We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
I was quite pleased. To be fair, I didnt have any issue to be contact customer service and I think thats usually the acid test. Id use them again though.
Still its even better to not need to contact Customer Services.
10/03/16
Good service well done
10/03/16
I received a message that my parcel was being returned to me - I wasted 45 minutes chasing the problem which just wasted my time - parcel monkey was good, easy to use though
"03 Mar 2016 12:01 Manchester We have your parcel and its on its way back to you"
10/03/16
no problems works well
10/03/16
Fantastic forum, and great service. Will only use these guys in future.
10/03/16
3KG parcel sent to Aus at very good rate and efficient pickup locally
10/03/16
Very easy to use
10/03/16
Setting up the account was straightforward and easy enough. The parcel actually arrived one day early. I was kept informed of delivery date and time by email. My item was delivered safely and quickly.
10/03/16
Excellent service. Having had a bad experience with a rival business I was slightly sceptical but I had nothing to worry about. The online booking system was simple and the range of offers gives options in the service required. A very happy customer.
10/03/16
Delivered within time specified. Must put parcel tape on to say fragile next time though . Thank you
10/03/16
I cannot fault the parcel monkey experience but using DPD for business has been a disaster. What is the point of someone staying in all day for a prearranged delivery for the delivery not to turn up and no communication to confirm the delivery was not made and the reasons why. My client was extremely unhappy!
09/03/16
Simple and easy to use and very good results
09/03/16
Booked it via this site. Parcel force large was 55 quid. Same service booked through this site cost me 35 and it was still parcel force large
09/03/16
Fast delivery
09/03/16
Very easy to use, great communication, good prices and no problems. My package arrived in France as expected. Will definitely use you again. Thank you
09/03/16
Couldnt fault the service or ease of use in any way. If i had used the carrier direct it would have cost me more than double.Can thoroughly recommend parcel monkey and i will definitely use them again. Well done.
09/03/16
Great service, reasonable price.
09/03/16
Used for the third time, excellence and timely service provided
09/03/16
great service, great prices
09/03/16
Awesome first time delivery thanks Parcel Monkey on time!! & it was being sent abroad awesome job!! Will use again. Thanks
09/03/16
Booked a parcel to be collected to go the Saudi - Waited 2 days for Yodel to collect, but nobody turned up. Was told that they would collected today and again nobody turned. If ParcelMonkey keep using unprofessional companies like Yodel, they deserve to get bad reviews
09/03/16
Used these guys a fair bit so I can offer an opinion based on more than one parcel. Starting with the positives the prices are competitive and the online booking process is simple and straightforward to follow. They offer a wide range of services from both budget and main stream carriers. Now the downside, when it goes wrong they are useless. I have had numerous missed collections and a couple of lost parcels. Now whilst I accept it is the actual couriers that are at fault for the losses I suspect the miss collections are down to Parcel Monkey. Also what is firmly under their control is the customer service which to put it bluntly is appalling. No phone line, just an online chat, sometime you can go over a day with out an answer, a lot of the replies are blatantly copy n paste answers and the general feeling is they do not give a monkeys Sadly in light of this poor customer service I often use their competitors as even if they are slightly more expensive it is worth it so you do not have to use Parcel Monkey customer service. The only time I will use PM now is if I select a drop off, that way I am not sweating on the couriers potential non arrival. Shame really but if they sorted their customer service then I would score them higher
09/03/16
Fantastic as always from you guys! We use you all the time!
09/03/16
Great value and super fast postage. I will definitely be using them again!
09/03/16
Totally let down yesterday, Parcelforce did not collect the two parcels waiting to be shipped. One on 24 hour service and the other on 48 hour. Still waiting today for the parcels to be collected.
09/03/16
It would be helpful if at time could be given for collection, but over all I was pleased with the service.
09/03/16
Easy to arrange a collection - prompt and reliable service
09/03/16
Great Prices and Service
09/03/16
I was told about Parcel Monkey and had three parcels to send to Germany. It worked out about 50% cheaper to send via Parcel Monkey, was a bit unsure at first, but decided to give it a go. I booked it on a Tuesday night, the courier picked up at 4pm on Wednesday afternoon and the parcels were delivered and signed for by 12.15pm on Friday. I know there are mixed reviews on here and this was my first time using Parcel Monkey, but judging on this experience, I will definitely use again.
The only thing I would change is that when you book the courier, there is no way of knowing when they will arrive to pick up the order. Not really a problem for me as I work from home, would just be nice to know a given time, or within say a two hour slot.
09/03/16
Brilliant use this from now on simple and easy
09/03/16
no e-mail contact and was hard to navigate to the label that should be attached to the parcel. Apart from that very quick, fast and secure. I ve sent unlocked suitcase and nothing was missing from it .5 stars😊😊😊😊😊😊😊
09/03/16
Couldnt believe how cheap it was. I sent a 30KG parcel that I had been quoted well over £30 for, came to Parcel Monkey and got the same thing with Parcelforce for £12. Brilliant service, good tracking. Will definately use again for bigger parcels.
09/03/16
After reading online that ParcelMonkey might be a good option when shipping internationally I looked them up and got a quote that was $50 less than everyone else! Great right? Not quite. Upon reviewing their Exstensive "prohibited items" list I sent them an email to confirm a few things. I had done research beforehand regarding what my country, and the country I was shipping too, found acceptable. Food for example, no problem, as long as it isnt perishable and preferably pre-packaged and processed. But ParcelMonkey specifies no food AT ALL. Regardless of who you are actually shipping with or which country you are shipping to. First they told me the restrictions were government imposed, when I told them that wasnt possible because I had researched it they then claimed their shipping partners imposed the restrictions. This is also not true since some of their partners I know allow food shipments. Really their list of "prohibited items" is just a blanket of all the items that could, possibly, maybe, cause a problem for them. Really, this is just laziness combined with self-serving. So yeah. $50 dollars cheaper to put my shipment in the hands of a company that clearly either cant get their information straight or is flat out lying - no thanks! Ill ship with USPS over that any day.
09/03/16
they dont deal with damages very well at all and I have had so many missed collections its not funny ! I have lost allot of money because of this useless courier
08/03/16
Loved using parcel monkey, will be back when I need more nuts to be picked up for me and delivered smoothly.
08/03/16
Dont know which delivery this relates to as they dont tell you, usually very good but last but one delivery Parcelforce ran out of time to deliver, a bit hard to beleive as its march not christmas!!!
We ship a lot of parcels worldwide but only use parcelmonkey for UK parcels as we would not trust them as they have no phone support.
We only use parcelforce via parcelmonkey in the UK as our local depot is exceedingly helpful.
Parcelmonkey has so many get out clauses, like we only act as a comparison site which is ilegal under EU law as payment is to them therefore the contract is with them.
Its also about the only company who surcharge for paypal but I expect they will quit or be kicked of paypal now there own kongpay is here.
08/03/16
Always excellent easy to use have used parcel monkey about 10 times now always find a courier great prices no problems at all 😄
08/03/16
was easy to book online, was kept informed by email and delivered within the time frame and picked up when stated
08/03/16
prompt, good price, fast delivery. The only reason i used parcel monkey was that ipostparcels totally let me down the day before, texting to say theyd arrive between 10.30 and 11.30 nobody came, when i went on live chat they said someone would be there by 6pm, at 5.45 i went on their live chat and was told the driver had already been and PAUL had said there was nothing to pick up, DOH, theres no Paul here, SO i used Parcel Monkey who were the same price, very prompt AND faster delivery, i will certainly use parcel monkey again
08/03/16
I had to wait the whole day (from 9 to 5.30) for them to pick up the parcels. They arrived, but the luggage has broken wheels and the boxes are in a pretty bad state.
08/03/16
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