We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Very easy website to use great information will use again
08/04/16 by donna
Will become one of my favorite services. Reliable, consistent and good prices.
08/04/16 by Client
Excellent, straight forward service from Parcel Monkey, will definitely use again.
07/04/16 by A.Lindsay
Picked up on Monday at 14.00 hrs delivered to our home in France 13.00 hrs on Wednesday!!!!! need I say more.
07/04/16 by Allan, a very happy customer.
Sent a parcel via you guys and it has been lost. Not impressed in the slightest.
07/04/16 by Customer
We sent 8 medium boxes from the UK to Spain, Barcelona. The online payment and pick up service in Cambridge worked quite well, on time and no problem. The issue started with the Spanish company SEUR who is responsable for the delivery in Barcelona. First they suggested a delivery date by email, I changed it online and got confirmation it would have been changed. We had to organise to have someone in the flat, thats why it was really important that the delivery got timed right. The next day I got an email saying the parcels could not be delivered which is obvious because I had changed the date! Apparently they didnt check. I called and spoke with a lady to make sure delivery was Wednesday between 3pm and 7pm. Got conformation. Wednesday morning the driver called and said he would be at the flat now but nobody would open so I said he was supposed to come in the afternoon and we arranged with someone to be there to sign and receive everything. The driver said he would not come back again later because it would be his last delivery for the day and he preferred to go home now and have the afternoon off. No joke! He really said exactly that. So he apparently let a neighbour open the door and just left all 8 boxes in front of the apartment door and left! So we had to call a friend to go to the flat immediately to put the boxes inside... what a hassle! That was very irresponsable behaviour of the driver, he didnt even get a signature and just left! He should have come in the afternoon and in case nobody was home he should have taken the boxes back to the storage. Not cool!
07/04/16 by Leopold
Great deals and works really well. Parcels on time and in great shape.
07/04/16 by France
cool service
07/04/16 by junior
quick and easy, will use again.
07/04/16 by Customer
Parcel Monkey looks at various couriers and shows you the various prices and service levels. I wanted to send something quickly with tracking and signature on delivery. Picked ParcelForce from the offerings. Package was picked up later that same day and delivered the next.
07/04/16 by Canny Scott
Great service, economical in comparison to other providers.
Updates at key points of the process.
07/04/16 by Customer
Only improvement I would suggest is to provide a time slot for collection
07/04/16 by Customer
Great service.
07/04/16 by Dina Kristensen
Just a long wait till 5pm. I was alone and needed to take a pm nap. Otherwise fine
07/04/16 by lesley Rae BancroftCustomer
Great value, easy to use and super efficient - even sends you a message when the parcel is delivered, showing the recipients signature.
06/04/16 by A Gibson
These guys know what theyre doing and managed to offer me a significant saving from using the provider directly. I highly recommend their service.
06/04/16 by Ranti
Good would use again.
06/04/16 by C Marshall
Does what it says on the tin.
06/04/16 by Customer
I booked for 24hr delivery, it took 3 days. I could have sent by my usual courier for half the price!
06/04/16 by Tricia
very easy and good value
06/04/16 by du2711
Easy to book and arrived on time.
06/04/16 by 4BS Ltd
Friendly collection and fragile parcels arrived perfectly
06/04/16 by Stuart Neil
sent out on a Thursday, using parcel monkey for less than £11.00 via parcelforce. The same service direct with parcelforce was £14+. Tracked on Friday and shipped to wrong hub. Parcel Monkey did not offer any assistance just passing my colleague onto parcelforce. Get what you pay for is a general rule of life. I would not say as the stars would suggest "friction" just a melancholy attitude.
06/04/16 by Robwelf0
Easy to arrange collection and delivery, clear instructions, better value than going directly with courrier
06/04/16 by Olivia
Very smooth collection & delivery. Easy to use website. I will use Parcel Monkey again.
06/04/16 by Margaret
Cant fault the service
06/04/16 by Abigail Bicknell
Always an excellent and brilliant value service!
05/04/16 by Customer
Said the parcel would be delivered between 1-2 days. Posted Tuesday.... Not delivered until the following Tuesday. Parcel monkey is a great site, Im just not using DPD again.
05/04/16 by Customer
They shouldnt give a time gap for collection so that you can do other things, when they dont actually stick to it at all
05/04/16 by Customer
I use Parcel Monkey for my business. It is cheap and reliable. I dont use any other courier service anymore as this one is the best Ive found.
05/04/16 by Julie Dunlop
Tried to send the same parcel twice with Parcel Monkey, they have had the parcel for a combined total of 9 weeks and both time tell me the courier has sent it to the wrong country and they need to send it back to me first to resend again. Cant just correct their own mistake. Dont waste your time or effort with them...
05/04/16 by Gary Nimmo
Good service. Would be even better if you received a text informing you of the estimated collection time.
05/04/16 by Figrolls
Parcelforce 48 paid for and it took 6 days!
05/04/16 by Customer
The service was quick,e easy and was delivered in good time. The item being sent was also in good shape given that it was a T.V
05/04/16 by Customer
We sent 6 boxes to Portugal. One made it the rest have been lost in the uk and no one will take responsibility for them or help recover them.
05/04/16 by Customer
I put the order in about 10pm, it was collected about the next day and I was updated daily about the whereabouts of my parcel and it arrived in France 2 days later as promised. I could not have asked for a better service and all for a great price.
05/04/16 by Donna
Reliable, fast.
05/04/16 by WFH
Very happy with the booking process and speed of pickup and trusted delivery.
05/04/16 by Customer
Easy to track, door to door service. Will use again.
05/04/16 by Mother
Use parcel monkey for any items I might need to send to ebayers or returns. A little tricky to use sometimes but the prices are great and the aftercare is good if you need some help.
04/04/16 by Brakkers
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