We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Ive started using parcel monkey instead of my regular agent and am very happy indeedy!
16/03/16 by Julia Horberry
Super quick, cant say any better prices very reasonable!
16/03/16 by Karen
Very Quick delivery, will use it again when needed for sure
15/03/16 by Customer
I sent two parcels using the DPD drop off service, and everything went smoothly with collection and delivery. However, when trying to track their progress through Parcel Monkey you dont get any useful information. The trick is to use the consignment number as the tracking number on the DPD website which will then show where the parcel is and expected delivery date etc. The is not at all obvious and really Parcel Monkey should either pull the correct data from DPD or link to their website to allow simple tracking.
I have also sent other parcels using Parcel Force and these could be tracked properly from Parcel Monkey. I think the main problem is that its not even clear what the DPD tracking number is because you are only given a PM tacking number when will then lead to a "consignment number" which is actually the true tracking number!
15/03/16 by Robin
Brilliant, the website is easy to use and very reasonably priced
15/03/16 by Ronnie
I left my laptop in a hotel in St Annes 😠I arranged collection on the Parcel Monkey app quickly and easily. Reasonably priced and so simple to use and the best bit was tracking the item from start to finish. Definitely use it again 😊
15/03/16 by Sandra Geddes
I was very impressed with parcel monkey at every stage of the process.
15/03/16 by Customer
Excellent service, very low price, and transfer from UK to Greece in 6 days, with a public holiday in Greece included.
15/03/16 by Alexander
My parcel was delivered to our local post office and not to my house address as state on the parcel. I got a text to say no one was home but when I checked cctv recording no dpd van pull up out side my premises. And no phone call to let me know it was in post office. I had to contact dpd to find my own parcel as when I contact parcel monkey twice I got no reply. I think I should get a refund as I paid for a 2 day service and did not recieve it.
15/03/16 by Derek Duignan
Our Response: Dear Derek,
I am sorry to hear of this issue with the courier handling the parcel. Please log in to your account and contact us via Live Chat and we will look into this problem and see what we can do to fix it for you.
Apologies for the inconvenience caused
Kind regards
James
Very smooth and easy to use and deal with, would highly recommend
15/03/16 by Jamie Mackay
Brilliant service would definitely use again!!
15/03/16 by pat
simple and quick to organise. arrived as predicted and in good order
15/03/16 by Customer 1
Items picked up on monday then delivered next day tuesday still trying to work out how parcelforce charges more when i enquired & yet they actually did the job for parcel monkey as i paid via the site!!
What a bargain this monkey will be getting a few more percy daltons for the future .
15/03/16 by flabbergasted!!.
We have in the past used Royal Mail to deiiver parcels to The Gambia. They either have taken a a very long time to get there or invariably do not arrive at all. Since using Parcel Monkey all parcels have reached their destination and always within a week. Obviously it costs slightly more but in our opinion it is worth it as we know they will get there.
15/03/16 by Mr. john horne
Excellent service. Would happily use again. Fully informed throughout the whole process.
15/03/16 by Elspeth Palmer
Easy booking on line, excellent communication, quick delivery and good price for the good service provided.
15/03/16 by MAGDALENA HOPKINS
Parcel was never collected on three different occasions despite several text messages informing me about the pick up. I know it was probably the fault of DPD, because they were the carrier. But I lost my money and will never use Parcelforce again.
15/03/16 by Customer
Amazing quick service
15/03/16 by Customer
I didnt like the fact that I waited all day at home for a currier hoping that I will hear him knock, not knowing if he will call me if I dont hear hom knock or not. But apart from that the service is fast and reliable and I am sure I will use it again next time!
15/03/16 by Ana
The courier company failed to arrive to another courier.
15/03/16 by Miss Hannah Gibson
Our Response: Dear Hannah
Sorry to hear the parcel has not been collected, we do not employ the drivers who collect, we resell courier services via our account so you can enjoy a discount. If they fail to collect, please contact our Live Chat support team and we will be more than happy to step in and assist in getting this collected.
Kind regards
James
Avoid at all costs.. they have lost a parcel. 48 hour delivery service and 14 days later still nothing. They dont know where it is, Parcel Force dont know where it is, no geographic phone numbers to call, tracking system simply says en route. No one is taking ownership, they dont communicate and we are missing one VERY important Jig... Pathetic
15/03/16 by yogi sean
Our Response: Dear Customer,
I am sorry to hear the parcel has been lost, we do not ever handle them a collection and delivery is handled by a courier company chosen on our website. If you log into your Parcel Monkey account we can chase Parcelforce up and get this located ASAP. We do not offer phone support as we liaise with the carrier and it can take time to get a response from them as they conduct searches.
Apologies for the inconvenience caused
Kind regards
Jason
Parcel Monkey compare different companies rates and you can find the service you need. I definitely recommend them.
15/03/16 by Customer
Easy to use, cheaper delivery options to EU and arrived very quickly.
15/03/16 by Customer
This item arrived in the worst condition of anything I have ever sent. It is damaged beyond repair and has obviously suffered a major trauma. I did not pay extra insurance so Parcel Monkey has no interest in pursuing this matter
15/03/16 by Customer
Our Response: Dear Customer
I am truly sorry to read that your goods have been damaged by the courier chosen from our website, sadly we do not handle the goods as we act as a reseller and let the courier networks handle your parcels. If goods are sent with no protection cover, it does mean we are not in a position to raise a claim with the courier company.
Apologies for the inconvenience caused
Kind regards
James
Easy to work with, good updates, arrived safely.
15/03/16 by Customer
The web site is easy to use and provides an option of suppliers. The problem that we had was that we wanted to ship a battery (sealed lead acid) as part of a childs scooter, we therefore had to contact each individual supplier to establish who would transport the parcel. Once we had selected the company and placed the order we were expecting an email from them with a label and an approximate collection time. A further read of the small print and we established that we may not receive an email. We had to wait in all day from 11:00 and the parcel was eventually collected about 17:00.
15/03/16 by Keith
excellent, would use again
15/03/16 by Customer
It was fast and direct
15/03/16 by Customer
perfect service
15/03/16 by Customer
Great service, website is very user friendly and easy to use
15/03/16 by Daniel Sage
Great service, arrived on time and not damaged
15/03/16 by Customer GHP UK
Cant fault the service. Collected from my place of work and delivered to relative in Switzerland within 3 days!! Royal Mail takes far longer. My only warning to anyone - relative had to pay to take receipt of parcel spoiling the birthday surprise!! Only Swiss customs to blame for this. Not Parcel Monkey, however, it would be nice to have been warned. You could add to your website.
15/03/16 by dawn
Does as it says on the tin. Excellent pricing and easy to use.
15/03/16 by Customer
Delivered on time
15/03/16 by Customer
Great price. Pick up and delivery was on the dot. The shippment was handled with care. Great service overall.
15/03/16 by Sadiq Abdul
Thanks for the review Sadiq!
Easy to arrange DPD for collection of parcel and delivery to France, parcel arrived within 2 days of collection.
The only downside, was the tracking information of the parcel did not update.
15/03/16 by Trevor Perks
Easy and fast. Very good service.
15/03/16 by Customer
Excellent service makes delivery so easy !
15/03/16 by Customer
I am very happy using Parcel Monkey. Reliable. Great service and low prices.
15/03/16 by Monika
My first time useing Parcel Monkey, all went well a smooth experience
15/03/16 by Mike
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