We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
No problem. Used by about 6 times now. Good customer service and quick reply to queries
15/03/16 by Customer
amazing electric prove of parcel deliverd
15/03/16 by Customer
Great when everything goes smoothly and usually cheaper than RM. However, parcels fairly regularly not collected with no apology. Service is very dependent on the local courier. Parcels I have sent have been left in odd places with no note left to explain.
14/03/16 by Kate T
They collected from me (in the UK) exactly when they said. Parcel arrived (in France) without any damage. Much cheaper than Parcelforce. My only quibble and hence not the 5 stars was the delivery date was stated to be the Monday, so I informed the recipient, and they made arrangements to be in then. It was actually delivered on the Saturday (2 days earlier than they said). Luckily they were in.
14/03/16 by Customer
I would recommend that you use a company that actually has a customer service department...
14/03/16 by Customer
Our Response: Dear Customer
All of our support tickets are responded to by our team around the clock. Should you wish to have an instant response please log in and use Live Chat and you can speak one to one with our team. There can be a delay on responses sometimes if we are chasing the courier up on your goods and have to wait for their reply before we can alert you.
Apologies for the inconvenience caused
Kind regards
James
Allow passport reset
14/03/16 by natalie lynch
Our Response: Dear Natalie
Sorry to see you had an issue with your password, to reset it simply use the forgot my password link. Failing this just drop us an email via the contact us page and we can get a new one sent to you to allow you to log in. We have not come across customers having an issue with this before so potentially there was a typo on your email address?
Kind regards
Jason
Took a day off work for a parcel to be collected, only it wasnt. Theres no contact number so had to have a Web chat with someone who basically said you either cancel the collection or re-book it. After paying for a service which I didnt receive, and taking time off work, a full or part refund should have been standard practice. I just about received an apology, let alone anything else. Parcel was then collected 2 days later for which the courier had 2 collections booked for 2 parcels! Love the way they treat new customers, certainly wont be using them again.
14/03/16 by Brian Geeves
I recently bought a broadcast camera and needed to get it shipped to ireland. I looked at a number of different courier companies and decided Parcel Monkey offered the best service, and good value too when i had to buy additional insurance for my high value package. Was able to track it and it arrived on time.
14/03/16 by Al m
Excellent service. Speedy collection and delivery. Definitely use again
14/03/16 by Denise
No stress - great service - thank you.
14/03/16 by Peter Roles
I had a bad experience with my collection, and the advisors, not only didnt give me any solution, they are not answering my complaint and even if I am trying to get my money back, they are not answering to my request. Nobody colected my parcel, nobody gave me a solution that can fit my need and they are not even offering my money back. I had to solve my problem on my own, obviously with an other company, and I will fight for my money myself, as well. This was a terrible experience before moving to an other country. Do not trust them if you are in a rush.
14/03/16 by Customer
Our Response: Dear Customer
I am sorry to hear the courier you chose from our website failed to collect. Please let us know the PM order number on Live Chat and we will look into your order and whether we can issue a refund for you.
Apologies for the inconvenience caused
Kind regards
James
I have used this service for the last year and I have always had great deals and straight forward information. Perfect for hassle free shipping. Easy to navigate website. Id recommend to anyone.
14/03/16 by Customer
great job. good price. delivered on time
14/03/16 by roger
I cannot rate the service that Parcel Monkey & DPD have provided me highly enough,
It couldnt be simpler, they collected on time Tuesday lunchtime in Basildon Essex, the estimated delivery to my Swedish address was the following Tuesday but the large parcel had arrived at my door Friday lunchtime just 3 days later !! In fact it arrived there before I had a chance to fly back over and collect it ! Brilliant service !
14/03/16 by Shaun
from how easy it was to book and get everything ready for the collection to the prompt service, I was very happy with the service provided and the costings were very good.
14/03/16 by Jim
Excellent service, quick delivery and a lot cheaper than dealing directly with the freight forwarders. I will definitely use again.
14/03/16 by L Cole
Efficient and reliable service includes convenient collection from my home too.
14/03/16 by Suzy
This time I need a parcel collected and brought to me.
Everything worked out just fine. I have used Parcel Monkey a couple of times for arranging deliveries, and this my first collection, went just as well.
Thanks
14/03/16 by Jamys
My parcel did get there, but as the tracking section did not work and is still tracking my parcel even after it got there! PAYPAL wont give me my money back due to inconsistencies their own website. The live chat is rubbish even though my case was escalated I had t go through same thing over and over again. At one point they asked me when I received the parcel. I SENT THE PARCEL!! I took over a week to even get a pod. When I asked them to fix their website, they say they couldnt. Emails to support centre are sometimes not even answered. I cant believe you cant call them and you have to write to a UK address to complain. I have done that but I expect I will hear nothing as they have not proved to this date that they can action anything. My parcel left on the 18th Feb. We are now on the 14th March. If you want to throw your money down the toilet and waste a month of your life chasing them, then yes use this company!
14/03/16 by claire timmins
Our Response: Dear Claire,
Sorry to hear there was an issue with your tracking, we offer Live Chat support should you not be able to track it. As we do not handle the parcels we have to investigate with the courier companies on its location. We offer email support and Live Chat and this works for our customer base to resolve any issues they may have as all emails sent in are responded to. Apologies for the inconvenience caused, your letter will be responded to.
Kind regards
Jason
Easy to use, would recommend.
14/03/16 by Customer
There is very little sensible contact, live chat appears to be overseas with staff unable to deal properly with any issues that are not on their script. I ordered and paid for four parcels to go from UK to France. Only one label was generated, as their is no phone number or email address, I was forced to go onto their live chat, and after quite a long conversation I was assured three times that one label would suffice as it said 1 of 4, and I could copy the other three. When the courier from DPD arrived, he said he would get DPD to print off the other three. He took the parcels, and I then went onto the live chat and told them the courier had said there should have been four labels, they told me that it should be ok and if not customer services would contact me. After which DPD generated usual delivery progress, and it was taken by the French courier company, who have failed to deliver as they said customer was not in, even though she said she was, and they didn`t leave a card, or phone or email her, just sent the parcel (s) back to UK. No one seems to know how many parcels there are being sent back, or who is taking responsibility. I would like to use parcelmonkey again, but I would like to have a contact number to at least speak to someone sensible.
14/03/16 by Laurence Brazier
Our Response: Dear Laurence
We offer Live Chat support in our UK office to help with any enquiries, and also customer support if you press the help tab on your account homepage and then contact us and that allows you to reach us via email. We do not offer phone support as it can take a while to get hold of the courier handling the parcel hence we use online support. Please do feel free to contact us so we can help with your DPD issue.
Apologies for the inconvenience
Kind regards
James
Pricing and sending parcel was fine but trying to register was poor. It said account 75% complete and the asked for my date of birth. When entered it just kept returning to that page with no explanation as to why. Useless.
14/03/16 by Colin Read
second parcel was delivered to the same place as the first and wasnt meant to be - they had seperated addresses so dont understand why they were delivered to the same place.
14/03/16 by Fredericks
Great service, used for international and domestic now and all good. Very happy customer!!
14/03/16 by Customer
Worked very well, no problems at all.
14/03/16 by Customer
very good service pick up OK,good tracking easy to use system for quotes will use again
14/03/16 by kevin huggins
Competitively priced, good service and good tracking info
14/03/16 by Ashley Simons
Was simple and straightforward. Collection and delivery were on time and they did call before both actions. Only improvement suggestion is to update online tracking information realtime. Good experience overall. Especially pleased as Id used postal services twice before to the same address and failed. Very satisfied with parcel monkeys service.
14/03/16 by Ariel Rao
Easy transaction and great pricing compared to going direct, around 1/2 price.
No problems with the courier but parcel monkey website didnt update with the DPD tracking info.
13/03/16 by Gary M
Excellent service all around. From booking on like, collecting the parcel from my home to delivering in it in time as promised.Well done! I will most certainly use it again and again....
13/03/16 by theodora zygkostioti
Abosality fantastic service highly recommend
13/03/16 by Joel Harvey
Had some problems downloading the label but all resolved painlessly by the online chat customer service - all went well.
13/03/16 by DaveS
Quick, cheap, easy
13/03/16 by Customer
I have used this service for several years and have never had any reason to complain. They pick up when they say and deliver when they say. My parcels generally go to the Middle East and there has never been any problems.
13/03/16 by David Kennedy
Thank you for your continued custom David, glad to hear the service has been able to help you
Very efficient, great tracking, will definitely use again Thank you
13/03/16 by Ali Jones
Easy to use website, booked within minutes, hassle free service. Couldnt have asked for more to be honest
13/03/16 by SS
Very good service
12/03/16 by W zhang
First time I book my parcel with u but very bad experience
12/03/16 by Khalida Customer
Our Response: Dear Customer
Sorry to hear you were unhappy with the service, please get in touch on your account via Live Chat and we will be happy to assist you
Kind regards
James
delivered without a hitch very pleased. BUT pick up of parcel was from 9am to 5pm. too long a wait and not acceptable. will rethink before using parcel monkey again.
12/03/16 by Janet Jones
Our Response: Hi Janet,
Sorry we cannot shorten the window, this is how the carriers operate. You may be interested in our Drop Off services found on the price screen, where you simply drop at a DPD shop or Parcelforce Post Office or depot meaning no need to wait in.
Kind regards
James
my parcel has still not reached its destination. but i must say so far it has been an excellent service and will most definitely use it again.. you have bee updating me of its progress and this is very helpful.
12/03/16 by Customer sumayyah mootoo
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