We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,674 reviews.
Easy to use efficient and quick parcel arrived safe
03/03/16
Would highly recommend.
03/03/16
Super service with cheaper rates than with the actual courriers. Will definately use again!
03/03/16
The website incorrectly stated that no printer was needed. That was the first hurdle. More importantly, the parcel arrived at destination dented and goods could not be refunded. You need to use more reliable couriers if youre going to re-sell their services.
03/03/16
The setup of the delivery with Parcel Monkey was problem free, unfortunately Royal Mail Parcel Force lost the parcel.
03/03/16
In believe able
03/03/16
Very good. Would use again.
03/03/16
Very satisfied with service and price.
03/03/16
All was seemingly well until there was a problem..... I arranged for my parcel to be collected and delivered the next day. After noticing that there was any issue on the dashboard I got in touch with customer services and was told that I shouldnt worry and be assured that in spite of the issues all parcels will be collected on the day they were supposed to. OK. During me questioning the collection date of the parcel I was met with a very rude customer services agent who, was quite frankly, a waste of time. The majority of answers I had to prise out of her but the kicker to all of this - is that she couldnt tell me when the parcel would be delivered. How can a specialist reseller of courier services not tell you when you parcel will be delivered? Anyway - she said that I would have to wait until the parcel was collected before I knew the delivery date. With that in mind I trusted that it would be collected as suggested and delivered within the remit of the service I had paid for. The parcel was not collected. I was not informed. I got in touch with customer services and she just repeated exactly what was on my dashboard. Commence prising questions. Parcel was collected a day late. Parcel then hit a weekend and, as such, didnt get processed until Monday - because I didnt pay for a weekend service and Parcel Monkey didnt bother doing anything about their manifest issues. The parcel is currently working its way back to the original address. After a solid week, slightly more once its actually delivered, the parcel is still in the system and not once has Parcel Monkey contacted me to explain the issues or problems. They have however asked me to review them (which is the only contact by the way) and so here we are.......
03/03/16
when I ordered to sent the parcels I did it one by one. I receive several email and sms the day I buy your services, the day before of the collection and the day of the collection. At the end I could not distingish for which parcel was which sms or email, there was not a reference number or information about any parcel. Once I had two parcels to collect, and nobody come, i just receive one sms for one of the parcels saying that I was not at home and explaining how I can rearrage a collection, I got crazy trying to find out which parcel, what is going to happen to them. Thge website was very clear and easy to use, the price comparation very useful, but everything got very extressful and confusing when they told me they could not another courier and I need to change the date and I dont know which parcel are going to collect, very bad.
03/03/16
Collected on time no hassle
03/03/16
We received a quote for a 5 day delivery to Sweden 9 days later the parcel has just been given to the forwarder this is the 6th working day. Not the best start for a business looking to ship abroad.
03/03/16
Quick service, lot cheaper than rest. Easy straight forward booking/website
03/03/16
simple porcess and great tracking
03/03/16
They came to collect my parcel on time and they delivered two days ahead of schedule.
03/03/16
Superb......booked my courier....no printing....no hassle
03/03/16
I booked through your website last wedensday to collect my 4 alloys and tyres on Friday. I wait until Monday to ring parcel force to be told you havent even told them? They said I have to contact you which you dont even have a number to ring. I use the live chat yesterday to speak to someone who made no sense on why my parcel hasnt been collected and it will be collected tomorrow. Then the person buying the alloys is seriously annoyed with me for saying they would be delivered buy now and if I didnt book through your website none of this would of happened. Ive never had a worse service.
02/03/16
Easy to sort out my delivery, with lots of information and simple transaction
02/03/16
5 star! Excellent! I would recommend this company to anyone!
02/03/16
Excellent service and very simple to use. Will definitely use again.
02/03/16
Ive booked a collectin online then the code for my parcel never got generated o had to pay parcel force directly to pic my parcel up and still didnt recieve the refund
02/03/16
I would definitely recommend Parcel Monkey, the service was quick efficient and superb value
02/03/16
excellent service
02/03/16
Excellent service to Belgium & less than half the price of the Post Office.
Great value for money, easy to track and fast service.
I opted for DPD Tracked via Parcel Monkey,
02/03/16
Easy to arrange, good value for money, prompt and polite collection and delivery, with helpful text notifications of collection and delivery status.
02/03/16
thanks for good rates and hassle free service
02/03/16
Item delivered within 4 business days from UK to South Africa. Excellent customer service when I made an error with recipients house no. And the best price across the board. Would use again without a 2nd thought!
02/03/16
Good service always deliver on time at great value.
02/03/16
I sent 20 solar lights to Portugal with Parcel Monkey via Parcel Force. It was half the price of going direct to the courier. In addition the parcel I sent was rejected by other couriers due to the battery content. If packed correctly its a great service.
02/03/16
Good, fast:)
02/03/16
Good service, good value for money, good communication. On time delivery. One delighted customer!
02/03/16
Great service for great price...
02/03/16
1/3 price of Royal Mail and arrived in the USA in 5 days! A service i will use again and again!
02/03/16
Exceptional service! Well done!!
02/03/16
Still not received a refund or had any contact about how the refund is going and that was two weeks ago. Terrible customer service!
02/03/16
So many problems with this company, Ill never use them again: 1. They failed to pick up my parcel 2. Getting in touch with them is difficult. They dont have a telephone number (alarm bells!) and they are VERY SLOW at responding online. 3. They dont take responsibility and dont resolve the problem. After failing to another courier, all theyve done is refund me. No attempt at fixing the big problem I now face as to how to get my parcel to its destination as a matter of urgency today. 4. Ive been left having to pay in excess of £100 because same day delivery is much more expensive than the Next Day service I had booked with them. They should have paid for this seeing as it was their fault. 5. I asked where I could leave a review of their poor service and poor customer service and they ignored my request. They are trying to hide negative reviews of their company so please beware. 6. They are cheap for a reason - they FAIL to deliver parcels. Perhaps this is why theyre called Parcel Monkey because a monkey could deliver a parcel much better than they could. I should have paid a little bit more to go with a more reputable company, it would have saved me so much money, time and inconvenience as I now have to sort out the mess theyve left me in. Recommend: AVOID at all costs!
02/03/16
gives immediate access to compare sites and then book one.Delivering a pckage all sorted with one short visit to the site.
02/03/16
Good job very fast
02/03/16
same as above
02/03/16
Despite the labels FRAGILE, all The items sere crushed
02/03/16
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