We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,673 reviews.
Great service parcel collected on day they stated and delivered next day as stated. Many courier companies promise but dont deliver. Parcel Monkey does what it says on the tin!
24/03/16 by Peta Harper
It took me about 4 minutes from input of weight, dimensions and destination, choice of carrier and service to actually printing off the postage note!
Very clear instructions and dashboard made it very easy to follow.
Will be using this service again!
Saved about 40% as well!
24/03/16 by Kenneth Pratt
I want to say superb for DPD because the parcel was delivered to South Africa (from UK) in 2 days!!
However, I found the Parcel Monkey side quite frustrating (in terms of filling out forms, especially when some info/address specifics arent straightforward) and even more so that there is no telephone number to speak to someone. There is an online chat but not the same as talking.
I did miss out a minor detail on form so parcel collection was delayed, but I was only informed about this when I asked the online rep what time my collection would be. I wasted a whole day waiting in when it was never going to happen, and they didnt bother to tell me!
I will use again, but think its easier to do the drop-off option rather than collection.
Parcel Monkey - please also make yourself more "human friendly" by giving us the option to call and speak to someone.
24/03/16 by Robyn
I was very happy for choosing ParcelMonkey. Everything went on smoothly, no problems whatsoever. Excellent communication, I knew what was happening with my parcel at every moment.
24/03/16 by Customer
After an horrendous first attempt to send a parcel to Australia which got lost & then I had to pay again for the privilege of getting it back a month later, we decided to give parcel monkey another chance (with a different carrier) & this time it arrived & was delivered to the correct address within 5days. Why couldnt they do that the first time!
24/03/16 by Sue
Package to Spain was eventually returned after a week. Box was badly damaged that had resulted in a spillage in the box. Compensation does not cover any liquids. In fairness they did refund the courier fee, but again this has taken a week and I had to ask for it.
24/03/16 by Mark H
Very good service, delivered on time and less than half the cost of normal curriers
24/03/16 by Chris
Cant fault the quality of the service - very fast and pain free shipping from UK to Australia. However, the quote jumped up 50% between the initial estimate and final cost. Id already committed to the purchase so I had to pay the extra.
24/03/16 by David --
Great website, in minutes I have managed to find the cheapest and most effective way to send my parcel! I will surely use it again.
24/03/16 by Customer
My favourite courier. Does what it say on the tin
24/03/16 by Kelly Books and Magazines
I have used Parcel Monkey several times to book a collection/delivery by DPD. Always reliable, quick and cheap!
24/03/16 by HA
10/10, easy website, reasonable delivery costs for heavy items from various sources, next day collection, great company!
24/03/16 by Paula Sargeant
Goods were heavily damaged after travelling internationally. I purchased extra cover up to £450. When my goods were received my customer found that £150 worth were damaged. Despite filing a claim, submitting over 7 pictures and proof of my customer refund (that I immediately gave them) - Parcel Monkey decided to say that my quality of packaging was "insufficient"?! I used multiple boxes, packaging foam and peanuts. The majority of my goods werent damaged only because of what I had provided. International sellers and customers beware this company.
24/03/16 by Phil
Our Response: Dear Phil
I am very sorry to see the goods were damaged in transit with the courier, packaging can be a key component in terms of protecting the item from damage. Our claims team will review the damage and advise how to proceed based on the photos provided when making a claim.
If you were unhappy with the outcome please feel free to raise a support ticket and put FAO of management and we will look into this and review it further for you.
Apologies for the inconvenience caused
Kind regards
James
Cannot complain! Did everything I needed from a courier comparison site. Smooth transaction.
24/03/16 by Nick Williams
Used this for the first time and very pleased
24/03/16 by Customer
Would recommend this service, was really easy to set up the collection and arrived on schedule.
24/03/16 by Customer
Absolutely hassle free,great communication throughout,cheaper than the Royal Mail.
23/03/16 by P.M.L
Excellent service
23/03/16 by Customer
I was looking for an economical way to send a large present to my grandson in France. Parcel Monkey and dpd were spot on, I was kept informed of what was happening, they arrived on time to collect the parcel.
And when my daughter was not at home on the delivery day it was left at her local post office. I had a very happy grandson Thankyou
23/03/16 by Sue Cooper
Parcel to France delivered within 3 days including weekend ! Parcelforce price £32 , parcel monkey £15. Do I need to say more ? Drop of at local post office very convenient. Will definitely use again
23/03/16 by Miss Whitehurst
It s with frustation that after a long travel to my new home i found 3 of the 6 boxes i have sent totally ripped! I have sent few boxes on that boxes and some were alreadyin the floor. It s totally unacceptable. I don t know how they treated my boxes but i am sure i won t use this service again!
23/03/16 by Juliana
Our Response: Hello Juliana
I am very sorry to read about this damage caused by the courier. We have raised a support ticket on your account so you can work with our claims team to fix this. Apologies for the inconvenience caused,
Kind regards
James
The cheapest one from UK to Italy, I was a bit nervous about delivery. However, it was taken the next day I put a request and then in 5 working days was delivered all safe and perfect to Italy.
23/03/16 by Customer
Good and quick delivery, much lower price(s) than senders tend to understand, thats why I arrange transport myself more and more.
23/03/16 by Smit
This was the first time I used Parcel Monkey, however, I will never use it again. My delicate speakers worth £1200 got damaged when the customer received them. I tried to claim back £800 but instead, they shut down my case after 10 days as I was too late in providing the photos they needed even though they never told me. I was very unhappy with their service as I was expecting much more from them. You should avoid them at all costs or youll regret it.
23/03/16 by Raj
Our Response: Dear Raj
I am very sorry to hear about the damage to your speakers, Parcel Monkey do not handle the items as as we resell courier services. Our claims process is advised at the time of booking, but if you remain unhappy with the outcome please let us know the order number via a contact email and put FAO of management and we will review your case.
Apologies for the inconvenience caused
Kind regards
James
very good service
23/03/16 by ian haynes
IF YOU BOOK 24 HOURS IT IS 24HOURS DELIVERY
DAVID HAGER
23/03/16 by DAVID HAGER
Used parcel monkey for the first time..and the last. Despite accurately weighing and measuring 2 parcels - apparently they were both double the stated weight!! And they have to only go on their measurements which as a customer you have no proof are correct. I have never had this issue before with any other company. I will not be using them again. Awful service.
23/03/16 by Jennifer
It was a simple, straightforward and reasonably priced service.
23/03/16 by Mutlow
Very quick and efficient company - thank you !
23/03/16 by RK
Definitely recommend. Easy fast and reliable. Thanks
23/03/16 by Laura Bell
brilliant service, we now use your company for all of our shipping requirements whether in the UK or overseas.
23/03/16 by Reeves Removals
Very happy, reasonable price and delivered the next day.
23/03/16 by Lemonpod
I paid for a 5 day delivery service from Parcelmonkey to send important documents for a visa on an international delivery. After 5 days, and no arrival of the delivery, I have had to scour the internet for a contact phone number to chase up. I phoned some chaps mobile, who was very surprised to receive my call. He has attempted to help but could only tell me my package left Germany this morning! Cannot believe how bad a service this is. In that amount of time I could have taken it further than that on my pushbike! Documents will now be very late for visa appointment and the knock on cost to myself is going to really, really hurt. I have asked Parcelmonkey about their compensation procedures and they ducked the question. Horrendous company. Avoid at all costs.
23/03/16 by Chris Tucker
Our Response: Dear Chris
I am sorry to hear of the delay with your delivery, as we do not handle the goods we do not have control on the transit time, as it based on what the couriers sell the product as. We do not offer phone support, we use Live Chat to assist as we sometimes need to go away and investigate the order, so please get in touch so we can assist. Just log into your account and Live Chat will open on every screen.
Apologies for the inconvenience caused
Kind regards
James
Thanks. Parcel collection notified in advance, happened on time, delivery on time, and all for a reasonable price.
23/03/16 by Ingrid Cranfield
I will defiantly be using Parcel Monkey again.
Thank you
23/03/16 by Lynne Clarke
Delighted with the service I received from Parcel Monkey for a recent table collection and delivery. The quotes were reasonable and I was able to choose the one which met my requirements best. Id recommend Parcel Monkey and would definitely use them again.
23/03/16 by Louisa
Great value for money
23/03/16 by Customer
Used parcel monkey on a few occasions. Generally very good service.
23/03/16 by Mrs Todd-Hawkins
Easy to use and excellent service
23/03/16 by Anne Jack
Do yourselves a favour and use a different provider. Parcel arrived 7 days later (via DPD) and damaged. Claims proceedure is useless and unflexible - basically if you cant supply everything they will deny claim. Disgusting attitude and service.
23/03/16 by Julian Abel
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