We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
Excellent service no reservations & would definitely recommend.
08/02/16
Professional and efficient from booking to delivery. Everything intact. Amazing and straight forward service. No hassle.
08/02/16
It was great! Will use again and again.
08/02/16
Pleased with the service-used ParcelForce. It was competitive and reliable through ParcelMonkey
08/02/16
My parcel was picked up on Tuesday and delivered on Friday! Im SO impressed! I will happily use Parcel Monkey again!
08/02/16
Couldnt have been better. Excellent range of services available for our large and heavy parcel destined for the alpes. Early collection and prompt delivery. Will use again.
08/02/16
Swift and accurate
08/02/16
I specifically chose to use ParcelMonkey as they promised a 3-5 day delivery time. However, that was over a week ago and I am still waiting for the delivery. Added to that, that tracking service is next to useless. Very unsatisfactory.
08/02/16
When I tried to cancel my booking I was unable to logon and unable to reset my password (link didnt work). these people are conmen
08/02/16
This service is easy, quick,reliable and inexpensive. I would recommend this service too anyone and will use again and again.
08/02/16
Easy to use site - made process very quick and smooth
08/02/16
no problem cheap speedy deliver uk to france
08/02/16
i would of liked to know if am or pm as had to miss. an appointment on the day it was picked up
08/02/16
SERVICE WAS GOOD COLLECTED ON TIME BUT THE COURIER DRIVER REFUSED TO SIGN THE COLLECTION FORM
08/02/16
Excellent service
08/02/16
Very good service, will definitely use again. Only criticism would be that an estimated time of pick up would be helpful
08/02/16
I looked around at some websites after learning how expensive it would be to ship my parcel to the US with Royal Mail. Parcel Monkey was by far the cheapest option. They kept me updated along the way, the parcel was picked up within 2 hours of me making the order, and it arrived in the US within 5 days. Very happy customer!
08/02/16
Collected and delivered parcel on time
08/02/16
Clear consice and simple to use. Would definitely recommend
08/02/16
Booked for same day collection, did not come to collect parcel. We had to contact ParcelMonkey to change collection. We should have been told that same day collection was not possible.
08/02/16
I booked a large letter delivery to Barbados for next day collection. It got to about 3pm the next day so I thought Id check online to see what time it would be collected. There was an error message on my account. "Problem, please contact Parcel Monkey". Firstly, I wouldnt have known there was a problem had I not decided to check for myself. When I got onto online chat (pretty quickly) I was informed that the system, nor the advisor could confirm the address I was senting to. I found it using Google with one click. It was a very straightforward address in Barbados. The advisor apologised but could not then confirm a pick up that day. I had wasted a whole day by then, plus I wouldnt have been informed!! I cancelled the booking and asked for a refund. I booked a collection with a well-known, reputable courier service who collected the same day. When I got into work this morning, I found an email from Parcel Monkey telling me to go to my account for further information. There it stated that the measurements I had entered for my large letter were not accepted by the system as they were not whole numbers. What a load of bull! Never again.
08/02/16
Great service, would highly recommend this company to anyone!
08/02/16
Very disappointed parcel was not collected after the person having the parcel collected stayed at home all day waiting and could not stay in he next day so I lost an important purchase!!! The chat line person was helpful but I would not use this service again have used other couriers and had no problems!!!
08/02/16
Easy to book on line and at good prices. Much better than TNT who I tried to use for the same parcel.
08/02/16
LARGE 15KG PARCEL BOOKED COLLECTED AND DELIVERED EXACTLY AS EXPECTED, VERY PLEASED THANKS........
08/02/16
When I was sent an email regarding an additional charge, I was confused. I had used the measurements given on the parcel force box and had taken my parcel to the post office to be weighed. When I queried this, I was told the dimensions were incorrect. I got the recipient to double check the parcel they had received. They matched the dimensions that I entered. Still no resolution.
08/02/16
Much cheaper than Royal Mail
08/02/16
I purchased a delivery service including additional insurance cover to have a consignment of engine spares worth £345.00 collected from me in York and delivered to Florida. Parcel Monkey lost the package and have refused to pay out any compensation under the insurance cover I purchased because they claim I did not report the loss within 5 days of the consignment being shipped but the anticipated delivery time of the consignment was 3 to 6 days, longer than the window of opportunity to report the loss! This impossible situation must surely constitute an unfair term of contract? I have tried for months to resolve the matter only to be repeatedly fobbed off, frustrated I sent a letter before court action which resulted in yet another unsympathetic refusal. The next move will be a money claim online via the small claims court. Parcel Monkeys stance is immoral and unjust. Parcel Monkey have no phone number and make it extremely difficult to communicate with them, a sure sign of a dodgy outfit. They have a plethora of complaints against them online and are clearly operating in a manner that constitutes sharp practice and possibly even illegally? If the parcel delivery sector was independently regulated this situation would be investigated as the way this company are doing business is truly shocking with no regard for their customers when things dont go to plan. My advice is DO NOT USE PARCEL MONKEY!!! Kind regards, Steve Perks
08/02/16
4-5 days estimated for parcel to Singapore and delivered as promised. Tracking very clear and regularly updated to point of delivery. Very happy with service.
07/02/16
An excellent and efficient service and very speedy delivery.
07/02/16
The package was not delivered on time as requested. Also it went to the wrong country, and is still not delivered.
07/02/16
Trustworthy pickup on time and drop of will be use u again
07/02/16
Great service , great price although I did pay for 24hr delivery and what I got was 48hr !
07/02/16
I used this service to post some tools to my brother in New Zealand, I had my reservations as the price was a lot lower than using some of the same services directly but the package was collected within 18 hours of booking the service and the package was delivered within a week.
Will be using the service again.
07/02/16
There were no advice to limit the customs "contents" to 30 characters, I found out by trial and error!
Totally frustrated that the "Tracking" facility did not work for me, despite the screen message saying TRACKING, there was no feed back as to the progress. The FAQs was of no use, and there was no telephone help. Email live chat was in office hours only. Being a first time user, I was obviously doing something wrong, as tracking your parcel is a basic requirement .Other than these 2 problems the house collection was good and the parcel arrived in 5 days in good condition. I have just my 2nd parcel to N.Z.
07/02/16
great, very easy to use
07/02/16
Hi, I took the parcel to the shop on the Monday midday and it was delivered on the Wednesday morning @ 08.58. A quick and organised delivery, for a very low charge. Thank you so much. I highly recommend and will use this company again.
07/02/16
I booked the delivery online. Took it to the local shop on Sunday. Delivery was fast.
07/02/16
Cant fault the service we received. Website was easy to use and parcel was booked in using DPD courier service. Everything was very straight forward, parcel collected next day and arrived with our customer in UAE within a few days.
07/02/16
First time using parcel monkey and would definitely use again.One observation parcelforce were the courier was not given a time range for collection or delivery would have been helpful.Parcels were delivered next day which was the main thing.
07/02/16
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