We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Took Too long to collect. Impossible to speak to anyone regarding this
18/05/16 by Lee
easy to use, and well delivered. Just one suggestion - please send a text message with pick up (and delivery) days and time slots.
18/05/16 by Customer
Great service. Just a pity DHL customs in South Africa dont take note of Commercial Invoice attached to parcel and rather request invoice from sender. I wasnt informed that the reciever of the parcel had to pay fees aswel after i the sender paid for the parcel to be sent.
18/05/16 by Customer
I HAVE BEING USING PARCEL MONKEY FOR THE PAST YEAR. PRIOR TO PARCEL MONKEY I WAS USING PARCELFORCE DIRECT. I STILL USE PARCELFORCE THROUGH PARCEL MONKEY, BUT NOW PAY HALF THE PRICE FOR INTERNATIONAL SERVICES. ITS A NO BRAINER...IT HAS ALLOWED MY BUSINESS TO GROW INTERNATIONALLY DUE TO OFFERING OVERSEAS BUYERS MUCH LOWER RATES OF SHIPPING...WELL DONE...
18/05/16 by JESTER68.
Overall the service was great- the only slight problem I had was booking online. If postcodes are not written properly with spaces then the order will not process, so I had to call the help line- the lady was very helpful and friendly!
18/05/16 by Customer
Efficient service and kept up to date, easy and good value. Parcelfore 48 got there in 24, would use again for sales.
18/05/16 by Emma Gregson
I booked to send some documents for a very important interview to Sri Lanka on 11th May 2016. I booked online and only gave me the custom forms to print. The collection guy came next day and then he said I need to print a barcode. SO I try to login to the system and it says the username and password is incorrect. Then I tried to resend the reset password link. The system says they send a link but I never received it. I tried about more than 5 times. However I received emails from Parcel Monkey to say that DPS will come to my home to collect the parcel. There is no customer service and no support at all to gain from anyone. I replied to one of the emails I received from Parcel Money and no reply. This is a rubbish service and I believe you setup this site to rip off people. I felt that my money has been stolen. I am in a process of making a complaint to the trade ombudsmen. I will not recommend this service to anyone.
18/05/16 by Sampath Gamvasam
Reliable quick to use and always dependable
17/05/16 by Customer
None didnt let me know. I had been waiting all day.
17/05/16 by Customer
Broad number of suppliers found. Quick and efficient service
17/05/16 by Lynn Fletcher
Very satisfied with service
17/05/16 by Alan Gibbon
Professional
17/05/16 by Customer
As per title. Booked online yesterday. Paid with CC. Was sent email confirming collection would happen today. Wasted a day waiting for these jokers. Tried using the I need Help function - it doesnt seem to recognise the consigment number on the confirmation mail. Disgusted with this level of service.
17/05/16 by Miguel Bires
Excellent service as always. I have sent stuff all over the UK and Europe, absolutely spot on.have bought from the Internet and p/monkey have never failed. Would not bother with anyone else. Lastly the charges a re always fair and worth every penny. T.L.cornwall.
17/05/16 by Tony lewis
Excellent value for money and the parcel arrived very quickly. My parcel was overweight so I was billed a couple of points extra to account for it. My error not theirs but there was no admin fee or anything, just a simple readjustment. Cant fault them.
17/05/16 by Customer
Tracking was perfect, live chat with an employer was able to answer my questions.. Overall a brilliant service
17/05/16 by Kay
The means to communicate when theres a problem is absolutely useless. 3 days minimum for any means to find out more info or pass info on is dire. PM have cost me over £400 in issues relating to poor communication and inadequate labels which do not carry the necessary info.
17/05/16 by Mark Hart
We received a different, much larger package. We then got charged considerably more for the larger package. Its not been two weeks, and were yet to receive our original package. Parcelmonkey have no record of where it is.
17/05/16 by Sarah
I use more than one shipping agent but on this occassion Parcel Monkey could handle my parcel when others couldnt. The price was very reasonable and the service the courier provided excellent and so PM scores highly. Also they are easier to contact in the event of a problem than some agents. On the down side they always ask for the delivery address tel no which is not always available. Other agents only ask sometimes, depending on which courier and service is chosen, or sometimes an email address will suffice. So if PM meets your needs, the service is excellent (9/10) and I would recommend them. They are professional and even helpful.
17/05/16 by Mr Anthony Pope
Very simple to use, good choice and very quick and helpful
17/05/16 by Oliver
PRICE OF SENDING PARCEL WAS VERY GOOD,
PARCEL PICKED UP AND DELIVERED AS STATED.
WULD USE THIS COMPANY AGAIN.
16/05/16 by Mrs Varney
Bought something on eBay where seller was not willing to arrange delivery
Very easy to book on parcel monkey website - several options provided - cheaper than going direct to courier co
Parcel collected and delivered within promised timescales
Great service - would definitely recommend
16/05/16 by GGGG
Fast ifecant and easy to use
16/05/16 by David
The transaction was user friendly, cost effective and the pick up from the Courier was on time, thanks, will use you again for sure.
Mr Ciccarella
16/05/16 by Mr Ciccarella
Very easy to use and collection and delivery went very smoothly.
16/05/16 by Customer
Very quick service and within budget. Love it. R
16/05/16 by Customer
Perfect..will use again for certain ¡!!!!!!!!!
16/05/16 by bepe
Cant believe how quick they delivered our parcels
16/05/16 by Catherine W
Very easy to use their services.
16/05/16 by C.K.Boarbman
I like to give delivery advice to your drivers: Leave behind the side gate if they are out or Go down the narrow entrance beside the telephone box, or similar, but cannot. The 30 spaces you allow is far too little to give helpful delivery advice to your drivers. I have said this to you twice before in vain incidentally, and it must be easy for your IT guys to increase the space your site allows.
16/05/16 by Trudgian
Had a package to send to Holland. Service coped easily with this request at a reasonable price and with no difficulties
16/05/16 by Mike D
despite being well packed in polystyrene and bubblewrap and an outer cardboard box my life figure arrived today in hundreds of pieces. I cant imagine how they have managed to break it into so many pieces the mind boggles Disgruntled customer
16/05/16 by Ian Roberts
good service good value...
16/05/16 by Paul
Great service, will use again. Maow.
16/05/16 by The Bear
Great. Parcels collected and delivered without hassel.
16/05/16 by R Jones
I was told I had measured it incorrectly and that it was a longer (length) than I stated, which was incorrect. They would provide me no proof and kept going back to the default line saying volumetrics were incorrect. They also charged my card without approval or permission for the excess, before getting in touch to tell me that they were going to. Other than being charged extra, the service was good.
16/05/16 by Jalesh Jal
I booked a Same Day direct delivery service, described as "Your item will be driven directly to the delivery point after collection" - this did not happen. The parcel was taken via multiple drops and arrived 2 hours too late.
16/05/16 by Customer
1st time used and competitively priced. Only gripe is the email with postage label was never received. But all in all good.
16/05/16 by Angela Tucker
This was the first time I have used Parcel Monkey and will be my last. We booked a parcel to be delivered to Jersey, the Parcel Force arrived and collected the parcel on time but as the label provided by Parcel Monkey did not have a barcode the driver could not scan the parcel. If it now nearly two weeks since I have made a claim for a lost parcel and I just keep getting told its getting investigated and that the parcel could not have been collected as its not been scanned. Still waiting for a reply
16/05/16 by Leonard Addison
Seamless transaction. Very cheap. Highly recommended!
15/05/16 by Simon Paul Bobeldijk
