We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Excellent, very quick!!! Many thanks!!!
04/07/16 by Customer
An easy to use service - have used them twice now.
04/07/16 by Anthony Leach
Very fast service. Competitive prices. No hassle collection and delivery. Will be using again.
04/07/16 by simon walton
I would use it again and would like to recommend this company to somebodyelse
04/07/16 by sonya ma
Me and my partner sent moving boxes from UK to Germany. The shipment was fast, trustful, easy and really cheap. We got all the moving boxes in 2-4 days.
We taped and wrapped the boxes quite extreme, with several layers. When the boxes arrived they were still in one part, however the boxes seem to have been going through a lot - plastic was teared and boxes were not really the shape we sent them in. Were happy with the shipment, however recommends everyone not to send their dearest things and also to use way more plastic wrapping around boxes than you might think is necessarily.
04/07/16 by Customer
I am not a big review writer but I was put onto Parcel Monkey through a friend as I am doing a "Ebay clear out" at home. The service is great and stops all that fruitless searching.
04/07/16 by Customer
Picked up on the 28th June A small parcel Have tracked and will not be delivered until 4th July. Only going to Spain Why so slow. Too expensive for slow service
04/07/16 by Helen
I sent my parcel from Uk to Italy, excellent service in only 3 days. I could check the position of my stuff in every moment.
04/07/16 by Roberta
PM36105354530790 case number 5 months on and i have not received a refund Still waiting for my refund from parcel monkey Parcel Monkey lost my birth certificate and apostile they offered me a refund of just the cost of the postage to send the document, which they never did. i did not accept their offer for postage as I had to order a new birth certificate and apostile . They asked for evidence of the cost which i send in. Now they are saying it is to late to accept my evidence of cost. They will not pay back the money I spent for the service that I never got. I will keep writing about this company bad service until l get my money back. Why should I lose money Edit
04/07/16 by C Barton
Our Response: Dear C Barton
Sorry to hear about the issue with your letter, please raise a Live Chat or a support ticket and we can then take the collection receipt details from you to give to the carrier to investigate. Please get in touch and put FAO Manager and we will look into this for you
Kind regards
James
I had an irregular shaped large parcel to send that the usual couriers I use couldnt take. I used parcel monkey and liked that you can search using the exact measurements of your parcel which saves time when the search results come up. Also has the convenience of paying with PayPal
03/07/16 by Customer
Sent a bike after selling on eBay. Used parcel monkey for quote via parcelforce 48.
Quote easy and good reference number and parcel tracking info. Easy to print labels and arrange collection.
Automatically tracked and updated on eBay after tracking number entered.
03/07/16 by Phil
Nice & easy website to use and very well priced I will definitely use again.
03/07/16 by Jon w
I received an email with the label and collection information whilst at work. I returned home to find parcel force had been to collect 20, mins before I received the email I then took the parcel directly to parcel force who dealt with everything in a professional manner
03/07/16 by Dave Marsh
excellent pick up and when stated delivery
03/07/16 by wendy lune
Ive used DPD before and have had pretty good service, but this time was awful. I added driver notes on my order to direct the driver to deliver to the recipients neighbours (choice of 3 designated neighbours) in the event of the recipient being unavailable at time of delivery. The driver failed to act on this during the first attempted delivery. That night, both I and the recipient made contact with DPD to ensure that the driver notes were followed and confirmation was received from DPD by the recipient. The next day, the same driver FAILED to follow the instructions, after which the intended recipient was instructed that he had to collect the parcel himself from an address in the town centre. I complained to DPD suggesting that they should deliver it as originally instructed AND issue a refund. I have heard nothing since. Then, two days later, I receive a chirpy automated email asking me to complete a review of the service Ive encountered...... How about this ?......I STILL WANT A REFUND
03/07/16 by Angry Customer
Our Response: Dear Customer
I am very sorry to hear DPD did not action your requests, as we are not the carrier I am afraid this is not something we can control. I would advise on future bookings to let us know of any requests and we will pass them to the courier for you. Please raise a support ticket so we can look into this with DPD regarding a refund.
Apologies for the inconvenience they have caused you
Kind regards
James
A MIRROR WHICH WAS BACKED REALLY WELL WITH LOADS OF THICK PADDING CAME BACK COMPLETELY BROKEN. NOT THE MIRROR ITSELF BUT THE FRAME. COST A FORTUNE AND THEN £35 DELIVERY
03/07/16 by Customer
The times have been very quick; only two points could have been better:
- the box has arrived to destination in poor conditions (but the content was ok);
- Parcel Monkey could give the possibility to choose the hours for the collection (Ive asked an hour in the comments) and confirm it
03/07/16 by Nicola
I like the service. It is very fast and easy
03/07/16 by Customer
Simple, easy to use process that presented me with more options than I found for myself on the dedicated parcel service web sites. Saved me time and effort. I will definitely use again.
02/07/16 by Scootmonkee
very good service dropped item of at drop shop item picked up by DPD and was delivered next day by DPD they are deff best couier firm out there with there service had a lot of items delivered by them there service is secoud to none and parsel monkey did god job as well thank you very much both firms
02/07/16 by Ernie Herridge
Never used a courier service before, this company were great at finding cheapest prices. Delighted with their services and would high recommend.
02/07/16 by Christine
No complains at all!
02/07/16 by Nick Moutafis
Expected delivery date was 11 days away,got me worried.excellent service though.
02/07/16 by CustomerMrs K Nazir
Could not get in touch with the company, could not change the collection time slot. Terrible service
02/07/16 by Customer
Our Response: Dear Customer
We are contacted via Live Chat open 8am to 9pm weekdays and also if you log into your account via the email support tool. We do not make the collections so we cannot adjust collection times, they are from 8am to 6pm or you can book a drop off service if more convenient. Parcel Monkey are not a courier, we resell the rates so for us to amend the collection times, is not something we can offer.
Kind regards
James
Would recommend.
02/07/16 by Katrina
Dead easy to use, good prices and everything worked as it should have with no problems at all!
02/07/16 by Rikkie
Plugged a search enquiry into Google for a parcel delivery from Sussex to Scotland and it came up with Parcelmonkey offering a keen quote. Parcelmonkey is a meta-site choosing from several carriers automatically. The carrier executing the quote was actually DPD, a company that offers parcel drop off at a chosen location, in my case the local Sainsburys. Delivery all good with one proviso: parcelmonkey tracking didnt work but DPDs own online tracking was excellent. I will use DPD directly next time.
02/07/16 by Frank Ogden
Excellent service
02/07/16 by Customer Peter
What a great service , I had a large rug to send , I didnt even have to leave the house ????
02/07/16 by Emma
This is the third time to use parcel monkeyvand each time I have found them efficient and competitive.
02/07/16 by Jeffrey Anderson
The service I have just received from Parcel Monkey and DPD was out of this world.
Im not sure what I was expecting but they smashed all expectations and the parcel arrived undamaged and before time from Essex to Italy.
All I can an is great, great, great I will use again
Thanks to everyone concern
02/07/16 by Jon Dunkley
Easy to book delivery and helpful guidance on parcel sizes/weights, etc. Driver came on time. All in all, good service!
02/07/16 by Catherine
I found the service easy to use, and very straightforward, much easier than some couriers.. Very pleased with it.
02/07/16 by Keith --
Quick, efficient, secure and cheap
02/07/16 by Spanish-londoner
Didnt have my choice of carrier initially offered (DPD) once I entered details, although I know they also offer the service. However Parcelforce are good quality and I accepted that choice from the final shortlist.
02/07/16 by GB Music
Excellent services.
02/07/16 by Mumtaz
Have used Parcel Monkey several times to send parcels abroad, always got there safely and quickly. No hesitation in recommending
02/07/16 by Angela Smith
THEY DID EVERYTHING THEY SAID AND IT WAS EASY PROCESS.
01/07/16 by SHANLY
QUICK COLLECTION AND DELIVERY AS DISCRIBED
01/07/16 by Customer
My parcels go missing on there behalf they are to blame then they try to turn the blame back on you and will not give no compensation even thoght there insured for your lost parcels disgusting company and need to be shut down braking the law
01/07/16 by Ian
Our Response: Dear Ian
Sorry to hear about your issue with a lost item. Without knowing your order number all I can advise is to open a support ticket or Live Chat on your Parcel Monkey account. We can then assist you further in locating this item and find out if we can help you further with regards to a Claim
Sadly we do not courier the goods ourselves, so please get in touch so we can work with the courier to get a solution for you
Kind regards
James
