We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,495 reviews.
fast easy and trustfull. something for me!
28/07/16 by Ridelski
Reliable, Fast & Good Price
28/07/16 by Customer
Brilliant service. Picked up and delivered on time and informed throughout every stage of the parcels whereabouts, great thankyou.
28/07/16 by Beverley
Have used the service multiple times for delicate objects and they have always arrived safely. From turntables to bicycle frames and wheels. Sturdier objects are much less stressful, but arrive quickly. When I do the booking, the tracking system is reassuring and accurate. All good.
28/07/16 by Excessive eBay buyer
Easy from start to finish
Quick
Easy tracking and fast delivery of a 7kg parcel to Spain for £18
Will definitely use again
28/07/16 by Steve
Cheaper and quick. Will recommended people
27/07/16 by Customer
Package was picked up late but the delivery was excellent.
27/07/16 by M. Schmitt
Booked, collected next day and delivered no problems.
Will be back
27/07/16 by Kevin Dilleyston
Spot on and super fast delivery and the cheapest around for sending items up to 30kg.
Very friendly delivery men.
27/07/16 by Matt M
Great service, cheap and reliable, I was impressed!
27/07/16 by Mp
My television arrived! upon opening it,it has a totally smashed screen
27/07/16 by James Haskoll
Our Response: Hello James
Sorry to hear that this item has arrived damaged, Parcel Monkey do not handle the goods we resell the courier rates. Please raise a support ticket on your account and this will be handed over to the Claims Team to review.
Apologies for the inconvenience caused
Kind regards
James
Effecient service fast delivery of products
27/07/16 by rachael
Gent came to collect the parcel on the Monday said it needed more packaging so we did that arranged for re clollection on the Wednesday they came Friday after ringing five times and never once getting back to us they said yes thats fine to send now but when it got to the ladys house all the top part was damaged and the lady isnt very happy at all and I now have to refund her so wont use this firm ever again
27/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear about this issue, items have to be packed well enough to satisfy the courier when they come to make the collection. The courier will come to collect between 8am and 6pm at the next opportunity to pick up the items, they do not provide collection times.
If the item has been damaged, please log in to your account and open a support ticket so this can be passed over to the claims team
Apologies for the inconvenience caused
Kind regards
James
Packages lost. Terrible mistake to give my personnal items to Parcel Monkey. I regret so much
27/07/16 by Customer
Our Response: Dear Customer
Sorry to hear about your issue, we do not carry the items so please log in to your Parcel Monkey account and use the Live Chat tool where we can look into this with the courier and work with them to locate the goods.
Apologies for the issues this caused
Kind regards
James
I dont have got any delivery, no one was coming to taken my staff and I was paid without make any complaint, because first they Ive got my money then they try to playing on
27/07/16 by Andrea Cassone
Our Response: Hello Andrea
I am sorry to hear this has not been picked up, I have looked into the tracking and it says- 21/7/2016 15:44-Manchester Piccadilly Depot- Collection Attempted-Parcel not Available based on your tracking number.
We have booked this in for you to be collected today.
If you have any more issues please log in to your Parcel Monkey account and the team on Live Chat will be happy to help
Kind regards
James
Very affordable service and on time.
27/07/16 by Customer
Great company fast easy to use great price.
27/07/16 by Ric
I went via Parcel Monkey having found their prices and the speed of collection of parcels quicker than any other I found on line. My only anxiety was that I was told I would be emailed with details of how to label my parcel within one hour of purchase. I was not, so I contacted PMs helpline, who told me that the courier would bring a label when they arrived. The courier did not, so I contacted PM helpline again, who told me not to worry and that the parcel would go to the right recipient. I have not heard back from my eBay purchaser but am assuming parcel arrived!
27/07/16 by Thelma Winyard
Booked parcel delivery today . Never asked me for a password . Paid and have a reference no . Unable to log in . Tried reset password but no reply so cant access my account to print of labels . Impossible to contact them .
27/07/16 by paul
Our Response: Dear Paul
Sorry to hear you are having an issue. Please check your junk mail for the labels.
In terms of getting you logged in please email [email protected] and we can send you over a reset for your account if this link doesnt work - https://www.parcelmonkey.co.uk/forgottenpassword.php
We have Live Chat to assist with support issues open from 8am to 9pm
Apologies for the issues you have been having, we look forward to helping you
Kind regards
James
Very good value for money..very easy to use and so many different option for sending parcels..
27/07/16 by Bullyrush
Terrible site! Parcel failed to be collected on 3 differerent occasion, no compensation offered parcel will be nearly 2 weeks late to destination!
27/07/16 by Poundstretcher
Our Response: Dear Customer
I am very sorry to hear about the non collections, we do not come and collect the parcels as a courier reseller so we would need to look into why this occurred.
We would love to help you here and see why this has been the case as it may be an address issue and something we can resolve with your chosen carrier Parcelforce
Please log in to your Parcel Monkey account and raise a support ticket and we will be happy to assist
Apologies for the inconvenience caused
Kind regards
James
1/3 of other courrier companies and fast
27/07/16 by Anastasios
I wasnt sure what to expect as it was first time
Pickup and delivery went very well in the end
I will use them again
27/07/16 by Neill Suitor
My 3kg Parcel to Switzerland cost £17.50 via Parcelforce through ParcelMonkey. The same parcel directly through ParcelForce website was quoted as £45. Thats a great saving! All worked out well, speedy pick-up and delivery ... hence 5 stars.
27/07/16 by Jon Wright (Cornwall, EUROPE)
Parcel Monkey readily accepted payment for a service but no one came to another courier and I have so far received no apology or refund.
27/07/16 by Customer
Our Response: Hello
I am very sorry to hear this has not been collected, we do not make the collections we pass the details to the courier you choose on our site and they come to pick it up. Please log in to your account and ask our team to rebook a collection or cancel and refund this for you and we will be more than happy to help.
Kind regards
James
Delivery to Slovakia, parcel delivered within the timespan promised for a fair price promised, would consider using again.
27/07/16 by Customer
The whole process was very easy to achieve and did what it said on the tin!
Brilliant
27/07/16 by Paul Brown
We were ripped off! Delivery was within 4 - 6 days. This did not occur. We were charged for delivery but not told about the fees to release by customs or for the huge fee by Courier to procees it. This was nearly 50% on top of the original payment. Thus is not a good or clear service. This is going on Facebook to warn others. Dreadful. Unclear. Expensive. Update - Parcel Monkey responded to the customs issue but overlooked the Courier bit. I paid for delivery but it has not happened. Still no parcels weeks after being promised approx 6 days and now a bill for NZ$350. It would have been cheaper to pay for the extra baggage on the plane! BE VERY CAREFUL IF YOU CONSIDER THIS COMPANY.
27/07/16 by A Barber
Our Response: Dear A Barber
I am sorry to hear about the delivery issue, however customs are not something we can control. All items are sent with duties unpaid and this is outlined in our terms at the time of booking, It is down to the customs to charge based on the value of your goods and what your are shipping.
If you wish to raise this further please open a support ticket and put FAO Manager
Apologies for the inconvenience caused with the couriers delivery times
Kind regards
James
Worked a treat! used Parcel Force as that worked best for me :)
Save having to go to all the other sites and enter the details every time!
Will pass on the good word!
Thank you.
26/07/16 by James
Thanks for your feedback James, that is our exact goal making life easier finding a decent carrier for less
Parcel did not arrive when promised
26/07/16 by Customer
First time i have used this company, was very easy to send my parcels
at a good price 1/3 cheaper than royal mail even with insurance.
able to drop my parcel at local shop for collection, parcels delivered on time. Thanks recommended will use again.
26/07/16 by jimbob52
Found me a very favourable price. Good web site.
26/07/16 by Peter Vanisles
Failed to another courier, custom service are useless. Absolute nuisance to use, NEVER USE PARCELMONKEY
26/07/16 by Customer
Our Response: Dear Customer
I am very sorry to hear the parcel was not collected by the courier, we do not make the collections as we are a re-seller. Should they fail to collect the goods we can contact them to re-book the service in via the Live Chat tool. Also we offer drop off services should you not be able to wait in for collections.
Apologies for the inconvenience caused
Kind regards
James
Bought next day delivery through Parcel Monkey on Tuesday, had the parcel collected from me on Wednesday, I was expecting it to be delivered on Thursday, but it was as late as the following Monday.
26/07/16 by Kieran
The website booking;the parcel collection and delivery all worked very smoothly and the cost was cheaper or comparable to other carriers. I would certainly consider using this service again.
26/07/16 by Sheila MacIver
We paid for next day delivery and were left disappointed as our parcel arrived after 24 hours. Unacceptable. One very disappointed grandson
26/07/16 by CharlotteR
Our Response: Dear Charlotte
I am very sorry to hear about the delay with this service Parcel Monkey do not handle the items, we resell the courier services based on the service times provided to us by the courier.
Apologies for the inconvenience caused
Kind regards
James
Great service from Parcel Monkey. Easy to use, fast service.
26/07/16 by CMC
Very quick service and Im very pleased
Would definitely recommend
Thank you
26/07/16 by Maria
Enjoyed a brilliant service, with easy to follow instructions, Parcel Monkey supplied customs paperwork that was straightforward to complete. Courier collected on time, no fuss and delivery was prompt. Very competitive price too!
26/07/16 by Howard Moynan
I would not use this company again they overcharged and doubled the quote - terrible service.
26/07/16 by Customer
Our Response: Dear Customer
Thanks for your review, when you place the order using our quote engine you can see exactly how much the service is going to be, as long as you declare accurately the parcel weight and dimensions. This is then agreed to by the customer to be paid so if the price is to high you do not have to commit to the service, plus you can cancel if you are unhappy for a refund.
Kind regards
James
