We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
First time i have used parcel monkey, and will surely be the last. Customer service agents are slow to respond, and no contact number so everything is done via message, couriers do not turn up when they should. And international parcels end up destroyed! Very upset with service received. If i could give zero stars i would. I would much rather deal with the post office or other couriers direct than use a third party.
15/05/16 by Kirsty Turner
Package arrived at customers house completely destroyed, clearly been mishandled. All other items had been packed in the same way and arrived fine, but they refused to accept responsibility even though insured. Met all the DPD regulations in regards to packing procedures, but they then pulled out another set of rules that are hidden within the T&C and not advertised on the main pages at all. Why would you ever expect there to be 2 sets of contradicting rules? Got in touch with the CS and tried to resolve it in a friendly amicable way. They were rude, brash and in some cases threatening. Asked to speak with manager on the phone and they couldnt/wouldnt oblige. Eventually appealed to speak directly with DPD, was completely ignored. 3 weeks later (after chasing twice) I finally got a response that they still wouldnt cover it. Almost £200 out of pocket. Feel completely scammed. They are a waste of time. Go direct with the suppliers and avoid all the hassle.
15/05/16 by Lloyd Anderson
2nd time Ive used parcel monkey the only problem is the very late pickup from parcelforce I have used ups in the past who are always early to pick up.having said that the 48 hour service I selected did get delivered within 24!!.
15/05/16 by Customer
Excellant service, easy to book collection and good value.
15/05/16 by SJM
Good site and easy way of sending parcels bypassing Royal Mail. Unfortunately parcel took longer than promised.
15/05/16 by Ms Antonia Delgado
A great price comparison service. Everything went very smoothly and will definitely be using it again
15/05/16 by Ryan Kerr
An excellent service and a very good price
15/05/16 by Mr Peter Ellard
Booked collection Sunday morning Parcel not collected till Monday afternoon Got to Mancester Wednesday Should have just mailed it
15/05/16 by alison atmore
Easy to use website. Covers all types of couriers and services. We simply entered the weight of the parcel, details of delivery, paid on line and dropped the parcel at a local store for collection the next day.
15/05/16 by Mark
I have the worst possibile experience with them. 1) I asked and PAIED for a next day collection of the parcel, they didnt pass on the specified day. 2) We scheduled it in another day, and they arrived the DAY EARLIER!!! 3) They collect the package and they LOST IT FOR 3 WEEKS. 4) After 3 weeks, they sent it back, and made me pay again another shipping. 5)This time the parcel arrives, but it arrives all destroied, with the sound system I had inside, unusable!!! I INSURED MY PARCEL but they closed my claim saying that the package was not sufficient (I wonder IF they ever accepted an insurance claim in their Whole business). All this happened in more than 1 month, and for this reason, I couldnt send back the sound system in time because my 30days warranty just expired THANKS TO THESE THIEFS!! All I wanted was a good service, and my parcel to be in good conditions. I paied for this sh**ty service, my object is broken, I cant anymore use warranty and the insurance I PAID FOR was useless. All of this after messing with collection and LOSING MY PARCEL!!!
15/05/16 by robert
I highly recommend this service.
14/05/16 by AAA
I am very pleased with this company, the collection and delivery were as promissed!
14/05/16 by NICOLETA
Used parcelmonkey because it was the cheapest link-thru to parcelforce 48 for oversized packages. Mine was a large golf bag that just exceeded myhermes limits, who I regularly use, but parcelmonkey got the job done. Thanks
14/05/16 by Customer
Great experience no problems at all
13/05/16 by Gail
Great dervice would use it again
13/05/16 by Christine gonzalez
Package arrived on time - thanks again for excellent service
13/05/16 by E. Keita
Fab service. Would recommend.
13/05/16 by Customer
Excellent pick up and drop off, top stuff😊
13/05/16 by J.Chipping
Delivered next day and tracking updated regularly
13/05/16 by Claire Jones
i am waiting 8am 6pm at my address no one coming another courier. this is a big mistake my i choose parcel monkey time waster time wasters no have any contact number for customer i have 200 parcel a day i dont want more work parcel monkey
13/05/16 by Saima Khan
Didnt know you had to pay extra for saturday delivery. This needs making clear
13/05/16 by Customer
Cost effective , simple, easy to track, easy to guide around website.
Would recommend to any and everyone .
Always refer to Parcel Monkey before posting anything abroad .
13/05/16 by Katie Newman
Collected on Monday, in Dubai by Thursday, excellent!
13/05/16 by Loriana Cester
Fairly easy to operate - not sure if price the best available. With all delivery services so much depends on the individual that turns up at your door. We currently have an excellent Parcelforce man so they get our business.
13/05/16 by Jerry Judd
I booked a same day courier service. This was by far the best price I found, and I couldnt fault the service at all. Very impressed.
13/05/16 by Joe
good service, done what they said they would with no problems.
Used them a few times now always the same service.
13/05/16 by Customer
Excellent service, best courier site Ive used
I recommend parcel monkey
13/05/16 by Daniel barrett
I used this service for the second time, excellent and hassle free
13/05/16 by CustomerDaiApy
l found the company website very easy to use and l think it is good company but the only negative side of it for me it was that when l received the boxes there were a bit too broken and quiet open.. l havent lost anything fortunatly so l will probably use this service again! l would suggested it to use strong cartoon boxes and make sure that all are quiete well closed.
13/05/16 by stefania
Very good service pickup and arrived in Italy ok 👌 fair price. Thankyou
13/05/16 by Customer
Second time Ive used them. Would use again. Fast and reliable.
12/05/16 by Paul
Having used in the past....great. I had a large order a customer needed next day. Ordered a 24 hr service but it was never collected. Contacted parcel monkey who were unwilling to upgrade to a Saturday delivery so I could get my customers goods there on time. If anything goes wrong with this company....be warned, your on your own!!!
12/05/16 by Jon
Id never heard of Parcel Monkey until I Googled cheap shipping services. I had a suitcase-full of clothes to send to Denmark and PM quoted me less than £17 - far less than I expected and it was even collected from my door. It had to packed in a box - the suitcase was not acceptable - and it reached its destination five days later. Excellent service.
12/05/16 by Janet
Fast, reliable and the parcel arrived safe and sound! Just perfect! Many thanks! I will use Parcel Monkey again!
12/05/16 by Ms Kemeny
Excellent service. Will definitely use again.
12/05/16 by Dale Brothers UK Ltd
We have had the majority of orders collected and delivered fine, but when there is an issue (Parcelforce not collecting etc) they are not very helpful in their responses. Eg, "we will rebook the collection for tomorrow" instead of calling the courier to find out what is going on.
12/05/16 by Customer
48 hour parcel force tracked service worked perfectly
12/05/16 by Paul Harris
Parcel arrived safe and sound in Italy on time. Only had a few problems entering an Italian address in the online form.
12/05/16 by Customer
Really happy with all my recent experiences. The site is easy to use and the prices competitive.
Good quick delivery with problem free tracking
12/05/16 by Redmagster
Used this company to send 2 parcels through parcel force. They lost 1 parcel & I am still trying to get my compensation of £200 from them, they are trying their best to get out of paying asking me for proof of collection & when Ive rang parcel force they said proof is on the website of collection times & tracking, sent this to parcel monkey who now asking for it on headed paper! ABSOLUTE JOKE OF A COMPANY stay well clear
12/05/16 by Mrs c cole
