We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
Delivery was prompt to an international destination and for a very good price!
The only gripe I have was when I dropped off my parcel to the collect location I had no confirmation that it was officially recieved by the courier company on that day and I was worried as the reciept given by the shop didnt have any Identification numbers. I phoned Parcel Monkey next day and was promised an update that I never recieved by phone or e-mail but anyway on the second business day the parcel was delivered and I was sent confirmation of that.
24/07/16 by Ali
punctual, convenient, reliable price
Great experience over all.
Self-print out invoice and label is still a bit annoying though..
because I didnt have a printer
24/07/16 by Customer
fantastic service
23/07/16 by Customer
Great price, great service
23/07/16 by Mr Smith
My 10 year old son was waiting for a very important parcel, it was collected from Liverpool on the Monday and was with my son in rural SW France by 10am on the Thursday. He was chuffed to pieces, thanks.
23/07/16 by Customer
I recommend without reservations.
23/07/16 by Olivia Ungurianu
Will definitely use again and recommend to my friends
23/07/16 by Customers all family
Everything is arrived ok
23/07/16 by Giacomo
Had a quote for 12 quid, for parcel force 48 (17kg) which compares to a PO counter price of 28 quid for the same service. They even picked it up! :-)
23/07/16 by Tony Ives
I cannot speak more highly of the superb service. It was so easy to book online. Excellent price, unbeatable with any other online carrier. Door to Door from East Sussex to the South of France in 2 days, absolutely amazing, superb, second to none, outstanding value and for those reasons, I would highly recommend Parcel Monkey.
23/07/16 by Denise Fidler
Very efficient, rapid.
23/07/16 by E. Rossi
Was a little nervous about sending my parcel to Rawalpindi (Pakistan), but I neednt have been once Id decided to use parcelmonkey.
Was all so easy. Picked the cheapest of the couriers offered (DPD). Filled in a form on line which automatically generated all documents required for customs purposes.
Arranged for courier to collect the next day, & unbelievable, the parcel which was picked up from my Home in Leicester had been delivered in to a home address in Rawalpindi 66 hours!
Will not hesitate to use ParcelMonkey again
23/07/16 by Ahmed
Good service and very good tracking service
23/07/16 by Lorraine
Easy to use & reliable too. I always use parcel monkey & have recommended to family & friends
23/07/16 by Customer
parcel returned by customs, courier informed parcel monkey and were still waiting fir them to collect and return it 10 days later, I contacted the courier company, as all parcel monkey kept saying was sorry fir delay and theyre investigating, courier company said they had it and parcel monkey were informed the day ut was returned to them, managed to go and collect ut from them same day. Letter if complaint uoloaded on their online chat/support plus hard copy posted - still waiting for reply!!
23/07/16 by Jon Bevan
Our Response: Dear Jon
Sorry to hear about this issue with customs, which is something we cannot control. If you have written to us this will be answered by our team in due course. If not please open a Live Chat and put FAO Manager and we will be happy to look into this for you. Apologies for the delay in this being responded to.
Kind regards
James
Easy website, good prices, never had a problem, items collected on time and delivered quickly. I would recommend using this company.
23/07/16 by Julie Gerrard
Another parcel delivered on time...Thank you.
23/07/16 by KJ
Unable to contact parcel monkey to change my order - no phone number & no email address. Couldnt log in so asked for password to be sent to me but this did not receive the password via email.
23/07/16 by Suds
Our Response: Dear Suds
Sorry to hear you are having an issue, please email us at [email protected] and we will assist in getting you logged into your Parcel Monkey account.
Thanks for your co-operation
Kind regards
James
The service was excellent. The parcel has delivered from the UK to Sri Lanka. Parcel has collected on time and it has delivered before 7 days. Tracking service also really good.
23/07/16 by Mr Mahesh Dissanayake
The delivery itself went very smoothly and arrived as promised. I found the online tracker great to use once the parcel had been collected. However, when I first booked, the email I received assured me I would have an email within 30mins with instructions - this never arrived.
23/07/16 by Customer
My first time of using this service, but it wont be the last.
I saved money & enjoyed a fantastic service from booking the pick up on the website to collecting the parcels from the delivery guy.
I cant recommend the team enough.
Keep up the good work ????????
Happy costomer
22/07/16 by Mark Boyce
Paid £25less for the same service that the post office was offering for £41. Steal. Printed off documents and was sent within 2 days. Arrived at its international destination within 2 days, door to door. Easily tracked the whole way. Top service and value for money.
22/07/16 by Chaddas
delivered to philippines in 4 days, tracked all the way and for a great price. will be using again
22/07/16 by graham targett
Collected from Essex Monday evening. Delivered to New Zealand Thursday uk time. Very happy
22/07/16 by Gillian Smith
I will use them again because they are so organised, and their charges are so reasonable
22/07/16 by Jack Cox
As expected, an excellent service. Very easy and convenient to use.
22/07/16 by Customer
collection on time, quick delivery and excellent customer service. I will always use this company.
22/07/16 by Fede
Easy to get a price on the Website, easy to set up an Account, easy to issue the instruction and place the Order which ultimately went through Parcelforce. Painless all the way, everything happened as it should and good update communications from Parcel Monkey throughout. I will have no hesitation in using them again.
22/07/16 by Peter Dove
good and timely
22/07/16 by Customer
No problems, will use again if needed.
22/07/16 by CustomerJ. Greaves
Once i booked it, i just had to print the label of the parcel. They came the day that i booked providing tracking number of the parcel. The parcel took just 3 days to arrive in South EU. I will definitely use it again.
22/07/16 by Nikos T.
The site is a pain to use but the service is very Good
22/07/16 by Customer
First time using Parcel Monkey, very happy sent a parcel internationally, it was picked up the next day by DPD and delivered within 3 working days for a quarter of the price Parcelforce was charging.
Will be using from now on.
22/07/16 by Martin Small
First time we have used Parcel Monkey, It wont be the last
22/07/16 by Ardrossan Printing Company Ltd
It was much cheaper than booking through the courier (Parcel Force) directly and the item was picked up same day. Went from UK-USA, Friday-Monday. Any customer service queries have to go through Parcel Monkey. You get the couriers tracking details to track directly through couriers website.
Excellent, would recommend!
22/07/16 by Customer
Goods arrived on time, but were damaged in transit
22/07/16 by Customer
Our Response: Dear Customer
I am sorry to hear of this issue with the goods and the courier company, please raise a support ticket and we will be happy to review this. Sadly we do not handle the goods ourselves, we simply resell the services on our platform and offer the chance to add protection cover for your item as part of the quote engine to protect you against damage.
Apologies for the inconvenience
Kind regards
James
i hate companies that send spam asking for a review, They should just put a link on their own website to give people the option, all i want by email is the conformation and money off codes.
22/07/16 by dave
Our Response: Hi Dave
Thanks for your comment, we will review this and tweak who receives our emails asking for their valued feedback. Sorry if this has been of inconvenience.
Kind regards
James
My first experience with Parcel Monkey and theyve just pulled a fast one on me. I had a package weighed at 3kg and paid accordingly. During the delivery I received an email from Parcel Monkey stating that the package was actually 7.5kg and that an additional fee of £28.95 had been deducted from my card. I have just received the package. It weighs 3kg. In fact the courier company even stuck a label on the package confirming the weight of the consignment, so the response below from Parcel Monkey is simply untrue. I was effectively charged over £60 for a delivery I was originally quoted as costing £32.76. Not only did Parcel Monkey make up an additional fee, they then deducted the additional amount from my card without permission. This is completely unacceptable and very disappointing. As a savvy internet user I feel foolish for falling for such a simple scam like this.
22/07/16 by Jamie Furlong
Our Response: Hello Jamie
As you can see from our overall rating of 8/10 made up from the opinions of thousands of customers we are a legitimate company and have been trading for some time.
Additional charges are made by the carrier when goods are sent and not correctly weighed and measured by the sender, and thus they charge us and we pass that on to you. It is based on volumetric weight which is calculated not just on the weight, but all dimensions. If you are unhappy with this charge and want the proof of the actual measurements collected by the courier using laser scanning technology at their depot, please open a ticket and raise this with our support team. Likewise if the courier is incorrect we will be happy to pursue this with them on your behalf.
We look forward to hearing from you,
Kind regards
James
Sent 5kg.box to New Zealand. It arrived intact and well within the timescale advertised. Will use again.
22/07/16 by mummy
Delivered on time. Very good price and tracking service.
21/07/16 by Graham Hughes
