We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
fast and on time, good price. excellent .
20/03/16 by Customer chin yu
Should be delivered within 2 days. After 3 days parcel not received, but received the link to comment the service. Not happy at all. Hope parcel will still arrive.
20/03/16 by Magda
Our Response: Dear Magda,
I am sorry for the delays with the service, please let us know the order number and we can look into this further for you. Parcel Monkey do not carry the goods as a reseller, so we will investigate this with the courier.
Apologies for the inconvenience caused
Kind regards
James
Needed to send parcel abroad, search provided a complete list of carriers and information was concise. Helped locate the nearest carrier and provided their opening times. Overall save quite a bit compared with Royal Mail.
Carrier collection opening times could be more up-to-date and one store was closed. Issues need to be taken up with Parcel Monkey and not the carrier (although have had no issues).
20/03/16 by Wai-Wah
I sell frequently on ebay and dont have time to go to the postoffice and ship things, parcel monkey makes things easy, ive never had any issues with the service.
20/03/16 by Habib
Cheap enough although lots of phone calls to destination !after tracking it to Germany when they couldnt find address and unable to pick up from local depot meant a rescheduled attempt after promising to deliver next day they didnt and on the following Monday they miraculously found said address ! Resulting in late birthday present .
20/03/16 by Jilly M
Good value & arrived intact unlike Yodel & Hermes who broke items.
20/03/16 by MR R SHURLEY
Pickup when specified, fast and accurate delivery to destination. Accurate paperwork. Simple and easy to use website. I have used Parcel Monkey for several years to deliver personal packages and have never been let down.
20/03/16 by Grant Paton
Totally brilliant
20/03/16 by Mike Dynamo
Didnt know these guys but needed an urgent delivery.
Clear website, good price,
GREAT following communication.
(Whole process only let down by Parcelforce themselves)
I WILL use these guys again.
20/03/16 by Customer
Excellent .....polite, professional, on time and tracking system worked well.......both sending and receiving parties very satisfied .....thank you PM......
20/03/16 by Royston Wright
Pack should have been picked on Friday. It didnt. Talked on chat to move the collection on Tuesday. And they arrived on Monday. Next Friday.. One week later.. Talk again with support and they said that on Saturday they would have let me know. Never happened. Im still waiting now.
20/03/16 by Robert
Couldnt fault the service from start to end!
19/03/16 by L Walshe
Parcel delivered on time for copetitive price
19/03/16 by Chris Taylor
Very impressed with speedy efficient service would definitely recommend .
19/03/16 by CPA
The worst experience ever!! My tv reached Italy with the screen smashed!! 400 euros tv now totally useless!! They told me that they dont take responsibility for this kind of items! Well....if not taking responsibility means throwing parcels around like balls or smashing other heavy parcels on top of mine (fragile was written everywhere)!! It was very well wrapped in a very strong box....if you just took a little care and used some common sense (thats what I paid for), my tv would have reached italy in perfect conditions!! I would never ever recommend anyone to use this service! That was a gift to my father and you ruined it!
19/03/16 by Alessandro Contaldi
Our Response: Dear Alessandro,
I am very sorry to hear your TV has been damaged when in transit with the courier company you chose on our website. Parcel Monkey are not a courier, we resell courier services, so do not handle the goods. We list TVs as prohibited items when you book with us, as it does go via a conveyor belt network. This is advised at time of booking. Apologies for the inconvenience caused.
Kind regards
James
Picked up my package and transported it with no aggro to my door in Bulgaria. Very pleased
19/03/16 by Customer
Parcel monkey gave me a better price from the courier service than if I went direct. A+.
I had used them in the past and forgot I had an account until I stumbled across them again on a compare search.
Parcel Monkey will be my first choice from now on.
19/03/16 by Raymar (PPR) Ltd
Parcel sent to Ireland from UK. After 8 days still not arrived & no indication of when and if it will. Having paid for delivery in 2-3 days somewhat surprising that at 5 days from collection is had only just arrived at their sort facility! Though to give you some indication of the appalling customer service and tracking it was reported that it had departed the sorting facility before it had arrived! Still no estimated time of arrival, no emails from customer service to apologise. Avoid like the plague!
19/03/16 by J Barnes
Our Response: Dear J Barnes,
I am sorry to hear of this issue with your parcel delivery. The tracking is provided from the courier back to us, using their data. Please do log into your account and let us know the order details via Live Chat and we can chase the couriers up on the delivery.
Apologies for the inconvenience caused
Kind regards
James
33% cheaper than Royal Mail. Easy drop-off and regular updates.
19/03/16 by Dave G-Daddy MacKay
I was really happy with the service. I sent parcel to different country, and it arrived safe and in time.
Defenitly I will use this service again.
Thank you
19/03/16 by Customer
Had a heavy parcel to send to Spain - reasonably priced, easy to do and arrived within estimated timescales. All went smoothly and so would definitely use again.
19/03/16 by Bec
Booked collection for Monday DPD did not collect,however parcel monkey was very helpful and quick in sorting out another day for collection .
19/03/16 by Customer
Its a pain in the backside organising deliveries through the regular Curriers and theyre rather provincial websites.
This website makes life so much easier and takes away all of the hassle.
Fantastic
19/03/16 by Mr A Gilligan
This is the second time I have used parcel monkey and both times my parcel has been delivered to rural France in less than 2 days. Highly recommend them
18/03/16 by Tina Allison
Coventry to Guernsey in the Channel Islands in under 48 hours for a 28kilo package. Quality service...
18/03/16 by Customer
Great service, could not belle how quickly my parcel was delivered!!!
18/03/16 by Jason Wickham
An excellent service with the ability to track every stage for peace of mind.
18/03/16 by Customer Edward
Not too keen on Yodel but they deliver this time.
18/03/16 by Customer
I have been using parcel monkey for almost 2 years now frankly i am very satisfed with the services, clients communications are fast, they will do thier best to get the job done properly.
18/03/16 by ARAMIDE AKINNIYI
Excellent Service.
18/03/16 by Robin Cowling
Very easy to use website. Quick, no messing about. Very good prices.
Will be using parcel monkey again
18/03/16 by kerry
I used parcel monkey for the first time last week and found them to be no problem
18/03/16 by Customer
Very good t you
18/03/16 by Customer
Works smoothly, very easy, have used it a few times now and will continue to do so
18/03/16 by Karen
Ive used Parcel Monkey several times now and been really pleased with the service. Even when there was an issue it was resolved quickly and easily. Id certainly recommend!
18/03/16 by Helen
Easy to use, efficient and extremely cost effective . Would not hesitate to recommend them.
18/03/16 by Amanda Lawrence
Able to drop off at local store - fab!
18/03/16 by hiace_drifter
An overall good service. Very happy customer. :)
18/03/16 by Julia
First time user but long term in parcel distribution. Easy to use very speedy collection
delivered on time and at a reasonable cost.
18/03/16 by CustomerBob Bennett
Cant fault anything at all..
18/03/16 by Customer
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