We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
great site for price comparison - have used twice & got the best prices for couriers
13/07/16 by Yvonne
Late delivery cost me £200.
13/07/16 by Julian Collins
Our Response: Dear Julian
I am very sorry to hear about this late delivery, Parcel Monkey do not handle the items as a courier service reseller. I can see our support team are investigating this with the courier for you and will update you with why this was delayed on your Parcel Monkey account.
Apologies for the inconvenience caused
Kind regards
James
No qualms collection and delivery. Tracking for international delivery could do with some improvement.
13/07/16 by Otunba
The service was excellent. I had my golf clubs collected and delivered and they arrived in perfect condition with not a mark on them. The cost was gods for the service provided.
13/07/16 by Cheryl
It said 3-4 days delivery but its been a week and my parcel still hasnt been delivered.
13/07/16 by Angry Customer
Our Response: Dear Customer
I am sorry to hear about the delay with your delivery, Parcel Monkey do not handle the items as a reseller. Please check your Parcel Monkey account as we have chased the courier up on the delivery of this item and why it has been delayed.
Kind regards
James
First time using and very happy with this service.
Thank you
12/07/16 by Parvez
Easy to deal with and a good price for the service.
12/07/16 by DBG
Would recommend. Everything went according to plan.
12/07/16 by Eric Wright
This is a great website. Used them a couple of times now. Love it!
12/07/16 by Rob Mason
The delivery was on time. The pick up was easy. However one of the items were damaged.
12/07/16 by Customer
Parcel monkey provide a great service. Parcel force have been very poor.
12/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear about the issue with Parcelforce
We would recommend to leave this review on Parcelforce Trustpilot page so they can action your comments
We are glad to hear that you felt Parcel Monkey provided a great service
Kind regards
James
Booked in online, collected & delivered when it should have been very happy
12/07/16 by june
Booked the dpd 24hr droped off at local collection point on Thursday it sat there till the following Wednesday then got lost for 24hrs and finally arrived a week later the following Friday. Not parcel monkeys fault as Ive used them before but I wont be using Dpd again!!
12/07/16 by Louie
Fab service arranged pick up of pair of shoes left behind in a hotel room 300 miles away
Everything sorted online and shoes back in my possession 48hrs later
Thank you
12/07/16 by A dwyer
No fuss delivered on time - from UK to Madrid
12/07/16 by Customer
I found the process very straight forward and saved me a considerable amount of postage. Only minor issue that I didnt realise I would have to wait for the label - thought it would be instant, but it did come through very quickly.
12/07/16 by Customer
From drop off to delivery - seamless !
12/07/16 by anthony
Excellent service. collected and delivered on time as stated.
12/07/16 by Bernie Andrews
Everything was fine, it arrived as promised
12/07/16 by Customer
...you get monkeys. Collection was booked last week (twice), still waiting for pick up with courier. Parcel Monkey have assured me it will be collected today - well see.
12/07/16 by JC
Great service
12/07/16 by Sarah Calvert
Better than expected, items delivered before advised time, and would recommend to everyone...BRILLIANT SERVICE!!
12/07/16 by A.Alim
No problems, very easy to use and will certainly be using them again.
12/07/16 by Nigel Cleveland
Good job, bit of a fiddle booking, but did exactly what they said. No hesitation about using again
12/07/16 by Allen
Have used a couple of times in the past with no issues in terms of collection. Today received a notice for an additional charge for a parcel I sent as my 2.5kg parcel was in fact 13kg? Thats one heavy soft toy. I provided exact measurements of volume and weight at the time of purchase and dont expect additional charges of this manor. While I have had no issue with the collection or delivery of items from ParcelMonkey, I wont be using them again because of the risk of inaccurate additional charges such as these which I have not experienced from other companies.
12/07/16 by Lesley
First off I didnt receive an email with label to print or links, so I had to go to the site the following day which delay the drop off by a day, the labels generated messed up the street name due to German language character ß by completely removing it, also why make compulsory to add consignee phone number and dont add it to the label ??, in the end it took 4 working days and not 2 as described.
12/07/16 by Customer
Nobody called, just did not deliver...
12/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with the service, the couriers do not call ahead of making a collection and can collect between 8am and 6pm. If the item is not collected you can speak with our team on Live Chat from 8am to 9pm to rearrange a collection, or you can book a drop off service where you do not have to wait in for the goods to be picked up.
Kind regards
James
Had to send a parcel abroad for first time and had reservations, but totally unfounded as the whole process was handled quickly & efficiently, found online process simply and parcel arrived on time
12/07/16 by Mr Gary Kirk
A very easy to use site, excellent.
12/07/16 by Peter Dimond
Worked well for me :-)
12/07/16 by Lisa
Exactly what I was looking for,great service,highly recommended
11/07/16 by Sumon
Excellent Price and DPD service via Parcel Monkey - Thank you
11/07/16 by Simon, Canterbury
Exactly that, I will use again
11/07/16 by Mr T
Very good service and delivered next day as stated.
11/07/16 by Customer
Brilliant price and drop off to post office. Delivered on time within 2 days.
11/07/16 by Customer
top service will use again
11/07/16 by Customer
Excellent service. Thank you.
11/07/16 by Dinesh
Parcelforce 48 quoted a high price in excess of £25. And yet Parcelforce 48 via Parcel Monkey was less than £10. Not only that. My parcel was delivered from Swansea to Glasgow in less than 24 Hours! Brilliant!
11/07/16 by Roger (South Wales)
Sent parcel to a camp in America and arrived safe and sound. It was almost 8 kilo so was apprehensive it may have problems, but it was fine, thank you lots :)
11/07/16 by Mrs Trina Newbold
I sent a parcel from the UK to Morocco on a 2-3 day service. Unfortunately due to customs it actually took 5 days. On the plus side the customer service team were very helpful and explained everything to me and apologised for the hold up. All in all I would probably use Parcel Monkey again.
11/07/16 by Ben
