We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Sent a package from UK to Italy. UK side was super smooth, prompt pickup, good communication, excellent tracking info. Only slight glitch was that Italian courier (BRT) was a bit slow to deliver.
24/02/16
A good service that does what it says on the tin, well done and thanks.
24/02/16
had to send a 4kg parcel to Austria and found the best price via Parcel Monkey. Easy to use website and good service.
24/02/16
Great comparison meant I got the best price, then good communication when the delivery address was queried, so I cant fault the service.
Much better and easier than approaching couriers direct.
24/02/16
Parcel Monkey are a shambles.They accepted my order to Luxembourg but failed to send a shipping label. It turned out the standard L-XXXX postcode format didnt work in their system, but there is no notification to tell you that. The agent said the next day she re-entered the order and I still didnt get the label and missed another day. Then at 9 AM this morning, they say the earliest they can collect - from Central London is TOMORROW!
24/02/16
The website said 2 days to deliver my parcel. In the end it took over 6 days.
24/02/16
Really easy to place an order for multiple packages, and more flexible in regards to size / weight than a lot of their competitors. Will use Parcel Monkey for all my deliveries going forward.
24/02/16
Great value shipping options and always extremely prompt customer repsonse. Cant fault them!
24/02/16
please contact me regards compensation for these damaged goods
24/02/16
Last year, I paid for a large parcel to be shipped to Scotland. It vanished despite tracking. Clearly stolen but no help from Parcel Monkey. Just emails saying sorry, go through our extremely convoluted claim process designed carefully to put you off bothering. Left it a year, tried again. Bad move. Booked a service off their website, parcel to Canaries. Paid and parcel collected. Some considerable time later, message saying that they cant deliver unless I pay more money! Told them it was their problem and they should get it delivered. Zero response to that. Buyer in Canaries now wants to cancel. Message back to Monkey and same response, cant deliver. Totally disgraceful behaviour so its litigation time, sadly.
24/02/16
Couldnt be better: easy to use site, all the various options for parcel services there in front of you to choose. The price seemed very competitive (I thought Parcel Force would have been much more expensive). Pick up delivery just as said. Will definitely use again.
24/02/16
Took parcel to local pick-up. Collected and delivered in good time. On this basis, excellent service.
24/02/16
Lost parcel of contents worth over £100 I allowed a couple of weeks extra for parcel to arrive as it fell over the Christmas period, after a month of chasing and never receiving an answer. Finally got told the parcel was lost and I cant claim as it falls outside the T&Cs Cannot speak with anyone, its all done over IM. Finally received money back for initial postage but PM couldnt even tell me who the courier was. I enden up with a disappointed family in OZ with no gifts received. Rude, pathetic, appauling service!!!
24/02/16
Everything arrived safely and perfectly on time with no issues.
Thank You Parcel Monkey, excellent job.
24/02/16
After having my parcel held to ransom by Hermes through no fault of my own I can fill recommend parcel monkey to arrange delivery and collection on time and for very competitive prices. ðŸ‘ðŸ¼ðŸ‘ðŸ¼
24/02/16
– no reservations, I would recommend this company to anyone.
23/02/16
Did exactly what was advertised.
23/02/16
Ive sent a parcel to Romania and after 3 weeks I still got no answer, no tracking or anything ... The parcel was supposed to arrive at the destination in 6-8 days and they say you can track the parcel but the only information available was that the parcel left UK on the 09.02.2016
23/02/16
outstanding
23/02/16
Great service, booking clear and easy, would definitely recommend it!
23/02/16
Thank you guys Quality Service again 5 Stars
23/02/16
Parcel Monkey is great! Good prices etc.
Parcel Force International tracking sucks!
Despite many phone calls they never seem to know where the parcel is and the tracking rarely matches the reality.
23/02/16
I had no problems dealing with Parcel Monkey, great service and communication, would recommend to company to friends.
23/02/16
I had sent 2 parcels this week, 1 by parcel monkey for which I cant fault the service I received, the other was sent by parcels2go they failed to collect 3 times after a week Im still trying to get a refund. DO YOURSELF A FAVOUR FOR HASSLE FREE DELIVERY OR COLLECTION USE THE PROFESSIONALS USE PARCEL MONKEY !!!!!
23/02/16
Parcel picked up around mid-day on the due day for collection. I was given a tracking number through which I was able to track progress and see regular updates. The parcel was delivered at my door in 6 days. Pretty good services from SW England to rural BC, Canada! Very happy with the service received. Thank you.
23/02/16
I am really satisfied with the overall service. My parcel collected on 16/02/2016 and delivered to the destination in Italy on 19/02/2016
23/02/16
The crate was due to be collected on Wednesday and when the driver arrived he insisted the crate opened so he could inspect the contents. Upon doing so he declared the gearbox had oil on it and would need cleaning which we did immediately ready for collection the next day. I was called twice the next day to confirm collection but it never took place as the courier had taken it upon himself to mark the collection as having paperwork missing which was nothing short of a lie as he had not returned to make the collection. Moreover he had cancelled the collection altogether. It took me a great deal of time to convince the courier that this was their issue to resolve and not mine. No one called me to advise that the collection had been cancelled it was only because I chased them that this came to light. In fairness to the courriers, once I had escalated the issue,and got to speak with a manager things moved forward quickly and the collection took place on Friday afternoon.
23/02/16
Have used this service many times for large parcels and Ive never been let down yet, keep up great work
23/02/16
They kept me really informed, collection and delivery was as expected.
23/02/16
Very prompt delivery. Good price. Definitely will use again.
23/02/16
Our 3 parcels were collected at approximately 4 PM on Wednesday the 17th February and delivered on Monday AM the 22nd February in perfect condition.
The drivers/delivery staff were courteous and efficient.
Our only complaint is that we were informed that we would be given a 1 hour delivery slot for collection, this did not happen, and as a result we waited in all day for the collection
23/02/16
first time of using, found it hassle free and easy to use
no problems here
23/02/16
Had to send something from UK to French Alps. Thought this would be a costly exercise but Parcel Monkey offered a reasonable price. I thought this would lead to a poor service but need not have worried. Got a 5 star service for a 2 star price. Brilliant!
23/02/16
Shall use this service again.
23/02/16
Easy to use and helpful quick response with any question.
23/02/16
They didnt pick the parcels on time. However, the parcels delivered to the given address very quickly; in 3 working days, even before the deadline. So, its a very good company and according to that and very cheap according
compared with the other companies. I am so happy with them and strongly recommend it.
23/02/16
Very quick and easy to use with good prices. Thank you
23/02/16
Excellent and will continue using :)
23/02/16
Parcels were picked up on time, delivered on time and in good condition. Tracking works well. Im very pleased with these guys and have already recommended to several of my friends.
23/02/16
My first time using a courier and although I took the parcel to the pick-up place on a Sunday in London, it reached its destination in Manchester by 12 noon on Monday - super fast - thanks.
23/02/16
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
