We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
It was the first time for me using this service and everything went fine, really good. Thanks.
18/02/16
I found the whole experience easy and pain free. I had previously sent a parcel by mail to my son but it had come back. In desperation I decided to send again via a courier but they were complicated and expensive. Then I found Parcel Monkey, who made it easy and much cheaper. I was delighted! The parcel arrived as they said it would.
18/02/16
A good and fast business, it took 10days, although was expected even longer, but the most of the days the parcel was in the UK. Overall very happy with everything.
18/02/16
I researched the cheapest way to send a parcel to New Zealand & found Parcel Monkey. I was a little hesitant but I couldnt be happier. Parcel force collected the parcel as arranged on the agreed date & my parcel arrived in New Zealand exactly 5 working days later. What a fantastic service & so much cheaper than if I had sent it directly through Parcel Force. I will definitely use this company again.
18/02/16
Found it impossible to print the required label from the parcel monkey website and eventually had to resort to contacting them for help. Thankfully the reply was prompt and a link sent so that I could access the label, otherwise I would have had no paperwork when the driver arrived.
18/02/16
Great service, would use again
18/02/16
Parcelmonkey gives the best rates to Hong Kong amongst all the similar sites Ive found. The interface is easy to use and instructions are clear. My parcel arrived on time as promised.
18/02/16
Delighted I choose parcel monkey. Prompt delivery, and lots of handy drop off points. I will definitely be using this company again.
18/02/16
shipment was cheap and service was excellent
18/02/16
I asked for the package to be collected from the main pharmacy depot at the hospital where I work, so there was no question that there was someone there at all times from 9-5 on 12th February. When they failed to collect, I received an email from them accepting my request to change the collection day to 15th February!!!! I most certainly did not request an alternative day and was amazed that the parcel hadnt been collected on the day that we had arranged
18/02/16
Excellent service from start to finish
18/02/16
my parcel has been stolen. Poor service.
18/02/16
very good service,came to pick up the parcel the next day
18/02/16
DPD did a great job with next day delivery at a reasonable price.
James Campbell
18/02/16
I have used Parcel Monkey / DPD three times now and the service was perfect, 2-3 working days to the south of France from UK. Couldnt ask for any more!
18/02/16
Paid for 24 hour delivery as the buyer wanted it for the weekend. Dropped off at the local newsagents in the village before 1pm on thursday and the buyer did not get it until Monday. I will not be using Parcel monkey or DPD again I will stick to UPS in future.
18/02/16
cheap, save and fast, what else do you want? Then you
18/02/16
On the website I selected and paid for same-day collection/delivery by Parcel Force and I received the package 3 days later. When I contacted Parcel Force they said I was miss-sold because they would only do 48-hour delivery through Parcel Monkey.
18/02/16
Really good service, great communication and value for money. I will definitely be using them again. Thank you
18/02/16
Despite not knowing Parcel Monkey existed, finding it was a bonus. Using it was really simple, and the results were instant. Excellent Service. Have certainly bookmarked for future usage.
18/02/16
All good
Da
Same day pickup 48hr delivery
18/02/16
Definitely trustworthy
18/02/16
Very easy online service and good prices. Thanks Parcel Monkey. You have a new customer
18/02/16
Used twice in the past few weeks and found the service excellent and printing the labels an excellent addition.
18/02/16
The tracking details are inadequate. Showing out for delivery for 4 days now but not received yet. The worst thing is knowing nothing and cant get in touch. My first and last use of Parcel Monkey.
18/02/16
Couldnt log back in to it when I had paid was saying incorrect email. But after reassurance from someone else the same happened to them, was just worried incase you had to print something off, luckily didnt. lt was picked up on the day and had no problems thank you.
18/02/16
Fast efficient and so East to track the parcel from pick up to delivery at its destination.
17/02/16
No more to say than a great big thank you
17/02/16
This is s great tool for finding best value courier services according to your parcels perameters. Reaĺly easy to use, will definitely use again.
17/02/16
10 hours. You had a whole 10 hours. I waited in my house a whole 10 hours for my parcel to be collected. I could have flown to Florida in that time. It wasnt collected...
17/02/16
Used Parcel Monkey to send a broken phone make to manufacturer in the UAE. They dont even have postcodes in the UAE and the package got there within a week. Very smooth and cost efficient service. Thank you!
17/02/16
Didnt pick up a parcel after x3 re-schedules and same bad attitude each time. They dont care if they provide a bad service. I used them many times before but this time after 6 days of waiting until 6pm for a collection that never turned up I will never use them again.
17/02/16
Disgusting they take your money for express services but only order basic services and just apoligise when item a week late! Even parcelforce confirm they cannot have cheaper prices for exact services!! Do not use!
17/02/16
Parcel was picked up at my door and was delivered within 24 hours good service will use this service again
17/02/16
Best service at the best price. Highly recommended.
17/02/16
Very good service.
17/02/16
Easy to use website and saved a fortune compared with using Parcelforce directly
17/02/16
Collection was a day later than scheduled
17/02/16
Every time I have a parcel or present to send my family across Europe I use Parcel Monkey, its easy to use, its cheaper than the post and its quick, and I can track it. I wouldnt use any other way to send my family presents.
17/02/16
The service is great, easy to use and offers great discounted prices. However, like the website says "any glass object is carried at your own risk" - dont get misunderstood here. The frame I sent arrived in pieces, despite the 15m long bubble wrap I had used to protect it. I give it 4 stars because it does what it says on the tin (for a good price), and I would recommend the service but having said that, beware of fragile items with road carriers.
17/02/16
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