We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,679 reviews.
After a very competitive quote I was quite nervous about whether the parcel would get collected and delivered on time... Both collection and delivery were on time.
I would happily use again and recommend to others
03/02/16
24 hour delivery chosen and paid for. Parcel not collected, had to contact and get it rebooked. After much discussion that they didnt collect the same day. No refund given for inconvenience or late delivery. Wont use again
03/02/16
Used the website,easy and quick,no hassle.
03/02/16
Did not turn up for collection on agreed day. No contact phone numbers only webchat (which you need to wait for). I will go direct to Parcelforce next time.
03/02/16
I am always skeptical of comparison websites, however Parcel Monkey is unique in that I have never manage to find a better deal anywhere else. There is open communication from date of booking, to picking up and all the couriers I have used in the past have always delivered within the allocated time stated on Parcel Monkey website, even the cheapest of the options. I recommend Parcel Money always as a first stop. First Class Service and bargain prices.
03/02/16
An administrative error caused the parcel to be a day late for collection, other than that, good service and parcel arrived with customer in good time.
03/02/16
Couldnt ask for better, no fuss and 1st class
03/02/16
My Parcel is lost . The customer service is difficult to deal with
03/02/16
I was a bit dubious because I got a much better price for my large heavy parcel going via the Parcel Monkey website rather than direct with the big well known courier website (almost half!). I checked twice that I had filled in the weight and size details correctly but still half expected to be contacted to say there was an error. But no, the parcel was collected and delivered on time (24 hr delivery) and everything was present and correct.
Perfect - will definitely use again!
03/02/16
Lost my parcel worth over £250 and then wormed out of paying me any compensation by throwing a Clause at me saying I had waited too long to open a claim. I thought I was being patient, polite and giving them a chance to sort their mess out. In reality my patience cost me £250+, and has left me severely out of pocket and with one very upset and unhappy customer. I understand parcels go missing, it happens, but to then not pay any compensation is a very poor show. It is only when something goes wrong, you find out what kind of company you are dealing with, an don this occasion I was dealing with a very poor one. Overall a dreadful dreadful experience.
03/02/16
I booked a parcel and was told it would be collected the same day (friday). Then it said I had to contact them - there was a problem! When I eventually got hold of them(there is no phone number!) they told me that they no longer do same day collection (although the website said they did and still says it) So I had no alternative except to rebook of Monday. So waited in all day and guess what they didnt come. So when I tried ti find out what had happened all they would say that there was "a system problem" and would I like to book it for collection on Tuesday. I refused (as I thought there might be another "system problem") so I asked for my money back. I eventually get them to agree - but it takes 5 days to process so we will see. DONT USE THEM is my advice
03/02/16
Parcel Monkey provided the best price I could find, their website was easy to use. As a first timer, understanding the label attaching instructions was a bit tricky, particularly as the barcode label didnt appear straight away in my account but all good in the end. My service was Parcelforce Worldwide and their online updates for the package location were slow and inaccurate. Parcel Monkey however were spot on with their service.
03/02/16
Parcel delivered perfectly by DHL.
My friend just picked the parcel up and got a HEAVY CUSTOM fee. I sent 10kg of goods, nothing expensive (clothing, shoe, wallet, belt, Lemsip, headache tablets etc nothing illegal) but he paid nearly £230 (Dong 7 million).
I will NEVER SEND anything again. The country is corrupted and unreliable.
03/02/16
excellent serivce
03/02/16
I was paranoid at sending a 4 parcel multi drop to one destination put my friend told me to try you. The price was excellent and all arrived in A1 condition.
03/02/16
Had to goto an online chat to request the print off infomation! Very inconvient as said it would be emailed to me and wasnt. Good other than that
03/02/16
So they dont take responsibility of transporting guitar amps and I would understand why but I decided to take the dive anyway and just keep my fingers crossed. I chose Saturday delivery through ParcelForce and the pick-up needed to be before 2pm.
1- Forget 2pm, they picked it up 11am.
2- The amp wasnt wrapped in a carton (which it should ideally or else they wont ship) cuz the seller didnt do that, but the guy still transported it to London the same day.
Excellent service, great experience! Would recommend this to anyone who spends time on eBay and gumtree or just generally anything.
03/02/16
I dropped a parcel for collection 4 days ago and still not collected. And trying to contact parcel monkey is a complete joke. "NEVER DEAL WITH A COMPANY WITH NO PHONE NUMBER" Think they stopped the phoneline because of all the complaints. if I dont receive a refund in the next 48hours I will just constantly email and use there chatroom to I get my money back.
02/02/16
Will be using again!
02/02/16
I have being using the service for the past two years with no problem
02/02/16
Had a 19 kg package to send to Brunei,
Parcel Monkey quoted the best price for air freight, their helpful web site helped me compile the required declaration and proforma invoice required to accompany the parcel.
They emailed me the labels required for me to print and attach.
Ordered Tuesday Evening, parcel collected from my house on Wednesday by Parcel Force, delivered following Monday by DHL in Brunei, Five days as promised ! great!
02/02/16
This is a terrible faceless company with zero customer service. DO NOT USE unless you want your parcels to be stolen. It must be run by monkeys.
02/02/16
Gorgeous champagne bucket sent from UK to Australia, super fast delivery and a v v happy friend received safe delivery of the gift - defo recommend!
02/02/16
This was the first time i has organised a collection of parcel to be picked up and delivered back to me... well happy...very easy to set up...could track parcel at all time and delivered on time.. Very Happy with this service..Thank you Parcel Monkey.
02/02/16
The website was extremely easy to use and very helpful in finding the best price for sending my parcel. Parcel was picked up and delivered no problem and I could track through the website. Would definitely use again.
02/02/16
no problems, hope future deliveries are as smooth
02/02/16
Did what it said
02/02/16
Great experience will use again when needed.
02/02/16
My son has had no email, no phone call or any correspondence to say where the parcel is in Copenhagan! He is still waiting for it!????!!!!!!
02/02/16
this is a great service, website easy to follow, a great price with good service, delivered exactly on day stated would highly recommend and will definately use again........ thank you
02/02/16
Parcelmonkey is just trustworthy.
02/02/16
My parcel to India was collected and delivered in time -- hassle free online service with timely updates from Parcel Monkey and their service partners. Would use again -- dependable international parcel service, highly recommended.
02/02/16
Super easy, no hassle and lots of delivery options to suit need and budget. Highly recommended to all.
02/02/16
The easiest and quickest service ever. A 3rd of the cost of Royal Mail.highly recommended and will definitely use again! A+++
02/02/16
Easy, efficient ang good prices.
02/02/16
smooth service ... excelente
02/02/16
The website could be better programmed, it let me enter my birthday as 31/13/16, for instance. And why do they need my birth date anyway? The label also took about an hour before it was available for printing. But these things aside, Im very pleased with the price and delivery time.
02/02/16
Parcel was collect within time slot. Was received in Singapore days before expected date. AND cheaper than other companies. Both sender and recipient very happy with service. Will use again.
02/02/16
............
02/02/16
Nothing more to say
Post office £50 and 10 days+
Parcel Monkey £15 and 2 days
02/02/16
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