We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Very smooth and easy to use and deal with, would highly recommend
15/03/16 by Jamie Mackay
Brilliant service would definitely use again!!
15/03/16 by pat
simple and quick to organise. arrived as predicted and in good order
15/03/16 by Customer 1
Items picked up on monday then delivered next day tuesday still trying to work out how parcelforce charges more when i enquired & yet they actually did the job for parcel monkey as i paid via the site!!
What a bargain this monkey will be getting a few more percy daltons for the future .
15/03/16 by flabbergasted!!.
We have in the past used Royal Mail to deiiver parcels to The Gambia. They either have taken a a very long time to get there or invariably do not arrive at all. Since using Parcel Monkey all parcels have reached their destination and always within a week. Obviously it costs slightly more but in our opinion it is worth it as we know they will get there.
15/03/16 by Mr. john horne
Excellent service. Would happily use again. Fully informed throughout the whole process.
15/03/16 by Elspeth Palmer
Easy booking on line, excellent communication, quick delivery and good price for the good service provided.
15/03/16 by MAGDALENA HOPKINS
Parcel was never collected on three different occasions despite several text messages informing me about the pick up. I know it was probably the fault of DPD, because they were the carrier. But I lost my money and will never use Parcelforce again.
15/03/16 by Customer
Amazing quick service
15/03/16 by Customer
I didnt like the fact that I waited all day at home for a currier hoping that I will hear him knock, not knowing if he will call me if I dont hear hom knock or not. But apart from that the service is fast and reliable and I am sure I will use it again next time!
15/03/16 by Ana
The courier company failed to arrive to another courier.
15/03/16 by Miss Hannah Gibson
Our Response: Dear Hannah
Sorry to hear the parcel has not been collected, we do not employ the drivers who collect, we resell courier services via our account so you can enjoy a discount. If they fail to collect, please contact our Live Chat support team and we will be more than happy to step in and assist in getting this collected.
Kind regards
James
Avoid at all costs.. they have lost a parcel. 48 hour delivery service and 14 days later still nothing. They dont know where it is, Parcel Force dont know where it is, no geographic phone numbers to call, tracking system simply says en route. No one is taking ownership, they dont communicate and we are missing one VERY important Jig... Pathetic
15/03/16 by yogi sean
Our Response: Dear Customer,
I am sorry to hear the parcel has been lost, we do not ever handle them a collection and delivery is handled by a courier company chosen on our website. If you log into your Parcel Monkey account we can chase Parcelforce up and get this located ASAP. We do not offer phone support as we liaise with the carrier and it can take time to get a response from them as they conduct searches.
Apologies for the inconvenience caused
Kind regards
Jason
Parcel Monkey compare different companies rates and you can find the service you need. I definitely recommend them.
15/03/16 by Customer
Easy to use, cheaper delivery options to EU and arrived very quickly.
15/03/16 by Customer
This item arrived in the worst condition of anything I have ever sent. It is damaged beyond repair and has obviously suffered a major trauma. I did not pay extra insurance so Parcel Monkey has no interest in pursuing this matter
15/03/16 by Customer
Our Response: Dear Customer
I am truly sorry to read that your goods have been damaged by the courier chosen from our website, sadly we do not handle the goods as we act as a reseller and let the courier networks handle your parcels. If goods are sent with no protection cover, it does mean we are not in a position to raise a claim with the courier company.
Apologies for the inconvenience caused
Kind regards
James
Easy to work with, good updates, arrived safely.
15/03/16 by Customer
The web site is easy to use and provides an option of suppliers. The problem that we had was that we wanted to ship a battery (sealed lead acid) as part of a childs scooter, we therefore had to contact each individual supplier to establish who would transport the parcel. Once we had selected the company and placed the order we were expecting an email from them with a label and an approximate collection time. A further read of the small print and we established that we may not receive an email. We had to wait in all day from 11:00 and the parcel was eventually collected about 17:00.
15/03/16 by Keith
excellent, would use again
15/03/16 by Customer
It was fast and direct
15/03/16 by Customer
perfect service
15/03/16 by Customer
Great service, website is very user friendly and easy to use
15/03/16 by Daniel Sage
Great service, arrived on time and not damaged
15/03/16 by Customer GHP UK
Cant fault the service. Collected from my place of work and delivered to relative in Switzerland within 3 days!! Royal Mail takes far longer. My only warning to anyone - relative had to pay to take receipt of parcel spoiling the birthday surprise!! Only Swiss customs to blame for this. Not Parcel Monkey, however, it would be nice to have been warned. You could add to your website.
15/03/16 by dawn
Does as it says on the tin. Excellent pricing and easy to use.
15/03/16 by Customer
Delivered on time
15/03/16 by Customer
Great price. Pick up and delivery was on the dot. The shippment was handled with care. Great service overall.
15/03/16 by Sadiq Abdul
Thanks for the review Sadiq!
Easy to arrange DPD for collection of parcel and delivery to France, parcel arrived within 2 days of collection.
The only downside, was the tracking information of the parcel did not update.
15/03/16 by Trevor Perks
Easy and fast. Very good service.
15/03/16 by Customer
Excellent service makes delivery so easy !
15/03/16 by Customer
I am very happy using Parcel Monkey. Reliable. Great service and low prices.
15/03/16 by Monika
My first time useing Parcel Monkey, all went well a smooth experience
15/03/16 by Mike
No problem. Used by about 6 times now. Good customer service and quick reply to queries
15/03/16 by Customer
amazing electric prove of parcel deliverd
15/03/16 by Customer
Great when everything goes smoothly and usually cheaper than RM. However, parcels fairly regularly not collected with no apology. Service is very dependent on the local courier. Parcels I have sent have been left in odd places with no note left to explain.
14/03/16 by Kate T
They collected from me (in the UK) exactly when they said. Parcel arrived (in France) without any damage. Much cheaper than Parcelforce. My only quibble and hence not the 5 stars was the delivery date was stated to be the Monday, so I informed the recipient, and they made arrangements to be in then. It was actually delivered on the Saturday (2 days earlier than they said). Luckily they were in.
14/03/16 by Customer
I would recommend that you use a company that actually has a customer service department...
14/03/16 by Customer
Our Response: Dear Customer
All of our support tickets are responded to by our team around the clock. Should you wish to have an instant response please log in and use Live Chat and you can speak one to one with our team. There can be a delay on responses sometimes if we are chasing the courier up on your goods and have to wait for their reply before we can alert you.
Apologies for the inconvenience caused
Kind regards
James
Allow passport reset
14/03/16 by natalie lynch
Our Response: Dear Natalie
Sorry to see you had an issue with your password, to reset it simply use the forgot my password link. Failing this just drop us an email via the contact us page and we can get a new one sent to you to allow you to log in. We have not come across customers having an issue with this before so potentially there was a typo on your email address?
Kind regards
Jason
Took a day off work for a parcel to be collected, only it wasnt. Theres no contact number so had to have a Web chat with someone who basically said you either cancel the collection or re-book it. After paying for a service which I didnt receive, and taking time off work, a full or part refund should have been standard practice. I just about received an apology, let alone anything else. Parcel was then collected 2 days later for which the courier had 2 collections booked for 2 parcels! Love the way they treat new customers, certainly wont be using them again.
14/03/16 by Brian Geeves
I recently bought a broadcast camera and needed to get it shipped to ireland. I looked at a number of different courier companies and decided Parcel Monkey offered the best service, and good value too when i had to buy additional insurance for my high value package. Was able to track it and it arrived on time.
14/03/16 by Al m
Excellent service. Speedy collection and delivery. Definitely use again
14/03/16 by Denise
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