We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Quick & efficient; minimum of fuss. Parcel Monkey sends 20kg of luggage around Europe for 1/2 the price of Ryanair.
22/03/16 by Davo
3 missed collections. So after a lot of wasted time decided to take the parcels down to the local parcelforce myself. Cost three days waiting in and a refund to a angry customer waiting a long time for a parcel never collected. Will be using elsewhere from now on!
22/03/16 by James
Our Response: Dear James
I am very sorry to hear the courier failed to collect the goods, we do offer drop off services should they be more convenient. If the courier does not collect, please log in to your account and we can contact them to rebook the collection in.
Apologies for the inconvenience caused
Kind regards
James
first time i have used your service, and it was flawless from start to finish. i will definitely use again
22/03/16 by Rachel
excellent service very good
22/03/16 by Saima Riaz
Booked the parcel via parcel monkey for parcel force to the USA Booked on the Monday for collection on the Wednesday Waited all day no collection Couldnt find how to get help from parcel monkey, so phoned parcel force to be told it was missed off the drivers list! They collected next day, but it missed the deadline of where it had to go, no apologies, no refunds. I paid for a 2 day delivery but didnt get it because nobody bothered to collect the package. No check off parcel monkey to see if the parcel had been collected or to inform me what was happening.
22/03/16 by Kirsty Thomason
Our Response: Dear Kirsty
Sorry to hear that the courier failed to collect, the courier will of accepted the order or it would of shown as an error on your account. The delivery time frames are advised by the courier and listed next to the service but not guaranteed. Please do let us know if you have any further questions via Live Chat and we will be happy to look into this further.
Kind regards
James
Excellent! ! !
22/03/16 by ADINA
Picked parcel up promptly and delivered to USA without a hitch!
22/03/16 by Customer
Very good simply because they beat others on price.
One criticism - they try to sell insurance on top of the original quoted price. Unnecessary as the product (such as DPD classic) already comes with liability insurance. Quite misleading.
21/03/16 by William Johnson
Easy to book. Effortless collection (driver brought his own label) and it was delivered undamaged! However, when I booked, it was for "collection on 14th and delivery on 15th". It was collected between 9 - 10 on 14th then seemed to sit in "collection" for ages then was delivered on 16th at around 2pm. If theyd advertised "collection 14th and delivery on 16th", theyd have received a 5-star rating.
21/03/16 by C Lees
Easy to book. Effortless collection (driver brought his own label) and it was delivered undamaged! However, when I booked, it was for "collection on 14th and delivery on 15th". It was collected between 9 - 10 on 14th then seemed to sit in "collection" for ages then was delivered on 16th at around 2pm. If theyd advertised "collection 14th and delivery on 16th", theyd have received a 5-star rating.
21/03/16 by C Lees
Overall im very happy with parcel monkey. They collect on time and shipped within the time frame specified. I liked how I could track and know where the parcel was. Unfortunately in this particular shipment there was a framed photo picture frame which was very well wrapped and boxed, it was delivered broken. I understand that this cant always be the fault of the courier, with fragile written all over it I believed it could have been better handled by all that held it but putting that aside I would defiantly use parcel monkey again. Cost wise - on point!!
21/03/16 by Mrs. Gabriella Twine
Absolutely horrendous customer service. I having been using Parcel Monkey for business purposes, but am forced to change. Their customer service is shocking. Just one of the issues that occurred recently is that ParcelForce lost a parcel. It should have been delivered on the 26th of Feb, but didnt turn up. From my perspective, these things happen. That is what insurance is for and why I pay extra for insurance on Parcel Monkey. As Parcel Monkey require any communication to occur through them surrounding a claim/lost item, I started the process of trying to claim through them the week after. After over 20 emails, I have got no where. In desperation, I tried to submit a claim through Parcel Force, but it was rejected as Parcel Monkey had to submit the claim rather than me. Parcel Force admitted that the parcel had been lost and are waiting on Parcel Monkey to claim. It seems simple: Parcel Force acknowledge that the item has been lost, so there is no dispute over this and I should, therefore, receive a reimbursement. I have been in correspondence with Chelsie from Parcel Monkey who has been taking tips on customer service by watching Basil Fawlty from Fawlty Towers. As at 21st of March, Parcel Monkey have done absolutely nothing. No refund, no progress. I would not recommend Parcel Monkey to anyone because when an issue arises, then that insurance that you paid for on Parcel Monkey is completely wasted.
21/03/16 by Kevin
Our Response: Dear Kevin
I am sorry to read this negative review of the service with the courier, please contact our Live Chat team and we can look into this further, or raise a support ticket on your account and put FAO Management and your case can be reviewed. Apologies for the inconvenience caused
Kind regards
James
Good fast service!
21/03/16 by Customer
very good service i would use again
21/03/16 by Michael
I used your service and nobody turned up to another courier and drop it off. Not only that, knowone has even been in touch with me either! Id like a refund of £12.18 back in my account... This in return made me loose out on a very special and good win on eBay. So cheers for that!
21/03/16 by Luke
Our Response: Dear Luke,
I am sorry to hear of this issue with the collection, if a courier fails to collect, please contact us via Live Chat and we can chase the courier you booked with and get the collection booked back in. Likewise please let us know if you need a refund and we can get this issued for you. Apologies for the inconvenience caused.
Kind regards
James
No hasel, picked up on time and delivered on time. Will most certainly use again.
21/03/16 by Andy
Greatly appreciated service which is there when the need for it is
21/03/16 by Customers use Brownridge
A good site where prices and delivery agents are easy to access. Everything was fine on more than one occasion.
21/03/16 by Customer
parcelforce said they didnt have enough time to deliver on the day it was ment to. then this happend 3 days in a row. my guess is the parcel was too heavy and they couldnt be botherd. when i contacted parcel monkey they said they would contact parcelforce and get back to me. which they never did.
21/03/16 by iain howie
Our Response: Dear Iain
I am sorry to hear the courier failed to make a collection, please let us know the PM number via Live Chat so we can investigate this further and see why they failed to collect. Apologies for the inconvenience caused by the courier on this occasion.
Kind regards
James
What a great and easy service. Would use again no problem
21/03/16 by Graham Burgess
I was happy with my experience until they took more money out of my account i paid on without a reason, no email or receipt nothing and i cant even call to ask why. i will send a email and wait for a reply but surely this is braking the law.
21/03/16 by Ste Cassidy
Our Response: Dear Ste
Thank you for taking the time to leave a review, if items are sent that have not been declared at the correct weight or dimensions, the courier can charge for this excess, which is passed on to the sender, hence why money may have been taken to cover the cost. This is advised at the time of booking and why we emphasise to declare the measurements correctly. Please feel free to contact our team if you wish to challenge the excess charge and we will raise this with the courier you sent the goods with.
Kind regards
James
Very happy with their service
21/03/16 by A. Content
THE PROCESS REQUIRED TO ORGANISE A DELIVERY IS TIME CONSUMING AND NOT STRAIGHTFORWARD.I PAID FOR THE DELIVERY BUT DID NOT TAKE THE PARCEL TO THE COLLECTION POINT.THE DELIVERY DID NOT TAKE PLACE SO PLEASE SEND A REFUND.
21/03/16 by Gregory phelan
Our Response: Dear Gregory
Our simple quote engine is very easy to book and you can have the goods either collected from your home or work address or book a drop off to Post Offices of DPD Pick Up shops. If you have not used the service, please log into your account and we can cancel and refund the service for you on Live Chat.
Kind regards
James
Parcel was delivered on time to a not so easy destination and quicker than I thought. The only negative was not being able to easily track where it was and that the collection of the parcel had to be re-scheduled (but this was probably the courier company not parcel monkey)
21/03/16 by Customer
Parcel was not collected on the day.On contacting PM as was informed it would be collected on Monday after the weekend. Not even scheduled so I have wasted 2days for nothing. It would have been better if I could have spoken to someone rather than distant chat
21/03/16 by Ishbel
Our Response: Dear Ishbel
I am very sorry to see the courier you chose on our site failed to make the collection. The couriers we operate with do not make collections over the weekend so a rebook for Monday would be the quickest solution other than cancelling and getting a refund to book one of our drop off services such as DPD Pick Up, where you can drop the goods into a store to be processed. Our Live Chat team can help on a one to one basis and we also offer email support as we have to reach out to the courier direct to rebook the service back in, which would mean having you on hold for long periods of time.
Apologies for the inconvenience caused
Kind regards
James
I missed the first collection by Parcel Force because I was at the back of the house when they called. I rang to tell them and was told it might still be collected that day; it wasnt. I assumed it was now back-on for collection, but after a few more phone calls it was clear that it had been overlooked. They sent a van out at 7pm to collect, which was fine, and I was told that the service had been upgraded to first class because of the issues. The guy said it would be delivered the next day. I told my customer this, but the parcel didnt arrive until the day after. Have I been had?? Probably..
21/03/16 by MR Colin House
I used P Monkey to get a quote before putting an item on eBay .I used this to set the postage charge on my listing. The item sold and when I filed in the form (still offering the same deal and price) at the last minute was told there was a problem with one of the addresses and they could not deliver. I had to use a more expensive carrier and lost money
21/03/16 by Geofff
such excellent service the driver in south africa drove to the mall to deliver my mommy parcel. just the best service!!!
21/03/16 by Customer
I knew that the parcel would be expensive to send due to the size so the service by Parcel Monkey made it easy, given that I had stood in line at our local post office only to be sent away as the parcel was too big for Parcelforce at the post office. Rather humiliating that was. Parcel Monkey sorted that out with a home collection, ironically via Parcelforce!
So its Goodbye post office, hello Parcel Monkey.
20/03/16 by James Bambridge
Booked, collected and delivered without any issues. Fast and efficient.
20/03/16 by Craig
Efficient to book, collect and deliver at a good price.
20/03/16 by J E Hunt
fast and on time, good price. excellent .
20/03/16 by Customer chin yu
Should be delivered within 2 days. After 3 days parcel not received, but received the link to comment the service. Not happy at all. Hope parcel will still arrive.
20/03/16 by Magda
Our Response: Dear Magda,
I am sorry for the delays with the service, please let us know the order number and we can look into this further for you. Parcel Monkey do not carry the goods as a reseller, so we will investigate this with the courier.
Apologies for the inconvenience caused
Kind regards
James
Needed to send parcel abroad, search provided a complete list of carriers and information was concise. Helped locate the nearest carrier and provided their opening times. Overall save quite a bit compared with Royal Mail.
Carrier collection opening times could be more up-to-date and one store was closed. Issues need to be taken up with Parcel Monkey and not the carrier (although have had no issues).
20/03/16 by Wai-Wah
I sell frequently on ebay and dont have time to go to the postoffice and ship things, parcel monkey makes things easy, ive never had any issues with the service.
20/03/16 by Habib
Cheap enough although lots of phone calls to destination !after tracking it to Germany when they couldnt find address and unable to pick up from local depot meant a rescheduled attempt after promising to deliver next day they didnt and on the following Monday they miraculously found said address ! Resulting in late birthday present .
20/03/16 by Jilly M
Good value & arrived intact unlike Yodel & Hermes who broke items.
20/03/16 by MR R SHURLEY
Pickup when specified, fast and accurate delivery to destination. Accurate paperwork. Simple and easy to use website. I have used Parcel Monkey for several years to deliver personal packages and have never been let down.
20/03/16 by Grant Paton
Totally brilliant
20/03/16 by Mike Dynamo
Didnt know these guys but needed an urgent delivery.
Clear website, good price,
GREAT following communication.
(Whole process only let down by Parcelforce themselves)
I WILL use these guys again.
20/03/16 by Customer
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