We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
excellent service highly recommended
01/02/16
delivery was 4 days instead of quoted 2-3
01/02/16
Selecting and booking the service was easy, it was good value for money and the collection reminders were helpful. An all round excellent service.
01/02/16
I have used parcel monkey a number of times and i am amazed at the whole experience.
Its simple to use, service is fab and it saves me going to the post office!
Thanks guys, cant recommend you enough!!
01/02/16
excellent service
01/02/16
Good price comparison, easy to arrange for collection and delivery with good access to tracking information.
01/02/16
My parcel arrived on time.
01/02/16
Really worried as some reviews not too good but I would use again .so easy and straight forward . 😀
01/02/16
My box was delivered from UK to Czecg republic in four says even one day before estimated delivery date. Box came to hands safely and price was very nice in comparison with f.e. Royal UK mail.
01/02/16
It was fantastic timing perfect condition many thanks
31/01/16
Really good services very happy customer ....
31/01/16
very cheap price to send 2 large heavy boxes.
the drive turned up on time aso did the parcelsame.
Def use thenlm again
31/01/16
Received parcel within 24 hrs as indicated.
31/01/16
Collection as announced, on time, fast delivery with tracking, affordable price...
31/01/16
Like I said above very good this time! Not like before when I used you, I stayed in waiting for collection of my parcel for two days! Total mess up,
31/01/16
I had to send a 14.5kg parcel, which would have been around £23 with Parcel Force, if Id dropped it off at my local Post Office. Yet with Parcel Monkey, it cost around £12 (again for Parcel Force) and they collected it too!! Ive used them half a dozen times in total and never had an issue. Highly recommended.
31/01/16
Parcel Monkey collected the parcel on time and delivered it, door to door, to New Zealand in 4 days - an excellent service
31/01/16
All in all, a very simple and pain free process. The only niggle I had was that I had to print of labels for the boxes after Id packed my printer away. So unpacked the printer, printed labels, repacked printer. And then the parcel collection person arrived with preprinted stickers which had a bar code and superseded the labels that Id been asked to print.
Minor niggle in an other wise useful service.
31/01/16
Website is very good and easy to use with useful and comprehensive support.
31/01/16
I found the website easy to use and the price of the service very competitive.
The collection and delivery all went ahead without any issues.
I would definitely use Parcel Monkey again.
31/01/16
Delivery was too late - had I known that the stated dates would not be met, I would have used another service which was a few pence more expensive but no doubt more reliable.
31/01/16
Easy to book online. Prompt and efficient collection with email notification and confirmation. Delivered well within the quoted timescale and much cheaper than the price quoted by the Post Office.. An excellent service that I will definitely be using for parcels from now on.
Thank you Parcel Monkey.
31/01/16
Sent a parcel to my daughter in Ohio USA collected prompt 9am Monday even with the adverse weather in the states she received her winter clothes Friday well done many thanks
31/01/16
Really good value. Everything picked up and arrived on time
31/01/16
quick and can be trusted. website very straight forward no hassle to use unlike others.
31/01/16
To be fair , the recipient had neglected to mention a digit in the postal address , which resulted in a " failure to deliver " , however , by supplying the recipients contact number , it should have been a minor issue to resolve , instead it turned into the " hunt for Red October ". Furthermore , x2 emails to ParcelMonkey , have to date , been ignored.
30/01/16
As Always, Parcel Monkey organised the collection of the parcels extremely well. We used DPD this time as they offered delivery in 48 hours. We sent 5 x 30 kg parcels. The recipient a 75 year old gentleman lives in a fairly remote village in southern France, waited in on the day stated for delivery and no one came near the house. He received an email message that two of the parcels had been left at the nearest post office several miles away as no one was home. Two further parcels were left at the post office on the third day and the remaining parcel on the fourth day, with no attempt to deliver to the house. This meant that the elderly gentleman had to ask a friend to spend 2-3 hours travelling with him to the post office and loading the heavy parcels into the car.. We would not have used DPD if we had known that Chronopsst would be involved as we have had similar problems in the past
30/01/16
They have bad companies on there that dont even bother giving your parcel to you been a week and still waiting
30/01/16
Brilliant service, it was parcelforce that let me down by breaking my package
30/01/16
Waited a week for collection eventually I took package to sorting office myself just to get it out of my hall... Poor service .... Wont use again
30/01/16
Excellent easy site and exactly what they promised
30/01/16
Just a brilliant service - 2 parcels to France picked up on Tuesday and arrived there early Friday. And a bargain too
30/01/16
There are parts of Parcel Monkey that feel to me a bit like a scam. Twice I have used them and twice they have failed to arrange collection for my parcel with the courier. The first time I overlooked this based on the price, and the delivery was ultimately successful. This time though, it screwed me as I needed the item delivering urgently. Getting a refund was painful. You cant call them, and so you rely on a dodgy chat room function where the chap on the other end wouldnt offer any explanation and failed to process my refund. Only constant chasing on their online system finally got me my refund, almost a month after I first paid for them to collect it in the first place. Unacceptable - they simply dont appear to care. Avoid.
30/01/16
the service was as it should be, it did what it said on the tin
30/01/16
Good service from first contact, pick up and delivery.
30/01/16
Unable to print label online and Parcel Monkey were unable to regenerate it or provide it by e-mail so collection had to be reschedule causing a 2 day delay.
30/01/16
Good value and hassle free.
30/01/16
Great service all good
30/01/16
Prompt delivery, thanks.
30/01/16
I needed a parcel sending to Germany. A friend recommended Parcel Monkey as a comparison site for couriers. Site was easy to use. Will definitely use again.
30/01/16
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
