We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,677 reviews.
collected and delivered on days stated. Would recommend
20/02/16
Late pickup because of a computer problem The customer service was not good
20/02/16
Easy enough to book, took parcel to collection point - good service. Could not track without a DPD account but it all seemed to work out fine so thanks for a good service.
20/02/16
Hassle free! Great Service... I am very pleased
20/02/16
DONT USE THIS SERVICE!!!!! I paid for 2 parcels to be delivered and only 1 turned up! You lost all my stuff!!!!
20/02/16
From the first contact, the order process went seemlessly, perfect in every way, I simply cannot fault the process.
A big thank you!!
20/02/16
I have been very happy with the service and the choice of couriers
20/02/16
The process of making the booking was good. However having paid for next working day delivery (guaranteed to arrive on Monday) with Parcrlforce the parcel hadnt reached the deliver depot on Monday evening. When I phoned to ask what was going on the very friendly guy at Parcrlforce said it would take up to 48 hours for him to find out when my parcel world be delivered! The parcel was delivered on Tuesday - too late for my son who needed the contents of the parcel for an interview.
20/02/16
7 large boxes collected on Monday afternoon and delivered Friday morning. U.K. To a Greek Island ...... Very impressed!!!!
20/02/16
GREAT SERVICE, EFFICIENT AND HELPFUL
20/02/16
faster and cheaper than everyone
19/02/16
Picked up on the day and was given a card with the time collected
19/02/16
excellent, fast service
19/02/16
As above. No problems, swift delivery via parcelforce, cheaper than parcel2go too.
19/02/16
I would recommend this company to everyone who has something to send /receive from all over the world.
19/02/16
Very easy to use, and all went according to plan, thank you.
19/02/16
I had nothing but hassle with this company - so much so that this is the first negative review I have ever made against a company before. They messed up the collection date at the beginning, said they couldnt pick up the same day the order was made so was expecting it to be collected the next day, only to have parcel force arrive a few hours later (Couldnt send the parcels with him though as the labels had not yet been sent to me by parcel monkey) Next issue - the parcel arrived damaged. Parcel Monkey took no responsibility as I didnt buy into their money making scheme of protection cover. The package couldnt have been more covered in Fragile tape if I tried however they still managed to damage the contents! Dont even try to find a telephone number either for this company as they dont have one!! Terrible customer service.
19/02/16
Arrived and delivered on time hassle free
19/02/16
Straight forward cheaper than Royal Mail will use again
19/02/16
Website easy to use. Provided a good range of shipping options. Collected on Monday, UK & delivered Wednesday, Ireland. Emails & sms at all stages. Perfect service.
19/02/16
Ordered on a Wednesday for collection the following Monday, waited in all day and no show. No updates on the website either. Turned up the following day
19/02/16
Nice and easy to use thanks
19/02/16
It actually works and we got a better deal than our company account.
19/02/16
Faultless easy cost effective process
19/02/16
Easy, quick service. Value for money in comparison to Post Office services.
19/02/16
Great prices as I needed to insure my parcel for £500. They were £10 cheaper than elsewhere. Will be using again. Thank you
19/02/16
Wish Id gone straight to royal mail as cheaper but on the whole good service
19/02/16
Had a failed collection after deliver fever turned up too early. Took 5days before parcel was then collected.
19/02/16
This time it wasnt a good experience with Parcel monkey.
19/02/16
its been an excellent experience they take only 4 days and my delivery arrives very good and on time I really recommend it.
19/02/16
My parcel was picked up without problems and delivered within days
19/02/16
the idea of using your service is to save money or time but that wasnt the case I paid nearly twice as much and took a lot longer will think twice next time
19/02/16
Website very easy to use. Excellent price paid for delivery of 20kg Parcel. Parcel force was the company of choice. We printed off the provided label as requested and attached it to said parcel. The parcel was collected at 9am the next day - fantastic!! However On following my tracking number I realised my parcel was showing as still on the van after 2 days. This is where I ran into problems with Parcel Monkey. They have no phone numbers for you call only an online web chat. Finally someone replied and said they had asked parcel force to look into it. 4 hours later I had still not had an answer so went against parcel monkey and called parcel force myself. The very helpful man at the local depot was able to locate my parcel straight away and the reason it had not been moved onto the delivery depot is because there was NO barcode on the delivery print out given by parcel monkey. Had I not chased this up personally my parcel would still be sat at the local depot. My parcel has now been delivered successfully so I no longer need to deal with parcel monkey. Their poor customer service and lack of communication has resulted in me never wanting to use them again.
19/02/16
I sent a 60x40x40 box weighing 12KG. The Post Office fee for Parcelforce (express48) was £23+, whereas with Parcel Monkey it was £12+. If Id have been sending 30KG, it would have been £43+ via the Post Office, but still £12+ via Parcel Monkey. And my parcel was collected, saving me taking it to the Post Office. Ill be using PM again.
18/02/16
I paid the extra premium to have guaranteed Saturday delivery, two days from the order date. It is now nearly a week later and we still do not have the parcel and we have no guarantee that we will get the parcel in time for the second deadline we gave the company. The fault may lie principally with Parcel Force, who Parcel Monkey are using to ship their parcels, however, if you are offering a service, it is wise to know the capability and reliability of the organisation that you are working with. This is the second Parcel Force deliver that has not been delivered and had to be returned to sender within three weeks. I would consider using Parcel Monkey again to give the benefit of the doubt, however, I will not be using any services that involve working with Parcel Force.
18/02/16
It was the first time for me using this service and everything went fine, really good. Thanks.
18/02/16
I found the whole experience easy and pain free. I had previously sent a parcel by mail to my son but it had come back. In desperation I decided to send again via a courier but they were complicated and expensive. Then I found Parcel Monkey, who made it easy and much cheaper. I was delighted! The parcel arrived as they said it would.
18/02/16
A good and fast business, it took 10days, although was expected even longer, but the most of the days the parcel was in the UK. Overall very happy with everything.
18/02/16
I researched the cheapest way to send a parcel to New Zealand & found Parcel Monkey. I was a little hesitant but I couldnt be happier. Parcel force collected the parcel as arranged on the agreed date & my parcel arrived in New Zealand exactly 5 working days later. What a fantastic service & so much cheaper than if I had sent it directly through Parcel Force. I will definitely use this company again.
18/02/16
Found it impossible to print the required label from the parcel monkey website and eventually had to resort to contacting them for help. Thankfully the reply was prompt and a link sent so that I could access the label, otherwise I would have had no paperwork when the driver arrived.
18/02/16
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
