We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Absolutely no problems with Parcel Monkey form start to finish, recipient also received item before expected date. Will, definitely use again. Item dispatched from UK to Sweden, best competitive deal out there.
10/03/16
I sent a parcel to the Netherlands and have never used thus kind of service before but after my experience I will definitely use it again. It was a fast efficient service and would recommend.
10/03/16
Product sustained damage in transit despite being well packed. Not really friction just not the service I paid for.
10/03/16
Didnt have any problems, all went really smooth and quick .
10/03/16
Not at all happy with this service. I sent a package from the uk to qatar and it got stuck at customs because they say they couldnt find the customs form which i definitely attached to the box and taped it firmly down and even asking the driver to verify. Instead of allowing me to email them another customs form they gave me the option of either paying £35 to get the parcel back of them disposing of it!! Huge huge inconvenience and i ended up paying the initial fee of postage and then a fee to reclaim. Totally ruined the surprise i wanted to give my nieces! Still hoping to get a refund on my money!!
10/03/16
Great prices, easy to request a pick up.
DPD delivered package 2x faster than promised.
10/03/16
Excellent service and very good value compared with the competitors
10/03/16
Great service, was almost £100 cheaper than anyone else.
10/03/16
The website gave clear instructions about measuring and weighing the parcels; then printed labels easily for a pickup within a couple of days. Cost less than I expected. Pickup came on time. Sorted.
10/03/16
I was quite pleased. To be fair, I didnt have any issue to be contact customer service and I think thats usually the acid test. Id use them again though.
Still its even better to not need to contact Customer Services.
10/03/16
Good service well done
10/03/16
I received a message that my parcel was being returned to me - I wasted 45 minutes chasing the problem which just wasted my time - parcel monkey was good, easy to use though
"03 Mar 2016 12:01 Manchester We have your parcel and its on its way back to you"
10/03/16
no problems works well
10/03/16
Fantastic forum, and great service. Will only use these guys in future.
10/03/16
3KG parcel sent to Aus at very good rate and efficient pickup locally
10/03/16
Very easy to use
10/03/16
Setting up the account was straightforward and easy enough. The parcel actually arrived one day early. I was kept informed of delivery date and time by email. My item was delivered safely and quickly.
10/03/16
Excellent service. Having had a bad experience with a rival business I was slightly sceptical but I had nothing to worry about. The online booking system was simple and the range of offers gives options in the service required. A very happy customer.
10/03/16
Delivered within time specified. Must put parcel tape on to say fragile next time though . Thank you
10/03/16
I cannot fault the parcel monkey experience but using DPD for business has been a disaster. What is the point of someone staying in all day for a prearranged delivery for the delivery not to turn up and no communication to confirm the delivery was not made and the reasons why. My client was extremely unhappy!
09/03/16
Simple and easy to use and very good results
09/03/16
Booked it via this site. Parcel force large was 55 quid. Same service booked through this site cost me 35 and it was still parcel force large
09/03/16
Fast delivery
09/03/16
Very easy to use, great communication, good prices and no problems. My package arrived in France as expected. Will definitely use you again. Thank you
09/03/16
Couldnt fault the service or ease of use in any way. If i had used the carrier direct it would have cost me more than double.Can thoroughly recommend parcel monkey and i will definitely use them again. Well done.
09/03/16
Great service, reasonable price.
09/03/16
Used for the third time, excellence and timely service provided
09/03/16
great service, great prices
09/03/16
Awesome first time delivery thanks Parcel Monkey on time!! & it was being sent abroad awesome job!! Will use again. Thanks
09/03/16
Booked a parcel to be collected to go the Saudi - Waited 2 days for Yodel to collect, but nobody turned up. Was told that they would collected today and again nobody turned. If ParcelMonkey keep using unprofessional companies like Yodel, they deserve to get bad reviews
09/03/16
Used these guys a fair bit so I can offer an opinion based on more than one parcel. Starting with the positives the prices are competitive and the online booking process is simple and straightforward to follow. They offer a wide range of services from both budget and main stream carriers. Now the downside, when it goes wrong they are useless. I have had numerous missed collections and a couple of lost parcels. Now whilst I accept it is the actual couriers that are at fault for the losses I suspect the miss collections are down to Parcel Monkey. Also what is firmly under their control is the customer service which to put it bluntly is appalling. No phone line, just an online chat, sometime you can go over a day with out an answer, a lot of the replies are blatantly copy n paste answers and the general feeling is they do not give a monkeys Sadly in light of this poor customer service I often use their competitors as even if they are slightly more expensive it is worth it so you do not have to use Parcel Monkey customer service. The only time I will use PM now is if I select a drop off, that way I am not sweating on the couriers potential non arrival. Shame really but if they sorted their customer service then I would score them higher
09/03/16
Fantastic as always from you guys! We use you all the time!
09/03/16
Great value and super fast postage. I will definitely be using them again!
09/03/16
Totally let down yesterday, Parcelforce did not collect the two parcels waiting to be shipped. One on 24 hour service and the other on 48 hour. Still waiting today for the parcels to be collected.
09/03/16
It would be helpful if at time could be given for collection, but over all I was pleased with the service.
09/03/16
Easy to arrange a collection - prompt and reliable service
09/03/16
Great Prices and Service
09/03/16
I was told about Parcel Monkey and had three parcels to send to Germany. It worked out about 50% cheaper to send via Parcel Monkey, was a bit unsure at first, but decided to give it a go. I booked it on a Tuesday night, the courier picked up at 4pm on Wednesday afternoon and the parcels were delivered and signed for by 12.15pm on Friday. I know there are mixed reviews on here and this was my first time using Parcel Monkey, but judging on this experience, I will definitely use again.
The only thing I would change is that when you book the courier, there is no way of knowing when they will arrive to pick up the order. Not really a problem for me as I work from home, would just be nice to know a given time, or within say a two hour slot.
09/03/16
Brilliant use this from now on simple and easy
09/03/16
no e-mail contact and was hard to navigate to the label that should be attached to the parcel. Apart from that very quick, fast and secure. I ve sent unlocked suitcase and nothing was missing from it .5 stars😊😊😊😊😊😊😊
09/03/16
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