We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
Excellent service.
26/06/16 by Mark
cheapest price found and large item sent from UK and arrived at destination in Germany in only a couple of days - wow !! now thats what i call a speedy service
26/06/16 by willr2
Found the website could be easier to use but efficiency of the entire process was impressive with good communication from delivery prospective and predictable follow through
26/06/16 by Clare Oakes
From one happy customer, previously used Parcel2go many many times over the last year or 2, and as usual clicked on to book a collection from ireland, sadly getting silly and outragerous as well as limited options, so searched an alternative for the first time as always previously been happy til now, on searching Parcel Monkey offered what i was looking for as standard and at great cheap affordable prices, so bye bye Parcel2go and hello Parcel Monkey for all my future shipping needs
26/06/16 by IAN
Thank you.you are profesionist company
26/06/16 by Gratiela CiunguCustomer
Had not needed to use a courier service before but found this very straight forward. Had a question the day after I booked courier and had great customer service online. Very quick and efficient. No hesitation using parcel monkey again to source courier.
26/06/16 by D Arkle
Found Yodel much cheaper Your courier- parcel wasnt picked until late afternoon 4.30pm waited most of the morning and afternoon
26/06/16 by vicky longthorp
Like the service of picking up parcel from home without any extra cost. Delivery was well on time. Quite happy.
26/06/16 by Jahid
If next time You will let me know the time that You are coming, not to loos a holl Day, it will Be perfect.
26/06/16 by Ana-Maria Stavaru
Parcel delivered on time cant complain
25/06/16 by Customer
good service, annoying that not all Dpd drop off points/shops were able to accept my larger parcels but it would have been nice to have been warned about this limitation beforehand
25/06/16 by Bidders
Hood qiuck service
25/06/16 by Anna
quick, easy, hassle free!
25/06/16 by coleen butler
Brilliant service
25/06/16 by Customer
Great service and great website so helpful .would love to use again and again and also recommend to everyone .Cheers .
25/06/16 by A adam
Great stuff, cheap and easy.
24/06/16 by Customer
I have used Parcel Monkey 3 or 4 times now and no problems. also found their customer service team very helpful
Def recommend
24/06/16 by Kym McCallum
Very quick service
24/06/16 by Customer
I use parcel monkey regularly they have always collected and delivered on the agreed date. They offer an excellent service and I would not hesitate to reccomend such an excellent firm to any body
24/06/16 by Customer wearing
Good Price. Reasonable delivery time.
24/06/16 by John Murphy
Great prices and options, site well set out and easy to use, great experience!
24/06/16 by Samuel Anderson
Perfect. Highly recommended.
24/06/16 by Aleksandra
easy to use - necessary paperwork is available to print
24/06/16 by Theo
As far as we know it was delivered on time - picked up when they said they would and good price for such a heavy item.
24/06/16 by Caravan Dealer - Suffolk
4 star this time because of the collection delay.
24/06/16 by rceas
Used this site to find best price to send a £200 bicycle from Edinburgh to Kent. Excellent response and easy instructions.Collected and delivered as promised. Will use again.
24/06/16 by Pat
Turned up when they said and delivered on time excellent
24/06/16 by John tataryn
Parcel monkey delivered my parcel and it was so easy to use .
24/06/16 by Robert alexander
I have been waiting for my parcel to be picked up for a week on same day collection.
24/06/16 by Customer
Our Response: Hi,
I am sorry to read that and could you make contact with our support team via email or "live chat" so we can look into this further for you?
Kind Regards,
Matt
An efficient and trouble free service.
24/06/16 by Marian Austin
Service was average to good, after making payment I received message stating that posting labels information will arrive via email within 20 to 30 mins. This information never arrived until the morning of collection 2 hours before package was collected. I sent several requests for this information but did not get any replies.
24/06/16 by Customer
The collection service on 7th June was fabulous but alas! everything has gone horribly wrong and there is zero support from this company, I am totally gutted and extremely disappointed. The parcel I sent to Lusaka arrived in the country on 16th June and since then has not been delivered to its destination. We are all very upset and disappointed because there is no help from Parcel Monkey. I sent a message asking where in Lusaka Zambia my parcel has been delivered to no avail - there are no answers coming. Someone please HELP ME!!!!! I need that parcel delivered or at least tell me it is so I can organize for it to be collected.
23/06/16 by P Chinyoka
Our Response: Dear P Chinyoka,
I am sorry to read that your item has been delayed abroad and a member of our support team will look into this for you. I suspect the delay is due to customs clearance but we will investigate.
Good services and working good as delivered on time.
23/06/16 by Eva Bordan
I had never heard of parcel monkey until the day i booked them! I saved over half the price Royal Mail quoted me for the 2 parcels i sent. Communication was fantastic. Booking was easy and fast and the service was brilliant. Tracking numbers were given so i could track my parcel as soon as it was taken. I will definitely be using this service whenever i need to send a parcel from now on.
23/06/16 by Customer
First of all, the 5 days delivery what they told is fake. We sent two parcels 9 days ago, and its just left their warehouse yesterday (considering their tracking service). Whenever i tried to get answers via their live chat service, every time they promised that they gonna get in contact with the courier, and email to me when the parcels gonna arrive, but it obviously never happened. I DO NOT RECOMMEND PARCEL MONKEY TO ANYONE!
23/06/16 by Gabor
Very happy with the service received. My parcels arrived earlier that I initially anticipated with no damage to my items. I will be happy to use their service in the near future, no need to hassle yourself carrying heavy suitcases anymore.
23/06/16 by Customer_MO
Booked a pick up on 13th June on a 2 day delivery to Ireland. They were scheduled to pick it up on 14th June and didnt. Had to re-book to pick up on 15th of June on same 2 day service. It didnt get to Ireland until Mon 20th June. Wont be using them again. another courier far better. Even the courier they booked mentioned there were having a lot of problems with Parcel Monkey.
23/06/16 by Mark Costello
fully satisfied customer
23/06/16 by Customer
Friendly, professional and efficient customer service. Used many times and have saved a lot of money by doing so. Would wholeheartedly recommend.
23/06/16 by Jak Bowtell
Great price, great service
23/06/16 by derek
