We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Ive sent many parcels to the UK and into Europe recently and I usually use the Parcel Monkey website to book carriage. The prices are usually cheaper than other sites. Just one gripe, labels have on two occasions taken over an hour to be emailed to me, and on one other occasion didnt turn up at all, the online help desk sorted that out quickly.
11/07/16 by helena
Am so pleased to say that am so pleased with your service..
It was my first time and definitely not the last to use your courier services.
THANKYOU.
11/07/16 by Customer Rose
I use Parcel Monkey quite a lot through work, as it is the quickest and easiest way I have found to send parcels abroad.
The site makes it quicker to find the best prices around.
The only downside I have is the character amount available in certain sections make it harder to fit whole addresses in.
So far no issues though.
11/07/16 by Yasmin Mckenna
No problems at all, cheaper than using Royal Mail direct!
11/07/16 by Ed
Simple and easy to use , collected parcel on time and delivered when promised
11/07/16 by Peter Dittmann
Friendly helpful driver. Very pleased. Excellent value for money. Would have no hesitation recommending.
11/07/16 by Brian Diprose
The collection was arranged for monday, then its been moved on Tuesday and eventually, after a lot of phone calls, they came on wednesday... Very disappointing as they cant pretend I stay home from work to wait for them... Whats the point in letting the customer choose the day of collection?
11/07/16 by Customer
I used Parcel Monkey for the first time recently and I have to say, my experience was the worst! The stuff was collected and delivered on time, but one of my items was lost and there were several broken items. As I didnt know the company, I had paid for insurance of my items, and so when I saw how mistreated they were, I emailed them straight away (there is no option to speak on the phone with anyone). I provided them with proof and evidence (even photos) of the condition that my items arrived in, which was unacceptable! When they got back to me, they claimed that my packaging was not according to their standards (which it definately was) and do it is my responsibility and they can not refund me. Follwing that response, I kept on sending them emails with evidence, photos and descriptions of my items before and after their service and how their response does not make sense not only with common logic, but also according to their own terms and conditions. All I got back from them was very short patronising responses that basically just said your packaging was inadequate, which were very generic and aimed for all my items. I never got specific replies with details on why each and every item was badly packaged, beacuse of course it is not convenient for them to do so. In that way, they refuse to give me refund despite of the protection value I had to pay, for which I never received any documentation anyway. My items were under their responsibility for less than 48 hours and I do not understand how so much damage was made. Their attitude was unacceptable and so I will proceed to report them to Customer Rights organisations.
11/07/16 by Lida
Our Response: Dear Lida
I am sorry to hear about this issue with the courier. Our claims team will review the packaging when a claim is made as this is an important factor on whether we can assist or not as it is the senders responsibility to pack the items well.
I would advise if you are unhappy to contact the support team and put FAO Manager so this can be reviewed again if you are not satisfied with the Claims Team response.
Once again apologies for the inconvenience caused
Kind regards
James
Seemed easy but parcel send viy parcel force worldwide did not even leave the London depot a week after the parcel has been collected at the post office. This was for a parcel that was supposed to arrive in Germany within 5 days! Really annoyed. Support also difficult to reach ....
11/07/16 by Dorothea
Our Response: Dear Dorothea
Sorry to hear about the issue with the carrier Parcelforce, we do not handle the items so we would need to chase the carrier and see what caused the delay.
Our support team can be emailed around the clock or you can use our Live Chat tools from 8am to 9pm to get in touch with the support team.
Apologies for the inconvenience caused
Kind regards
James
I used parcel monkey on recommendation from friend, really easy site to use and instructions to follow, brilliant price as well. I will definitely use again!!
11/07/16 by Julia
Super Fast pick up from West Midlands UK, about 4 and a half hours from online order & Super fast and safe Delivery in 3 days to Athens/Greece. The shipping cost of £32.38 inc VAT for an item weighted 4 kgrms and sized : L 61 x W 47 x H 14 (cm), valued £100 (insured), was reasonable. Thank you for a pleasant transaction. RECOMMENDED.
11/07/16 by mausbird Georgios Pontikopoulos
Excellent, no problems at all
11/07/16 by Customer
Exellent and fast service!!
11/07/16 by Mart
Ordered from Parcel Monkey, all went fine until the label printing - constantly failed. Contacted them and was told there was a system fault at their end and to wait 90 minutes. It was eventually available +3 hours later..
11/07/16 by Tim
Our Response: Dear Tim
I am very sorry to hear about this label issue, the labels are generally available within ten minutes. I am glad you were able to find out from the team about the issue and a label was eventually sent out, apologies for the inconvenience caused by the courier
Kind regards
James
ALWAYS USE THIS SERVICE. DELIVERED ON TIME WITH NO PROBLEMS
11/07/16 by JOHN
ALWAYS USE THIS SERVICE. DELIVERED ON TIME WITH NO PROBLEMS
11/07/16 by JOHN
Easy to book, great value.
11/07/16 by Customer
My parcel was collected and delivered as promised
I couldnt ask for more.....many thanks indeed
11/07/16 by Steve Higginbotham
Excellent service .was picked up on time direct from my door. Delivered within two days from Northern Ireland to mainland England. Excellent rate. Will definitely use again. Thanks
11/07/16 by Customer Julie fisher
just make sure you have access to printer to print labels as this may slow you down.
11/07/16 by Customer
Easy and convenient, brilliant!
11/07/16 by Abbey
I have never been disappointed with the service I received from Parcel Monkey. From pick up to delivery the process was painless.
10/07/16 by Susan Martin
Only problem was that the email confirming the order was received after the parcel has been picked up!
10/07/16 by Customer
Ordered on Sunday picked up on Monday, as requested, and delivered Wednesday.
Fast and efficient.
Will use again.
10/07/16 by Jeannie
Firs time using a courier service and have no complaints at all.
10/07/16 by Customer
Takes the hassle out of sending a package. Excellent
10/07/16 by Customer Karen flynn
I asked for the parcel to be picked up from the shed because I knew Id be out. I wrote this specifically in the "notes" section. The delivery man came, but didnt pick it up. He left a calling card. Not a lot of use. I ended up taking it to my nearest post office, who refused it despite the call handler at parcel force telling me that all post offices should take it. I eventually did manage to find a (more distant) post office that was prepared to keep it for the parcel force driver, due next day, but could offer no guarantee that it would be picked up due to the lack of a barcode on the label printed off from Parcel Monkeys website. All in all, not a very convenient or reassuring service. Would I use it again? No, not unless I had no choice. The idea is a good one but there are too many people in the chain who apparently dont talk to each other. Luckily my means of making a living didnt depend on timely collection of the parcel, since it was a hobby thing rather than a business thing. Just as well.
10/07/16 by Customer
I send a 20 kg. parcel from UK to Denmark. It was easy, cheap, and very fast. Absolutely no complaints
10/07/16 by Lea Thrige Pedersen
The service worked very well - quick delivery and no problems at all. I would have liked more information to be sent via online tracking, however.
10/07/16 by Phil
The website is easy to use, and labels to print off, providing you possess a printer! The parcel is collected within an hour timeslot on the day arranged, and most importantly , it is tracked to its destination.Delivered promptly, on the promised day. I would recommend parcel monkey to anyone!
10/07/16 by J Connell
Very pleased with the swift service offered at a very reasonable rate. Will use again. Thanks!
10/07/16 by Karen
All as it should be and hassle free
10/07/16 by Customer
Couldnt be happier - parcel arrived from UK to Australia in 5 days, no delays or problems
10/07/16 by Customer
Sent a package from Dorset to Edinburgh, via DPD, for almost half the price of Royal Mail. ParcelMonkey service worked flawlessly. I chose DPD Pickup (which meant I dropped the package off at one of their collection points for onward despatch). I am usually very impressed with DPDs service, however this time there was a small hiccup. When using the Card Reference number for my drop-off to track the package, the website said "Your parcel is on its way BACK to you" with no explanation as to why this might be. Rather disconcerting. On enquiry to DPD customer service, it turned out that DPD recycle Pickup card numbers, and had not updated the status of this particular number, so I was getting the status message for somebody elses earlier consignment, not my own. A small procedural hiccup that I hope they will fix in future.
10/07/16 by John
Eccellente esperienza economica veloce perfetto...
10/07/16 by Antonio mazzei
Fast and efficient picked up on chosen day Friday in Jersey Monday morning
10/07/16 by Customer Mrs Ward
Simple to use with no issues highly recommend... absolutely spot on ..
10/07/16 by Mr mcvicar
yop, the title says it
10/07/16 by Martin Lee
Our Response: Hello Martin
I am not quite sure what you mean by this review other than the service being poor. I can see you have booked a DPD Pick Up so please print the label and take to the nearest DPD store where it will be collected. If you have any more issues please contact us on Live Chat so we can assist
Kind regards
James
An excellent very efficient and reliable service. It was easy to find the best service and easy steps to follow. It took 4 days for my parcel to reach its destination in Melbourne Australia .
Highly recommend Parcel Monkey and will!
10/07/16 by Customer
Quick, hassle free & even though there was traffic & my parcel would be delivered later than expected, the driver called me to advise of the ETA & also once he had delivered. Totally commendable service & will without hesitation use them again!
10/07/16 by Alan
