We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
thank you so much ... you have been very clear and the package arrived on select days
18/06/16 by Customer
Im somewhat bemused that youre seeking feedback on your service, when my parcel is still sat in my hallway! I waited in all day on Tuesday between (8am and 6pm) and nobody turned up to another courier. I rebooked for Thursday and waited in all day again - still no parcel collection. .. why isnt someone calling me to tell me my parcel wont be collected after all!? .. why is the only option on your online chat support to rebook or cancel!? .. why isnt there a number to call to speak to a real person? .. with a heavy heart, I have rebooked again for next Wednesday. I will wait in all day again, but already lost faith that someone might actually turn up to take my parcel away :(
18/06/16 by Fernando Silva
easy to sort a courier in one quick search
18/06/16 by John, Twickenham
I used parcel monkey and they are great.
many thanks
18/06/16 by pestana
Right price
Perfect timing
Easy to use it
Amazing!!!!
Thanks
18/06/16 by RaFael
I paid for sending a 4kg parcel to China on the 12th of June. On the 13th DPD was supposed to collect. They didnt and ParcelMonkey rescheduled every day. The customer service people kept saying that they are sorry and they are waiting from their courier to respond. All my questions were pretty much ignored. Ive asked to talk to a manager to change the order to a drop off and theyve never done it. They would just ignore the message and I had to start new complaints through the website. NO PHONE NUMBER! There is no one you can actually talk to. On the 17th my parcel was collected by a man from DPD. On the 18th Im getting a message from ParcelMonkey saying that their courier came on the 16th and no one was in. That is a lie. I waited all day at home for these pick up to happen. And this over the fact that my parcel was collected? Its a £500 wort product in there and now its lost... Abolutely impossible!
18/06/16 by Adrian Stefanache
Our Response: Dear Adrian,
I am sorry to read of your recent difficulty in regards to the collection booked by DPD.
We cant swap an order going to China with DPD so that you could drop it off but we can now look into why your order was collected but now shows as not.
I personally think this is down to the order being re booked but I will ask a member of our support team to investigate matters further for you.
Kind Regards,
Matt
Easy to use service that is both speedy and reliable. Be aware to check junk folder to print shipping label as you need to do this yourself before they pick up. 20kg package arrived in sweden 6 days later and for the price its an excellent service. Will use again!
18/06/16 by Alex Dyer
The eBay link never worked and the online help was useless. Used the online chat for over an hour once and got absolutely nowhere, it was like talking to someone with very short term memory loss. Fine (maybe) to send the odd private parcel but if youre a small business then forget it - pay the extra and go direct to the actual carriers.
18/06/16 by Graham Sutcliffe
It is always a nervous thing on use a new company from a different continent. Everything happened exactly as described on the website, every move my parcel made was recorded and I was able to track it.
Very satisfied and all this at the best price. WELL DONE!!
18/06/16 by Phillip Engelbrecht
Very easy to set up, picked up and delivered on time
17/06/16 by Miss Natasha Kirkaldie
Exceeded my expectations, easy, quick and far cheaper than going direct via Parcelforce.
17/06/16 by Neil
that was the best delivery i have ever had, fast, no damage, and I will for sure use them from now on.
I will pass on to other people about your services.
Regards
Henry
17/06/16 by thomas hamriding
i booked a parcel to be delivered in in korea, that eventually got lost, ok these happens sometimes i get it. after many messages to get a refund from parcelmonkey that took over 1 month, they offered to pay back 25£ and the cost of my shipping which is nothing ofc cause the parcel costed over 100£ Tten i got a email if i want the money back in my paypal account or in my bank account. i chose paypal. after a couple of days that i didnt see the money in my balance i messaged them to see if they have sent me and guess what that *****s sent the money to my personal email and not the one the i paid the parcel and that is linked to my paypal so now i cant even claim 50£ and they refuse to sent them again blaming me for their mistake. nice job parcelmonkey congratulations your finance team is braindead
17/06/16 by sofia koutsouveli
My parcel arrived in Cyprus really quickly. Very pleased
17/06/16 by Ms Barbara Javanpey-James
I highly recommend Parcel Monkey. The shopping experience is basic and efficient, and the printable label is generated very briefly.
17/06/16 by Youssef
it is whats on the can
17/06/16 by kt
Can recommend their service safe and relaible even when content is fragile!!
17/06/16 by Customer
England to France shipping that went very well. Delivered in 2 days as stated.
17/06/16 by Barbara
NEVER ever use this company...like ever. The do not have a phone number and when something goes wrong they just blame the courier!! I have never seen a company that cannot accept responsibility. I wanted a parcel collected on 6th June to send to Jamaica and I waited in ALL DAY and nobody came to collect it...it wasnt until 8th that someone actually came and collected it. i paid for a 3-4 day delivery and here I am on the 17th June and my parcel has still not arrived nor can anyone tell me what is going on... My partners birthday was on the 10th June and was supposed to be made a part of a surprise party.... a week later still nothing all they keep saying is they will contact the couriers and let me know...... I am completely upset that i even used parcel monkey as i had seen some bad reviews but so i could save a few quid i thought i would give them a try. Now i can CERTAINLY say IT IS NOT WORTH IT! I dont even know where my parcel is and the tracking system they have is a shambles much like the whole parcel monkey uk website!!! dont use them might aswel just use Courier or someone else directly. All i want is my parcel back and a full refund... not happy one bit this has caused so much stress i hope this review helps someone!!!
17/06/16 by Mashama Pearce
EVERYONE STOP WHAT YOU ARE DOING AND DO NOT USE PARCEL MONKEY!! They are crooks! I had my item completely lost by Parcelforce who ADMITTED to me THEMSELVES that they had lost it, because I had phoned them myself. Parcel Monkey said that they had to wait to hear back from Parcelforce to acknowledge the outcome, however this is what they said to me everytime I contacted them! Which by the way you can not contact them properly anyway because they have no telephone number!? Why would you trust a company that can not even offer a simple contact telephone number!? Parcel Monkey have not been back in contact with me regarding my case and I have NOT received my claim or even a refund! So as far as Im concerned they could have made the claim and kept the money! One things for sure though, theyve certainly kept my refund! A TRULY dishonest and terrible terrible company who should not be operating. You are better off just going direct to the courier themselves, whose prices are virtually the same anyway and have piece of mind if anything goes wrong.
17/06/16 by Alex
Our Response: Hello Alex,
I am sorry to read your review and would welcome the chance to look into it further.
If you could make contact with us via Live chat and mention its because of this review and the issues you have faced one of our support agents will look into this and pass the details on to a senior member of our customer support team and the relevant Director.
Kind Regards,
Matt
Very good service timely, easy to use/track and pleasant collection staff.
17/06/16 by Customer Liz Riley
The driver delivered my parcel to the wrong address around the corner. I had to go and find it myself. But it was quick !
17/06/16 by Justin Murphy
Our Response: Hello Justin,
I can only assume that happened as no one was home at the time of delivery.
Picked up on time and delivered late due to no fault of Parcel monkey.Held up by customs
17/06/16 by Cuian Allenstomer
Hi Cuian,
Thank you for your five star review and understanding in why the item was delayed.
Kind Regards,
Matt
Looked around and this was the best price. Quick and easy to use. Minimal work on my part.
17/06/16 by Stevoir
Easy to book, unbelievable price, delivered on time,!
Notified when delivery would take place.
Will be using you again for sure....
17/06/16 by OSN
Wow parcel from Cornwall to UAE in under 1 week.....fast, efficient and very easy...just what is required on this busy life. Thank you
17/06/16 by Karen
Find you the cheapest and best courier service. Tells us how many days and also if it gets tracked or not. Sends you out emails to notify when its getting collected. Also tells you if its reached and takes us to the courier site without logging in or anything.
17/06/16 by Noman Arfan
1st u cant contact Monkeypercel as they do not have any phone numbers and second its not clear after booking ur parcel that whats happening...do not give any tracking number or any receipt of acceptance of parcel.
16/06/16 by hasnain haidri
Our Response: Good morning Hasnain,
We can be contacted via email and live chat and do provide all the necessary information following payment.
Our Live chat team are on hand right now if you wish to contact them to discuss a more specific problem with your order.
Kind Regards,
Matt
Amazing quick service
16/06/16 by Customer
Wonderful thank you
16/06/16 by Customer
I would have better off paying a few quid more with parcel force direct as the labels are easy printable!
16/06/16 by Julie
After one week my parcel hast left the Pepo phoned DPD and parcel monkey hast instructed them to collect it and deliver
16/06/16 by Customer
Our Response: Hello,
DPD are incorrect with the statement they have given you.
When your booking is made all relevant information is passed to DPD to confirm matters. Once your item is scanned in at the drop off point then DPD know there is a collection needed.
If you would like to make contact with us via email or live chat we will gladly look into this in more detail for you and make sure your item is delivered.
Kind Regards,
Matt
My parcel was picked up on time and delivered within the time they have me. Well recommended
16/06/16 by Steve Pannell
within 3 days I got my package!
16/06/16 by michael
paid for the fast Courier service but item arrived 2 days late. dissapointed
16/06/16 by T.M
Quick and easy to navigate site, parcel collected and delivered quickly
16/06/16 by Louise p
Prices significantly cheaper than going to the services directly. Excellent customer service who answered all my questions promptly. Wouldnt go anywhere else.
16/06/16 by Customer
Good price, and good service. No complaints using Parcel Force.
16/06/16 by Tim Ricketts
Everything was great-grandchildren cheap and fast.would definitely recommend to everyone.
16/06/16 by Customer
No reservation- job done quickly appropriately
16/06/16 by Olga
