We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
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Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Couldnt believe how cheap it was. I sent a 30KG parcel that I had been quoted well over £30 for, came to Parcel Monkey and got the same thing with Parcelforce for £12. Brilliant service, good tracking. Will definately use again for bigger parcels.
09/03/16
After reading online that ParcelMonkey might be a good option when shipping internationally I looked them up and got a quote that was $50 less than everyone else! Great right? Not quite. Upon reviewing their Exstensive "prohibited items" list I sent them an email to confirm a few things. I had done research beforehand regarding what my country, and the country I was shipping too, found acceptable. Food for example, no problem, as long as it isnt perishable and preferably pre-packaged and processed. But ParcelMonkey specifies no food AT ALL. Regardless of who you are actually shipping with or which country you are shipping to. First they told me the restrictions were government imposed, when I told them that wasnt possible because I had researched it they then claimed their shipping partners imposed the restrictions. This is also not true since some of their partners I know allow food shipments. Really their list of "prohibited items" is just a blanket of all the items that could, possibly, maybe, cause a problem for them. Really, this is just laziness combined with self-serving. So yeah. $50 dollars cheaper to put my shipment in the hands of a company that clearly either cant get their information straight or is flat out lying - no thanks! Ill ship with USPS over that any day.
09/03/16
they dont deal with damages very well at all and I have had so many missed collections its not funny ! I have lost allot of money because of this useless courier
08/03/16
Loved using parcel monkey, will be back when I need more nuts to be picked up for me and delivered smoothly.
08/03/16
Dont know which delivery this relates to as they dont tell you, usually very good but last but one delivery Parcelforce ran out of time to deliver, a bit hard to beleive as its march not christmas!!!
We ship a lot of parcels worldwide but only use parcelmonkey for UK parcels as we would not trust them as they have no phone support.
We only use parcelforce via parcelmonkey in the UK as our local depot is exceedingly helpful.
Parcelmonkey has so many get out clauses, like we only act as a comparison site which is ilegal under EU law as payment is to them therefore the contract is with them.
Its also about the only company who surcharge for paypal but I expect they will quit or be kicked of paypal now there own kongpay is here.
08/03/16
Always excellent easy to use have used parcel monkey about 10 times now always find a courier great prices no problems at all 😄
08/03/16
was easy to book online, was kept informed by email and delivered within the time frame and picked up when stated
08/03/16
prompt, good price, fast delivery. The only reason i used parcel monkey was that ipostparcels totally let me down the day before, texting to say theyd arrive between 10.30 and 11.30 nobody came, when i went on live chat they said someone would be there by 6pm, at 5.45 i went on their live chat and was told the driver had already been and PAUL had said there was nothing to pick up, DOH, theres no Paul here, SO i used Parcel Monkey who were the same price, very prompt AND faster delivery, i will certainly use parcel monkey again
08/03/16
I had to wait the whole day (from 9 to 5.30) for them to pick up the parcels. They arrived, but the luggage has broken wheels and the boxes are in a pretty bad state.
08/03/16
Got a parcel from the UK to Germany, pick up in time at home, delivery in time, all within 2 days... And for half of what I would have paid with Royal Mail
08/03/16
So the set up and collection was perfect. Smooth and easy.
It is sitting at the Destination Country (still), and it is 8 days on...
However, I understand that could be customs in the destination country rather than the delivery companys fault (hence 4 stars)
08/03/16
Needed a parcel collecting that Id purchased through E bay so set it up with parcel monkey on line and 48 hours later at a tenth of the price quoted by anyvan.com(not kidding) it was with me. Awesome , will definite use this service again. You need a seller who cooperates and has a printer but thats about it. Thank you Parcel Monkey.
08/03/16
Thought, they work better abroad. No way. First, couldnt access the address because lack of brain to read the door code on the parcel. Phoned LT-depot. Impossible to get through (left fax instead of the phone nr?). Emailed the tracking nr and the code again. Dpd girl promised to arrange re-delivery for the next day. Same day afternoon new message on the tracking page stating the whole address is incorrect now. I have no good words for Dpd. Imagine tomorrow hemorrhage with horror. Never again...
08/03/16
The collection of the parcel in the UK was very quick, but my main problem was when the parcel got delivered to Mexico. I ended up paying more money then the parcel was worth even though the contents were listed on the package to avoid any extra cost.
08/03/16
Made an order with parcelmonkey, courier came to pick up my parcel and everything was good. 3 weeks later parcel monkey said i did not attach any invoices on the parcel hence my parcel has to be reverted back to me. I remembered clearly i attached 5 invoices. But it is ok, this is not the issue. Now the problem is that parcel monkey refuse to refund me the money i paid for the shipment. The parcel did not even reach its intended destination, so why am i not entitled to a refund? Im saying this based on the fact that the service wasnt being performed eventually. Parcel monkey kept telling me that it was due to the fact that i did not attach the invoice, so i cant get a refund. Does this even sound logical? So if customers make a mistake by not attaching their invoices, their money is as good as gone?
08/03/16
eBay parcel was too large for the Post Office, and I used ParcelMonkey to find out how best to ship it. I chose ParcelForce from the options, because they collected. There was some minor stress, because PF didnt collect until late afternoon (they said up to 18:00, so that was OK, but you do begin to wonder if they will ever turn up) and the parcel was delivered in the agreed time. Tracking was effective. Overall it was quite simple and painless, and the price seemed reasonable.
08/03/16
Much cheaper to go through this route, fraction of the cost compared to going directly to the courier, yet you get the same service from these couriers!
08/03/16
This was the first time I had used Parcel Monkey. Although the drop off shop gave me a card with a bar code and number there was no personal printout such as one gets with other parcel companies. I was not told when the parcel would be collected and no tracking was available for over 24 hours. I was given so many different numbers and two sites to use for tracking but in the end only one site and one number actually gave me information. This was very worrying and highly confusing. Only trial and error with different numbers finally got me to the tracking. More information on what to expect and how to track would have been helpful. Price was reasonable, including insurance.
08/03/16
Would recommend this service to anyone wishing to send a large parcel. Very reasonably priced and brilliant service.
08/03/16
Used Parcel Monkey few times now and every time it has been an easy and straight forward experience. Courier (parcelforce) picked up parcel promptly when agreed and delivered within few days. Happy Customer. Will use again
08/03/16
Excellent service from start to finish. Constant status updates. Picked up and delivered on time and in perfect condition. Would definitely recommend this service and use it again
08/03/16
Simple, cheap and very efficient.
Interface works really well - dont change a thing!
08/03/16
I organized a collection of a parcel. The driver was at the wrong department and refused to wait while the staff went to get the bag for him. Three days later no collection or contact with me. When I found out I sent a member of my staff team to go and collect the parcel, wasting 4 hours. Talked to someone at the depot and they couldnt have seemed less interested with the issues that Id had and just told me that they didnt deal with refunds.
08/03/16
Ordered a large item to be collected and was priced half the price of couriers. The package arrived on time with no damage. Will use again.
08/03/16
Great service and communication.
08/03/16
I had a collection last week by Parcel Monkey. Superb ! All instructions clear and easy to follow, paperwork simple and communication excellent. Parcel picked up promptly.
08/03/16
I used Parcel Monkey to send a package to San Fran from UK and chose the option to deliver in 2-4 days. Its now 7 days and there is no estimated delivery date.
08/03/16
just recently started using parcel monkey to send my deliveries out and have to say am delighted.all done from home.collections made on time and deliveries the same at a great price.
08/03/16
On time and with good tracking. Best way to send.
08/03/16
Good price but you get what u pay for. If u have an issue youd be better off contacting courier yourself. Been left with issues unanswered, been told Ill get an email with an update and never did. Not great. But if everything goes well which did happen few times u cant really fault the service. Because I rate for how companies deal with issues, I cant rate them high.
07/03/16
Got to send a parcel from UK to USA (WI) 1-2kg and it arrived within 5 days even though its said 2-4 days on the website. The simplicity to make an order and find the best prices "even though they are still quite high" makes sending parcels to family for urgent needs much simpler ! Thank you !
07/03/16
Dropped the parcel off at a shop only round the corner from where I live on a Wednesday night and by Friday 10:00 am it was in Holland signed for, fantastic service!
07/03/16
Excellent service, collected Wednesday lunchtime arrived in Qatar Saturday , half the price of other quotes. Thankyou
07/03/16
Collect on day said and at the right time
07/03/16
It worked almost perfectly. I shipped something from the UK to Hungary with parcelforce trough parcelmonkey. The price was good, the trancking function was awesome. The hungarian service called GLS was total incompetent. They didnt call me before delivering the package, and they didnt leave a phone number after the first delivery attempt.
Fortunately I saw the failed delivery attemt on parcelforces home page, and i could contact GLS and was able to collect my package.
Parcelmonkey was great, parcelforce was great, GLS was a bit incompetent, but I got my package, so I am happy.
07/03/16
Great Service I would use you again
07/03/16
Collected parcel early morning,and it was delivered the next day as requested.No problems at all.
07/03/16
I was a little apprehensive at using Parcel Monkey but it as founded. They collected and delivered quite a large parcel for me and I would definitely both recommend and use them again myself.
07/03/16
On time, competitively priced and helpful
07/03/16
as this was my first attempt i found the site easy to navigate.no problems whatsoever
07/03/16
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