We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
If next time You will let me know the time that You are coming, not to loos a holl Day, it will Be perfect.
26/06/16 by Ana-Maria Stavaru
Parcel delivered on time cant complain
25/06/16 by Customer
good service, annoying that not all Dpd drop off points/shops were able to accept my larger parcels but it would have been nice to have been warned about this limitation beforehand
25/06/16 by Bidders
Hood qiuck service
25/06/16 by Anna
quick, easy, hassle free!
25/06/16 by coleen butler
Brilliant service
25/06/16 by Customer
Great service and great website so helpful .would love to use again and again and also recommend to everyone .Cheers .
25/06/16 by A adam
Great stuff, cheap and easy.
24/06/16 by Customer
I have used Parcel Monkey 3 or 4 times now and no problems. also found their customer service team very helpful
Def recommend
24/06/16 by Kym McCallum
Very quick service
24/06/16 by Customer
I use parcel monkey regularly they have always collected and delivered on the agreed date. They offer an excellent service and I would not hesitate to reccomend such an excellent firm to any body
24/06/16 by Customer wearing
Good Price. Reasonable delivery time.
24/06/16 by John Murphy
Great prices and options, site well set out and easy to use, great experience!
24/06/16 by Samuel Anderson
Perfect. Highly recommended.
24/06/16 by Aleksandra
easy to use - necessary paperwork is available to print
24/06/16 by Theo
As far as we know it was delivered on time - picked up when they said they would and good price for such a heavy item.
24/06/16 by Caravan Dealer - Suffolk
4 star this time because of the collection delay.
24/06/16 by rceas
Used this site to find best price to send a £200 bicycle from Edinburgh to Kent. Excellent response and easy instructions.Collected and delivered as promised. Will use again.
24/06/16 by Pat
Turned up when they said and delivered on time excellent
24/06/16 by John tataryn
Parcel monkey delivered my parcel and it was so easy to use .
24/06/16 by Robert alexander
I have been waiting for my parcel to be picked up for a week on same day collection.
24/06/16 by Customer
Our Response: Hi,
I am sorry to read that and could you make contact with our support team via email or "live chat" so we can look into this further for you?
Kind Regards,
Matt
An efficient and trouble free service.
24/06/16 by Marian Austin
Service was average to good, after making payment I received message stating that posting labels information will arrive via email within 20 to 30 mins. This information never arrived until the morning of collection 2 hours before package was collected. I sent several requests for this information but did not get any replies.
24/06/16 by Customer
The collection service on 7th June was fabulous but alas! everything has gone horribly wrong and there is zero support from this company, I am totally gutted and extremely disappointed. The parcel I sent to Lusaka arrived in the country on 16th June and since then has not been delivered to its destination. We are all very upset and disappointed because there is no help from Parcel Monkey. I sent a message asking where in Lusaka Zambia my parcel has been delivered to no avail - there are no answers coming. Someone please HELP ME!!!!! I need that parcel delivered or at least tell me it is so I can organize for it to be collected.
23/06/16 by P Chinyoka
Our Response: Dear P Chinyoka,
I am sorry to read that your item has been delayed abroad and a member of our support team will look into this for you. I suspect the delay is due to customs clearance but we will investigate.
Good services and working good as delivered on time.
23/06/16 by Eva Bordan
I had never heard of parcel monkey until the day i booked them! I saved over half the price Royal Mail quoted me for the 2 parcels i sent. Communication was fantastic. Booking was easy and fast and the service was brilliant. Tracking numbers were given so i could track my parcel as soon as it was taken. I will definitely be using this service whenever i need to send a parcel from now on.
23/06/16 by Customer
First of all, the 5 days delivery what they told is fake. We sent two parcels 9 days ago, and its just left their warehouse yesterday (considering their tracking service). Whenever i tried to get answers via their live chat service, every time they promised that they gonna get in contact with the courier, and email to me when the parcels gonna arrive, but it obviously never happened. I DO NOT RECOMMEND PARCEL MONKEY TO ANYONE!
23/06/16 by Gabor
Very happy with the service received. My parcels arrived earlier that I initially anticipated with no damage to my items. I will be happy to use their service in the near future, no need to hassle yourself carrying heavy suitcases anymore.
23/06/16 by Customer_MO
Booked a pick up on 13th June on a 2 day delivery to Ireland. They were scheduled to pick it up on 14th June and didnt. Had to re-book to pick up on 15th of June on same 2 day service. It didnt get to Ireland until Mon 20th June. Wont be using them again. another courier far better. Even the courier they booked mentioned there were having a lot of problems with Parcel Monkey.
23/06/16 by Mark Costello
fully satisfied customer
23/06/16 by Customer
Friendly, professional and efficient customer service. Used many times and have saved a lot of money by doing so. Would wholeheartedly recommend.
23/06/16 by Jak Bowtell
Great price, great service
23/06/16 by derek
Terrible service, item smashed to pieces when delivered, then refused to compensate me for the damage or even collect and return the damaged item. Will not be using again, other companies offer a far better service and actually care about their customers. Never been treated so unacceptably by a company.
23/06/16 by phil
I had a parcel to send to Poland - 6 kilos and small enough to go as a small parcel via Post Office. As it was 6 kilos, it had to be sent via Parcelforce, price £50 and via DPD on Parcel Monkey it was £12.95.
Drop off location was close and convenient, I received two emails from DPD to keep me informed and parcel was delivered within the promised time.
Recommended.
23/06/16 by Timgin
THEY IMPLY IT IS A 24 COLLECTION / DELIVERY SERVICE. IT ISNT. THEY WILL CLAIM IT IS 24 HOUR FROM TIME OF COLLECTION. WEVE BEEN WAITING SEVERAL DAYS FOR COLLECTION NOW. THAT IS NOT 24 HOUR BY ANY DEFINITION. TEMPTED TO GO TO OMBUDSMAN / ADVERTISING AUTHORITY
23/06/16 by Richard John Furze
Our Response: Hello Richard,
By the looks of things there has been a delay in the collection of your item which we will take up with the courier concerned.
This delay in the collection is not directly related to the actions of ParcelMonkey Ltd but we will investigate why this happened with the courier concerned.
Good experience good service on time as well thanks
23/06/16 by Waqas Ahmed
Parcel booked to be collected at a great price. Parcel not collected. Collection rescheduled. Parcel still not collected. Customer not happy. another courier please.
22/06/16 by Melanie Wathen
Our Response: Hi Melanie,
I am sorry to read that your item has not been collected.
Please can you contact us via "live chat" and mention your trustpilot review so one of our agents can look into this issue further for you.
Once again sorry for the collection delay Melanie.
Kind Regards,
Matt
effortless excellent, no fuss, easy to use and guaranteed the best prices. its a no brainer......
22/06/16 by norma
I picked this service because it advertised it could deliver within 2 days on the site. This was not true it was delivered in 5 - 6 days. If I knew that I wouldnt have chosen this service as I needed the delivery within a specific time frame.
22/06/16 by Customer
Our Response: Good morning,
The transit times we display are provided to us by the couriers themselves. I am sorry that there has been a delay in the delivery of your item though.
Kind Regards,
Matt
I quoted a lady based on the quotation on the site when I entered the weight. When I went on to actually book collection and it requested dimensions it transpired the courier wasnt suitable. Only the more expensive ones were.
It also said I didnt need printer. However, once I had booked it requested I print labels!
22/06/16 by Customer
