We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,680 reviews.
excellent delivery arrived in less than 2 days would highly recommend
30/01/16
We needed to ship a heavy and relatively large item and it was easy to see what options available out there and to pick the best one. An arrangement of the pick up was also very straight forward. Would definitely use this company again!
30/01/16
Worst delivery provider you will ever come across. Do not use and do not ever give your hard earned money to these people. I paid for a package to be collected from my house for delivery. No one came. They said I had to have FIVE missed collections to get a refund. So I had to schedule it again, where yet again no one collected the parcel, and again, and again. Until inevitably it came to the magical FIVE missed collections where I was allowed to then get a refund. Dont forget that it was five days I had to stay at home all day waiting for this make believe person to pick up my parcel. It then two over two weeks for them to give me a refund! Worst customer service EVER! THEN THEY BLOCKED ME FROM THEIR FACEBOOK SO I CANT LEAVE ANY NEGATIVE REVIEWS FOR THEIR CUSTOMERS TO SEE.
30/01/16
I have used these muppets twice, first time the item (metal and sturdy) was broken, second time they kept failing to pick up which after numerous attempts eventually took weeks to deliver and the final straw was this week when again they apparently made several attempts to pick up the parcel, though outside of the hours that I stated the parcel was available to pick up 09:00-16:00 and I kept getting messages that the parcel wasnt available to pick up at 16:30!!!, really, really stupid.
30/01/16
delighted with all aspect of my contact with the parcel monkey thanks
30/01/16
My parcel was delivered from England to Portugal.
Fast and Safely delivered. Excellent service .
29/01/16
1st time I had used service No information after purchase of the service re address label Had to make my own - nothing offered for me to print off. Not any explanation that driver might have address labels & bar codes Telephone nos requested of me but not printed on collection note / delivery note for driver (123456789 printed in space on label ) Collection instructions either not passed to driver or ignored Parcel was collected & delivered within 48 hours -
29/01/16
Would suggest you actually deliver parcel before asking for a review
29/01/16
I looked online searching for a service to collect a parcel for me from a seller to ship an item to my house. I found the site easy to use with no jargon. Simple process and quick to organise.
I was able to set it all up, pay and then keep checking back for updates on the progress of the delivery right up to it arriving at my door.
No issues at all and the item was delivered in great condition on time.
29/01/16
very fast good and relaible
29/01/16
Absolutely the worst company to get stuff sent by. They didnt deliver my package in the first place, I was in all day. Also, nothing was put through the letter box which meant I was unable to retrieve the package. They didnt have a phone line so it was a ****ing ridiculous excuse for a delivery system.
29/01/16
great quick reliable service
29/01/16
Parcel Monkey its self performed ok, however Parcelforce (the chosen courier) did not. I paid for 24 Hour next day delivery and it took 2 days to turn up. Basically according to the tracking they just left it in their depot overnight. So do i get my money back since they did not deliver as per the contract?
29/01/16
Best service provided.......Will suggest to all, This is the cheap and reliable service.
29/01/16
Brilliant service!
29/01/16
Cheap - fast.
29/01/16
I sent my suitcase (cca 20 kg) from UK to Slovenia, approx: 1800 km and it arrived in just 4 days. Nothing was damaged so i give Parcelmonkey and Parcelforce service 5 stars.
29/01/16
Paid parcel monkey to send my package abroad and selected parcelforce. They collected next day but returned it two days later without explanation . It was exactly as weighed and measured and contained only clothes and books. Parcel monkey will not refund my £30 nor explain why it was returned quoting TS&Cs. I feel cheated and not treated as a customer should be. Will not use either again.
29/01/16
Decent choice of delivery companies. My choice was Parcel Force. The only issue was that you have to wait for an hour or so to receive your labels. And that is not very clear that they are definitely going to be sent to your email or you can just write the recipients address.
29/01/16
Great site to help with different prices from different companies in a very easy to use format.
29/01/16
Delivered quickly and at the best price.
28/01/16
Only problem parcel,delivery said no label required .Then parcel monkey said print label . Driver arrived to pick up parcel with a label.
28/01/16
Great service. ..I wasnthe sure how my package would arrive in the time offered esp at the price offered. But I shouldnt have worried. I was thrilled. Highly recommend using parcel monkey! !
28/01/16
Fast, cheap, efficient...what else?
28/01/16
Shipped a consignment from UK to Portugal using the DPD option.
Collected in a timely manner within the 1 hour slot and was delivered 3 days before the estimated delivery date.
Shipping costs were extremely competitive and the extra insurance cover that I required was very cheap.
Will definitely use again.
28/01/16
However the courier still managed to beak it which is good going as it was made from cast iron.
28/01/16
Picked up by guys who could hardly speak English and didnt understand how to book parcel in. Now it has not arrived at destination
28/01/16
pick up on day stated, delivered uk to aus, in 5 days (including wkend). Fantastic service, only problem was the labels, one for customs in Aus was easy, needed accessible envelope. but one label then had mine and a Berkshire address (the company) which parcel went via, then another label that had Australian address on - didnt know what to do as looked like 3 addresses to go on - luckily pick up man said put Australian address in plastic and presumably head office then put it on front. Other than that fantastic service really cant believe it got there so quickly, would use again with confidence
28/01/16
Had no idea of how to send parcel to Malta. All the quotes look astronomical. Found Parcel Monkey and a reasonable quote. Signed up, easy to follow instructions, parcel collected next day, easy to follow tracking and arrived 6 days later. It did say 4 days delivery but taking into consideration collection day and delivery day guess you could say 4! Would use the again
28/01/16
Easy to use, one stop shop. Good quality service
28/01/16
I USED DPD.
CHEAPEST SERVICE.
IT WAS SUPPOSED TO BE DELIVERED IN 5 DAYS. IT CAME ONE DAY EARLIER.
SUPER RECOMMENDED
28/01/16
Saved us loads - Thanks Guys :)
28/01/16
We had 2 parcels for collection, one from Interlink Express, which was in an Interlink Bag with an Interlink ticket on the bag as well, and the second collection was with Parcel Monkey to be picked up by Yodel, the Yodel driver picked up the Interlink one and left the Yodel one, that was back in November 2015, Yodel have still not returned the wrongly picked up parcel and nothing seems to be happening with getting the parcel back to us.
28/01/16
It was exceptionally quick and easy to use. And having checked other providers much, much better value.
28/01/16
Used parcelforce through them, 2x large parcels over 1.5m sq in total and weighing 27kg. Only £18 across the country 24h delivery. Got to me early morning. Very important with pickups from auction houses as they charge large amounts for late pickups. All contents with no damage. Parcel monkey made it very easy to find this price as I couldnt find it anywhere else.
28/01/16
booked through parcel force , they havent collected, do not call/email back when they say they will. no update given.
28/01/16
Easy to use site with range of options.
28/01/16
Vastly cheaper shipping, easily.
28/01/16
Arrangement and pick up great, picked up Wednesday 13:00 expectation of a Parcel Force 48 hour service was Friday delivery, it was not delivered until the following Monday, Not Happy...
28/01/16
Brilliant to use website, cost and multiple options. Almost as good a service as I provide.. A big thumbs upðŸ‘ðŸ‘ðŸ‘
28/01/16
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