We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,122 reviews.
Excellent service with much less hassle and cost then going to a Post Office. Have used Parcel Monkey twice now and would not hesitate to recommend them.
11/04/16 by Justine C
Only minor issues to improve are:
1. Forced to print out Delivery label/bar code for DPD collections, not good if you are doing this for someone without a printer etc. Parcelforce colelctions are better as the DONT require this, they bring their own labels.
2. Delivery time was good in practice - BUT the unnecessarily long and overly conservative ETA of delivery by DPD was frankly misleading, and more likely to lead to someone planning not being in when all of a sudden its delivered 2 days earlier.
11/04/16 by AGerundini
Booked a parcel collection by DPD through Parcel Monkey and took the parcel to their collection shop. After 6 days my parcel was still at the shop, uncollected by DPD. Contacted Parcel Monkey several times to report this and eventually, after 8 days, my parcel was collected. I honestly believe that if I hadnt contacted them my parcel would have still been at the collection point. Poor service all round.
11/04/16 by Colin
The courier turned up as arranged but did not appear to have been informed that he had 9 boxes to collect and didnt have room in his van for that many so promised to come back later that day but didnt. This was greatly inconvenient as the sender had other commitments that had to be missed while waiting. Also, the couriers only option for filling in the paperwork about why the pickup didnt happened was apparently to tick a box saying we were not ready for the collection when he arrived. After the boxes were picked up the next day, I tried to track them but the online information was not up to date. On the positive front, the DPD courier in Germany seemed to be on the ball and was prompt and courteous in delivering the our goods after they finally arrived in Munich.
11/04/16 by Helen Gilbert
The delivery was passed to DPD and they sent it to their partner in Spain, Seur who promptly lost the parcel. Then tried to deliver it 600 kms away in Madrid but couldnt find the address! After 2 weeks I managed to get them to deliver it to a drop off point locally as they couldnt locate the post code for my area only to find it was damaged on one corner. I paid for insurance, which turned out to be a waste of money, as they dismissed my claim due as it should have been packed in "large bubble wraps, cushioned with foams, polystyrene and boxed in a strong cardboard box". Amazing as it had been shipped to an address in the UK by the manufacturer, via another courier, damage free already. Parcel Monkey are ok unless you have an issue then forget it. DPD are ok for UK deliveries but when it goes to Spain Seur are complete rubbish in my experience. We are now 3 weeks later and 4 deliveries since and they suppliers all choose to use Seur but they still cannot find our address. Incredible.
11/04/16 by Neil S
Quick, safe and cheap
11/04/16 by Customer
Great service thanks
11/04/16 by N Grace
Time slot for the pick up was very convenient!
11/04/16 by Customer
East to use and great value, cheaper than going direct
11/04/16 by Mr craig staniforth
Will use again-excellent service
10/04/16 by Peter Hall
Excellent Service - Getting a quote was simple, everything was explained very well, website was easy to navigate. Would not hesitate to use this company again and would recommend this site to anyone.
10/04/16 by Customer
Easy to use, parcels picked up from home, great price, arrived at destination the next day, highly recommended
10/04/16 by Gary owen
Picked up 2.30p.m. Monday. Delivered 4 days later in Japan. Very pleased. First time user, really easy to register, easy to book, easy to use website, even easier to track. Both me and my customer Very Very Happy
10/04/16 by Customer First Time User
I have sent several parcels using this service and whenever there was a problem alarm bells started to ring because they just dond do what they say they are going to do. Following a problem in December for an international delivery they have finally informed me that the package has been destroyed by customs, they havent provided any proof of this despite me asking five times, they have told me that they were going to sort it out on many occasions but never did. Finally I contacted the Chief Executive Officer who apologised and assured me he would put his customer service director onto the job the following day and they would "sort it out". What a joke that is his brother who hasnt a clue and doesnt seem to understand the difference between the truth and porky pies. Suffice to say they deny all responsibility have referred me to their "terms and conditions" and have now asked me to stop emailing them. Court case now pending but they cant even tell the truth when completing court papers, fortunately I have all of this documented and I hope that British justice will prevail. This is a warning to everyone, they are not fit to run a business, they make money out of other peoples misery and should be stopped from doing so or improve the way that they deal with their customers - if we dont use them they wont have a business! M
10/04/16 by M Whitehead
I found this company to be easy and great to deal with.
10/04/16 by Pete may
I have used Parcel Monkey quite a few times now. Easy to use website, competitive prices, fast and efficient service.
10/04/16 by Sara --
Parcel from Scotland to France through post office was going to cost £42 !
Parcel monkey was a little over 11 quid, collected from the house and delivered in 3 days BOOM ! thank you 😊
09/04/16 by Steve Brown
Good service
09/04/16 by Customerp marron
Excellent pick up and delivered in 3 days. Slightly confusing for a first time customer on where to stick the stuff on the box.
09/04/16 by Customer
Item arrived safely. Tracking information clear.
09/04/16 by Harry H
Easy to use, good prices, no problems.
09/04/16 by J. Elliston-Gray
Very quick with collection and delivery. Plus you are able to reschedule it very easily if you happen to be out. Only negative was not being given an accurate collection time rather than just a day. But still great service and great value for money.
09/04/16 by Customer
Simple and easy to use, great you can put in measurements too so no surprise extra costs
09/04/16 by Customer
Everything went well and smoothly, thank you for your work.
09/04/16 by Customer Isabela
I had a great customer service experience. the parcel monkey team were always there at the end of the chatline to assist.
In my first order parcel force didnt show up on the day they said they would and parcel monkey staff were really helpful to deal with the situation and reschedule the pick up.
09/04/16 by Gabriella
Website was easy to select the delivery service, very straight forward, gave me clear choices and suffucient information to make an informed decision on which service to select. Once purchased, tracking info was available and clear to monitor until delivery which was confirmed by email as well. Will definitely use again. Was excellent value compared with other sites .
08/04/16 by Nicole Rincón
Perfect service As always. I always use this service and have had any problems
08/04/16 by Lisa Richards
Paid for service quick enough for same day collection, no one came to collect, next day went to post office and paid again for another distribution company, emailed parcel monkey for refund, no reply yet, emailed again hope fully I will get a reply and a refund, every thing seems a bit vague on contact terms, live and learn!
08/04/16 by Customer fred hall
Great service collected on time.
08/04/16 by Pete robertson
Simple website giving you an easy and quick way to choose a post option. Choose a pick up or drop off at local shop print off a label job done.
08/04/16 by Tanveer Ahmed
Very efficient and reliable
08/04/16 by Customer
Used for the first time to send a parcel from England to Ireland - easy to use and very efficient .Will use again!
08/04/16 by GPF
Ordered a pick up at 2am and the next day at 1pm parcel first turned up and got the parcel, next day it was at its destination. This site is everything it should be and very easy to use! I would highly recommend it to anyone.
08/04/16 by Luke Holden
Messed up the delivery address after not recognising Stoke-on-Trent on their system. Had to give delivery address via a live chat. Was entered incorrectly resulting in not being able to find the address, resulting in me having to refund delivery to an eBay customer who was unhappy that DPD wouldnt/couldnt deliver and took it to a pick up point. Will not be using Parcelmonkey again!
08/04/16 by Customer
Everything came on perfect time with no fuss, and it was so cheap I would recommend anyone who need to send or pick up anything use parcel monkey. Boom boom shake the room
08/04/16 by Customer
Great service, really easy to navigate around the dashboard and amend dates/times if needs be. Will definitely use again!
08/04/16 by Customer
This was my first experience of using Parcel Monkey - I just wish I had known about them before. I have sent boxes back to New Zealand over the past months, and practically have to take out a mortage - this service saved me loads of money!! In addition, it was easy to book - I did have an online chat too, with some questions, and Rachelle was so helpful. Once booked, the courier turned up early the next day - also a really nice chap and very friendly. Will definitely use again - thank you
08/04/16 by Trisha P
arrived on time in Spain
08/04/16 by Ian
Fantastic service. Constant contact with updates. Collected and delivered when advised and at a very reasonable price! Will definitely recommend and use again x
08/04/16 by hannah Thistlethwaite
Last experience was not good as it takes 17 days to deliver but this time they did brillient job and delivered parcel in given time. So its a positive trust rebuild
08/04/16 by Customer
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