We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
Quick, simplistic, efficient, cost effective.
11/02/16
Ive sent three parcel in Italy with parcelmonkey.co.uk + parcelforce to the same destination address. One parcel is arrived without problem, the other two delivered in UK because of an address routing error (!?!?). - cheap: i had to pay twice to return the packages to the sender. - parcel: the two packages returned damaged and part of the content lost. - delivery: sure, one of three arrives! As a matter of fact these bunch of monkeys stole £80 to return my goods damaged. "Cheap parcel delivery", is it a joke?
11/02/16
efficient. london to nottingham parcel. collected on time and got there on time.
11/02/16
Did their job as described at a great price.
11/02/16
I used Parcelmonjey to send a parcel to Australia, and it arrived on time with all formalities cleared. Great service!
11/02/16
Took my parcel to a DPD drop off point and found they had no tracker barcodes so couldnt take the package. Contacted Pacelmonkey and they had no way of solving it. Im still waiting to hear back despite getting fed up and taking it to another drop off point at my inconvenience (no car, unfortunately). Will use MyHermes whenever possible.
10/02/16
Fantastic service from start to finish ! Very easy to set up ... Collected my parcel the next day and delivered it to me the next day .... Fab service and would definitely use again.
10/02/16
The driver came at 9am and I had the parcel collected from work. I asked the driver to wait 5 mins so I can wrap it up as I hadnt had chance the night before. He said no he didnt have time and would come the next day and he never showed. Very unhappy with the so called service. Waste of money had to call another courier
10/02/16
Prompt response to customer queries and excellent overall service.
10/02/16
Found the search page slightly irritating in as much as 23 choices available, but only four were shown, the one that I provisionally chose, wasnt even shown on the day I needed it! However a more expensive option performed like clockwork, certainly beats struggling with bulky parcels. Will use again.
10/02/16
Parcel was delivered 9 working days late which evidently is perfectly acceptable in their terms and conditions and therefore no refund of costs. Do not use - use Collectplus instead - on time and better value for money.
10/02/16
I didnt receive the parcel yet because they believe that there is important stuff inside and is still undergoing checks..in the meantime I get all kind of calls asking me whats inside, and after telling them is still not clear if I will get my parcel
10/02/16
This is an excellent finder and easy to book carrier service, much cheaper than going direct. It works well but you must go to them for tracking and delays. They do help quickly with problems, but the carriers take their time.
10/02/16
Did not hear whats going on with the parcel even after 2 weeks from collection! No tracking information! nothing!!!!!!!!
10/02/16
Parcel sent to Japanese address - the form was very unclear as Japanese addresses follow a different format. (I cannot be the only person to send parcels to Japan). It took an unusually long route. I then opened a support ticked to advise the full address (in Japanese and English), but it still took three more WORKING days to find the recipient - and HE HAD TO ARRANGE COLLECTION OF HIS PARCEL HIMSELF. Parcel was collected on 29 January, was collected by the recipient (not delivered to) on 10 February.
10/02/16
This is the first time we have used this service and will definitely use it again.
10/02/16
Simple. Found me a cheaper option with Parcelforce than I could see on their own site, so Im happy. Ill come back next time.
10/02/16
Great service... just a shame its all print your own documents
10/02/16
They sent me the wrong label, then lost my parcel. They then sent me 6 messages saying they apologise my parcel has been damaged, they are sending it back to me and refunding the delivery charge. No compensation. When I complained it turned out the messages were sent to me by mistake, some other unfortunate persons parcel is damaged. Eventually they located mine, still at the drop off point waiting to be picked up. Clowns. All of them!
10/02/16
Package collected on specified date, shipped via chosen carrier without issue. Lots cheaper than going via parcel force directly.
10/02/16
Its not the first time I have used Parcel Monkey and I can honestly say that I am very happy with the service provided. No fuss, parcel picked as agreed day and then delivered in Spain a day earlier than expected. Brilliant!
10/02/16
It has been two weeks since my parcel was collected and still no news about it. First and last time I use Parcel Monkey
10/02/16
I love that it was picked up from my home as I work from home and I could stay in all day. This suited me.
10/02/16
System easy to use and upload the information. Happy with service use them all the time. Thanks
10/02/16
Parcel monkey were so much cheaper than going through DPD they kept me informed
Of when they were coming to collect the parcel and even gave me a 1 hohr window of what tkme they would collect so that the whole day wasnt wasted. The website had an update of where exactly the parcel was so everything went smoothly. Excellent company
10/02/16
I had to arrange a parcel pickup at very short notice. This was no problem and price was good and quick delivery too. Great. Thanks.
10/02/16
This company provided a service at less than a third of Parcelforce and picked up the item within 2 hours of booking.
First class service - we will use again.
10/02/16
Everything arrived in perfect state.
10/02/16
Easy to use: put details into site, select best option, pay online (no going to the post office), print label and wait for collection!
10/02/16
I was surprised how easy Parcel Monkey was to use, the price comparisons came back very quickly (far quicker than individual searches) the courier prices were cheaper than individual quotes, it was easy to the book my preferred courier and delivery service.
I sent 2 parcels to one address at the same time.
Recommended
10/02/16
No one turned up and no communication to tell me to tell me they werent coming
10/02/16
Parcel picked up on time and delivered to Germany within 3 three days
10/02/16
Easy to arrange. Great price for bulky item. Delivered before mid day, the day after delivery. Very happy with service.
10/02/16
Every uninformed as promised
09/02/16
easy to use website and great prices
09/02/16
On time in both countries - excellent
09/02/16
Seemed very straight forward. An improvement would be some way of narrowing down the pickup time.
09/02/16
First time ever used this way to pick up eBay win
09/02/16
All went swimmingly well. Dropped my parcel off and was delivered and signed for 2 days later. At nearly a third of the cost of Parcelforce 48. Will be using again
09/02/16
The delivery was supposed to be made in 2 days (from London to Germany), and it was made in 7!!! It actually took 2 days just to go from the pickup point in Soho, to Kings cross, where it left for Germany (which is a 15min walking distance!)
09/02/16
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