We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Easy to use website - comparisons made clear
07/03/16
The online platform was easy to use but when I had questions regarding oversized packages to be sent and contacted the instant messenger helpline, the customer service representative was completely useless, just kept on asking me to go back to the online quote system. Not to be rude but seems like the customer service department is on the other side of the planet and reading from a script.
07/03/16
This Parcel company is bad and I mean bad. When parcels go missing which is often, dont expect any help from Customer support, that is if you can actually get them to reply.
07/03/16
Booked parcel in, not collected on day. Booked it in next day and was charged again, now cant get refund for first booking. Charging for no service is not particularly bright is it? I have tried to obtain a refund to no avail, I havent the time or will to make an issue of it, life is too short.
07/03/16
The pick up was great I could track my parcel and it arrived in good time. However, my parcel was in a complete state which was disappointing.
07/03/16
Easy, fast and good service quality/price.
07/03/16
Great site to help find a cheap courier. Very easy to use and navigate the website. Would recommend!
07/03/16
Needed to send a parcel abroad. Printer off tickets attached to parcel, spent maybe 5 minutes. Dropped off at post office (had additional customs forms to fill in :( ) - Was may 5 minutes in post office.
Less than a week later parcel arrived at destination.
Arrived earlier than anticiapted!!!
07/03/16
Holiday baggage sent in advance by 24Express supposed to be next day delivery took 6 days, cost a lot to buy essential replacement kit and nearly ruined trip. Never ever again
07/03/16
Item was delivered in great condition to the destination country, much quicker than Id thought it would take! Excellent service.
Only slight negative is that ParcelForce didnt pick up until 15 mins *after* the end-time of their standard pickup times (which is between 7am and 5:30pm!). Not a big problem though.
07/03/16
It was quick to get a quote and choose the relevant company. My parcels took only 4 days for a delivery from UK to France. I had a tracking number. Will use that website again!
07/03/16
average service and out of date post offices to drop om there system but price good
07/03/16
Glass table has been broken by courier top of glass table has been pulled off and delivered separate parts.
07/03/16
I was very impressed with Parcel Monkey. They offered competitive prices and it was easy to arrange to have a parcel picked up. The parcel was picked up the next day and delivered to Poland in 3 days. It was a very efficient and easy service to use.
06/03/16
The pack was delivered after 3 days.
Good comunication.
06/03/16
Could not rate parcel monkey more highly - having had awful experience with other companies shipping from UK to USA - I was recommended parcel monkey and had the best hassle free experience !! And was worried parcel may get stuck in customs for some time - it arrived all in tact on my daughters actual birthday as promised !! Would definitely recommend and use next time !!
06/03/16
I use Parcel Monkey a lot to send to my daughter in Jersey and they have never let me down. Couriers are very friendly and items always reach her on time. Prices are very good too as I found no other company could give me the same standard of service at the price I paid with Parcel Monkey. I have even used them for UK deliveries with no stress or dramas at all.
06/03/16
Excellent, easy to use with massive savings can only be good
06/03/16
On time, efficient and cost effective thank you
06/03/16
very easy and cheaper than post office.
06/03/16
First Time User - I was Impressed with ease of service
06/03/16
very good every time
06/03/16
It was reasonably priced, easy to understand what to do and the pick up occurred on time - although I suspect that was as much down to Parcel Force as Parcel Monkey. However by going through Parcel Monkey I was able to access a Parcel Force service that is not available by going to Parcel Force direct. I had two parcels to ship and both were picked up together which was very convenient.
06/03/16
Great job Parcel Monkey, fast reliable service and not expensive, Ill certainly be using you again 😀
06/03/16
Booked a 7kg package from UK to Singapore at short notice. Everything completed to plan and on time. Thanks!
06/03/16
Picked up as expected, delivered 4 days later the other side of Europe.
Easy to track, box in perfect condition
05/03/16
Excellent service, easy to drop off for collection, delivered with in time span, well worth the price.
05/03/16
Excellent service and with helpful, speedy and efficient customer support, unlike the other parcel site that I would never use again.
05/03/16
I have never seen such a poorly delivered package. Having boxed my item carefully and wrapped it in loads of bubble wrap it arrived as if it had been used as a football in the FA cup final. The. carrier Royal Mail might of been reasonably priced but OH my God. What a disaster. The item arrived in such a state it was only good for the bin.
05/03/16
No problems at all.
05/03/16
Easy to book. Faultless in processing. Perfect in delivery.
05/03/16
Good service, worked as described, no troubles.
05/03/16
Parcel delivered within the quoted time and ordering process was straight forward.
05/03/16
Not exactly great, the service should have taken 48 hours and took 5 days , after going to the wrong hub, but the package finally arrived safely...
04/03/16
Very good
On time
First class
04/03/16
Excellent, just spent 20£ for 15kg parcel UK-Italy. Will definitely use this service again.
04/03/16
Parcel was collected promptly, driver called beforehand for some directions and was very pleasant and polite. Parcel reached Spain very quickly, as promised, however daily emails then received claiming item was being delivered that day but never arrived resulting in wasted days spent at home for no reason. Parcel has still not reached the delivery destination.
04/03/16
Will use again. Very happy with the service. Great value too. Thanks.
04/03/16
The whole service was excellent from start to finish. Cheap price, picked up from home and delivered to USA in three days. Will definitely use againl
04/03/16
Very good, accurate and speedy services for my 8kg parcel from England to Greece.
04/03/16
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