We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Fantastic service, item was delivered in 2 days.
28/03/16 by Customer
Service was easy to use and provided everything I needed.
28/03/16 by Michael Clements
Very easy to use, great prices and speedy service! Would highly recommend!
28/03/16 by Abbie
Delivered by parcel force 24. all went very easily, arrived 200 miles away in less than 24 hours
28/03/16 by Malcolm and thanks for your order
Simple and easy to use and a quick delivery time.will use again
28/03/16 by Customer
Tones of calls before my two parcels were pick up promessed they will be with me for Saturday special delivery!!!! Got nothing up till know First experience could be the last
28/03/16 by Mr Anou
Our Response: Dear Mr Anou
Sorry to hear the parcels were not collected, we do not make the collections as a reseller so should they fail to be picked up please use our Live Chat or email support so we can chase the courier and rebook the collection.
We do not offer phone support as we chase the courier on your behalf and this is best served via Live Chat so I am not sure who you may of called? It may of been the courier but amendments to the booking need to be made through Parcel Monkey. Please log in and one of our Live Chat agents will be more than happy to help.
Kind regards
James
Great experience from the booking to the delivery.
28/03/16 by Customer
The parcel was collected and delivered as expected.
28/03/16 by Pauline McFadden
Will be using your services again
27/03/16 by Customer
after trawling through loads of website to get a price for shipping I fortunately came across Parcel monkey, really pleased great prices and service :))
27/03/16 by Colette Baumback
Prompt, efficient and well organised service - thank you
27/03/16 by Customer
Arranged to collect a
On Mondat text before pick up no issues. Delivered to remote part of France on Wednesday morning. Good communication both sides of the channel. Brother is well chuffed with the safe delivery. Well done and we will be using you again soon.
27/03/16 by Ms hunter
Reliable service
27/03/16 by Lucy
First time I used this and no complaint from me collected and delivered on time hassle free
27/03/16 by Customer poledoctor
Parcel collected and delivery within 24 hours
Great service
27/03/16 by Gary
Parcel collected and delivered on time.
27/03/16 by RON HOLT
Very fast and accurate
27/03/16 by Customer
Very easy to use website, found a great price and our massive parcel was picked up and delivered to the other end of Europe in no time.
27/03/16 by Gyongykata
very convenient service,
for the first time used, to order services from Estonia, it was all good
27/03/16 by Customer
I had chosen delivery within 2-3 days and it would have been helpful if I had received a telephone call to know which day and roughly which time the parcels were going to be delivered.
26/03/16 by eep
Good service and great website. Items collected and delivered as scheduled
26/03/16 by BECKTASH Massieh
It was the first time I used the service. it worked as promised.
I will used it again and advice anybody to use it.
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26/03/16 by A.Lisi
Great service and price!
26/03/16 by Customer
Paid using my PayPal then never heard a thing
26/03/16 by Craig Johnston
Our Response: Dear Craig
Sorry to hear this, your labels will of been emailed to your Parcel Monkey account and a courier will arrive to collect the goods, if this has not occurred please get in touch and we will be more than happy to assist or issue a refund if the service has not been used
Kind regards
James
Quick and value for money
26/03/16 by Customer
Quick and excellent service. From England to Italy. On time and no damages at all.
Well done!
26/03/16 by Emanuela
Quick service and arrived to new buyer with no damages. Would recommend!
26/03/16 by Customer
Ive used this company a few times in the last month or so, each time delivery was on time or before estimate,
Excellent service, will definitely use again
26/03/16 by Mrs E Colbert
Very happy with the service! Although being my first time using your service it could of helped being explained what I needed to do.
26/03/16 by KM
it saves having to search numerous web sites and delivers a set of options to choose
26/03/16 by malcv
I chose parcel monkey after reading all of their reviews. I selected 48 hours. First problem is I never received an email with the labels as stated. They said wait an hour. I waited no email. I eventually found them in my account. Printed them off. Waited all day for them to turn up. At 5:15 pm I contacted them and they said they collect up to 6:00 pm. At 6:15 they still hadnt shown. I contacted them again. After a lot of **** chats as they dont have a phone number I rebooked for a second day. They showed up at 5:00 pm. Two days I will never get back! Parcel should have been delivered in 48 hours. Its still in the depot four days gone! rubbish!
26/03/16 by Miche1eedwaed5
Our Response: Dear Customer
Thank you for taking the time to leave a review, with Parcelforce collection services the driver brings a label with them to the collection point and also we send an optional one to your email and address and one can be found on your account homepage, where there is a button located saying print labels.
Sadly we do not employ the collection drivers, we resell the courier services. If they fail to collect we are happy to assist and book the service in for a new collection for as soon as possible. The goods may of been held up over the bank holiday hence the delay. They can collect between 8am and 6pm so we offer drop off services to prevent the issue of waiting in for a driver.
Please do get in touch via Live Chat if you need any further assistance and apologies for the inconvenience caused
Kind regards
James
Delivered on time and in one piece, cant say fairer than that. Pricing is reasonably competitive too.
26/03/16 by Adam
does what it says on the tin
26/03/16 by Customer
Sent a heavy parcel from uk to South Island good price and first class service
26/03/16 by Mr alnwick
If Carlsberg delivered parcels . . . theyd probably be Parcel Monkey.
25/03/16 by anon
Easy drop off. Parcel delivered in given time. Notified by email on progress
25/03/16 by DS. TBW
Simple and easy!
25/03/16 by Lyndsey Harris
Professional and frendly service
25/03/16 by phil s Somerset
Easy to use, no problems
25/03/16 by Customer
Excellent service picked up on time and delivered on time 10 out of 10
25/03/16 by Customer
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