We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,676 reviews.
I needed to send a parcel by a courier, so I used Google and Parcel Monkey came up. I put the weight and dimensions in and the price came up. It was cheaper than any of the others. They came to collect the following day, and the day after collection, it was delivered by 9-15am. You cant get much better. I will certainly use them again.
29/02/16
It was great, easy to book and everything was picked up and arrived timely. I dont give him five stars because they dont tell you what time your parcel will be picked up so I had to stay nearby between 9.00 - 18.00 which is the range they give you
29/02/16
The only feedback I could give would be that it could be useful if, even on the day, we could be emailed/text a smaller time-scale (e.g. between 12-2, in an hour, after 4pm etc) that they would be coming rather than "between 8am - 6pm."
Besides that there were no issues, everything was great, and delivered quickly.
29/02/16
Easy service and although only online contact, the customer service in fixing (my) mistake was great.
29/02/16
"did what it said on the tin" performance excellent
29/02/16
I booked Parcelforce through parcel monkey, at first it was great, they collected the parcel within a few hours. I paid for the 24 hour express service. It was going to a little island just off Scotland, so I checked to see if this postcode would take longer, it said nothing. Next thing I know, it wasnt delivered after 1 day, nor 2, it took 4 days to deliver! Absolutely fuming I contacted parcelforce to find its a postcode with an extended service. They would not refund me and said its down to parcel monkey as the service was booked through them. Never again!
29/02/16
First time on a courier parcel site - easy to use, great prices, parcel shipped with ParcelForce to The Netherlands, it arrived quickly, no problems. I would certainly use this service again.
29/02/16
My parcel was ment to be delivered 48hrs by parcel force on monday its now been a week stilt no parcel delivered to person
29/02/16
Cant falt this company.
29/02/16
I am so disappointed I send my to Paris 2 week Ego is not receive it verry bad
29/02/16
i have used these a few times no with no probs at all
29/02/16
Nice to have a means of comparing available postal services. Pretty easy to use.
29/02/16
parcel to guernsey with parcelforce at a very good price
29/02/16
Hey Bro!! This parcel delivery service is wicked - init!!! Dora the Explorer xx
28/02/16
Price was good for sending parcel France and it arrived promptly but courier arrived at my workplace after it had closed to pick up. It was lucky a colleague was working late.
28/02/16
Excellent service, will use again.
28/02/16
I used parcels2go previously, despite my package being a large piece of furniture,they managed to lose it for around 7 days, so i changed to parcel monkey, who are not only far cheaper, but far more organised and reliable. I got bad feedback from my customer
Because i used an inferior company. If you want my advice,save money, time , and worry, and use parcel monkey.
28/02/16
The whole experience could not be faulted
28/02/16
Parcel picked up on monday afternoon delivered to Melbourne address on Thursday. Some of the content were not fully in tact...easter eggs. Others made it just fine.
28/02/16
Fantastic, the drop off point was open until 10pm, no queues. Straight in, scanned and away.
28/02/16
Excellent service, great price
28/02/16
Arrived full day late, looking like its been run over. Never again.
28/02/16
Great they got me the cheapest quote to send my package, was collected and delivered on time and no damage what more could I ask for
27/02/16
I scheduled a collection for Monday 2/22. The carrier, parcel force didnt show up. Ibreachednout to them and got true ambivalence. After contacting parcel monkey, it was resolved. Picked up on Thursday. Still, I should expect their carriers to do as promised or do a timely followup.
27/02/16
As I noted, a nice, easy parcel pick-up service - arranged from my desk with Parcelforce picking up the next day - delivered efficiently
27/02/16
Was easy
Dropped The box at The nearest point
Received in 3 days
Good comunicati in from dpd
27/02/16
my parcel to Sri Lanka collected and delivered with no problems...it arrived well before estimated date too! happy customer.
27/02/16
Excellent very fast delivery drop off shop of choice open untill late very informative delivery
27/02/16
Fast efficient yet cheaper than others what more can you ask ..... I tell everyone to try
27/02/16
My parcel was collected on time, taken quickly to South Africa, and would have been delivered on the expected date had it not been for customs delays beyond DPD control. It was then delivered to an out-of -the-way location after contacting the recipient. This was all for a fee much less than Parcelforce would have charged.
27/02/16
Excellent service. Easy, cheap and very effective. I would recommend this company
27/02/16
Spot on service collected my wheels from Norfolk delivered to ormskirk
27/02/16
Process was simple and item collected on Monday and reached New Zealand in less than a week. Will use again.
27/02/16
Easy procedures
Reliable
Affordable
27/02/16
Alot cheaper than elsewhere
27/02/16
Could be made easier to print labels / customs forms
27/02/16
Good service
27/02/16
Great I very happy
26/02/16
no problem with my shipment.good tracking record
26/02/16
No problems, great service.
26/02/16
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