We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Automatic email promised action within 30 minutes to assign a courier but nothing ever happened. Support email the following day not answered. Overall experience far more uncertain than it should have been.
04/04/16 by Shady Creek
Delivery was not on time despite paying for 48 hour service which was not cheap for a heavy parcel! Contacted them and nothing was done and was told I would be contacted back but heard nothing at all!
04/04/16 by Danielle
The arrangements in the UK were fine, pick-up was good, but the French side left the parcel in a depot in the nearest town - they didnt deliver to the house.....
04/04/16 by Hywel Jones
forget tarzan the monkeys are faster through the trees
04/04/16 by Customer
Perhaps this company worked at some point but it does not anymore. Ordered a fairly expensive and heavy collection for the next day, no one turned up to pick it up, no contact number only online chat where no one can actually help other then to re-book for another day or refund. I opted to refund as I couldnt chance it not being collected again (as many people complain of!) so I ended up paying almost £100 to send via special delivery instead. Over a week later and still no refunded. Contacted today they said they will refund it eventually. Gee THANKS! When you get a spare second that would be great!
04/04/16 by JODIE TAYLOR
first time pickup when DPD had failed on 6 occasions.Great stuff.
04/04/16 by Mark
Fantastic service. Quick and reliable. Have used them a number of times now and rate the service very highly.
04/04/16 by C McMinn
The service I received from Parcel Monkey was excellent. Both collection and delivery were on time and the price was very competitive
I will certainly use them again
04/04/16 by Joan Kemish
My parcel was delivered in good time and in really good condition. Thank you!
04/04/16 by liz clarke - the elm gallery
Excellent service,always on time,fully updated.
03/04/16 by LILY
Very impressed with them.Quick and efficient service and most importantly very cheap:)
03/04/16 by tomas
An absolut farce. Useless. Im sure if it all goes smoothly theyre a good middle man to have, but when it goes wrong they dont want to help, lie to you and then fail to take responsibility. My parcel was lost, then found, then lost, then told it would be returned to me, then delivered to delivery address after strict instructions not to, they refused to sign for it, delivery man left it there anyway, Parcel Monkey said that it wasnt their problem and I should pay for it to be sent back to myself. They didnt offer to help. They havent compensated me for a delivery that was 2 weeks late or for a parcel that is now lost, even though I paid for extra insurance. I was told to send a letter in writing. I did, via recorded delivery, no response except "we cant confirm we received it or not" when there was proof they had. I contacted the ombudsman and they failed to respond to them too! Useless, just go directly to a courier, parcel force often have discount codes, use them instead.
03/04/16 by Jim
Booked collection. Waited all day, no courier called. No explanation. Booked second collection. Waited all day again. No courier called. No explanation again.
02/04/16 by Customer Evy May
Quick and easy. Parcel collected when they said it would be. Would use again.
02/04/16 by Tracey
Parcel monkey my go to service for a reason ! 5******
02/04/16 by Customer in Bolton
Brilliant will use again
01/04/16 by Isobel
Collected in UK and delivered to the depths of the USA no problem and good value
01/04/16 by A Nisbet
Have used Parcel Monkey a few times now and would highly recommend them.
01/04/16 by Susan Reid
I had no problems and parcel was delivered safely, from United kingdom to Nigeria. I would use this service again and would recommend it.
01/04/16 by Charles
What I wanted easy to use
01/04/16 by P Richardson
Parcel supposed to be collected on Tuesday
01/04/16 by Michael Collins
Fast and easy, will use it again thanks
01/04/16 by Customer
Straight forward process delivery times accurate but label only sent shortly before collection not half hour after booking as indicated in confirmation message
31/03/16 by James Finnegan
I specifically ordered a courier service through Parcel Monkey that said I didnt need to print a label. Dropped parcel off at my mums to be collected. When I get to work I get an email saying here is your label and that it HAS to be put on the parcel! So I use printer at work and have to leave work to go all the way back to my mums with this label. The guy who picked it up then said he has his own label and says it would have been fine anyway! Ridiculous waste of my time through poor communication.
31/03/16 by D Oldroyd
For the second time my parcels have not been collected using DX Next Day service causing my companys reputation to be questioned. The first time the courier could not find the delivery address, easily found by the Post Office. The second time it would seem they couldnt find the collection address! This is totally unacceptable and Live Chat, while being helpful, could not give a reason. They had automatically re-scheduled for the following day which was no good for me, but they confirmed cancellation and full refund. I copied the Live Chat content and saved it away in case the refund is delayed.
31/03/16 by Wendy Dale
rather dissapointed with lack of service not collected i imagine the recipient is even more upset think we should have some financial benefit for the poor service
31/03/16 by Customer
great service
31/03/16 by Evangelist
Booked it, they collected, they delivered....that simple! Id have liked an app to show approximate time for collection, but eventually I had to leave the house and left the parcel outside....it was collected while I was out, no dramas.
31/03/16 by Helen
Obtained a good price for sending a parcel, picked up quickly & delivered promptly
31/03/16 by Customer
Efficient, great communication and my parcel was delivered as promised. Very reasonable charges as well. Highly recommended
31/03/16 by pam
An excellent No hassel service at a very reasonable price. Our Parcel was collected from our home in Cornwall and was safely delivered to Papua New Guinea, Customs were dealt with by Parcel Monkey and our son was notified by phone when the parcel was ready to be picked up at the nearest town. I shall certainly make use of Parcel Monkey again.
31/03/16 by Cornwall Customer
After sending my parcel to Ireland with a guaranteed 2 day service upon checking with Parcel Monkey where my parcel was they could not help as although it states to get in touch with them and not the courier directly I was told as it was Easter my parcel which was due for delivery on Friday was not going to be delivered until Tues! I questioned this and was told that Parcel Monkey were often blamed for the couriers error!! It appears once you send your parcel Parcel Monkey dont appear to be able to help. I told them in no uncertain terms I needed my parcel delivered Friday latest and was told they would let the courier know - thanks to DPD my parcel was delivered on Friday as scheduled. Dont think I would use Parcel Monkey again because of lack of customer service and also lack of concern of customer service that once your parcel has gone it has nothing to do with them!
31/03/16 by chris
The entire process was easy and straightforward.
Saved me 20 pounds of postage and they picked up my parcel from home! Definitely recommended to everyone especially for overseas services.
31/03/16 by Konstantinos
Parcel Monkey are fine for taking your money and if everything runs smoothly then that is the end of the service and all is well. Their website is easy to follow and booking is easy. However, if you have any problems, do not expect them to help in any way. I paid for additional compensation to cover the cost of my item and then when the item was damaged they didnt want to know. I provided everything that they reasonably asked for ... including transaction details and photographs. They asked for a picture of the packaging as it was received but as my buyer didnt have this, I couldnt provide it. They were quick to close the claim for no valid reason. Definitely better to use couriers direct where possible as claims are reasonably processed with them. DPD have actually been far more help directly than Parcel Monkey have been. Avoid.
31/03/16 by Chris Slack
Prices looked very competitive but dont be fooled, their IT systems simply dont work and the support staff (online chat page only) are very poorly traineded. I tried to send a package to Portugal. Firstly their software doesnt recognise and address line longer than 13 characters! The order was finally accepted but within 10 minutes had failed. You have to look at your account page to know there is a problem with your order - there are no warning messages. This happened three times before I cancelled the order to go elsewhere.
31/03/16 by Gavin
Posted 24th march. 30th march recieved message saying attempted delivery but I was home all day and nobody came. I also stated leave with neighbours if not at home so no excuse really. Now have to go to their depot to collect, not happy !
30/03/16 by Matt
The print label icons didnt seem to be working properly on my brower but overall a good service and much cheaper than using the courier directly.
30/03/16 by Ben Dewse;
My parcel delivery from UK to Hong Kong was almost one week faster than estimated time. Doesnt matter there was Easter holidays in middle of delivery but parcel reached HK just in four days...
30/03/16 by Jarmo Savela
so slow i may as well of walked with it the item has still not arrived and i have breached my contract to deliver for it .thanks. pay peanuts get monkeys
30/03/16 by Customer
I chose this service as I found good reviews about them, however they do not live up to the good reviews at all! The collection was absolutely a painful process, I cannot track my parcel on their website and the Parcel Force tracking number shows my parcel is already delivered although the recipient has not yet received it. There is no way you can contact them if you need to; no phone number, their chat facility is down and chat messages are left unattended for hours, but they offer you to contact them by post! I was probably misled by reviews and I am in doubt of their reviews genuinity. I will be waiting for any update but I do not recommend their services as I am sure there are better providers out there.
30/03/16 by Gev
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