We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Great service, delivery as promised was on time and safely delivered to the destination.
16/06/16 by Customer
Great service thank you
16/06/16 by Only me
Very easy and very fast
16/06/16 by Customer Marini
GREAT FAST DELIVERY AND PICK UP ALSO DRIVERS WHERE VERY FRIENDLY ALSO WILL USE AGAIN
16/06/16 by yvonne rhind
I used Parcel Monkey through the home collection option (with dpd effectively performing the shipment.) I sent several boxes (moving out) from England to Italy. The price is very competitive. On the scheduled day, the delivery man did not find the correct entrance of the building and I was briefly unavailable on the phone. Although I called back the customer service right after the email notification, the collection had to be rescheduled for another day. It is unfortunate that Parcel Monkey / dpd cannot provide a narrower time span than 9-17 as collection time, even on the scheduled day. I did not receive any sms some time before the collection, as instead claimed by the customer service. The phone and live chat customer service was prompt and kind in providing assistance, yet for example changing the contact phone on the morning of the collection day would have prompted another rescheduling of the collection nor was I able, after the failed collection, to change the delivery option and bring myself the parcel to the common collection point (train station.) On the second attempt, the parcel home collection was successful. The tracking of the parcel does provides live information.
16/06/16 by Nathan
Our Response: Hi Nathan,
I am sorry to read you experienced a few first time user issues but so glad to see that you gave it another try and things worked out so much better.
Kind Regards,
Matt
Booked online at 11am,dropped off at collection point around 2pm. Parcel was delivered next day at 9.45am ! Great service,wouldnt hesitate to use again.
16/06/16 by Phil
would recommend them to anyone, very easy to use and well priced.
16/06/16 by Chris
Good service. Would only be better if they could arrange collection the same day of places early. Thanks
16/06/16 by David ROBERTS
I could not fault this service. Parcel monkey is great for price and service. I will be using them much more for sending my ebay parcels.
16/06/16 by Gaynor
Well......where do I start? Impossible to log in again, as my user name is password was not correct, having already registered and written it down. I was to be sent an email to enable logging on again and re-setting password - that was a week ago. Also no bar code for the carrier (DPD). It would be very useful to be provided with a phone number to call for information/help. This is obviously a very low budget operation, and I will look elsewhere in the future. NOT HAPPY
16/06/16 by Will Jackson (Soundworks Studios, Leeds)
Our Response: Good morning Will,
I am sorry to read you are having issues logging in.
Could you send a live chat message to us and one of our support team members will take some personal details from you and resolve this issue with the help of out IT team.
Kind Regards,
Matt
Simple and did what I hoped for
16/06/16 by Customer
Has always been excellent service
16/06/16 by DavidCustomer
Very useful service although beware of hidden additional costs if you need to increase the value of what is insured. Could improve service by giving a collection window, even am or pm would help.
16/06/16 by Sarah
as the title, its nice living in the Highlands of Scotland and getting a good price and delivery times the same as the rest of the UK. I will be using you from now on. Thank You
Colin Morley
Glenfinnan Candles
16/06/16 by Mr Colin Morley
The Parcel Monkey offering is competitive, but like most "brokering" services the sub contractor customer service is variable. DPD was the company in question on this occasion. The quote was based on delivery within 48 hours however in rality it look more than a week to be delivered
16/06/16 by Alan Kennedy Bolam
fantasic and fast
15/06/16 by David Stelios-Luigi Jonathan-Perseus Sives-Rutherford
I found this hassle free and so so easy to do, my only critisicism is that i did not receive my 1 hour collection time for my item to be picked up. I would use this service again absolutely
15/06/16 by daz o grady
Allowed me to select best price. Drop off was ok, parcel sit there for a day and half, after that it was as expected.
15/06/16 by Zoltan
service was excellent, on time, good price and polite.
I would recommend to anyone and would use again.
j Alexandre
15/06/16 by CustomerJennifer Alexandre
The best ever service
15/06/16 by CARLO
The parcel was delivered on time. One comment is for an update email on where the parcel is would be very helpful. Otherwise everything was great.
15/06/16 by Customer
Easy to use website and efficient and reliable service.
15/06/16 by Charles Farrar-Bell
Quick and easy no problems
15/06/16 by Ashley
Very reliable and not too expensive
15/06/16 by Customer
Parcel was collected as planned, delivery driver was friendly and helpful. It was delivered internationally faster than expected with full online tracking. The price was the cheapest i could find compared to royal mail which was double and took more time.
15/06/16 by Customer
Ordered Parcelforce 24. Parcelforce collected on Thursday, our customer phoned following Monday to say item not received. Contacted parcel monkey via live chat was on there for ages without any kind of satisfactory reply. Phoned Parcelforce customer services they said they have lots of problems with parcel monkey, after 2 hours of back & forth, turns out the tracking number supplied by parcel monkey wasnt used by the driver, he has used a different tracking number. Resolved, but NOT by parcel monkey.
15/06/16 by envyfurniture.co.uk
Our Response: Hello,
As you have stated the issue related to the courier driver from ParcelForce NOT using the correct tracking details. This makes it very difficult for our support team to investigate your issue as we only know the correct reference that should be used.
Kind Regards,
Matt
Best experience than expected! I highly recommend Parcel Monkey!
15/06/16 by Customer
Excellent first time Ive used cold fault anything
15/06/16 by Glen
Excellent service. Parcel left at drop off point in the afternoon Wed and delivered early Friday.
15/06/16 by Susan Jolly Customer
Better than the rest
15/06/16 by Customer
Parcel Monkey made my choosing a courier service easy. Payment was easy; tracking my parcel was easy. The most complicated part was trying to understand how they wanted me to do the paperwork for the outside of the parcel (my parcel was quite small, and they wanted a lot on it - and I still dont know why there were two labels aside from the customs envelope). I asked my questions on the chat service; they didnt seem to know more than I. The driver told me on arrival that I didnt need to put on two labels, but hey, the parcel arrived at its destination just fine. Just a bit stressful in wondering if it was going to get through US Customs appropriately!
15/06/16 by Customer
I have used Parcel Monkey on a number of occasions to send parcel to Australia, the prices are always competitive and the parcels arrive quickly.
15/06/16 by Mrs Spider
Excellent price and excellent service right through. Booked Wednesday night, collected Thursday afternoon, delivered Friday morning. Cant get better than that! Would recommend ParcelMonkey to anyone.
15/06/16 by Hamster owner
The website is easy to use and easy to follow. The courier appeared when I expected him to and the paperwork was simple. The parcel was delivered well within the timeframe allowed and the parcel was undamaged and carefully handled.
15/06/16 by Jo Gibson
Didnt bother to pick it up the day stated (Wednesday) was re arranged for the Friday as I was out Thursday.. Turned up Thursday to collect. Luckily I was in. Paid for 24 hour it turned up to the recipient Monday! Shambles from the start
15/06/16 by Charley
Our Response: Dear Charley
Sorry to hear the item was not collected by the courier, we at Parcel Monkey do not make collections or handle the goods. Please raise a support ticket so we can look into this with the courier and see why this occurred.
Apologies for the inconvenience caused
Kind regards
James
Delivery in only 5 days ????
15/06/16 by Alessia
easy to arrange, pay and wait for delivery, .Great service, will use again
15/06/16 by Des
Delivered swiftly, all as promised and booked super easily!
15/06/16 by Mikki
Excellent service. Took only 6 days for a parcel from England to Saskatchewan in Canada. Tracked all the way,service couldnt have been better.
15/06/16 by Avril
After my 1 star review they responded. They have made claim that a live chat feature exists on their UK website. When was this introduced? Today? I cannot find any live chat feature. So. Even their own people dont know whats going on. Any wonder they cant get drunk in brewery when the beer is free. Reply from Parcel Monkey Published 17 minutes ago Dear Martin Sorry to hear of the collection issue with the courier. To contact us all you need to do is log in to parcelmonkey.co.uk using your account and our Live Chat team is there to answer questions instantly between 8am and 9pm every week day. Failing this we have a support team answering emails around the clock generally in less than four hours. Our support team is based in our Head Office in the UK, so I can only imagine you have used the messaging service on our US site parcelmonkey.com. There is a banner on this site so if using a UK IP address you can redirect to the correct site. Sadly we do not control the collections and can only pass the booking to the courier, if they have the order and fail to collect our Live Chat team are happy to step in and rebook. Apologies for the issue caused with DPD and the delay in your collection Kind regards James
15/06/16 by Martin
Our Response: Dear Martin
Sorry to hear of the collection issue with the courier.
To contact us all you need to do is log in to parcelmonkey.co.uk using your account and our Live Chat team is there to answer questions instantly between 8am and 9pm every week day. Please log in using your Parcel Monkey account details on the home page will be a green box, it says click here for help, click that and there is Live Chat added well over 1 year ago.
Failing this we have a support team answering emails around the clock generally in less than four hours. Our support team is based in our Head Office in the UK, so I can only imagine you have used the messaging service on our US site parcelmonkey.com. There is a banner on this site so if using a UK IP address you can redirect to the correct site. Sadly we do not control the collections and can only pass the booking to the courier, if they have the order and fail to collect our Live Chat team are happy to step in and rebook.
Apologies for the issue caused with DPD and the delay in your collection
Kind regards
James
