We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
I have used Parcel Monkey a few times when I have sold items on EBay. I found them very good value and easy to use. But I had to send an item to Hong Kong and I selected DPD as I felt they would be the most reliable. My item was fully insured but the experience at the HK end is still going on. A nightmare. I appreciate this is not Parcel Monkeys fault but DPDs as they are the ones who select the carrier in HK. I will use Parcel Monkey again but I will not choose DPD as my courier.
12/02/16
Very good service.
12/02/16
Returning a water heater to a supplier, packed securely with all original and intact manufacturers packing. Arrived with package crushed and torn. Despite the fact that I produced photographs, taken from 4 angles, of the package, before it left me, they refused to compensate me for their careless and ruthless handling. No telephone number available to contact these people, just numerous emails, with denial of responsibility.
12/02/16
After my recent experience sending things to the Netherlands with another carrier this experience was superb! The price and performance of Parcel Money is, as far as I know second to none. I even tried to use the website of carrier provided by Parcel Money and could not get the same deal. Parcel Monkey is now my go to carrier.
12/02/16
Great all around.
Easy to raise collection, delivered on time and at great price!
12/02/16
First time I have used but will use again very good
12/02/16
Smooth transaction all the way
12/02/16
I paid for a two day service and a courier collected my parcel on time. However, the tracking information was useless and just said "on its way" without telling me where it was, the parcel is currently 4 days late and is now extremely inconveniently late, and I am still awaiting an email from Parcel Monkey to give me the information I need to be able to call them to cancel the delivery and find out whats going on. Not impressed!
12/02/16
Worked well, can print out labels and parcel force come next morning. Delivery always seem to happen as they should. I tend to stick to parcel face though even though its a couple of pounds more. Good service.
12/02/16
Everything was ok and I would have given 5 star only if my parcel would have reached the destination. It was expected to reach India on 13th Feb and was a valentine gift. Today 12th Feb... The parcel has not left UK and the fact they dont know where it is.... All my surprise plans shattered.... Not trust worthy at all.... Not sure if it has happened only to me.... Mayb I am the unlucky one.... But its my experience with ParcelMonkey.... Dont think will use it ever again...
12/02/16
This is the first time I have used Parcel Monkey and I was really impressed with the service. I booked a delivery late in the evening and I was able to book a collection for the following day. I chose Parcelforce 24 and they collected from my house and delivered (the very large, bulky box) to the delivery address on time and at a very reasonable price. It was a smooth transaction and I could check online that the parcel had been delivered and signed for. I am very confident that I will use Parcel Monkey again in the near future.
12/02/16
Damaged item delivered via Parcel Force. I witnessed the driver throw the parcel into the back of his lorry, even though it was clearly labelled FRAGILE. Even so the parcel was wrapped so well that only some serious force could damage it and only an ***** could not see the fragile labels. Wont be using again and a week on, still yet to hear back about the damaged parcel.
11/02/16
I sent a parcel before Christmas, a MacBook Pro, another laptop and clothes paid the upmost insurance cost. The tracking said it was behind held in the uk depot, which I obviously assumed it was being held because of the Christmas post as anyone would. I contacted dpd to track it, then a few days after the scheduled date I rang parcel monkey, they declared the parcel lost and because I contacted them more than 5 days after the scheduled date They refused to pay out after weeks of fighting. I have spent a lot of money via business postage with this company and they just cut you off and refuse to help!!
11/02/16
Paid £13 for a parcel company never turned up to collect waste of time and money
11/02/16
I booked this service after originally going with a competitor who were a lot cheaper but they messed up, so I turned to parcel monkey who saved the day it was easy to do, so many different choices available, you really do get what you pay for, I will definitely be using them again.
11/02/16
Good home pickup service
11/02/16
I will definitely use this service again
11/02/16
It was fantastic, no hassle, no worries, got all details online
11/02/16
Collected and delivered as described and good value.
11/02/16
Organising the whole parcel pick-up was fine, but the time frame for that was a whole day, so it was impossible to go out in case I missed them! Plus, there was no text message prior to pick-up giving some time to make sure I could be in at the right time, unlike other delivery and pick-up services.
11/02/16
On the 2nd of February 2016 Ive tried to book a delivery, after filling all the on-line forms and paid ( £21.58) not a single email was sent to me as an invoice,parcel manifest, transfer number or labels for the Parcel. I tried endless times to get some information since it was my first and last time with these Parcel Monkeys. No phone numbers, the web page has a contact us now that doesnt work....the client log in is a complete joke because Id registered and tried to retrieve my password in order to check my parcel shipment...and *zero!! I will not recommend these company for multiple reasons,starting on their contact service/client service,waste of time and money. And 7 days later I got an email asking me...how did we do??? Cheeky Monkeys!!
11/02/16
Never used Parcel Monkey before, however will definitely be using them again! No hassle, reliable delivery.
Keep up the good work guys!
11/02/16
Collected on Friday, arrived with customer in US on Tuesday.
11/02/16
Very poor tracking updates; this does not give very accurate information on where my parcel is.
11/02/16
Parcel monkey is great price wise, always deliver on time and give you emails letting you know where and when your parcel gets delivered.
11/02/16
I have been using Parcel Monkey for over 3 years now and I am really happy with them. This is why I book all my deliveries through them.
11/02/16
Booked, parcel collected by Parcelforce the same day, and delivered in 48 hours, at less than half the price. Great service.
11/02/16
Great efficient, hassle free and convenient service. Was able to choose service that suited me and drop my package to the post office with no problems at all. Will use again.
11/02/16
Pretty good service, a nearer collection point would be helpful
11/02/16
The service is really good. Cheap and really efficient. Parcel delivered in a few days from GB to Italy and in excellent conditions. Thank you!
11/02/16
Very good service, parcel not damaged, got to destination in 4 days.
11/02/16
Was given 3 to 5 days as projected delivery time to address in Philippines.It took 6 days to get to Philippines. So as of today, 7 days after collection, still not out for delivery or even at delivery depot. Am disappointed with service so far and hope my parcel can be delivered in next couple of days.
11/02/16
The wrong collection dates were given to me, then they were cancelled, then the driver arrived anyway, then another driver arrived a few days later for the same parcel which had already gone.... the customer service person had no idea what was going on, they were actually talking to me and booking a Monday collection when a ParcelForce driver arrived to collect the same parcel! What a mess.
11/02/16
The items were collected and delivered by DPD in no time at all.
11/02/16
Easy to use, fast, reliable service
11/02/16
I needed to urgently send a valued parcel to Germany. The service allowed me to get a quotation from different companies. I went for Parcel Force. I was able to insure my parcel and arrange for collection on this same day. Is it brilliant?! I was able to track parcel thought its journey.
Delivery time took 4 working days. I will definitely use that service again.
Thank you Parcel Monkey!!!
11/02/16
Would definitely recommend. Easy to use and you get to track your parcel down to the exact time it was delivered
11/02/16
If everything goes smoothly with this company then it is fine. If something goes wrong then the communication method - i.e. online chat is not adequate. I have had a couple of times when the person supposed to be chatting has just stopped communicating, usually because they appear poorly trained & dont know what to say so they just go away. Frustrating to say the least. A phone number please!!
11/02/16
Website very easy to use. Particularly cheap for international deliveries.
11/02/16
Service was great. Had a choice of carriers and was able to track shipment until it had been delivered.
11/02/16
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
