We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Very fast and reliable for price. Will defo use again
19/07/16 by Customer
Done the job I paid for
19/07/16 by Bhoycey
Reasonable service
19/07/16 by Ian black
excellent, no reservations
19/07/16 by Customer
Good communication. Competitive rates. Prompt collection and delivery
19/07/16 by tomme
Very easy to use and tracking feature worked well to give peace of mind on sending parcel to Australia and great price compared to what I had been quoted at post office!
19/07/16 by Customer
Always use this company as they are always competitive on prices and always good service.
19/07/16 by Martyn c
Easy service to use. Definitely recommend
19/07/16 by Alijuk
Collection and Delivery aspects faultless. Easy tracking information enabled me to know exactly where my parcel was.
19/07/16 by Pauline Stent
Sent a parcel for a very good price to Angola in Africa, and it only took 3 working for delivery. Very fast, efficient and reliable service. Will definitely use it again.
19/07/16 by Luis Costa
Easy to use, parcel delivered on time.
19/07/16 by JIM
Big rubish never will use it again. Im not happy with that company never again.
19/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about this issue with your parcel, please raise a Live Chat or a support ticket with our team so we can investigate the issues you had with your courier
Apologies for the inconvenience
Kind regards
James
Courier never turned up. Parcel Monkey staff only capable of reeling off what the computer tells them to. Absolutely useless
19/07/16 by Customer
Great service, have used twice now and on both occasions very impressed with speed of delivery
19/07/16 by Customer
Excellent service. Speedy and value for money.
19/07/16 by Jaime Collins
I have never experience such an incompetent and uncaring service. I paid nearly £40 for a next day delivery service for a painting to go to a gallery in the South. They failed on that promise. They were unhelpful when I finally got a response to my email. I had to deal directly with their subcontractor myself to get the problem resolved. When I tried to ask Parcelmonkey to resolve the problem and let me know when my parcel would be collected they informed me that I had missed the collection window for that day so it would be another day before collection. This would mean that a 24 hour service would have taken 4 days to complete. I was also informed that any talk of compensation would only take place once the original transaction had taken place. I have many many artist and photographer acquaintances who are always using couriers to carry their work...I will be making sure that none of them ever use Parcelmonkey.
19/07/16 by Ivor Sexton
Our Response: Dear Ivor
I am very sorry to hear of this issue with your parcel, Parcel Monkey do not make the collections the courier you choose when you get a quote on our site does. If the collection is missed by the courier our team are on hand to step in and help via Live Chat to get it collected at the next possible opportunity. Please raise a support ticket and put FAO Manager and this will be looked into in more depth as to what the problem was.
Apologies for the inconvenience caused
Kind regards
James
The parcel was collected from UK Thursday and delivered to Australia on the Monday...AMAZING!
19/07/16 by Customer
the drive is out of order he knew I was in ,he only knocked my letterbox and did not bother to ring my door bell ,I had music on ,but I had my portable door bell ringer with me this was on Friday did not receive until Monday so took nearly a week to deliver NOT GOOD ENOUGH
19/07/16 by mark nichold
Our Response: Dear Mark
Sorry to hear there was an issue with the delivery, we at Parcel Monkey do not pick up the items, we resell the courier services who then do come and collect the goods and deliver them. I can see it was attempted by the driver to be delivered and was as soon as possible put back out for delivery the next working day. If the customer does not come to the door the driver will move on to complete his round, so I am sorry to read you missed him.
Kind regards
James
Quick, easy, cheep
19/07/16 by Joe hawtin
Sent item, and the customer contacted the courier direct and paid extra for expedited service.....5 days later still no item
19/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about the issue with delivery, looking at the tracking they have been trying to get this delivered the last few days, and it now shows as on the road for delivery today. Please contact us on Live Chat and we can look into this issue for you and see what is preventing this arriving with the customer.
Apologies for the issues with the carrier
Kind regards
James
Item was sent from England to Qatar arrived in the condition it left and within good time. Person who purchased it left me feedback reading 100% happy well done. Certainly value for money
19/07/16 by Marcus Jon Goodwin
Thanks Marcus for your feedback
Only used twice. First time I had to speak to an advisor to rearrange a collection which was rearranged for me but parcel force still turned up for original booking. Lucky enough someone was in and all went well.happy with service so far and will continue to use them.
18/07/16 by Michael
This is such an efficient service will use again
18/07/16 by jennifer macleod
Great service. Hassle free and easy to arrange. Would recommend to anyone. Will definitely use again.
18/07/16 by Gemma
Parcels remain undelivered still no response
18/07/16 by Customer
Our Response: Dear Customer
Sorry to hear your parcel is yet to be delivered, please log in to your Parcel Monkey account and open a Live Chat where our team will be happy to help get this chased up with the courier DPD.
Apologies for the inconvenience caused on this occasion
Kind regards
James
Brilliant arrived in Germany within 2 days will definitely use again
18/07/16 by Stu
Easy to use....competitively priced.....punctual service via parcelforce.....
18/07/16 by Gordon W
Very good discounts and choices
18/07/16 by John Schofield
I had not one problem. I will be using Parcel Monkey again very soon!
18/07/16 by Jay Jones
Did what they said and delivered to Australia from the UK, in 7 days no problems. And kept me posted all the way.
18/07/16 by Robert Dillon
It all worked as it should have and for a great price.
18/07/16 by ottsonic
Super fast delivery, parcel arrived exactly as I sent it, undamaged!
I was a little skeptical as the delivery price was so low, but I am very happy with the service and would not hesitate to use Parcel Monkey again.
18/07/16 by Anthony Robinson
A parcel of 7.3 kg to New Zealand around £50 with parcel monkey over £100 with Royal Mail. Parcel picked up from our house Monday afternoon and delivered to a postal service for our son to collect the following Monday. Price included insurance and a tracking service. Absolutely excellent.
18/07/16 by Gill Lloyd. Wallingford
You got the address wrong or put the item on the wrong van, It took twice as long fof it to get to its proper destination
18/07/16 by Iain Mckay
Top quality service like always
18/07/16 by lewis gee
I was asked to use Parcel Monkey by a man who bought an item from me on eBay. I hadnt heard of you before.. I was so impressed at the speed of your service, that I will use this service in future.
18/07/16 by Angela Cable
Parcel picked up when advised and arrived safely :-)
18/07/16 by East Budleigh Garage
Good service, but the driver was very reluctant to print & sign his name. When l said l was going to call in and report this,he changed his mind.
All he wanted to do was sign DPD.
Good service overall,picked up parcel on time,speedy delivery.
The cost was reasonable,l will use this service again.
18/07/16 by Paul Randall
Did the job no issues / hassle of repeat phone calls.
18/07/16 by Jav
AVOID Parcel Monkey at all costs. Spend the money on a better service. I ordered my TV to be delivered from England to Finland. 1. The collection didnt happen on the day they mentioned and no notification of any delay was given. Even when the person at the collection address queried customer service at 5pm on the day after waiting around, they said they couldnt give any details on the collection. A day wasted. At 6pm that day collection had to be rescheduled for the next week. 2. My TV finally arrived today, completely smashed!!! I had the TV packed by a shipping & storage firm so it was well protected for this kind of transport. It appears based on the state of the TV that absolutely no care whatsoever had been taken with the package in transit. It looks like it had been repeatedly thrown from a height onto its edge. Do not use Parcel Monkey, the customer service is awful and based on many reviews (which I really wish I paid more attention to in the first place), there is a high probability that your goods will arrive damaged!
18/07/16 by Ben Davies
Our Response: Dear Customer
I am sorry to hear you have had an issue with the courier booked on our site we resell courier rates so the service is the same should you go directly, just cheaper on our site as we have better rates due to the volume of items we ship.
The collection is made by this courier so they come to pick this up so apologies for the delay and for how this item was handled by the courier you chose- however we do advise at the time of booking this item is prohibited as it is fragile to be transported via a courier network and that is something outside of Parcel Monkeys control.
Please do open a support ticket and we will be happy to investigate this with the courier and see if we can assist further.
Apologies for the inconvenience caused
Kind regards
James
