We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
All in all very helpful and well organised although I had a slight problem on the websites as I got confused with the zip code to where I was sending my parcel to ! But a quick chat to support sorted it . 😊
So I can say I will be using this site again in the future .
Thx Rich B
09/02/16
Quick and easy.
09/02/16
This was so easy to use, cheapest prices found and local drop off point!
09/02/16
Very good was the booking and collection of parcel. But for some reason my password wouldnt work second time so couldnt get into my account. Asked to reset password 5/6 times but got no email to reset password, no number to call. Went round and round in frustrating circles and wont be able to use again as cant get into account so they have lost a happy customer.
09/02/16
Very pleased with the whole experience straightforward would definitely use again love the tracking link which I used would definitely recommend to others only thing Id say is I wish there would of rang or texted before the delivery I did leave a note asking for this but otherwise fantastic service and so much cheaper then the rest thank you all
09/02/16
After paying for and booking a collection for 24 hour delivery, no one came to pick up my parcel on the day stated, despite Parcel Monkey emailing to confirm I had a collection booked for that day. I went on to their website and re-booked a collection for the next day as it was a matter of urgency that my parcel was delivered. Since the collection pick up was from my home address I obviously knew it hadnt been uplifted however I doubt they would have let me know had it been a different address. The next day the parcel was collected, however now when I try to track it using the number provided in the second confirmation email, it says the tracker cannot track the parcel at this time. What it the point of having a service that cant confirm whether your parcel has indeed been collected or not, cant tell you when to expect the courier and cant track the parcel to make sure its been delivered. Who knows if my parcel got to its destination?! Certainly not me, the paying customer. Absolute nonsense. Hire a service designer, because your service sucks.
09/02/16
I couldnt believe the difference in price to Royal Mail. It was less than half the price and I was also able to track my parcel. Taking it to my local drop off was very easy no more trying to park at the post office.
09/02/16
What it states on the web site is what you get. Four days from UK to USA. Brilliant.
09/02/16
Does what it says on the tin.
09/02/16
Didnt know who easy it was to set up and pay for a courier, to pick some items up for me, very near the other end of the country, This time around, I would have no problem going the same way again. easy to book, easy to pay, and a very good price for the service.
Be good if you could get some sort of timing on, picking up, and dropping off, but thats in the perfect world.
Which I guess cost more money, so if you have the time to hang around for this service, you couldnt do better.
09/02/16
easy to use , best price , happy customer
09/02/16
The website was very easy to use, the parcel took two days door to door from rural England to Colombia, cant complain at that!. The tracking service worked well and it was good to see the progress my parcel was making.
09/02/16
Easy process, simple paperwork, picked up and delivered all according to plan.
09/02/16
I have shipped my goods including insurance .. Not only it took a month when they said 3 - 4 days the goods were damaged and when I asked them to pay they refused saying that it was not packed properly since I used packing foam instead of bauble wrap. Furthermore they charged extra money from my account . Absolutely pathetic service. Delays in customer service response, rude and scammers. Dont fall for them people.
09/02/16
No problems, perfect
09/02/16
Delivered on time x
09/02/16
quick simple and best price
09/02/16
I use parcel Monkey all the time now, although a small business they do everything quickly and efficiently.
09/02/16
Near on impossible to contact. I cancelled my order and am still waiting the refund.
09/02/16
My parcels arrived on time. Thank you thank you xxx
09/02/16
Easy to find exactly the service I wanted.
My customer is very happy too!
Reasonable rates.
09/02/16
Highly recommend!
09/02/16
Highly recommend!
09/02/16
It was excellent thanks.
09/02/16
Would use again.
09/02/16
To be honest I am not happy at all I took 2 days off for collection no one come, I want a money back
09/02/16
Really bad service no customer service no send parcel to abroad reach there after 10 days n now stuck for custome as mentioned its a gift. It way 4 to 5 working days but it took 10 days after collection from my home. Will never use agaun better to use dpd direct istead of going through parcel monkey.
09/02/16
excellent price and parcelforce collected almost immediately
09/02/16
Really pleased. Ive sent 2 boxes separately and they have arrived in the promised time frame. Everything perfect really. Thank you Parcel Monkey :)
09/02/16
Simple and Effective - removes the hassle of sending parcels.
09/02/16
Both the pick up and the delivery driver were extremely rude and showed no effort what so ever. The shipping itself worked fine. One of the parcels arrived damaged even though it was packaged extremely well. Overall an ok service for the low price.
09/02/16
First time user, but will use again and recommend to friends for sure. It was easy efficient and cost effective for me.
09/02/16
I use various postal services for shipping out oversized parcels, this company is by far the best....... no hassle at all, quick and easy to use, best prices for oversized, and heavy items, will defo use on a regular basis, happy ive found a company to rely on......
09/02/16
Brilliant!!!
08/02/16
Excellent service, easy to use and picked my parcel up on time and kept me updated all the way then sent me a email to confirm delivery, I will be using you again
Thanks
08/02/16
I needed to make contact to ensure the delivery address was right as my pay pal address was different. I could not email or phone and u didnt receive any email notifications which made me apprehensive about my parcel being collected at all. It did however get collected and delivered correctly.
08/02/16
Collected in time, well delivered
08/02/16
Quick and easy process would use again
08/02/16
Really did not think I would get the service I received for the price I paid, received emails to state when they were going to collect and the item was collected in time. Really great service and parcel delivered safely.
08/02/16
No problem at all everything went well fast and efficient service
08/02/16
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