We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
API is pretty much useless/in practical to use and not scalable/suitable for a growing business. For each shipment you have create a shipment with the API, then have to login manually on the website and enter payment details to pay for the shipment then wait 30 minutes and then use the api again to get the documents. Which is far more complicated than their own old api which had a prepay option. This is not at all clear in the documentation. They are generally 20p-£2 cheaper than another courier but not worth the extra hassle. I would recommend looking at another courier API api.another courier.com/ or parcel hub who allow you to do this instantly all in one step so not the couriers fault. I gave 2 stars instead of one because they refunded my unusable £50 prepay promptly and customer service was friendly
07/07/16 by Roshan Karia
Great service as always
07/07/16 by NGT
Very reliable. I have sent 2 large packages to The Netherlands (separate occasions). Both were picked up during the indicated time slots given, and delivered in Holland with 2 working days - again during the right time slot. And in a good state. So, thats all I need from the courier service. Will use again.
07/07/16 by Customer
I sold a spare weel and tyre which I no longer needed which was quite heavy aprox 18kg.
When checked parcel force website directly I was quoted £28. By using parcelmonkey I have paid £11.23p inc vat. for the same service. Absolute bargain and full tracking was included.
07/07/16 by Daniel Wisniewski
No issues so far. Parcelforce is the fastest and most reliable to ship abroad so far! 2 x30kg parcel to Europe in just 2.5 days!! Thanks
07/07/16 by Customer
The service was spot on everyting arrived on time
07/07/16 by James
Das Fahrrad wurde fristgerecht in England abgeholt und unbeschädigt in Deutschland ausgeliefert.
07/07/16 by Customer
Only way of communication is via email. If there is a problem, reply`s are with little information which doesnt help.
07/07/16 by Customer
arrived on time collected heavy item and delivered on time at other end what more can you ask for will use again and recommend thanks
07/07/16 by Tracy Imelda Marcos
Excellent service.
07/07/16 by Customer
I sent a big parcel to Portugal (approx 14kg). It was collected Friday morning and delivered on Tuesday. You cant get better service then that. Courier was Parcel Force but arranged simply and quickly through Parcel Monkey. I will be using them again.
07/07/16 by Jane James
Always have a reliable and easy to use system
07/07/16 by Mohamed Osman
Great service with no hassle
07/07/16 by Customer
The parcel delivery was really fast, even faster then I was expected the only thing I wasnt happy about this time was that the person who delivered the parcel never call one day before like I asked in the message!
06/07/16 by Iancu Canea
Easy to arrange. Great value.
06/07/16 by Kevin W
Much to complicated. Would rather not bother.
06/07/16 by Martin Ferguson
Our Response: Hi Martin
Thanks for taking the time to leave a review, in general customers find the service very easy to use. Looking at your order you booked DPD drop off so all that is required is to print out the label once you have booked it in using the quote engine and take to the nearest DPD Shop on the map. We also have the Live Chat team open to help from 8am to 9pm should you need any assistance.
Kind regards
James
It was so easy to book. My parcel was collected. It arrived back at the store in one piece and I got my refund.
Completely stress free!
Thank you!
06/07/16 by Creature19
Good service, saved a few pounds going through this rather than booking direct with Parcelforce. Only issue was that I was shipping a rather large, awkward item and the website wasnt totally clear about packaging etc. All in all, I would recommend to others, no problem with the delivery at all.
06/07/16 by Rob
used parcel monkey, saved money and time, paid online print label, drop at post office, job done.
thank you.
06/07/16 by Emma Beech
Fantastic Service from start to finish and a competitive price
06/07/16 by Gerry McQuillan
So easy to use. Everything went very smoothly.
06/07/16 by NTP
I would chose parcel monkey again.
06/07/16 by Giulia
First time with Parcel Monkey ,3 day service ,Brilliant Tracking . All for less than £9 for a 10lg box.BOOM!!
06/07/16 by Smug Robert
Excellent service
06/07/16 by Customer
So I sent my parcel through here for parcel force to collect. I had no email confirmations at all and it wont allow me to log in no matter what I do. My parcel has been damaged in transport and I have no way to contact them without logining so Im very unhappy and annoyed with this service. Im using the right email as they sent me a rate me email only. It wont send me a new password reset or anything
06/07/16 by Customer Emma Nicholas
Our Response: Hi Emma
Sorry to hear about this issue please email [email protected] so we can get you logged into your account with a new password if the password reset is not working. We can then pass this case to the claims team also.
Kind regards
James
Very good, the quotes were quick and very inexpensive - plus I love that monkey logo!
06/07/16 by Customer
Deliver faster as they said.
06/07/16 by Customer
Excellent service, easy to use , collected parcel on time, delivered to remote area of Pennsylvania 4 days later, easy and clear tracking information. Would definitely use again.
06/07/16 by D J Southampton
First time Ive use Parcel Monkey and the experience was great. It was easy to follow the instructions for sending parcels to Australia and it was picked up and delivered within a week. Highly recommend yhem
06/07/16 by Karl L
Bad services shipping shipping
06/07/16 by Rh
Our Response: Dear Customer
Sorry to hear of your issue please get in touch so we can see the issue with your DPD service booked via Parcel Monkey
Kind regards
James
Great service
05/07/16 by Customer
100% happy and pleased with the fastest service.
Delivered my parcel in 4 days in Sri Lanka.
Collected on Friday and delivered in Sri Lanka on Tuesday.
I recommend to use parcelmonkey
05/07/16 by Priyal Coorey
This was my first use of this service and I was pleasantly surprised in every respect.
The site was easy to navigate, the rates reasonable & my parcels were delivered as expecyed
05/07/16 by Nick Ferrari-Curran
No problems and very easy to use.
05/07/16 by Renaissance
Great service and keen pricing. Recommended 5 stars.
05/07/16 by Peter MacDougall
I booked a priority international delivery. When I chased after nine hours, I was told that the pick up would happen by 6pm. When it didnt, I cancelled. I was simply told that a refund would take three days to process. There was no apology or recognition that I had lost a day waiting in and a day of transit. Poor attitude and no service. I will not be using them again.
05/07/16 by Michelle Lovric
Our Response: Hi Michelle
Sorry to hear that the courier you chose on our site failed to make the collection, we at Parcel Monkey do not collect items we resell the courier rates. I am sorry to hear whoever cancelled the order did not apologise at the time as generally this is what would happen when you are let down by the service. Please do contact us on your account so we can look into this and provide more training. I do hope you would reconsider our services and potentially opt for another courier who would turn up, and you can save on your shipping costs.
Kind regards
James
I had this experience twice with parcel monkey, I never got the shipping label within an hour of booking my shipping like they say. Had to email them, they replied that there was something wrong with the address, I emailed them EXACTLY the same address I entered when booking the shipment. Both times they sent me the label almost last minute, and both times they had stripped of a dash from the street number in the destination address.
05/07/16 by Lampros
A few clicks of the mouse and a chap collects the box from the doorstep and the next thing it is delivered up country. What could be easier? I have another package and it will be a few more clicks on the ParcelMonkey website tomorrow.
05/07/16 by Mr Bathard
It takes a little while to navigate/understand the website but the service is excellent.
05/07/16 by Customer
Highly reccomended courier service
05/07/16 by Customer
