.
24/03/16 by Alan
Quick delivery and excellent communication.
Will do business with you again.
24/03/16 by Customer: Michael Jegbefjume
Great service parcel collected on day they stated and delivered next day as stated. Many courier companies promise but dont deliver. Parcel Monkey does what it says on the tin!
24/03/16 by Peta Harper
It took me about 4 minutes from input of weight, dimensions and destination, choice of carrier and service to actually printing off the postage note!
Very clear instructions and dashboard made it very easy to follow.
Will be using this service again!
Saved about 40% as well!
24/03/16 by Kenneth Pratt
I want to say superb for DPD because the parcel was delivered to South Africa (from UK) in 2 days!!
However, I found the Parcel Monkey side quite frustrating (in terms of filling out forms, especially when some info/address specifics arent straightforward) and even more so that there is no telephone number to speak to someone. There is an online chat but not the same as talking.
I did miss out a minor detail on form so parcel collection was delayed, but I was only informed about this when I asked the online rep what time my collection would be. I wasted a whole day waiting in when it was never going to happen, and they didnt bother to tell me!
I will use again, but think its easier to do the drop-off option rather than collection.
Parcel Monkey - please also make yourself more "human friendly" by giving us the option to call and speak to someone.
24/03/16 by Robyn
I was very happy for choosing ParcelMonkey. Everything went on smoothly, no problems whatsoever. Excellent communication, I knew what was happening with my parcel at every moment.
24/03/16 by Customer
After an horrendous first attempt to send a parcel to Australia which got lost & then I had to pay again for the privilege of getting it back a month later, we decided to give parcel monkey another chance (with a different carrier) & this time it arrived & was delivered to the correct address within 5days. Why couldnt they do that the first time!
24/03/16 by Sue
Package to Spain was eventually returned after a week. Box was badly damaged that had resulted in a spillage in the box. Compensation does not cover any liquids. In fairness they did refund the courier fee, but again this has taken a week and I had to ask for it.
24/03/16 by Mark H
Very good service, delivered on time and less than half the cost of normal curriers
24/03/16 by Chris
Cant fault the quality of the service - very fast and pain free shipping from UK to Australia. However, the quote jumped up 50% between the initial estimate and final cost. Id already committed to the purchase so I had to pay the extra.
24/03/16 by David --
Great website, in minutes I have managed to find the cheapest and most effective way to send my parcel! I will surely use it again.
24/03/16 by Customer
My favourite courier. Does what it say on the tin
24/03/16 by Kelly Books and Magazines
I have used Parcel Monkey several times to book a collection/delivery by DPD. Always reliable, quick and cheap!
24/03/16 by HA
10/10, easy website, reasonable delivery costs for heavy items from various sources, next day collection, great company!
24/03/16 by Paula Sargeant
Goods were heavily damaged after travelling internationally. I purchased extra cover up to £450. When my goods were received my customer found that £150 worth were damaged. Despite filing a claim, submitting over 7 pictures and proof of my customer refund (that I immediately gave them) - Parcel Monkey decided to say that my quality of packaging was "insufficient"?! I used multiple boxes, packaging foam and peanuts. The majority of my goods werent damaged only because of what I had provided. International sellers and customers beware this company.
24/03/16 by Phil
Our Response: Dear Phil
I am very sorry to see the goods were damaged in transit with the courier, packaging can be a key component in terms of protecting the item from damage. Our claims team will review the damage and advise how to proceed based on the photos provided when making a claim.
If you were unhappy with the outcome please feel free to raise a support ticket and put FAO of management and we will look into this and review it further for you.
Apologies for the inconvenience caused
Kind regards
James
Cannot complain! Did everything I needed from a courier comparison site. Smooth transaction.
24/03/16 by Nick Williams
Used this for the first time and very pleased
24/03/16 by Customer
Would recommend this service, was really easy to set up the collection and arrived on schedule.
24/03/16 by Customer
Absolutely hassle free,great communication throughout,cheaper than the Royal Mail.
23/03/16 by P.M.L
Excellent service
23/03/16 by Customer
