We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,681 reviews.
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02/02/16
Nothing more to say
Post office £50 and 10 days+
Parcel Monkey £15 and 2 days
02/02/16
Excellent service. Good prices, good choice of services, very easy to use
02/02/16
This is an amazing service, and really a bargain!
02/02/16
Everything went smoothly.
02/02/16
The times I have used "Parcel Monkeys Parcel Service" found them to be
Top Class, will continue to use.
02/02/16
I think that says it all
02/02/16
Easy enough to set up an account with a mostly-friendly customer interface - a bit of confusion over the printing of the label. Eventually found the section that says it can take up to an hour for the label to arrive. This in turn meant that I dropped the parcel off at the couriers drop off point just after 3pm and what was supposed to be a 2 day service took 4. Also, the chosen couriers tracking service was abysmal - but that was their responsibilty and not Parcel Monkey. I would definitely use Parcel Monkey again, just choose a different courier.
02/02/16
Pretty good, but it wasnt clear that you have to wait a few minutes before you can print the delivery label.
02/02/16
Could not fault the service, picked up parcel when they said they would and delivered on time. Will definitely use this service again if needed. Thank you very much.
02/02/16
No issues - good service.
02/02/16
Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!111
02/02/16
Package picked up from our home in the UK and delivered to daughter in law in Colorado, United States. Impressed with collection. Unimpressed with length of time it took to deliver. We paid premium prices for 2 - 3 day delivery and it was twice that. However, in saying that, it was a better value than Royal Mail.
01/02/16
Parcel collected on Tuesday and delivered to France on Thursday, quicker than a first class letter in this country!
01/02/16
Excellent service, tracked and delivered on time definitely use again
01/02/16
Much easier and more professional to use than, for example, Inter-parcel.
01/02/16
Easy to compare and find the best service for our needs, then all very simple and efficient thereafter. Everything worked like clockwork.
01/02/16
Everything went exactly as planned!! Great service & will for sure use them again & again. Picked the parcel at the right time, very well tracked & delivered as expected. Thanks
01/02/16
Spent 45 minutes putting the details in and talking to the help line to get it to accept a valid address. Then was told I would have to wait up to an hour for the labels! Totally unacceptable so I cancelled the order and used an alternative Company.
01/02/16
Fast service and easy to use
01/02/16
great service no messing about just good delivery
01/02/16
I would recommend. Went without an issue.
01/02/16
worked well, finding a courier was easy.
01/02/16
They took my order for 2 items for same day collection. 12:00 Tuesday - Order with confirmation of same day pickup 09:50 Thursday - I reported status was still "advised" and not collected. 04:47 Friday - Parcelmonkey responds "Sorry - well get back to you." 15:44 Monday - I complain: No updates! - I expect update within 24H or I will cancel. 15:54 Monday - Parcelmonkey reponds: "Please confirm cancellation" Well, I confirmed the cancellation and is now awaiting my refund.
01/02/16
First time Ive used Parcel Monkey, easy to use and picked up on the day it was booked in for. I went with Parcel Force as the courier. Couldnt believe how much cheaper it was using Parcel monkey for the same service.
01/02/16
Excellent service, very easy to use, website easy enough to navigate, will use again
01/02/16
8 20kg heavy parcels were delivered to the next public delivery point, what is 200m away from my flat. The driver didn´t call nor did I get an email that the parcels were about to come, otherwise I would have been home of course. So I had to carry them myself home!! Really bad experience.
01/02/16
Very simple to arrange the most cost effective delivery service and then arrange collection on the iPhone. If only everything was this easy!
01/02/16
I dont normally participate in reviews but in this instance I am delighted to do so. Website and booking procedure very easy. Price unbeatable. Service Outstanding. Fully tracked parcel. Customer Services easily contacted. My parcel took less than 48 hours UK to Ireland. Nothing but good to say.
01/02/16
1st time of use, would highly recommend, its as the title says "Easy, fast and convenient" thanks!
01/02/16
Very quick and easy
01/02/16
The website is easy and simple and the price was better than the rest. You drop your parcel off at a local store and your all set.
01/02/16
very quick service and much cheaper than the leading delivery services even delivered earlier than stated very good service only reason for 4 stars is slightly damage to one item but nothing major should have wrapped it better
01/02/16
The process went very smooth and my parcel arrived in 2 days!
01/02/16
Great service
01/02/16
Reliable and straightforward service
01/02/16
Could track all the way at each point .Timing was as agreed.wonderful to see time and signed when delivered
01/02/16
The overall service and choices were good. The service is badly let down by the time it took to process the Visa payment. I thought that the system had crashed and luckily checked my email whilst waiting, where I saw a confirmation message arrive. I had already filled in the details on a competitors web site and decided to double check before finalizing that one!
01/02/16
The site brought up some great prices we couldnt find anywhere else. The instructions for preparing the parcel were great and the whole delivery went off without a hitch. Very trustworthy.
Only reservation, shared by many and of which we were aware before starting, is not knowing the pickup time. Just meant we had to plan a day of being around the house.
01/02/16
a good rate for a large item, all went well
01/02/16
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