We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
1/3 price of Royal Mail and arrived in the USA in 5 days! A service i will use again and again!
02/03/16
Exceptional service! Well done!!
02/03/16
Still not received a refund or had any contact about how the refund is going and that was two weeks ago. Terrible customer service!
02/03/16
So many problems with this company, Ill never use them again: 1. They failed to pick up my parcel 2. Getting in touch with them is difficult. They dont have a telephone number (alarm bells!) and they are VERY SLOW at responding online. 3. They dont take responsibility and dont resolve the problem. After failing to another courier, all theyve done is refund me. No attempt at fixing the big problem I now face as to how to get my parcel to its destination as a matter of urgency today. 4. Ive been left having to pay in excess of £100 because same day delivery is much more expensive than the Next Day service I had booked with them. They should have paid for this seeing as it was their fault. 5. I asked where I could leave a review of their poor service and poor customer service and they ignored my request. They are trying to hide negative reviews of their company so please beware. 6. They are cheap for a reason - they FAIL to deliver parcels. Perhaps this is why theyre called Parcel Monkey because a monkey could deliver a parcel much better than they could. I should have paid a little bit more to go with a more reputable company, it would have saved me so much money, time and inconvenience as I now have to sort out the mess theyve left me in. Recommend: AVOID at all costs!
02/03/16
gives immediate access to compare sites and then book one.Delivering a pckage all sorted with one short visit to the site.
02/03/16
Good job very fast
02/03/16
same as above
02/03/16
Despite the labels FRAGILE, all The items sere crushed
02/03/16
Since 2 months, Im requesting for refund for a cancelled service (no pickup) and I get a apology message that their Finance department is working on it and they will get in touch with me. Trust me, Im loosing my hope to get back my money. PLEASE REFRAIN FROM DOING BUSINESS WITH THIS CO.
01/03/16
The parcel was due to go the an address in Jamaica and it is still at Kingston Airport
01/03/16
I tracked my order expecting it to be in Australia only to find it hasnt left the UK. Your message informing me of this arrived 10 DAYS after collection. I have no idea why there is a problem, I completed the order as per instructions.
01/03/16
simple to use
01/03/16
Ive booked the parcel collection made the payment and all the procedures, after 10 minutes Ive received two emails one with the label that I had to print and stick on the parcel and other one saying that my order has been dispatched with the option to track my parcel, I was confused because I didnt send any parcel yet (was after 10 minutes) the day after I had an inconvenience and after recived the message of confirmation Ive cancelled the collection. My Flat mates they where at home, they didnt know that i had to cancel the collection and they opened to the corrier who didnt check the parcel which was with out the label provide in one of the emails that Ive received, He took the parcel but I couldnt track it because theyve send me the wrong tracking number. After a week the parcel arrived in a huge bag, I still didnt receive any email regarding if the parcel arrived or not! Not even a refound for the cancellation made. I dont think I will use this service anymore.
01/03/16
I have used this company for shipments between countries and they have been brilliant. Good communication and always where they say they will be at the time they state. I will continue to use them for my regular overseas shipments.
01/03/16
Delighted with how easy it is to use this service.Highly recommend it to anyone who is thinking of returning items and wants to do this with as little inconvenience as possible.
I will certainly be using Parcel Monkey again
01/03/16
Waited in all day and still no collection. All they said was they were sorry with no explanantion whatsoever. See if they turn up tomorrow but i am not holding my breath
01/03/16
Reasonable price. Using reliable forwarders. Good tracking and on time delivery.
01/03/16
Fantastic service and very competitive with price. Collection was easy (we just left the parcel under the carport) two days later the parcel arrived at my client as arranged.
01/03/16
Only used once, but it was a very good service and I look forward to utilising more in the future.
01/03/16
Very good service
01/03/16
Ive used parcelmonkey twice for a delivery from Sheffield to south of france and both times the cost, speed and service has been excellent.
01/03/16
Brilliant highly recommend service, simple and easy have recommended to many people to use. I will continue to use . Thanks
01/03/16
Helped me find the cheapest and quickest way to send my package to Mexico. The paperwork was easy to download and print and made things less complicated for me.
Tracking was easy too and everything went as planned.
01/03/16
Up until now I have had a fantastic experience with Parcel Monkey, however on this occassion my parcel was not collected and I was not notified as such at all. It was only upon going down to reception 3 days later I realised it had not been collected. I then attempted to reschedule and was told I could not do so and had to contact customer services. Upon trying to do so I could not locate a contact number, very frustrating considering the delivery was urgent and I had pay for next day delivery. I spoke to someone on live chat who rescheduled the delivery, however I still received no explanation and was told despite the mistake that my delivery could not be guaranteed before lunch time as my suppliers are awaiting this delivery before sending out a shipment. Instead I was given a standard response that all deliveries are between 8 and 6pm and they recommend someone stays around until the parcel arrives, completely shoddy personalised solution to my complaint considering the inconvenience and failure to deliver a paid for service. Essentially when it works it is fantastic, however when something goes wrong the customer service isnt great and your parcel will be very delayed
01/03/16
got the parcel from one side of the world to the other in 3 working days!
01/03/16
Prompt collection as promised. Thank you
01/03/16
Went on-line, booked, paid, it was collected and delivered as expected.
What else is there to say, they done their job :)
01/03/16
Was quite an easy process. Did have to chase them for a label once paid as never got one. Collected package from house as they said would. Couldnt give you a time of collection - so unsure as to when they would collect. However was earlier in day and the driver picked up - put some labels on and away it went. Would use again! Wasnt that expensive either.
01/03/16
ok Great 10 / 10 is ok I like it No problem at all
01/03/16
Did everything that you would expect, and made the process quick and easy! Thank you!
01/03/16
very happy with the service will use again and recommend it to all people
01/03/16
Parcel Monkey offer the best prices on individual shipments to most countries. Easy to book on line and then just wait for the courier to collect the parcels. Far easier and cheaper than any other way to ship.
29/02/16
I have recently used Parcel Monkeys own air service to Israel and everything has been done as promised, quick, inexpensive (in compare to others...) and arrived in one piece. Would recommend.
29/02/16
Options of collection from house or take parcel to drop off point. I elected to utilise the drop off point as this was the only option for the courier I chose. The whole operation went smoothly and efficiently and at a price lots less than going to the Post Office. I chose to utilise the DPD option as DPD are very efficient, provide a delivery time slot and text the recipient with updated information. Ive used Parcel Monkey in the past with Parcelforce with similarly efficient and cost effective service.
29/02/16
Great price,great service.
29/02/16
I had arranged for my parcel to be collected today but when at 7.30 PM i still had not had my parcel collected i got in touch with parcelmonkey who were unable to explain why, nor where they able to allow another pick up time to be specified. It had to be a whole day - and they furthermore informed me that had i not told them that my parcel had not been picked up they would not have known!! In no way did they attempt to make up for the terrible service.
29/02/16
I did not get the DPD labels
29/02/16
Good price and speedy delivery
29/02/16
okokokokokokokok
29/02/16
excellent service price for small parcels a little high
29/02/16
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