We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Used parcel force through PM cheaper than going direct.
28/06/16 by Customer
Excellent service and low cost options. Great for bulky items - Door to Door Service.
Thanks
28/06/16 by Liam Kennedy
It has been one week since my parcel was collected from 77 heathfield Swansea. I contacted DPD today and they have informed me my parcel is in England in Parcel monkeys depot! I have been trying to contact parcel monkey all morning and have been unable to talk to anyone!! I am not happy and i want someone to contact me immediately!!
28/06/16 by Aaron O' Brien
Our Response: Dear Aaron
Sorry to hear about this delay with your parcel, please log in to your Parcel Monkey account and then you can contact our Live Chat team who will be able to assist and they are on line 8am to 9pm. You can also raise an email ticket to our support team who will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
Absolutly excellent service, quick and no hassles. would recommend to anyone
28/06/16 by Nick Clement
No fuss, easy to book, worked very well.
27/06/16 by Eva
Excellent service. We had to return a fairly large item that we had bought in China (wasnt suitable). It took five days to get there and the tracking service was amazing. We were able to follow the parcel all the way. We would definitely recommend Parcel Monkey
27/06/16 by Frankie
Parcel delivered one day late it was business delivery today I have to send another parcel and I use other delivery service
27/06/16 by Tariq
Our Response: Dear Tariq
I am very sorry to hear about the delay with your item, we do not make collections or deliveries as a reseller so please let us know the order number on Live Chat and we can chase the courier to see what caused this problem.
Apologies for the inconvenience caused
Kind regards
James
cheers :) great service and excellent value
27/06/16 by Customer
third (& last) time in a row parcel monkey (well named) let me down. 27 May sent a parcel to South Africa. intial quote was £60, whcih went to £90 after I quoted my customer. no follow up till I tried to track. then was told needed extra number. which I supplied but took over an hour to ask & find/ reply so item was returned to me. 27 June utterly disgusting experience never to be repeated. was told Id get a refund upon receipt, THEN told 3-5 working days wait, everything is a let down with PM NEVER use them, they blame the coureirs THEY recommend/ use, and never take resposnsibility for anything, use anyone use a donkey just avoid these well bunch of monkeys, UPDATE to PM reply; I have tried tickets. emails, and live chat, it takes on average SIX times to get an answer to a question, and than as here you usually blame others for everything. still waiting for refund. hopeless company go direct if you want to send anything anywhere.
27/06/16 by D M Whitfield
Our Response: Dear Customer
Sorry to hear you have had an issue with Parcel Monkey, the quick quote gets a price based on weight however should the item be large too the price can go up once you get a full quote with all your details added. We do not handle the goods so returns are carried out by either customs or the courier, so we would need to look into this and see why they sent it back. Please raise a support ticket and the team can advise more on the return based on the couriers info. If a refund has been advised, just pop on Live Chat and the agent can assist from there getting this to you,
Apologies for the issues you have had sending this parcel
Kind regards
James
Will definitely use again.
27/06/16 by Ann
No problems at all
27/06/16 by Nightowl
On the whole a good service, l had a problem because l dont have a printer and had to ask a neighbour to help out.
The charges for my l kg parcel were half the cost of the Royal Mail so on that basis l would definately use them again.
The fact the parcel was collected was a bonus.
27/06/16 by S Day
the courier came home and in 3 days my stuff was in italy. thanks
27/06/16 by andrea
Very effective, on time I really didnt expect this kind of service I am very pleased
27/06/16 by Customer Betselot B
My parcel was not picked up -no call, no email -although all contact details were available . No effort=no service A dissapointed customer
27/06/16 by Customer
Our Response: Dear Customer
Apologies for the inconvenience caused, we do not make the collections, we hand the order details to the courier who then makes the collection. Please contact us via Live Chat open 8am to 9pm weekdays and we can look into this for you.
Kind regards
James
I booked a shipment for a same day shipment the shipment was cancelled without informing me. when I contacted customer service to enquire, the only answer I received is "the shipment was cancelled on our system and you should rebook it for tomorrow" if I wanted it for next day I wouldnt book same day and how can you not know why it was cancelled ? and at least inform the customer !!!
27/06/16 by Customer
Our Response: Dear Customer
Sorry to hear about this cancelled collection, please raise a support ticket and we can look into why this was cancelled and update you. We may then be able to issue a refund depending on the circumstance if the service was not used
Kind regards
James
Very easy
Pack and go system
East to navigate website
Will use in the future
27/06/16 by Kirsty
booked to deliver a very large parcel through parcel monkey with parcel force. it was delivered 2 days late and then left unattended at the wrong address in the wrong post code, i had some random person texting me asking to get this massive parcel moved from outside my front door! the customer service i got to deal with this was poor from parcel monkey and got a load of excuses i had to ring parcel force myself and sort the problem with parcel monkey did nothing. i requested a refund and to speak to a manager and they are making this very difficult do not use them!!! spend that little extra
27/06/16 by chris marsden
Our Response: Dear Chris
Sorry to hear about your problems with Parcelforce who handle the goods.once we pass them the booking. It is unlike them to have this sort of issue so please raise a Live Chat or a support ticket and we will look into this for you with them. The best way to speak with a manager as we do not have phone lines would be a support ticket with FAO Manager and they will pick this up from here.
Once again we are very sorry for the issues caused on this occasion
Kind regards
James
Speedy and efficient service. Will use them again.
27/06/16 by Dollygolfer
Quick service and very reasonable prices
27/06/16 by Alan Creighton
I am really impressed with the delivery service we were given, we will definitely be using this service again if we have any more packages to send as they were outstanding from pick up to delivery, Many thanks for the brilliant service. I will definitely recommend this service.
27/06/16 by MRS M Talbot
Cheapest prices I could find and fast delivery.
27/06/16 by Customer
A simple and efficient service
27/06/16 by Dave
All went very smoothly, price was half what I would have paid by going direct. Have knocked off one star because the lack of transparent contact details for Parcel Monkey made me a little nervous, would have reassured me to know exactly how to speak with someone should any problems arise.
27/06/16 by Nik
Excellent website, I found on it the lowest fares for parcels on the internet. Very reliable and clear in all the passages. No extra money to pay in a second moment. Id recommend it to everyone, especially for shipments abroad!
27/06/16 by Customer
excellent servicew
27/06/16 by Kevin BISSELL
Easy to use - I stick to Parcelforce as I can trust them so have had no problems.
27/06/16 by Customer
First class, will be using them again.
27/06/16 by Frank Crangle
Parcel collected on due date but delivered in time. Thanks.
27/06/16 by Customer
Very happy with the service we have received.
27/06/16 by Kieran
The Post office had quoted me over £50 to send a parcel. I found a delivery for just over £16. Pickup at me home and delivered in Holland 3 days later. Great service. Thank you
26/06/16 by PN
Everything happened exactly that way than they described.
26/06/16 by Peter
Excellent service.
26/06/16 by Mark
cheapest price found and large item sent from UK and arrived at destination in Germany in only a couple of days - wow !! now thats what i call a speedy service
26/06/16 by willr2
Found the website could be easier to use but efficiency of the entire process was impressive with good communication from delivery prospective and predictable follow through
26/06/16 by Clare Oakes
From one happy customer, previously used Parcel2go many many times over the last year or 2, and as usual clicked on to book a collection from ireland, sadly getting silly and outragerous as well as limited options, so searched an alternative for the first time as always previously been happy til now, on searching Parcel Monkey offered what i was looking for as standard and at great cheap affordable prices, so bye bye Parcel2go and hello Parcel Monkey for all my future shipping needs
26/06/16 by IAN
Thank you.you are profesionist company
26/06/16 by Gratiela CiunguCustomer
Had not needed to use a courier service before but found this very straight forward. Had a question the day after I booked courier and had great customer service online. Very quick and efficient. No hesitation using parcel monkey again to source courier.
26/06/16 by D Arkle
Found Yodel much cheaper Your courier- parcel wasnt picked until late afternoon 4.30pm waited most of the morning and afternoon
26/06/16 by vicky longthorp
Like the service of picking up parcel from home without any extra cost. Delivery was well on time. Quite happy.
26/06/16 by Jahid
