We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,678 reviews.
a fairly easy to use service at a good price, the only negative is the tracking service which tells you nothing
17/02/16
Regular user of Parcel Monkey. Happy with prices and service. Not let me down yet! Recommended
17/02/16
Package collected and passed on to Norsk for international shipping on 28/01/2016. Package contained perfume which is forbidden so Norsk returned package to Parcel Monkey on the 03/02/16. Not only will Parcel Monkey not refund me (minus admin costs), they have not returned my package. All i get is the run around, claiming the package has not been received yet Norsk provided the return tracking information and confirmation that the item was sent back and received by Parcel Monkey. I have contacted you numerous times and you have been very unprofessional with your sporadic generic responses. Can i please have my package back (TE5081757A)
17/02/16
Truly excellent
17/02/16
We had an issue with the courier missing the pick up window. I asked my sister to wait to handover the package and she wound up waiting all day with no show from DHL till an hour after the window. She wound up going to a drop off point.
17/02/16
First time sending a parcel to Texas from the the UK.
And less than a week my customer has his parcel in his hands. Safe and sound.
Outstanding....
16/02/16
I was very impressed at the speed of delivery. I expected something to go wrong at every step, but no, everything went to schedule. Thanks Parcel Monkey. I will be back
16/02/16
A quick pick up and a quick delivery.
16/02/16
Excellent price, excellent communications from both ParcelMonkey and DPD, very very quick delivery and 60% cheaper than Parcelforce, my buyer was impressed, its been hassle free for me and most importantly the item arrived undamaged and before the expected delivery date.
If I had to critique then I had two very insignificant issues, firstly the label printing is confusing as this took 15 minutes to arrive but the website told me I could download straight away. Secondly, the tracking is confusing because it wasnt clear enough to begin with that the tracking number for ParcelMonkey is different to DPDs and, they both emailed 2 different reference numbers with little explanation as to why they were different but, once the item was collected the tracking via DPD was really simple and easy.
16/02/16
I used the service to send a parcel to Poland. It was really easy to use. I chose a DPD pickup, it was much cheaper than Royal Mail and it was really quick and reliable. The drop points were easy to find and in many areas. I got emails at all of the stages of delivery. Overall really happy with the service, would definitely recommend and will be using it again.
16/02/16
Did what they said on the tin. Parcels arrived in the same condition as they had been on collection
16/02/16
Super service and cheap
16/02/16
Everything worked perfectly, very easy will use again.
16/02/16
Always check Parcel Monkey and always find a cheaper way of sending Parcels than I expected.
Usually using a local Drop off always helps I can do it when I want not having to wait arround for someone to collect...
16/02/16
Picked up wed for a 2 day delivery didnt arrive until the following Monday. It was a birthday gift and didnt arrive on time. Spoke to parcel monkey & they said it was only s 2 day delivery once it reached Germany.
16/02/16
Used to send a 55kg package to a remote town in Spain. Booking was easy and took minutes. Collection was straight forward to add and postage labels were emailed almost instantly. Then item was easy to track online using the links provided. Good, efficient service which I would use again.
16/02/16
really happy with this someone recommended me and think i will be using it all the time now
16/02/16
Did what I expected them to do.
16/02/16
Parcel monkey is an agency. It might be unfair to criticise them when DPD are at fault as in my case however this would be just the time where a good agency could step in and redeem the situation. At this point sadly, parcel monkey fails the test on almost every front. Firstly, there is no phone number. Contact therefore becomes infinitely more complicated. Outdated business model and one that stinks of customer exploitation. Secondly, the only method of contact is via their website during office hours so when an urgent parcel is not picked up by the early evening, there is no one to help. Thirdly, the staff responding to messages via their website are useless. They do not answer straightforward questions and do not put into action straightforward requests or assurances. Fourthly, promises of action and a refunds are not upheld. Fithly, the Monkey that goes by the name of MR. JASON RAMIAH Customer Service Director Parcel Monkey Ltd 21 Tollgate Chandlers Ford Eastleigh SO53 3TG and who is a director of the company does not respond to written formal complaints, presumably because he has so many to deal with. Im assuming he also goes by the name of Navin and is their MD. nav@parcelmonkey com AVOID
16/02/16
Good service apart from having to hang around all day waiting for the courier to pick up the parcel. Would be useful to receive a text or email early in the day giving approximate time for pick up. I understand pick ups are fitted in around contracts but the courier didnt even ring the door bell when he came just stuck a card through the letter slot and disappeared. I had to phone to get him to come back. Advice re approximate time for pickup would save time for both the sender and the courier pickup.
16/02/16
No complaints, fast and efficient
16/02/16
Booked small parcel to be shipped to Cambodia. Parcel collected on time by Parcelforce, checked tracking 2 days later, nothing, had to contact parcel monkey, only way is by online chat , no tel numbers are available, assistant said would email courier to establish why tracking was not working. Never received a reply but happily item arrived at destination 3 days later. Not a good experience particularly as package was reasonably valuable.
16/02/16
No problems, good value, arrived in time frame promised.
16/02/16
Great service for any business shipping stuff to Europe
16/02/16
picked up the parcel on time , cheapest delivery service we could find, reached destination in good condition and on time
16/02/16
My parcel was delivered speedily I was reimbursed within a few days from collection to delivery.
16/02/16
Quick and easy to use. Great choice of couriers and prices to suit any budget.
16/02/16
Prompt, secure and efficent service for a fraction of the price of other well know couriers. Would recommend and would definately use again.
16/02/16
Great comparison of pricing options, easy portal and customs forms, a pick up window option would have been the only thing I would have liked
16/02/16
I have to say anything about pick up. Good comunication between us But the item has arrive broken Im sorry if my review is not great but unfortunately thats what happen
16/02/16
Found it harder to book compared to other sites.
Delivery excellent
16/02/16
Pickup same day as requested, great price.
16/02/16
I booked in my collection, paid the very reasonable price - cheaper and easier than going to the Post Office to use ParcelForce 24 (which is the service this review is about).
The online pricing system takes the hard work out of the process.
My parcel was collected within the hour (nothing to do with Parcel Monkey, we just have an efficient ParcelForce driver).
Very pleased and this is why I always use Parcel Monkey.
16/02/16
Never used you before but very happy with the service we received recently thank you
16/02/16
Bicycle arrived damaged. Customer very upset . I was upset , parcel force 48 . Never again .
16/02/16
Great service very swift
16/02/16
I was pleased with the service that I used for the first time. Parcel monkeys website was clear and easy to navigate and once Id made my selection went through the process easily and my parcel arrived when I expected. I will be using them again.
16/02/16
Everything very smooth apart from company in the country I sent the parcel, took me a couple of days to get my parcel because the driver must have been in a rush when he delivered it
16/02/16
Very genuine and good service,royal mail turned up next day to pick up my parcel.
16/02/16
I have used Parcel Monkey on-and-off for about 5 years, following problems with a competitor when a tracked parcel went missing, and have been delighted every time. I havent yet had to deal personally with them as things have not gone wrong.
16/02/16
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