We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
Job well done
16/02/16
Overall excellent experience. Parcel was delivered on timely manner without any problem.
16/02/16
Everything done by the book. a 48 hour service delivered in 26!
Superb.
16/02/16
I have try the other website before, then I found this one, been use it for two years now, very happy with it, good price and services!! Will recommend to friends!
16/02/16
I found the whole thing easy to use and was an excellent service.
16/02/16
Went to post office, they quoted £27. Via parcel monkey, 48hr service collected by Parcel Force - in other words the EXACT same service, was £14. But was a bit phased by the forbidding list of excluded items. Odd...
16/02/16
Booked Parcelforce 48. Despite supplying colllection address, full contact and their respective mobile number I still have not received parcel in over a week. No attempt was made to contact me at any stage.
16/02/16
Parcel was collected on time. It was then delivered well within the time frame contracted, undamaged. The charges are the cheapest I have found and I would be happy to recommend this Company to anyone,
Alan Burt
15/02/16
Thought Id give these a try as the cloud shipper prices for account customers were very competitive. As a trial we arranged for 10 consignments to be collected, Yodel arrived at 9am, way to early as the parcels had not even been packed, even if they had of been ready they only had instruction to collect 1 of the 10, driver told me "this always happens on Mondays" emailed customer service, was told that they would have to re arrange collection another day or I could arrange refund, I opted for the latter which took approximately 1 week and was a way over complicated.
15/02/16
Arrived on time in good condition
Very happy used several times with no hassle
15/02/16
Parcel force door to door delivery - easy to book and great service!
15/02/16
As above really. Amazing price, easy transaction.
15/02/16
I wanted to send some items to my son working in the French Alps and he suggested I checked out options on Parcel Monkey.....that was 11 am on Monday morning. I had 20 minutes in which to book a collection with Parcel Force that day and in fact the 4 kg parcel was collected an hour and a half later! It arrived with my son on Wednesday! Fantastic service at a very reasonable cost. Thank you.
15/02/16
Arranged with PM and picked up by Parcelforce. Went well.
15/02/16
UK to USA with no problems whatever!
15/02/16
Amazing service I will use again
15/02/16
great! driver was lovely
15/02/16
Used to pick up and eBay purchase. Was easy quick and a good price. Would definately use again.
15/02/16
Simple and easy to use.
15/02/16
I was impressed at first and have received many parcels in Greece sent to me for the refugees. Sadly when I tried to send a box back to Greece from the uk it was overweight by 1.5 kilos and instead of contacting me to ask for extra payment the box was returned to the sender with no email. No notice. Nothing. I would have happily paid the extra. As it was I had to pay the entire cost again.
15/02/16
First time using parcel monkey & was impressed how straight forward it all was & being able to track the parcel easily gave great peice of mind. Was also cheaper than going direct to the courier. Will definitely be using again.
15/02/16
Picked up & delivered promptly in excellent condition.
15/02/16
Everything went fine
15/02/16
Quick, easy and great email communication
15/02/16
dont use this company take your box then 2 weeks latter ask for more money even when they cant find my box.
15/02/16
Hidden in their terms is that they will not accept claims for items 5 days after delivery. My experience was with DX couriers the tracking was marked as delivered on the surface but when my customer informed me it was not delivered I looked at the rest of the tracking and saw it was incomplete. I told Parcel Monkey and they said they would contact DX. After 2 months or more I complained that it was long enough for the claim to be processed upon which i received their reply that they are not interested citing conditions in their terms. Disgraceful I was using them a lot and I am sure they are losing a lot more how i dont that the small amount of time to pursue the matter with DX I was not DXs customer they were as they are the agent so no claim can be made With many customers reporting parcels not arriving much longer than 5 days they are not a viable option for drop selling etc.
15/02/16
Couldnt be easier to get a parcel shipped.
15/02/16
Couldnt contact the company by phone or e mail to sort my issue with custom paperwork and so had to go to the post office to get some forms. Never received a password despite numourous attempts so was unable to use live chat. Still not received the parcel and no idea where it is as unable to log in and track it. On the plus side parcel force who collected were very helpful so will use them directly next time.
15/02/16
Website s easy to use and the quoted prices are very economical
15/02/16
Arrived to collect the parcel when they said they would and parcel delivered faster than expected
15/02/16
Choosing DDP to send a birthday present, scooter, to my nephew was such a smart idea. Everything went straight forward and the parcel was delivered in 3 days (that is across Europe). Fully recommended service - thank you!!!
15/02/16
Excellent – no reservations, I would recommend this company to anyone.
15/02/16
Never use them again. Offered same day collection on their advert, but after I had paid for it, they said they dont offer it. Then mixed up collection day, when complained they couldnt care less
15/02/16
Speedy delivery and superb communication
15/02/16
All I can say is dreadful service didnt collect on time, then used my item as football during transit - damaged the item then wouldnt compensate - just dreadful please avoid at all costs.
15/02/16
Good service, with tracking. Parcel delivered promptly.
15/02/16
very speedy collection and following day delivery. just cant understand why it is so much cheaper than Parcelforce direct!
15/02/16
Have had a generally good experience with parcel monkey very competitive prices overall, however, did book a 48hr delivery which was not delivered within this timescale as was over a weekend, the site did not make it clear that this would not include Saturdays.
15/02/16
I found this company on Sunday, booked an Intl. collection Monday am, they collected 3.40pm and it was delivered to my parents in Spain at 10am Wednesday. I cannot state enough about the efficiently to deliver my parcel. (I post parcels to Spain regularly so I will definitely being using PM again very soon). Thank you for restoring faith back in the postal system.
15/02/16
I have now used Parcel Monkey a few times and each time I have been impressed with how easy it is to arrange for a parcel to be collected.
15/02/16
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