We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Terrible service, item smashed to pieces when delivered, then refused to compensate me for the damage or even collect and return the damaged item. Will not be using again, other companies offer a far better service and actually care about their customers. Never been treated so unacceptably by a company.
23/06/16 by phil
I had a parcel to send to Poland - 6 kilos and small enough to go as a small parcel via Post Office. As it was 6 kilos, it had to be sent via Parcelforce, price £50 and via DPD on Parcel Monkey it was £12.95.
Drop off location was close and convenient, I received two emails from DPD to keep me informed and parcel was delivered within the promised time.
Recommended.
23/06/16 by Timgin
THEY IMPLY IT IS A 24 COLLECTION / DELIVERY SERVICE. IT ISNT. THEY WILL CLAIM IT IS 24 HOUR FROM TIME OF COLLECTION. WEVE BEEN WAITING SEVERAL DAYS FOR COLLECTION NOW. THAT IS NOT 24 HOUR BY ANY DEFINITION. TEMPTED TO GO TO OMBUDSMAN / ADVERTISING AUTHORITY
23/06/16 by Richard John Furze
Our Response: Hello Richard,
By the looks of things there has been a delay in the collection of your item which we will take up with the courier concerned.
This delay in the collection is not directly related to the actions of ParcelMonkey Ltd but we will investigate why this happened with the courier concerned.
Good experience good service on time as well thanks
23/06/16 by Waqas Ahmed
Parcel booked to be collected at a great price. Parcel not collected. Collection rescheduled. Parcel still not collected. Customer not happy. another courier please.
22/06/16 by Melanie Wathen
Our Response: Hi Melanie,
I am sorry to read that your item has not been collected.
Please can you contact us via "live chat" and mention your trustpilot review so one of our agents can look into this issue further for you.
Once again sorry for the collection delay Melanie.
Kind Regards,
Matt
effortless excellent, no fuss, easy to use and guaranteed the best prices. its a no brainer......
22/06/16 by norma
I picked this service because it advertised it could deliver within 2 days on the site. This was not true it was delivered in 5 - 6 days. If I knew that I wouldnt have chosen this service as I needed the delivery within a specific time frame.
22/06/16 by Customer
Our Response: Good morning,
The transit times we display are provided to us by the couriers themselves. I am sorry that there has been a delay in the delivery of your item though.
Kind Regards,
Matt
I quoted a lady based on the quotation on the site when I entered the weight. When I went on to actually book collection and it requested dimensions it transpired the courier wasnt suitable. Only the more expensive ones were.
It also said I didnt need printer. However, once I had booked it requested I print labels!
22/06/16 by Customer
All very good,thanks...
Regards Robert
22/06/16 by Robert Przyborowski
I would recommend this service completely. Very efficient from the pick up of the parcel to the delivery. Cost was very reasonable and the website easy to use. Will definitely use again
22/06/16 by G Davies
Long winded and varied pricing by competitors makes the choice difficult. All within a couple of £s until you look at next day delivery then watch the price alter.
Only wanted a parcel picking up and delivering to me. How difficult is that when you have all the details wrong almost impossible for some Parcel Force you are the tops thank you.
22/06/16 by Customer Terry Perrin
My parcel arrived in France 2 days after despatch, which was exactly as ordered
22/06/16 by Customer
Quick,Safe,Cheap. 10/10
22/06/16 by Wood man.
Unlike other couriers I could send without any problem the 20kg package. All without problems! I recommend.
22/06/16 by Hanna L
Thanks for the quick dispatch, and the tracking system worked really well.
22/06/16 by Ilse
I booked a pick up and international delivery (UK to Canada) on 16th June and got a confirmation mail saying that pick up is arranged on 17th June....paid a premium price (usual price was 20 and paid 40 for a fast and safe service by selecting known provider Courier). yesterday talked to the customer service and they sang the same song...."apologies, this is service providers problem (Courier)"...... wait... did i pay to Courier or Parcel Monkey???? Am still waiting to pick up the parcel as of now (June 22).... hope i will get my parcel...may be this month or next...... Titto Mathew
22/06/16 by Titto Mathew
Our Response: Good morning Titto,
There seems to be an collection problem with DHL for some reason so one of our agents will look into this and clear matters up for you.
On behalf of DHL please accept my personal apologies for this.
Kind Regards,
Matt
Amazing service will be using this website again
22/06/16 by Customer Claire
I was pleased with the service and the price. I was able to book a pickup for the very next day.
There were some technical issues with sending me labels, but the online customer service was very helpful and pointed me in the right direction.
22/06/16 by Customer
Very good service! Efficient and great value. The only problem was the paperwork arrived after the parcel was collected. The driver had to manually do the paperwork. But fantastic service
22/06/16 by Judy Allanson
Perfect service - easy to deal with - great price - recommended!
22/06/16 by Dave Tea
Dont get me wrong, finding a courier and sorting details for the parcel couldnt be easier. But Ive never received the necessary barcode and information. So the parcel I paid for and needed to be sent 2 weeks ago still hasnt gone. After speaking direct to the courier theyve opened a case as it has happened numerous times
22/06/16 by Fay
Our Response: Hi Fay,
I am sorry to read your issue and ask that you contact us via live chat or email so we can look to resolve matter.
Kind Regards,
Matt
Good price for collection and delivered within there time slot
Thanks will use again
22/06/16 by K granger
no Hassel, only problem is having someone available all day in the office for the pick up
22/06/16 by Admiral Service & Maintenance Ltd
Easy to use, parcel sent safely and quickly
21/06/16 by Marie
Very happy with the service, would definitely recommend ????
21/06/16 by Paul Shock
my parcel is lost
21/06/16 by Customer eric
Spedizione arrivata nei tempi previsti, sapevo quasi sempre dove fosse il mio pacco, puntualissimi in tutto.
Grazie mille! Riutilizzerò sicuramente! ????
21/06/16 by Customer Dalila
Attempted delivery, contacted me when reality proved harder than theory so I felt in the loop and knew the risks to my package. Thank you!
21/06/16 by Alexis
Tried several parcel sites without much luck, even visited a couple of places still no luck. Parcel Monkey very good - booked a pick up from home and gave me a price before I booked it. well pleased with the service.
21/06/16 by Keith Mould
Recently lost 2 parcels with Parcel2Go so decided to move. Competative prices and I have my product.
Would recommend up till now
21/06/16 by Mr Matt King
After using parcel monkey to book a delivery with parcel force and paying extra insurance to have the parcel smashed to bits parcel monkey do not want to know and keeps fobbing me off People beware fraudulent company
21/06/16 by Adam John
Good service overall its value for money i would recommend everyones to try them
21/06/16 by Customer
First time using Parcel Monkey,, and wont be the last.. it was easy , and found the best quote, and delivery service.. Sent a parcel to the USA on the Tuesday afternoon,, and it arrived there less than 48 hours later... Would recommend.
21/06/16 by Alyson Gill
Hi Alyson,
Thank you for your first order, its great to read that it wont be your last and that you are going to be recommending us too!!
Arrived exactly as it was told on tracking system
21/06/16 by Customer
Parcel collected on time and delivered in great condition, also on time. Manchester to France in 3 days and the price was good too. Whats not to like?
21/06/16 by Tracey
Quickly found the best price for my oversized parcel, meaning that the recipient for it in 24 hours for less than they thought they were going to pay for 48.
Ill be using Parcel Monkey next time I need to send something.
21/06/16 by Customer
The fist two service were not available, but the third worked OK
21/06/16 by Johny
It got there on time, and all in one piece, and thats the whole point - Thanks!
21/06/16 by JOHN ALEXANDER
If you want to have your stuff delivered internationally, do make sure that your details are correct. Might not get your parcel anyway, see me. It got shipped back despite all my efforts to amend the supposedly wrong address by adding some hyphens between the words as is the custom in Germany. Didnt get it in the end because somebody apparently couldnt reach my phone, although I have not received a single call. Explain to me why you would need to call me if you have a perfectly sensible address and even a person on the phone frantically trying to get their parcel?
21/06/16 by Customer
I shipped a large motorcycle fuel tank to the other end of the country. It was collected fairly early although I was expecting a little earlier, I had to wait in a couple of hours, The collection agent arrived in an unmarked white van in plain clothes and without identification badge but was polite and gave me a pre-printed receipt in exchange for the parcel.
The tracking facility on the website was easy to use and the parcel arrived at its destination within 24 hours. The parcel had to be signed for and a copy of the signature was added to the tracking information, which is a nice touch.
Very pleased with the service.Will use Parcel Monkey again. Thanks.
21/06/16 by Mark S. - East Sussex
