We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,023 reviews.
I found the service easy to use, and very straightforward, much easier than some couriers.. Very pleased with it.
02/07/16 by Keith --
Quick, efficient, secure and cheap
02/07/16 by Spanish-londoner
Didnt have my choice of carrier initially offered (DPD) once I entered details, although I know they also offer the service. However Parcelforce are good quality and I accepted that choice from the final shortlist.
02/07/16 by GB Music
Excellent services.
02/07/16 by Mumtaz
Have used Parcel Monkey several times to send parcels abroad, always got there safely and quickly. No hesitation in recommending
02/07/16 by Angela Smith
THEY DID EVERYTHING THEY SAID AND IT WAS EASY PROCESS.
01/07/16 by SHANLY
QUICK COLLECTION AND DELIVERY AS DISCRIBED
01/07/16 by Customer
My parcels go missing on there behalf they are to blame then they try to turn the blame back on you and will not give no compensation even thoght there insured for your lost parcels disgusting company and need to be shut down braking the law
01/07/16 by Ian
Our Response: Dear Ian
Sorry to hear about your issue with a lost item. Without knowing your order number all I can advise is to open a support ticket or Live Chat on your Parcel Monkey account. We can then assist you further in locating this item and find out if we can help you further with regards to a Claim
Sadly we do not courier the goods ourselves, so please get in touch so we can work with the courier to get a solution for you
Kind regards
James
Appaling company who lose parcels make false claims and deliver to address that dont even exist then to top it of refuse to reimburse my parcel and delivery costs absolute joke with people who do not care about there customer AVOID COMPANY AT ALL COSTS!!!
01/07/16 by Teresa Nadin
Our Response: Dear Teresa
Sorry to hear about your issue, we do not handle the parcels so we would not of lost the item, however please contact us via your Parcel Monkey account so we can get in touch with the couriers who handle this. We can then look into how we can help you further, apologies for the inconvenience caused
Kind regards
James
Disgraceful company when comes to compasation. Item was lost , even though they asked you too pay an extra fee for compensation and did not compensate me. After 2 months of "investigation" they conclude that I am not entitle to compensation, even though when you book the service a quick yellow message pops and ask you to ckeck if it is on compasation list. My item was liable to compensation if it was under £250 , which was. Today a got a "copy and pass" message full of apologise but NO COMPENSATION. I wonder how did they get some good review. Possible from someone that havent had use or have had problems. Not person to talk to just a loads of online messages exchange. If you want to loose money if your item is lost, just go ahead and use it.
01/07/16 by Marcia Munhoz
Our Response: Dear Marcia
I am very sorry to hear about your issue, please raise a support ticket and put FAO Manager so they can look into this and see why the claims team were not able to help and to review your case. We help thousands of customers save money on their shipping so have a huge collection of reviews left by them, so I am sorry to see you had an issue with the courier you chose regarding damage.
We look forward to hearing from you, and once again apologies for the inconvenience caused
Kind regards
James
Ive payd for an insurance, I ask4 timesd where my parcels are and they didnt answer me back. Bad experience.
01/07/16 by Elisabetta Lupi
Our Response: Dear Customer
I am sorry to hear about your issue, I can see our support team have opened a ticket on your Parcel Monkey account about advising about your parcel. Please log in and respond and they will be able to help or open a Live Chat so the team can assist.
Kind regards
James
Excellent service - easy to use and very happy with results - Highly recommended and will definitely use again!
01/07/16 by Jon (Eastbourne)
Sent parcel uk to Netherlands parcel force international priority for a fraction of what it would have cost me directly from Royal Mail website or post office . Booking with parcel monkey was straight forward and service was as advertised . This is about 6 th time used them always good no problems .
Carl
01/07/16 by Carl
Despite paying a premium, Parcel Force took 5 hours to pick up on Friday and the parcel wasnt delivered until the following Tuesday. Note, the courier said that they tried to deliver Monday and had to take back to the depot, however, the recipient that they could not understand why as there were personnel on site at the time.
01/07/16 by C Ellaby
Used first time and experience has been brillant
01/07/16 by Stuart
Thank you parcel monkey & dpd
01/07/16 by Mahmood
Parcels from Edinburgh (Scotland) to Gdynia (Poland). Pick up on time by courier (DPD) & Delivered as expected on time with no problems. Parcels tracked all the way. Excellent service at a good price.
01/07/16 by K Ogilvy
Really easy service to use and very convenient! Also a lot cheaper than many of the other comparison companies and couriers direct! Will definitely use again!
01/07/16 by Gareth
Excelent experience, great value, good services.
01/07/16 by Narcis
very helpful
01/07/16 by richard
Picked up on time delivered on time.
01/07/16 by Customer carl
I never knew this existed This has made my life a lot easier when it comes to sending parcels. Door to door no more messing around trying to get the items to the post office. No more waiting in cues everything is done on line when you open an account.
The only thing i would like is a time slot or a txt message service to say your driver is on his way.
01/07/16 by Mr DLM
Very efficient, but wish the tracking was more informative. Would liked to have known when my parcel was in the air flying.
01/07/16 by CustomerTracy
one of worst company poor customer service no phone support, online support very slow, dont refund for returned parcel since it was their fault, thinking now should think about their name first before using them parcel MONKY
01/07/16 by nida
Our Response: Dear Nida
Sorry to hear about your issue, as we do not handle the goods we would need to look into why this was returned by the courier. Live Chat and email support need the details to be provided back from the carrier, hence we use online customer support rather than putting customers on hold during lengthy phone calls.
Apologies for the inconvenience caused
Kind regards
James
My parcel was collected when they said it would and delivered the same day. Very pleased with the service. I would recommend this company and use it again
30/06/16 by Customer
Its a no brainer just book with them
30/06/16 by Customer
We are a small business, shipping samples but not sending enough goods to want to go all out and sign a contract with a courier company. Parcel monkey is PERFECT for us; small stuff, huge stuff, national and international... We use it all the time and have never been let down at all. Personally I find the service absolutely great. ( And we are living/ working in the absolute sticks... The service is still great. Quality couriers like DPD, DHL and Parcelforce are available through the website... It shows.)
30/06/16 by Dana Baker
Sent a 7kg parcel to Rochdale from Chelmsford. This was the first time Id used Parcel Monkey. Its a quick and simple service and cost around 40% less than Parcelforce. Its easy to track and arrived on the next working day. Cant really ask for more.
30/06/16 by Paul
Parcel monkey is so easy use, straight forward and reliable.
30/06/16 by Lisa
A truly excellent experience. Collected on time delivered on time. You can track its progress and its so reasonably priced.
Will use again.
30/06/16 by David
I had my reservations at first because of the price, I thought whats the catch but the catch is there is no catch. I sent one box of 7.2kg and another a few days later at 12.3kg to the Czech Republic. Both boxes arrived in the 3 days the monkey quoted. The only hold up was the operator in the post office who couldnt work the computer to check the parcel in! But once she overcame her incompetence it was all plane sailing. Nothing was damaged, nothing went missing, all was trackable what more could you ask for.
Long live the parcel monkey.
30/06/16 by Lord Paul
No nonsense and good value for money
30/06/16 by Customer
This was my first time using this service and l would strongly recommend them. First class & very easy to use as l had 5 parcels to send. Well Done, Parcel Monkey.
30/06/16 by Ronnie Gregory
Good straight forward service
30/06/16 by Anthony
Had an issue with interparcel as had to make a claim to which they denied at first and then accepted fault and processed a refund
Should of been resolved first time
30/06/16 by Customer
First off all my order gone missing. What I mean is not visible on dashboard and cant print label. After contacted customers service label sent on email. Secondly cant trace parcel and when. Contacted customers service been promised to receive emai with update about parcel Is sent. Never received any email any feedback. Assume parcel lost in transit as can prove was delivered. Got all chat transcription. staff poorly trained, and arrogant. Very unhelpful. Lesson learned. No more parcel monkey for me. thanks to a bad service managed to find better parcel carrier middle man and much more happier. Bye bye parcelmonkey.
30/06/16 by S Krasnozon
Our Response: Dear Customer,
When you place an order under your email address on your account will appear a label, unless there is an error message, This is also emailed direct to your account when you place an order. The PM order number is used to track the item, and if not our support team can help on Live Chat from 8am to 9pm weekdays. I have checked your account and no email messages have been sent to our team from you and we have reviewed the Live Chat and the agent was polite and dealt with your enquiry.
Kind regards
James
Booked it, paid for it, dropped it off, delivery was faster than expected - exactly what it said on the box!
30/06/16 by Customer
Made a booking. Got told my payment didnt work but it did. Courier fetched package and had two tracking number. No one could tell me which was the correct one. Parcel was next day delivery. Parcel arrived 4 days later
30/06/16 by Customer not returning
Our Response: Dear Customer
I am sorry to hear of this confusion, when you placed the order you would of received an order confirmation to show the goods are on the system, to be collected and that payment had been received. Our Live Chat team are on hand to help from 8am to 9pm weekdays should you need any help confirming this or have an issue.
Apologies for the delay in the final delivery
Kind regards
James
Excellent service
30/06/16 by Sadik Ahmed
No problems - parcel picked up by Parcelforce - arrived in Florida to a happy customer three days later!
30/06/16 by Mike Paget
