We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Waited the whole day at home for the driver to come, but its now 6pm, the driver didnt come. booked it about a week ago, this morning parcel monkey sent an remainder to my mobile about the collection today. Trying to contact them, but on their website there is no phone number, talked to them on livechat, its constantly one visitor before me. really angry, seems like the only option on the website is to reschedule, but the date is too late, also I dont want to waste another day waiting at home.
30/03/16 by 0128sara
Booked a parcel for collection. Waited in ALL day. Contacted parcel monkey only to be dismissed by the very rude "chat" employee Rachelle. Didnt seem to care at all about the fact that they had failed to provide a paid for service. Told me I would have to wait weeks for an explanation or refund then refused to put me in contact with anyone else. Refused to communicate or give me a number to communicate by phone, told me to write a letter and send by post. Refused to give any indication of time of response. Just totally obtuse and unhelpful. DO NOT USE THEM!
30/03/16 by DRSV
Easy and cheap to send parcels in the UK and abroad.
30/03/16 by ZZ
The tracking system doesnt work and the customer service delays in responding.
30/03/16 by Pietro STopponi
arriaved on time not sure about delivery have not heard from the recipiants maybe not fault of carriers
30/03/16 by gerry
I turned to Parcel Monkey after experiencing problems with Hermes. Booked collection with ParcelForce and package was collected and delivered without any problem.
I would certainly use Parcel Monkey - and ParcelForce - again.
30/03/16 by KA
I cant use your chat service to get you to chase my missing parcel as I already told you your website wont email me a reset for my password and I cant access the chat without one
30/03/16 by jackie hoyland
Perfect service
30/03/16 by Cotterhill
Easy and simple to use.
30/03/16 by Lee Govier
Parcel not arrived, no contact or response when Ive emailed and no phone number to call!
30/03/16 by jacqueline
i sent a courier to collect an item, they collected it, then brought to my house. Nobody was home, my wife was working, my children at school, but they send back the parcel, claiming that it got refused. I contacted them, and they kept saying this, without giving me any evidence. my parcel is back to where i wanted it to be collected from, and i have to organize someone else to pick it up.
30/03/16 by lorenzo paganelli
Two parcels collected and delivered to destination, France, within 4 days! Amazingly fast service. Many thanks. Very satisfied customer once again. Many thanks.
29/03/16 by Louis
Initially had trouble with website when booking consignment but after a Live chat it was sorted out. Parcel was collected on a Friday and delivered safely in China eight days later. Parcel monkeys price for Parcelforce was much cheaper than rival companies. Would use them again.
29/03/16 by Mrs Susan Newton
Use regular never have a issue
29/03/16 by Big Lad
Really good as a comparison with services. It cant be blamed for Parcel Force arriving late and ignoring the instructions to phone before pick up. What woudl make Oarcel Monkey excellent is if you coudl chose services by those that offer a pick up time, not just delivery time.
29/03/16 by Adam
Highly recommended
29/03/16 by Customer
I completed the online system right up until I needed to print my postage label. It stated that the transaction failed but still took money through PayPal. Ive emailed twice but had no response. I will take it up with PayPal. Dreadful customer service
29/03/16 by Gareth Henson
booked parcel to be collected,but after 10 days parcel still not collected,send about 20 messages today but no respond.
29/03/16 by moto partz
Really happy. Beat Royal Mail price by £40 and everything went perfectly. Will use again.
29/03/16 by Customer Seb Meddings
I have send a parcel to South Africa from the UK at the moment I do not know where my parcel is as well as if I will ever see it again and I can not contact Parcel Monkey and the email system takes for ever. At the moment I am disgusted in their service and would not recommend anyone to use them. Their tracking number is also so limited as there is no one I can call and talk to to ask these questions instead I have to speak to a non responsive email Please contact me I am leaving for South Africa the 30th and my SA number is +278661917 If you contact me before then it would be +447788255731 my tracking number is PM_3483288_4384893 I am only rating this on my experience if I get help and quick I will give parcel monkey a 5 star
29/03/16 by Customer Hermann Winter-Greyling
I recommend!
29/03/16 by Peter
Fast efficient and value for money service
29/03/16 by Mrs Dannie
First time using the service and found it simple and straightforward
29/03/16 by New customer
This was the first time I have used parcel monkey and what a fantastic, easy to use service. I will definitely being using it again!
29/03/16 by Customer
Service was very quick and easy to use will definitely use again
29/03/16 by CustomerMKE Services
My parcel was collected the next morning and I didnt have to wait in all day.
29/03/16 by Alison Gilbert
Ive always had great service, at a great price. It would have been 5 stars if there was a drop off point in Grantham.
29/03/16 by Customer
Although my parcel arrived quickly, this is the second time I have used DPD through Parcel Monkey and both times my parcel has arrived with an item broken inside, despite me using more than adequate amounts of bubble wrap, newspaper & foam pieces and clearly marked all over the box with fragile tape. This is completely unacceptable. I will not be using this service again as I have absolutely zero trust that my parcel is safe with the obviously incompetent and disrespectful staff.
29/03/16 by Customer
Very simply, this is my 4th time back.
Nuff said
28/03/16 by Customer
Great price great service
28/03/16 by Andy j
Really good service
28/03/16 by Cj
Can I not give 0 stars? Awful service! Ive send 2 bags .. only 1 arrived. No one cares, no one answers, online chat is not available. Contact Number? I guess there is no phones on this company. 2 weeks passed .. and nothing! No bags, no answers. Nothing.
28/03/16 by Sofia Pimentel Pinheiro
Our Response: Dear Sofia
I am very sorry to hear one of the bags failed to arrive, We will look into this with urgency now our support team are back open after the Bank Holiday. Please log in to your Parcel Monkey account and we will get this chased up right away.
Apologies for the inconvenience caused
Kind regards
James
Hassle free service, collection happened when they said it would and delivery was completed with no problems.
28/03/16 by Diane T
Very good service delivered well within time would recommend this company to all friends and family
28/03/16 by Doreen
The system was easy to use, both on line and when dropping off at the allocated location. Totally trackable throughout and emails sent on arrival with time of delivery and who signed for it. I will defiantly use this service again.
28/03/16 by Steve Hayes
A1 service and very good price
28/03/16 by Peter Whitford
Two bikes moved without hassle
28/03/16 by Harry
I have paid for my parcel to be collected and I am still waiting 7 days later for you to collect it or contact me! Disappointed with a capital D!!
28/03/16 by karen boyle
Our Response: Dear Karen
I am very sorry to hear the courier service you booked on our website has yet to collect the parcel. Please log in to your account and one of our Live Chat agents will get this booked in for collection ASAP. With the Bank Holiday the collection may of been delayed further, so apologies for the inconvenience this has caused you.
Kind regards
James
Great service and good price for courier service thank you very much .would have like a call from driver before pick up .
28/03/16 by Terrance ali
I used parcel monkey recently for the 1st time. I had no problem with any aspect of there service from the website to the delivery of the parcel. Will use parcel monkey again next time.
28/03/16 by Harv
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