We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,679 reviews.
Excellent service, picked up in Chester delivered to a small village in Bulgaria. The DHL tracking and delivery service is top class.
05/02/16
all ok, fast delivery, no problems
05/02/16
Never used this service before ,and had a few issues when doing application to send parcel.Contacted the online chat and the lady was really helpful,and made it a simple transition from one carrier to another.
05/02/16
I was a little hesitant to start with as it was the cheapest option which doesnt always get you the best service but it was super fast and efficient so Id definitely recommend it!
04/02/16
Loved the ease of the website. The collection and delivery were trackable from the moment I booked. Would certainly recommend!
04/02/16
Does what it says on the tin !!!!!
04/02/16
Great website offering low price postal services, easy to follow and purchase. Should offer more payment option such as paypal for sellers, amazon payment for quick checkout. Otherwise all good and highly recommended.
04/02/16
I sent a parcel to South Africa to my family for Xmas. I sent it on the 19th of December and they received it a month later. Do I need to say more? Ah yes, I had bought the special express service that is supposed to take 3 working days. Thanks Parcel Monkey, brilliant service! And during all that time, no answer to my emails except that I need to use their track system. Nobody offered to pay me back for that terrible service.
04/02/16
Really simple to do and a perfect service too. Will definitely use again.
04/02/16
excellent service with good price
04/02/16
item arrived in France with no problems, good
04/02/16
great service.............
04/02/16
Hidden/hard to find contact area on site. People who respond, dont pay attention to the query. Sill waiting on a reply - it times out after 7 days and the query is shut, thats how they resolve things..... Overall a poor experience.
04/02/16
Appreciate the way the item is handled and delivered on time. I would definitely refer this company.
04/02/16
Parcel Monkey website is easy to use and gives you good choice for transport services.
It was easy to book all packages to different locations (Poland and Italy).
I had a problem with DPD who mixed up my orders and misplaced one package, but after I contacted Parcel Monkey, the package was delivered the next day.
04/02/16
Good first experience of using this web site will use again.
04/02/16
Quick, reliable and cost effective.
04/02/16
From pickup to delivery excellent via Parcelforce would definitely use again
04/02/16
Good service almost missed the first pick up day as never heard the door
04/02/16
It is not possible to edit a parcel after been booked (before payment), so in case you do not remember the dimensions you have to make it again. When I want a quote I dont want to insert all the informations but just those needed for calculating the final price. Sometimes the instructions for the carrier is poor and not clear.
04/02/16
If I had a choice of a "0" rating I would have chosen that. This is the most disgusting company I have even deal with. First of all, they didnt turn up for collection and only 10 days later another collection was confirmed. And this is right before Christmas so I was critically important to have two my parcels delivered on time. 15 January- one of my parcels receiver send me a message that he didnt receive anything. Contacting this company was and is a nightmare!!! So it is February now and all I received back is two messages saying that they are working on it and trying to figure out where the parcel is!!!!! Parcel number 2, the tracking show that it was delivered on time. I was happy about that....until today. Ive opened my mail box and guess what I have found? I found an email saying that my parcel has been disposed of! I have no words to describe how angry I am, all this time thinking that it has been delivered. Did i mention that parcels worth £140 each plus £45 for postage they charge me. RUN AWAY PEOPLE. Dont waste your money and time!!!
04/02/16
i always use parcel monkey, the service is second to none!
thankyou parcel monkey!
04/02/16
Perfect service and Parcel Force driver always very friendly. Great service. Good to see same driver doing a long time good job.
04/02/16
Excellent service at a great price.
04/02/16
Parcel picked up on time, delivered on time. Good price.
04/02/16
top service and fast
03/02/16
Really good will use again
03/02/16
Picked up from home so no need to queue at PO and cheaper than going direct to Parcelforce
03/02/16
Easy to use, not expensive & delivered as promised. Will definitely use them again if necessary.
03/02/16
Easy from booking on line to pick up to delivery.
03/02/16
Excellent service from pick up to delivery . Great communication. Fast and efficient. Many thanks.
03/02/16
Website is very user friendly and easy to navigate. Will use again in the future. All in all very happy with the service
03/02/16
I used Parcelmonkey for a very long time until the item I sent got damaged. Even paying additionally for insurance cover doesnt mean you will get a full amount! I dont trust them any more after they refused to pay out a full insurance amount I paid by booking. Dont be fooled, you wont get a full cover if something goes wrong! I use other couriers and they had no problem with paying a FULL amount of cover when the parcel got lost or damaged, not partial amount. Thats why I wont use them again. Very disappointed!
03/02/16
excellent service fast and really helpful customer services.thankyou parcel ðŸµ
03/02/16
Parcel Monkey provided a very efficient and VFM service. Checked out booking direct with Parcelforce but they wanted twice as much for the same thing!
03/02/16
Good rate, easy to use, courier delivered as promised. Couldnt be more pleased
03/02/16
Kept both sender and recipient informed when delivery issue occurred.
Overall prices are not the cheapest in the market and insurance prices are quite a hike on top of delivery.
03/02/16
It was easy to book, not expensive, they came the next day and delivered the items quickly to their destination - no problem
03/02/16
I needed to ship a heavy, bulky birthday present for my son to the South of France. Came across Parcel Monkey on a web search, and was quoted £13 for a Parcelforce service, including pick-up from my address and tracking enroute.
Absolutely no complaints, delivery arrived ahead of schedule and intact.
Would thoroughly recommend without reservation.
03/02/16
100%i would use them as I have in the past
03/02/16
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