We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,797 reviews.
The parcel was delivered late and the web site showed that the parcel was at destination when it was still in transit. Furthermore the recipient was charged on the other end as an unauthorised charge inspite of the service being fully prepaid
21/07/16 by rajesh sharma
Our Response: Hello Rajesh
Sorry to hear this item was delivered later than expected, our service time are a guideline provided by the courier themselves against their services as they handle the goods, and we resell the rates.
All items are sent with customs duties unpaid and customs charges are out of the control of Parcel Monkey. The recipient may be charged based on what you are sending and the value of the goods by the destination customs department.
Kind regards
James
was easy to do and they turned up when they were expected to and parcel arrived the other side of the world exactly when expected - awesome job
21/07/16 by Customer
Very straight forward and fast service
21/07/16 by Customer
Fast delivery,no damages..excellent..thank you
20/07/16 by David
overall, i was happy with the service. price was significantly lower than other companies.
however, was unhappy that there was no guidance about the times at which collection + delivery would be carried out. i can understand that it is very difficult to give an exact time, but an indication of morning or afternoon would be very helpful!
i was only told that collection+delivery would occur between 8am-6pm. both happened at about 2-3pm, and so i wasted most of working day waiting for the courier.
20/07/16 by Doc
Thanks for taking the time to leave a review, as we are not a courier we do not collect the goods, we hand the order to the courier you choose on our site. We do offer Drop Off services meaning you do not have to wait in for a collection, if this is something you would consider for your next order
Should have taken 2 days. It took 3!
20/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear your DPD service was a day later than expected, we advise at the time of booking the delivery time frames are a guide and not guaranteed, however apologies if this has caused any issues for you.
Kind regards
James
Best option and saved more than half by going through them.
20/07/16 by Customer
I was absolutely satisfied with delivering my 2 parcels to Europe. Prompt delivery for unbeatable price. Thank you very much.
20/07/16 by Customer Anna
Punctual and good value for money. You should be careful with what you put inside the box, as some of my stuff did not "survive". But they warn you, so no complaints really!
20/07/16 by Customer
From collection to drop off
Great communication
And good value for money
20/07/16 by CustomerTony
I paid for Parcel Force 48 but it took 5 days from collection to get to my customer. What was the point in me paying for a 48 hour service when it took much longer? I shall try another service next time.
20/07/16 by Maxien Fisher
Best price for heavy and bulky parcel. Only downfall, stayed in all day, as pick up from 8.00 - 6.00pm. Pickup came at 6.10.
Nearly missed it as l was on way out, as l thought they were not coming.
Hopefully will be delivered safely, wont know yet.
Parcel Monkey kept in touch to remind me about pickup and check that l had done everything necessary. Great job.
20/07/16 by Cath Ward
I was a little apprehensive, having read some negative reviews, however my parcel was picked up on schedule from Central London on Thursday with both myself and the recipient receiving notifications. The parcel was delivered to his Strasbourg office on the Monday, with us both again receiving text/email notifications of the expected delivery. Cant fault the service, very pleased - thanks!
20/07/16 by Carlie
June 2016: I used the ParcelMonkey for a ParcelForce 48 hour delivery service from Cheshire to Wales. It was an urgent parcel that needed to be delivered within the 48 hours. They collected the parcel promptly, but it was not even out on the van for delivery within the committed 48 hour service window. Tracking showed that it was still held at the local depot 54 hours after collection. My customer had to go to the local depot themselves to try to track it down, and only after a long wait was provided with her parcel. She was justifiably very annoyed and asked for a refund for the postage. I raised the complaint with ParcelMonkey and asked for compensation for a service that was not provided. That was 1 month ago. I have chased up with them three times and am still no further forward on resolving the issue. Very poor delivery service by ParcelForce and even worse customer service by ParcelMonkey to resolve it. NOT RECOMMENDED. We have taken all our parcel deliveries elsewhere.
20/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear about the delay with your item when it was with Parcelforce. If you have opened a support ticket it will be answered by the team in due course as they respond to every ticket that comes through. Once your case has been reviewed they will take further action for you from there.
Once again apologies for the inconvenience caused
Kind regards
James
Paid a fortune for 1-2 day delivery which took 3 days. Poor value for money. Would not use again.
20/07/16 by Mark Williams
I can not download a VAT invoice to claim the VAT back or allocate the payment.
20/07/16 by donald tovey
Would use again. Easy local drop off and regular emails and texts to show progress. Quick and safe delivery.
20/07/16 by Stephen Littler
Parcel was delivered in a timely fashion
20/07/16 by Customer
I used it for my european move and it was perfect.
20/07/16 by Customer
Very easy to book. Our box was collected the next day and the process was seamless. Our things arrived in Sydney to the door in good order. Will definitely use again.
20/07/16 by Paula O
Easy to use. very competitive prices! Happy!
20/07/16 by Customer
Used parcel monkey to collect a parcel and then have it delivered to me, I choose a service that didnt require me to print a label as I didnt have the box, for some reason when I completed the order, I had to print the label.
I couldnt attach the label needed as it was being collected for me, luckily the lady I bought the item from printed it off for me.
Other than that, brilliant service, tracked well and was kept informed, I would use again. Great price as well. Parcel arrived with no problems.
19/07/16 by The Teal Turtle
Very fast and reliable for price. Will defo use again
19/07/16 by Customer
Done the job I paid for
19/07/16 by Bhoycey
Reasonable service
19/07/16 by Ian black
excellent, no reservations
19/07/16 by Customer
Good communication. Competitive rates. Prompt collection and delivery
19/07/16 by tomme
Very easy to use and tracking feature worked well to give peace of mind on sending parcel to Australia and great price compared to what I had been quoted at post office!
19/07/16 by Customer
Always use this company as they are always competitive on prices and always good service.
19/07/16 by Martyn c
Easy service to use. Definitely recommend
19/07/16 by Alijuk
Collection and Delivery aspects faultless. Easy tracking information enabled me to know exactly where my parcel was.
19/07/16 by Pauline Stent
Sent a parcel for a very good price to Angola in Africa, and it only took 3 working for delivery. Very fast, efficient and reliable service. Will definitely use it again.
19/07/16 by Luis Costa
Easy to use, parcel delivered on time.
19/07/16 by JIM
Big rubish never will use it again. Im not happy with that company never again.
19/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about this issue with your parcel, please raise a Live Chat or a support ticket with our team so we can investigate the issues you had with your courier
Apologies for the inconvenience
Kind regards
James
Courier never turned up. Parcel Monkey staff only capable of reeling off what the computer tells them to. Absolutely useless
19/07/16 by Customer
Great service, have used twice now and on both occasions very impressed with speed of delivery
19/07/16 by Customer
Excellent service. Speedy and value for money.
19/07/16 by Jaime Collins
I have never experience such an incompetent and uncaring service. I paid nearly £40 for a next day delivery service for a painting to go to a gallery in the South. They failed on that promise. They were unhelpful when I finally got a response to my email. I had to deal directly with their subcontractor myself to get the problem resolved. When I tried to ask Parcelmonkey to resolve the problem and let me know when my parcel would be collected they informed me that I had missed the collection window for that day so it would be another day before collection. This would mean that a 24 hour service would have taken 4 days to complete. I was also informed that any talk of compensation would only take place once the original transaction had taken place. I have many many artist and photographer acquaintances who are always using couriers to carry their work...I will be making sure that none of them ever use Parcelmonkey.
19/07/16 by Ivor Sexton
Our Response: Dear Ivor
I am very sorry to hear of this issue with your parcel, Parcel Monkey do not make the collections the courier you choose when you get a quote on our site does. If the collection is missed by the courier our team are on hand to step in and help via Live Chat to get it collected at the next possible opportunity. Please raise a support ticket and put FAO Manager and this will be looked into in more depth as to what the problem was.
Apologies for the inconvenience caused
Kind regards
James
The parcel was collected from UK Thursday and delivered to Australia on the Monday...AMAZING!
19/07/16 by Customer
the drive is out of order he knew I was in ,he only knocked my letterbox and did not bother to ring my door bell ,I had music on ,but I had my portable door bell ringer with me this was on Friday did not receive until Monday so took nearly a week to deliver NOT GOOD ENOUGH
19/07/16 by mark nichold
Our Response: Dear Mark
Sorry to hear there was an issue with the delivery, we at Parcel Monkey do not pick up the items, we resell the courier services who then do come and collect the goods and deliver them. I can see it was attempted by the driver to be delivered and was as soon as possible put back out for delivery the next working day. If the customer does not come to the door the driver will move on to complete his round, so I am sorry to read you missed him.
Kind regards
James
