We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
I booked a parcel to be delivered with a 24h service - somewhere along the line, the parcel got lost in the depot. Parcel Monkey did said they had enquired, and just kept giving me the status from the parcel tracking, which I had already checked. Every time I asked what the status was, they just said they were waiting a response from the delivery company, there was nothing they could do. I had to call the delivery company myself to resolve the issue, which begs the question why I even bothered to use Parcel Monkey and give them my money, if they are not going to do their job as a liaison. They proceeded to refuse to give me a full refund that took over 2 weeks to be delivered, made me take up my time to track it down, and proceeded to have the most useless and template-spewing customer service I have ever seen. Absolutely no attempt to actually help me.
26/07/16 by AP
Our Response: Dear AP
Sorry to hear the about this item being delayed with the courier, we do not handle the goods. Please do contact us about the service you received if you are unhappy and we will get this looked into by the support team manager and see if we can be of further assistance with the refund.
Apologies for the inconvenience caused
Kind regards
James
To luxembourg, arrived on time, very affordable, no damage
26/07/16 by Customer
After being quoted £72 to courier a £20 value item I was chuffed to find that parcel monkey quoted £12, it was all sorted very easily, was able to choose my collection day and then it was delivered safely two days later. Will definitely use again.
26/07/16 by S Hall
The site was easy to use. Parcelforce arrived in the time slot indicated and the price was much lower than at the Post Office.
26/07/16 by Karen
Spent several hours chasing the couriers and local premises as item showed as delivered. Eventually it arrived - the driver had incorrectly marked it as delivered when doing a different drop.
26/07/16 by Customer
Using Parcel Monkey it cost me £16 to send a parcel to Ireland, with Parcel Force as the courier. Sending direct from the Post Office, using Parcel Force, it would have cost £50. The parcel arrived the next day as promised. - Fantastic.
26/07/16 by Philip Coyne
I was recommended Parcel Monkey by my son. I was very impressed with the web site as it was very easy to book. This time it was booked through DPD. I was able to track the parcel. However, DPD let me down (a little) at the other end. I had given my friends no. in Lithuania. Yesterday, after failing to deliver at the allotted time, my friends father was working round the back of the house when a note was pushed through his door. I had given my friends phone no. on booking but the courier said he did not have it. It is actually going to be delivered today. Unfortunately, I did not have my friends fathers no. so I suppose I was partly to blame. However, I will say that I was pleased with the speed of delivery as I was not expecting it to be delivered until tomorrow. I certainly will use this service again as it is much cheaper than by sending parcels through the Post Office. I can send bigger parcels at a fraction of the cost.
26/07/16 by A. Coulthard
great job, well done
26/07/16 by Bernard Stubbs
Amazing next day delivery service . Would recommend to others.
26/07/16 by Customer
Very good prices, fast pick up and delivery of boxes, gentle drivers. I really really like this service and have been using it for a year now. Never once disappointed
25/07/16 by roots
Booked a parcel to Aberdeen.. They dont recognise the postcode. Then no label sent Next day label sent booked for next day pick up. No pick up so I emailed them again. Booked again. No label. 7 days. Still no pick up. And they wont refund either. Absolute WASTE OF TIME
25/07/16 by Dipti
Our Response: Dear Dipti
Sorry to hear about this issue, we may need to check you are using the correct email address as you should then receive a shipping label to your inbox and showing on your dashboard. Please log in to your account and open a Live Chat and we will look into this and assist.
Kind regards
James
I needed to ship on a large parcel to my daughter in Scotland and was concerned as to how I would even be able to take it to a courier company but Parcel Monkey solved that problem and the parcel arrived two days later.
25/07/16 by CustAndrewomer
Very easy to organise. Only problem was I received an email stating that they would give me "an hour" slot for pick up which never came so had to wait til about 4pm on the day of collection
25/07/16 by Terry Andrews
recommended
25/07/16 by Customer
This was the first time I had used Parcel Monkey and was worried about posting to Czech Republic. Very reasonable price and good service from beginning to end - door to door from UK to Czech Republic in only 4 days by sea and road! I was also able to track the parcel all the time and so was the recipient. Good Couriers who collected from me - helpful and friendly.
All in all extremely happy and so is my customer - would definitely use them again.
25/07/16 by Janet Brooker
Parcel Monkey have always been efficient and generally quicker than other courier companies.
25/07/16 by Bridget
Collection on time, very quick delivery.
25/07/16 by Agnieszka
Really happy with the service! Starting another two times this week! Well done! Tahnks! :)
25/07/16 by Customer
I was very impressed with the service as it worked perfectly. I sent a 12kg parcel within the UK and did not have to leave the house. The previous week, I paid £11 to send a 1.6kg parcel also to UK at the post office. No words. Paid the same this time.
25/07/16 by Ana
Used this service as the Post Office wanted more that £30 to send an unframed drawing to Italy. I filled in the address and postcode as my customer had given it to me. Parcel Monkey gave me a price and a I paid and it generated a label to print. I took the parcel to the Post Office...All great...Today, the parcel was returned to me saying that Sardinia is not Italy (Yes it is, I should know, my partner is Italian!) and therefore it was undelivered. I have had no communication regarding this. It may be that there is a different rate for the islands, but with a full address and postcode, shouldnt that be enough to generate the right price at the online stage? Now dont know what will happen. Have to take parcel to the Post Office to ask...will they want me to pay again, or pay their rate of over £30???
25/07/16 by Customer Alison Huntley
Our Response: Dear Customer
Thank you for your comment, to send items for Sardinia you would need to select Italy- Sardinia as this would be sent on a different tariff to Italy as it is more of an expensive service. If this is not selected the price will be based on mainland Italy which is why we put the Italian Islands next to Italy so they are easily found.
Please raise a support ticket and put FAO Manager and your case will be looked into to see if we can assist.
Apologies for the inconvenience caused
Kind regards
James
daughter in USA on holiday had forgotten a few essentials. Found Parcel Monkey on a web search. Simple to use and value for money. Would recommend.
25/07/16 by Ian
Very straightforward service. Excellent communication and fast delivery.
25/07/16 by Customer
All went smoothly and very efficient. From leaving my desk on Monday afternoon to arriving in New York on Thursday. Easy to track and view progress.
25/07/16 by Neil
Would use again
25/07/16 by Stephen Jorgensen
Very good service, the best price, will definitely use again!!!!!
25/07/16 by Joanna
Used for the first time after having a bad experience with parcel 2 go. Its so much easier to navigate around the website and the instructions are nice and clear
25/07/16 by Joseph D
We were very pleased with your service and would use you again
25/07/16 by Anne
Cant fault the service. If you follow all the instructions you wont have any issues
25/07/16 by Joseph
Excellent service and very reasonably priced. Pick up and delivered all in 24 hours. Perfect, well recommended.
25/07/16 by Mark Cawood
pick up/drop off all worked fine
25/07/16 by Customer
I am happy with the service after having tried them several times and strongly recommend Parcel Monkey to everyone.
24/07/16 by Xavier
First time Ive used parcel monkey I would definitely use again thank you
24/07/16 by Customer
+ve No issues till now...
+ve Parcel received in the destionation safely.
+veDeliverd on time.
-ve Poor customer service ( dont know who to contact in case of emergency and they dont do phone in service)
-ve Driver can come anytime of the day to pick up parcel... So you have to be at home (should do a time frame)
Conclusion :- Service is good but they can make it better. Once anything goes wrong then everything goes wrong
24/07/16 by Customer
Used it to send z parcel to Poland got great service via DPD arrived in 3 days and so cheap compared to other carriers
24/07/16 by IAN HOBBS
Very easy to use, good choice of couriers at good prices. My parcel was delivered within 2 days of dropping off at the Post Office (UK to Netherlands). Cant ask for better than that.
24/07/16 by Stephen Crossfield
Organised package delivery with parcelmonkey using parcelforce24. Was collected on time and delivered successfully, at a lower cost than using parcelforce directly.
24/07/16 by Customer
precious stuff for Australia safely collected and delivered - thank you
24/07/16 by Steph
All good thanks the service was great
24/07/16 by Paul
I sent my parcel to the USA it was delivered when they said and was very reasonably priced
24/07/16 by Customerjackie fish
Very easy to use and straight forward
24/07/16 by Fiona
