We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
All very good,thanks...
Regards Robert
22/06/16 by Robert Przyborowski
I would recommend this service completely. Very efficient from the pick up of the parcel to the delivery. Cost was very reasonable and the website easy to use. Will definitely use again
22/06/16 by G Davies
Long winded and varied pricing by competitors makes the choice difficult. All within a couple of £s until you look at next day delivery then watch the price alter.
Only wanted a parcel picking up and delivering to me. How difficult is that when you have all the details wrong almost impossible for some Parcel Force you are the tops thank you.
22/06/16 by Customer Terry Perrin
My parcel arrived in France 2 days after despatch, which was exactly as ordered
22/06/16 by Customer
Quick,Safe,Cheap. 10/10
22/06/16 by Wood man.
Unlike other couriers I could send without any problem the 20kg package. All without problems! I recommend.
22/06/16 by Hanna L
Thanks for the quick dispatch, and the tracking system worked really well.
22/06/16 by Ilse
I booked a pick up and international delivery (UK to Canada) on 16th June and got a confirmation mail saying that pick up is arranged on 17th June....paid a premium price (usual price was 20 and paid 40 for a fast and safe service by selecting known provider Courier). yesterday talked to the customer service and they sang the same song...."apologies, this is service providers problem (Courier)"...... wait... did i pay to Courier or Parcel Monkey???? Am still waiting to pick up the parcel as of now (June 22).... hope i will get my parcel...may be this month or next...... Titto Mathew
22/06/16 by Titto Mathew
Our Response: Good morning Titto,
There seems to be an collection problem with DHL for some reason so one of our agents will look into this and clear matters up for you.
On behalf of DHL please accept my personal apologies for this.
Kind Regards,
Matt
Amazing service will be using this website again
22/06/16 by Customer Claire
I was pleased with the service and the price. I was able to book a pickup for the very next day.
There were some technical issues with sending me labels, but the online customer service was very helpful and pointed me in the right direction.
22/06/16 by Customer
Very good service! Efficient and great value. The only problem was the paperwork arrived after the parcel was collected. The driver had to manually do the paperwork. But fantastic service
22/06/16 by Judy Allanson
Perfect service - easy to deal with - great price - recommended!
22/06/16 by Dave Tea
Dont get me wrong, finding a courier and sorting details for the parcel couldnt be easier. But Ive never received the necessary barcode and information. So the parcel I paid for and needed to be sent 2 weeks ago still hasnt gone. After speaking direct to the courier theyve opened a case as it has happened numerous times
22/06/16 by Fay
Our Response: Hi Fay,
I am sorry to read your issue and ask that you contact us via live chat or email so we can look to resolve matter.
Kind Regards,
Matt
Good price for collection and delivered within there time slot
Thanks will use again
22/06/16 by K granger
no Hassel, only problem is having someone available all day in the office for the pick up
22/06/16 by Admiral Service & Maintenance Ltd
Easy to use, parcel sent safely and quickly
21/06/16 by Marie
Very happy with the service, would definitely recommend ????
21/06/16 by Paul Shock
my parcel is lost
21/06/16 by Customer eric
Spedizione arrivata nei tempi previsti, sapevo quasi sempre dove fosse il mio pacco, puntualissimi in tutto.
Grazie mille! Riutilizzerò sicuramente! ????
21/06/16 by Customer Dalila
Attempted delivery, contacted me when reality proved harder than theory so I felt in the loop and knew the risks to my package. Thank you!
21/06/16 by Alexis
Tried several parcel sites without much luck, even visited a couple of places still no luck. Parcel Monkey very good - booked a pick up from home and gave me a price before I booked it. well pleased with the service.
21/06/16 by Keith Mould
Recently lost 2 parcels with Parcel2Go so decided to move. Competative prices and I have my product.
Would recommend up till now
21/06/16 by Mr Matt King
After using parcel monkey to book a delivery with parcel force and paying extra insurance to have the parcel smashed to bits parcel monkey do not want to know and keeps fobbing me off People beware fraudulent company
21/06/16 by Adam John
Good service overall its value for money i would recommend everyones to try them
21/06/16 by Customer
First time using Parcel Monkey,, and wont be the last.. it was easy , and found the best quote, and delivery service.. Sent a parcel to the USA on the Tuesday afternoon,, and it arrived there less than 48 hours later... Would recommend.
21/06/16 by Alyson Gill
Hi Alyson,
Thank you for your first order, its great to read that it wont be your last and that you are going to be recommending us too!!
Arrived exactly as it was told on tracking system
21/06/16 by Customer
Parcel collected on time and delivered in great condition, also on time. Manchester to France in 3 days and the price was good too. Whats not to like?
21/06/16 by Tracey
Quickly found the best price for my oversized parcel, meaning that the recipient for it in 24 hours for less than they thought they were going to pay for 48.
Ill be using Parcel Monkey next time I need to send something.
21/06/16 by Customer
The fist two service were not available, but the third worked OK
21/06/16 by Johny
It got there on time, and all in one piece, and thats the whole point - Thanks!
21/06/16 by JOHN ALEXANDER
If you want to have your stuff delivered internationally, do make sure that your details are correct. Might not get your parcel anyway, see me. It got shipped back despite all my efforts to amend the supposedly wrong address by adding some hyphens between the words as is the custom in Germany. Didnt get it in the end because somebody apparently couldnt reach my phone, although I have not received a single call. Explain to me why you would need to call me if you have a perfectly sensible address and even a person on the phone frantically trying to get their parcel?
21/06/16 by Customer
I shipped a large motorcycle fuel tank to the other end of the country. It was collected fairly early although I was expecting a little earlier, I had to wait in a couple of hours, The collection agent arrived in an unmarked white van in plain clothes and without identification badge but was polite and gave me a pre-printed receipt in exchange for the parcel.
The tracking facility on the website was easy to use and the parcel arrived at its destination within 24 hours. The parcel had to be signed for and a copy of the signature was added to the tracking information, which is a nice touch.
Very pleased with the service.Will use Parcel Monkey again. Thanks.
21/06/16 by Mark S. - East Sussex
Very keen price compared to other carriers, how ever the carrier on this occasion Parcel Force booked on the Monday, received on the Friday.
21/06/16 by Customer
Parcel quotations and value for money is excellent compared to other websites..
21/06/16 by Sushant G
Hi Sushant,
Thank you very much for your 5 star review and its great to see that you feel we offer excellent value for money.
Kind Regards,
Matt
17 hours to get a follow up email after booking with the label details? Fortunately the courier had not collected so I had time to print otherwise it would have gone with the correct labelling! Ridiculous
21/06/16 by Customer
Shipped a parcel to Bulgaria with them fine, we then sent another to the same address which they were then unable to deliver. spent ages trying to resolve matter but they could not give us a valid reason for non delivery. Our customer waited 4 months for this! then had the cheek to offer us half the money back and also charged us to send the parcel back to us. We then sent parcel with another courier and low and behold he received it within a week. Appalling from beginning to end and not bothered at trying to resolve matter and keep their customers happy, the Manager was useless too! Very disappointing. Still not had a refund 4 months later .......
21/06/16 by A very unhappy Parcel Monkey customer
I have used them a few times,the couriers were very prompt and my item arrived in some cases earlier than expected! Very happy!
21/06/16 by Laviniaw
A very quick ,,picked up in 1 hour,, service. very proffesional highly recomended
21/06/16 by richard
was a bit concerned after reading negative feedback but parcel arrived back a day before expected so no complaints
21/06/16 by Andrea
Aa
Very good all easy
21/06/16 by Customerlee
