We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
good service when you use RM via parcel monkey
17/03/16 by Joe Bristow
No complaints, saved lots of money!
17/03/16 by Edward Nauen
This company was only a matter of pence cheaper but my GOD do I regret trying a change ! Didnt think it was possible to damage a well packaged radiator but these Monkeys managed it and now refuse to refund. I notified them immediately and sent evidence the second my customer did. They stated that the parcel was still delivered so refused to refund and would NOT accept a claim. If I could give less than 1 star I would. Now extremely out of pocket so please, please, please use any other company
17/03/16 by Keith Price
Pick up and delivery as they said they would at an excellent price
17/03/16 by Mr Duncan Grant
highly recommend parcel monkey, we use this service all the time.
17/03/16 by Customer creatiques bridal boutique
Best rate insured I found on net!
17/03/16 by Paul Rowan off of Belfast
Parcel arrived a day earlier than estimated delivery date, very happy. Also very helpful when queried tracking.
17/03/16 by Caroline
They didnt even turn up the day i booked the pick up.
17/03/16 by Customer
Our Response: Dear Customer
Parcel Monkey do not make the collections, we resell courier services so the courier due to turn up will be the one you choose on our website. Please let us know via Live Chat on your account should they not arrive so we can chase this up and get it rebooked for you.
Apologies for the inconvenience caused
Kind regards
James
I was a little apprehensive about using another parcel company other than the Royal Mail. From the very beginning to the very end was excellent, the communication is amazing. I knew where my parcels were at ever given time. They arrived in excellent condition. My grandchildren loved receiving their gifts. I would not hesitate to use the same company again and recommend it to all my family and friends.
17/03/16 by MRS ANNE READ
Thank you for the great review, glad you found the communication in place to assist you.
Easy to use and parcel was collected and delivered as requested, couldnt ask for more!
17/03/16 by Anne
Great service, nice competitive price. Seamless process, delivered as stated. More than happy, will use again.
16/03/16 by Tim W.
expect emails very often even though ive asked them to stop. very annoying company
16/03/16 by Customer
Our Response: Dear Customer
I am sorry to hear about this email issue, please email us at contact@parcelmonkey,com so we can take you off the mailing list. It is rare we send an email out unless it is to do with your order.
Kind regards
James
Excellent - hard to know how to improve
16/03/16 by Robert Vass
Hassle free, reliable service.Very good value for money compare to official parcelforce service.Collected parcel the next day morning.
16/03/16 by Customer Sudheer Jacob
I used Parcel Monkey to find a cost effective way of posting an expensive gas fire I had sold on eBay It was dismantled and each part was extremely well packed and padded and whole thing double boxed but it was very heavy weighing 22 Kg so could possibly have been damaged if it had been badly treated
I found that Parcelforce had a 24 hour delivery for a good price even after increasing insurance cover up to £200
Buyer and myself were both able to track parcel and delivery was within 24 hours and I could even view the delivery signature online to prove it had been received
I have not got any feedback on item from buyer after a week so I am very happy it arrived safely and promptly thanks to Parcel Monkey and Parcel Force
16/03/16 by M J Mitchell
From beginning to end this service was easy to use and I was informed along the way all the time in connection with the collection & delivery.
I highly recommend Parcel Monkey.
Thank you
16/03/16 by TT
I needed to send a parcel from Pembrokeshire to Australia and was quoted £64 by Royal Mail Parcel Force, plus up to 40 days delivery time.
Parcel Monkey got me a quote for £26.50 and a 7 day delivery. The package was actually delivered WITHIN that time.
No contest!
16/03/16 by KENNETH NORMAN
Thanks Kenneth, as we send so many parcels we can really help you save a fair bit of cash, I hope we can see you again in the future!
good value next day service
16/03/16 by LESLEY
parcel monkey is very easy to use and 8/10 comes up with the best quotes too. have used them a few times with no problems.
16/03/16 by Eats everthing FI
I would not use Parcel Monkey again as it is impossible to print the labels no matter how I use different paper sizes etc. On asking for help I get the same answer every time and the problem is never resolved. When I complained I dont get an answer and in the end my last consignment as I couldnt print the label to a usual size (it cut off the barcode etc each time) I had to abandon the shipment and asked for my money back as it was too late. Funnily enough Parcel Monkey never replied so I wasted my money. I have had problem after problem sending parcels with Parcel Monkey and will never use them again or recommend them
16/03/16 by Xandra Barry
Our Response: Dear Xandra
I am sorry to hear of this problem, labels are emailed direct to you and also can be printed from your account homepage. The settings of your printer or computer may cause this issue as this is not one we normally have. If you did not use the service please log in to your account and let us know the order number on Live Chat and we can refund this for you.
Apologies for the inconvenience caused
Kind regards
James
Couldnt be easier. Cheaper than going direct to Parcelforce to.
16/03/16 by Peter
Quick , easy , reasonably priced , on time every time
16/03/16 by Alan Whittaker
when the driver collected my 2 parcels at my door he managed to put the wrong bar codes on them which resulted in 2 big problems which we had to sort out and the consignees were angry and the parcels were late.
16/03/16 by Sally
Our Response: Dear Sally
Sorry to hear of this mix up with the driver from the courier company you booked with us. Sadly we do not employ those who collect the goods so rely on the couriers to handle this, however if there is an issue let our Live Chat team know and we will be happy to step in and assist.
Kind regards
James
Excellent service and kept me informed of progress of delivery. Will use again
16/03/16 by John
Always good value
16/03/16 by Mr John Turner
Not much to say, which is exactly what Id like from a service like this.
16/03/16 by Customer
The DHL form wouldnt accept addresses. Web chat did resolve but it took over an hour to achieve completion of the form. The whole thing was very painful. Delivery and collection were as expected.
16/03/16 by Juliette
Damaged box and I thought I paid for 24 hr and took 3 days
16/03/16 by Customer
I use Parcel Monkey when I dont use Parcel Force. They often get the same service from PF at a better rate than I can going direct.
16/03/16 by True Wheels UK
My parcel hasnt been collected yet - I have been waiting a more than a week. I have chased and chased but to no avail I have paid for a service but got no service as yet I want to give it a negative star rating
16/03/16 by parcel monkey are thieves
Our Response: Dear Customer
I am sorry to hear that your parcel has not been collected, we do not make the collections, we book them in with the courier you choose from our website. Please log in to your account and use Live Chat so we can get your order number and chase the courier to get this collected and see why they have not picked it up yet Or if you prefer we can cancel this and offer you a refund.
Kind regards
James
Great service, exactly what they advertised. All on time, kept up to date.
16/03/16 by Pam Shaw
Ive started using parcel monkey instead of my regular agent and am very happy indeedy!
16/03/16 by Julia Horberry
Super quick, cant say any better prices very reasonable!
16/03/16 by Karen
Very Quick delivery, will use it again when needed for sure
15/03/16 by Customer
I sent two parcels using the DPD drop off service, and everything went smoothly with collection and delivery. However, when trying to track their progress through Parcel Monkey you dont get any useful information. The trick is to use the consignment number as the tracking number on the DPD website which will then show where the parcel is and expected delivery date etc. The is not at all obvious and really Parcel Monkey should either pull the correct data from DPD or link to their website to allow simple tracking.
I have also sent other parcels using Parcel Force and these could be tracked properly from Parcel Monkey. I think the main problem is that its not even clear what the DPD tracking number is because you are only given a PM tacking number when will then lead to a "consignment number" which is actually the true tracking number!
15/03/16 by Robin
Brilliant, the website is easy to use and very reasonably priced
15/03/16 by Ronnie
I left my laptop in a hotel in St Annes 😠I arranged collection on the Parcel Monkey app quickly and easily. Reasonably priced and so simple to use and the best bit was tracking the item from start to finish. Definitely use it again 😊
15/03/16 by Sandra Geddes
I was very impressed with parcel monkey at every stage of the process.
15/03/16 by Customer
Excellent service, very low price, and transfer from UK to Greece in 6 days, with a public holiday in Greece included.
15/03/16 by Alexander
My parcel was delivered to our local post office and not to my house address as state on the parcel. I got a text to say no one was home but when I checked cctv recording no dpd van pull up out side my premises. And no phone call to let me know it was in post office. I had to contact dpd to find my own parcel as when I contact parcel monkey twice I got no reply. I think I should get a refund as I paid for a 2 day service and did not recieve it.
15/03/16 by Derek Duignan
Our Response: Dear Derek,
I am sorry to hear of this issue with the courier handling the parcel. Please log in to your account and contact us via Live Chat and we will look into this problem and see what we can do to fix it for you.
Apologies for the inconvenience caused
Kind regards
James
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