We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Worked very well indeed
15/06/16 by Customer
Fast and reliable.
15/06/16 by Customer
Very smooth service. From collection to delivery 10/10
15/06/16 by Dunya ntinizi
I tried to get a price through Royal Mail but couldnt find parcel monkey , I remember i used the service last year and was completely pleased this time too! I recommend it to anyone :)
15/06/16 by Customer1
So happy with Parcel Monkey. Prompt pick up and delivery. So much cheaper than their rivals. Will definitely use them again
15/06/16 by Mary
Sent large box to Canada 22kg .. booking easy enough & much cheaper booking Parcel Force(Royal Mail) via Parcel Monkey ..booked late at night & was picked up about 11 in morning ... was picked up by Parcel Force at my front door ..got to Canada, Vancouver airport in 3-4 days then moved on to destination town (Edmonton) without problems ... But then they wouldnt deliver the parcel to my sons house said the parcel was too big & heavy ...??? He had to pick it up from a 7/11 shop. Cost me £80.49 which agreed is cheaper than most but I wasnt very happy he had to pick it up.. they didnt even attempt delivery just left a card saying it had to be picked up !! Not the fault at this end... hence 5 stars ... useless Canadian post. I would use Parcel Monkey again using Parcel Force.
15/06/16 by Jaq
Not a bad way of getting affordable postage but the only downfall was entering the recipients telephone number - I could not proceed to checkout without it?
The courier Parcelforce24 were the *****s who could not find the recipients address so a 24hr delivery became a 76hr? Forwarding a map which I printed out courtesy of Google was the only way forward getting the item delivered - obviously Parcelforce24 dont have access to a pc or a competent driver working that day!
I left 4 stars for parcel monkey purely on these points as when one part is not working the whole machine breaks down!
14/06/16 by Alan
The speed of the collection pans delivery was fine however the attitude of the collection driver was discusting. This is the third time we had him and o now dread him collection parcels. Upon collection he does nothing but complain that he has to pick up big heave boxes and when I asked if held Mind going around the back gate as its easier for him getting access to the car park, well youd have thought Id just threatened his dog!!!
14/06/16 by Customer
Our Response: Dear Customer
I am sorry to hear about this issue, we at Parcel Monkey do not employ the drivers we resell courier rates from courier companies so it is in fact their drivers who make a collection. I would advise to make a complaint to the courier who you booked from our site and they may be able to assist further in this matter
Kind regards
James
Had two parcels to collect only picked up one
14/06/16 by Imagemakers Digital
Our Response: Dear Customer
I am sorry to hear of your issue with the collection, Parcel Monkey do not make collections as a reseller please log in to your account and open a ticket where our support team can look into why only one item was collected
Kind regards
James
Quick & simple to use!!
14/06/16 by CP83
From the moment the order was placed Parcel Monkey have been quick with updates. Easy to use site and cheaper than Parcel force even though the package was sent with Parcel force.
14/06/16 by Lynn
Easy to arrange collection, reasonable prices and parcel arrived a day earlier than the service dictated, all good and would recommend and use again.
14/06/16 by Mr Leys
Super service
14/06/16 by Customer
3 times cheaper than Royal mail quote I got. I messed up and forgot to put the right postage label on. Shortly after courier picked it up (from my house! So convenient) a polite guy called and sorted it out in seconds, no extra charge and very personable. Parcel safely arrived in record time. Couldnt fault them in any way. Excellent!
14/06/16 by Izzie
Had to send a pack to Netherlands. Price was good and it was easy to use arrived wen it was meant to happy customer
14/06/16 by jon
waiting for parcelforce to collect all day - still no one arrived. You go with parcelforce direct - tracking says out for collection. Ive waited all day so far - and tracking just says advised - parcelmonkey say that they have up to 5 days to collect - even though its due for collection today! AND ive paid for 24 hour delivery - they are a load of rubbish! This is the second time this has happened - the last time using parcel monkey and DX - NEVER AGAIN!
14/06/16 by Rich Moore
I will use and recommend you guys to others, just fantastic! Parcel Monkey are great.
14/06/16 by Katie Brooks
Hi. It had been now over 2 weeks and the parcel is still in the UK, not in Spain. This is not 3-5 days as written on the homepage. Please contact me on 07848066822
14/06/16 by Nathalie Jennersten Gill
Our Response: Dear Nathalie
Sorry to hear about this issue, please log in to your account and open a support ticket where our team will contact the courier for you and see what the issue is.
Apologies for the inconvenience caused by the courier
Kind regards
James
Did not collect when originally booked, did not even tell us & had to be told by Client. Once re booked ok but took much longer that expected to get goods delivered
14/06/16 by Opus Ltd
Really fast reliable service definitely use again
14/06/16 by Customer
found the service very easy to use and it provided several options.
14/06/16 by Customer
Ive used Parcel Force via Parcel Monkey twice now to ship parcels to Hong Kong. Parcel Monkeys prices are less than half of what the Post Office wanted to charge me (1st parcel = 18.8Kg;, PO price = £350, Parcel Force via Parcel Monkey = £118). In both cases the parcel arrived very promptly, within 4-5 working days, and I was able to track it online. I heartily recommend Parcel Money (at least Parcel Force) and I will be using them for my own international shopping going forward.
14/06/16 by Paul Cowden
Been using Parcel Monkey over the last 12months, never had a problem, does exactly as it says on the tin...wouldnt hesitate to recommend them to anyone.
14/06/16 by Cheryl
I was very dubious about using this service but after years of paying through the nose for parcels to reach my brother in Denmark I searched for an alternative. The parcel was collected from home within two hours and delivered in three days and all for less than £15 - truly amazing.
14/06/16 by Alison Lovell
The service I received was quicker than anticipated, reliable and fantastic value for money! Will definitely use Parcel Monkey again, and highly recommend them!
14/06/16 by Kim Houareau
Five star service highly recommended home pickup and delivery excellent.
14/06/16 by CTAIG
First time Ive had a parcel collected from a private address and delivered to me; with parcelmonkey this couldnt be simpler. Very simple booking system and its done. Large parcel 135cm long 14kg collected from Wales to Scotland.
14/06/16 by Garry B, Scotland
Really quick delivery! Will use again ????
13/06/16 by Anne
To be honest, I was sceptical of using a service like this. And the fact that Im not normally one to leave reviews on anything is perhaps testament to how impressed I am with this. Ive been sending some random shaped things, and the ability to put dimensions of the parcels to get a variety of prices was a big help to me. Courier has arrived when they said they would on every occasion and parcels have arrived in perfect condition. If youve never used a service like this one, or if like me you are new to regular despatch, this is very much the service for you.
13/06/16 by Phil
Where most other courier comparison sites charge a lot more for delivering to the Highlands, Parcel Monkey found me couriers with truly affordable costs.
Very pleased with the services provided.
13/06/16 by Chris Millard
Really appreciated the options offered to me on the website which made choosing easy.
Chose to drop the parcel off at a local drop off point, and it was delivered in the Republic of Ireland a couple of days later with no problems whatsoever.
Received an email a couple of hours or so before it was delivered, letting me know a time slot, and the recipient received a text too.
Would definitely use again.
13/06/16 by Colin
The website was very easy to use and generated a good selection of options and prices.
13/06/16 by Rod
Very impressed by the service received. It was collected within a 1 hour slot and delivered in France just two days later. Will use again.
13/06/16 by R Mehmet
Very easy to use and found the right carrier at a good price very quickly. Next day collection as well.
13/06/16 by Customer
Very happy with, will be using again
13/06/16 by Phil
This was a breeze from start to finish, very user friendly in all aspects. The prices are incredibly reasonable. You are kept informed of collection and delivery times to the hour. A great service. Cheaper and easier than taking luggage by plane.
13/06/16 by Lesley Everley
Cant believe how fast you delivered my grandsons birthday present to Singapore for half the price of Royal Mail. Parcel collected from me on Wednesday with a time slot so I didnt have to stay in all day, and delivered following Monday. Great service with lots of updates. Will certainly use you again. Thank you
13/06/16 by Gill Thurgood
Seems like a good service but when sending parcels to Europe using the Royal Mail you have to wait a while for the labels to be printed which seems slow.
Overall the service offered by Parcel Monkey seems very good.
13/06/16 by Mark.
Collected on time great service
13/06/16 by Wozza
The parcel arrived in good timing, but took a little longer than promised.
13/06/16 by Customer
