We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Very quick straightforward service.Yes would use again.Good prices.
29/06/16 by patricia sadler
Good price, timed collection, slight lack of information about delivery but this was due to overseas agent. Parcel monkey cannot be responsible for this.
29/06/16 by Kenneth Naylor
Great service.
Very clear, tells you whats up, how much its going to cost, self managed and super easy.
Highly recommended.
29/06/16 by Customer Jen
I paid for Parcelforce 48, it has been 7 days now and the package has still not been delivered
29/06/16 by Ken Foden
Brilliant, easy to use service. Highly recomened for value for money!
29/06/16 by Customer
Avoid these cowboys at all costs, your better off paying slightly more and receive a decent service from elsewhere rather then using these thieves. Issue is same as many others on here, no collection on 2 occasions even after having the patience to give them a second chance on re-booking. Then they withhold my refund, I have become so fed up that I have now instructed trading standards and also the information commissioners office to investigate this fraudulent company. I have also requested my bank to issue a chargeback order so a refund should be made by my bank. Dont believe the 5 star ratings, they have most probably been paid reviews or even worse done by the company themselves. AVOID THIS COMPANY AT ALL COSTS.
29/06/16 by Zain Karim
Our Response: Dear Zain
Sorry to hear the courier you booked on our site failed to make a collection, if you cancel a refund is issued in 3-5 working days. We do not make the collections, we resell courier services and they then come and pick up your items. If they fail to collect we can rebook the collection, or of course cancel and refund for you.
Trustpilot is an independent review site, we help thousands of customers every year save money on low cost shipping and the majority are very happy repeat customers.
We work closely with all the relevant authorities to provide a very good service to the public and conform to all requirements to provide an excellent service to the public
Kind regards
James
My parcel got sent to the wrong depo...Very...Very bad service.
29/06/16 by Garry.
Our Response: Dear Garry
I am very sorry to hear about this issue, we do not handle the items as a courier re-seller. Please get in touch with our Live Chat open from 8am to 9pm, and we can look into this with the courier and see why this happened.
Apologies for the inconvenience caused
Kind regards
James
I sent my first parcel abroad, they charged me £8 extra. They charged me £3 for my second parcel which was only 0.6kg more than its weight. I sent 3 parcels together, they charged me £40. I weighed them very carefully before sending them which was just under 90kg, later on they sent me an email that they want to take £40 from my account because they said that my parcels weight was 105kg!!!!! 15kg different between me and their weighing!!!!! Who believes this. Any how, I realised now that they charge for nothing, its been their habits to charge customers.
29/06/16 by Customer
Our Response: Dear Customer
I am sorry to hear you are unhappy with additional charges, they come from the courier to us to then collect from the customer. You must ensure all details added into the quote engine are accurate as when they get the goods in their network they will measure it using lasers to be 100% accurate. The courier use volumetric weight also so it is not just the actual weight but all dimensions too..
If you wish to discuss this further, please contact us via a support ticket addressed as for FAO Manager
Kind regards
James
Happy with the service
29/06/16 by Customer
Parcel picked up on time and delivered 2 days earlier than 1st advised
29/06/16 by Liz
Excellent service for collection and delivering the goods via parcelforce but they have taken extra money from my debit card as there have stated the measurements and weight is incorrect but they send no proof. Have sent a few parcels with them but will think twice now.
29/06/16 by Cookie monster
Not wasting my time to write a review after all the time they have waste of mine. AWFUL customer service.
29/06/16 by Customer
Our Response: Dear Customer
I am sorry to see you have left a review of our services that reflects a bad experience. In order to help you further with this, please raise a support ticket and the team will be happy to help. We have looked against your email address and their is no support ticket open, so we have not heard from you to step in and help
Kind regards
James
Appalling service
29/06/16 by Customer
Our Response: Dear Customer
I am very sorry to hear you have had an issue with your service, please raise a support ticket and we will be happy to help.
Kind regards
James
Collected and delivered safely on time.
Very satisfied.
29/06/16 by Julian
Shipped 18 boxes with Parcelmonkey from the UK to Hungary, all arrived on time. Caution: use strong boxes and pack your stuff well as boxes get damaged on the way!
29/06/16 by ZN
with this parcel.
I followed the instruction to the letter on the Parcel Monkeys website with regards to the customs procedure but still have not received my parcel. I posted it nearly 4 weeks ago.
Hard to apportion blame but yeh stressful just the same.
29/06/16 by Customer
Prompt, effective and self explanatory. Will definitely use this company again.
29/06/16 by Happy Customer
Great way to send out orders, easy and convenient.
29/06/16 by Caroline Fish
Brilliant service kept me up to date also got the service for a really good price will be using parcel monkey for many more years to come.
29/06/16 by Gareth Williams
Best ever service experience I had.reliable and very fast delivery within two days from uk to neatherland and well cheap compare to royal mail.with tracking system thats even better.definitely recommended to every one.will use this service again.thank you.
29/06/16 by sutty
Really great and efficient service would recommend
28/06/16 by Customer katie Lowbridge
Would not hesitate to recommend Parcel Monkey.
28/06/16 by Customer
Email arrived as soon as I had paid... saying a further email within 30 mins would arrive with a link to print the despatch label. 1 1/2 hours later... still no email... had to go into a chat to get a link to print the label. Next day 30 minutes after the parcel had been collected... an email arrived with a link to print the label. Basically.... sort yourselves out... this is not good customer service. The actual despatch and delivery was fine... the management was not.
28/06/16 by watcha
Very good all round
28/06/16 by Customerjack
Very quick but no care for the parcels. Boxes smashed. Make sure you tape it properly.
28/06/16 by Mr Courthial
Had some issues to start off with, mainly because their address requirements are so rigorous that non-standard addresses are refused at point of booking, causing the customer to alter it to be accepted. This is where the problems begin... But, after 5 amendments later through a time-consuming web email chat, the parcel was collected just one day late and arrived overseas in a really fast time. I would use again, purely because the pricing is insanely attractive in comparison to their competitors. However, I would be much happier if they allowed non-standard addresses to be entered (some people live in places like 55-65 Napier Road, the hyphen was rejected).
28/06/16 by Paul
Our Response: Dear Paul
Sorry to hear this item has not been collected, the couriers will only collect if they can validate the address. To rebook a collection if you are having an issue, please contact our Live Chat team who are there to help Monday to Friday 8am to 9pm.
Please open a support ticket and put FAO Manager and we will look into this address issue and rebook the collection to get your parcel pick up ASAP
Kind regards
James
used parcel monkey 5 or 6 times now, happy to continue doing so
28/06/16 by Jonathan Hollands
On the Monday I requested a courier to pick up,for next day delivery,package large and heavy,no mention whilst asking and paying for service that theres a maximum size.left a messege that I wouldnt be home so there would be a place the package would be. Tuesday came home to find package still where I left it,live chatted with a chap who told me either drop it off at a collection point or wait another24-48hours for it to be picked up.the first choice wasnt possible so I had to wait for it to be picked up....came back from work the next day ...still there ...back to live chat again,asked to speak to the manager...no joy.i ended up phoning parcel force direct and getting a new contract with them,as they told me parcel monkey had not passed the messege on that I would not be home and the package was in a safe place Wasted three days and the package was late getting where it needed to be....how hard can it be??
28/06/16 by Customer
Our Response: Dear Customer
Thank you for taking the time to leave a review, if you can obtain a quote via our website and the dimensions provided by you are accurate, the goods will be collected. If it is too large it will say on the site that Parcel Monkey cannot help with this shipment.
We can hand over notes to the courier left by you on the booking, however we cannot guarantee that they will observe these as we do not physically collect the items ourselves. If you are not in we recommend to use a drop off service to a depot or PO, or even leave the item with a neighbour who will be in when the driver comes to collect.
I am sorry to hear this caused a delay with your item
Kind regards
James
Would recommend this service. Sent a parcel 20k from UK to KOS. they said 4 days and 4 days it was. No problems at all. Picked up when they said and delivered in perfect condition.
28/06/16 by Stewart Bunce
When someone quote a price which is too good to be true, it is too good to be true. The parcel was supposed to be picked up on 13th June and courier never showed up. Had to chase them to pickup the parcel... And from 15th to 28th (as of today) the parcel is sitting on a warehouse due to someone misplacing the documents (which were handed over to the courier at the time of pickup). All the inquiries are promptly answered with a canned/predictable responses of "we are following up" but never got a solution and parcel never moved. Unacceptable service!
28/06/16 by Buddhi De Silva
Our Response: Dear Buddhi
Sorry to hear about your issue, we do not collect the parcels, we take the order and hand the details to the courier you choose on our site. The documents required will also be handed over by the customer to the courier attached to the parcel and if they come off the parcel if not securely attached the goods will be delayed. However, we can send them a new copy to assist you, to the courier who has the item should the tracking show they are missing. As we do not hold the goods, we do have to wait on courier updates so apologies for any delays this has caused you.
Kind regards
James
The fact that they dont have a contact number is ridiculous. Replys are painfully slow on their chat. They stated (for 7 days) that they were waiting for the parcel to arrive at their depot. I called the depot and they told me that the parcel had been there for the previous 5 days. They then told me that I would recieve a tracking number on tuesday and the parcel would be delivered on wednesday. Neither happened and we didnt get a reply to our messages until the following monday where they asked us to describe what the box looked like. they have now said today (4weeks later) that they have finally found the box and that it will be returned to us. I asked for a tracking number and delivery date but, of course, there was no response. I will never use their service again and I advise everyone else to do the same and look elsewhere
28/06/16 by Dean Burns
Our Response: Dear Dean
Sorry to hear you have had an issue with our service. We do not have a phone line as we offer Live Chat support from 8am to 9pm and also an email service, as we do have to wait for couriers who handle your goods to come back to us. I am not sure what depot you refer to here, as we do not have one as a reseller. Please let our team know the order details so they can look into this with the courier and we will be happy to assist.
Apologies for the inconvenience caused
Kind regards
James
This was a very smooth experience with all information easy to see and parcel delivered as promised.
28/06/16 by Switch to Wood
Absolutely great! Driver was extra helpful my parcel was deliver in 24 hours!
28/06/16 by Customer
All ok except for having to wait at home ALL day long for parcel to be collected. An am or pm would of helped
28/06/16 by Carolyn
So easy to use and reliable, only comment is on both occasions I re ieved an email stating a follow up email would arrive within 30 mins. This did not happen it was in the next 24hrs which meant we were unsure what was happening but it came through and all good.
28/06/16 by HJayne Melling
Quick, easy and competitive.
28/06/16 by Paul.A
I placed the order midday Tuesday and the parcel arrived Friday morning, from the UK to south of France. The labels were sent to me which I then had to scan and email through to the person sending the parcel so an option to have the labels sent to someone other than the person requesting the order would be a good idea.
28/06/16 by Gaye Matthews
I was surprised by how inexpensive it was to have large parcels (25kg) collected and sent to the Czech Republic. Very little admin, very efficient service, delivery was 4 working days later. The prices I found on Parcel Monkey seemed to be substantially lower than when I tried to navigate the indivividual website of the carrier which I had chosen through them. Would definitely use this service again.
28/06/16 by John
Didnt get a confirmation, but the delivery guy showed up anyways! :/
28/06/16 by Customer
Great website, offering services to suit all your postage needs. Really easy to use.
28/06/16 by Feltz
